SimpliSafe customers may need help with an alarm system, camera, sensor, monitoring subscription, billing issue, false alarm, Wi-Fi connection, equipment return, warranty replacement, account login, or monitoring cancellation. SimpliSafe currently provides customer support by phone every day and live chat 24 hours a day.
How to Contact SimpliSafe Customer Service
- Customer Support: 1-888-910-1458
- Phone Support Hours: Every day, 8 a.m.-midnight ET
- Live Chat: Available 24 hours a day, 7 days a week
- SimpliSafe Help Center: SimpliSafe Support
- Contact SimpliSafe: SimpliSafe Contact Us
- Monitoring Center: 1-855-693-4911, available 24/7 for active alarm events
- Monitoring Plan Changes or Cancellation: 1-888-783-8441
- Corporate Headquarters: SimpliSafe, Inc., 100 Summer Street, Suite 300, Boston, MA 02110
- Official Website: SimpliSafe.com
SimpliSafe provides DIY and professionally installed security systems, cameras, sensors, smoke and carbon monoxide protection, smart locks, video doorbells, and optional professional monitoring.
Best SimpliSafe Support Route by Issue
- Technical or equipment problem: Call 1-888-910-1458 or use 24/7 live chat.
- Active alarm event: Call the Monitoring Center at 1-855-693-4911.
- Cancel or downgrade monitoring: Call 1-888-783-8441 or use an eligible cancellation option available through SimpliSafe.
- Order tracking: Use the SimpliSafe Online Account or 24/7 chat.
- Return equipment: Contact support within the applicable 60-day return period for direct SimpliSafe purchases.
- Warranty problem: Contact customer support with the product and purchase information.
- Camera or Wi-Fi problem: Use the model-specific troubleshooting guides before factory resetting equipment.
- Immediate danger: Contact 911 or the appropriate emergency service rather than waiting for ordinary customer support.
SimpliSafe Customer Support vs. Monitoring Center
SimpliSafe maintains separate customer-support and alarm-monitoring operations.
Use 1-888-910-1458 for issues such as:
- Equipment setup
- Camera troubleshooting
- Wi-Fi problems
- Account and billing questions
- Orders and returns
- Warranty replacements
- App problems
Use the 1-855-693-4911 Monitoring Center when an alarm has already occurred and you need help with the active alarm event.
SimpliSafe states that its Monitoring Center cannot provide normal technical support.
SimpliSafe False Alarms and Safe Word
When a monitored Entry, Motion, or Glassbreak alarm occurs, SimpliSafe may contact the account’s designated primary contacts before requesting emergency dispatch.
Customers may need to provide their Safe Word to cancel an emergency dispatch request.
If you miss a Monitoring Center call after an alarm, call 1-855-693-4911.
If police have already been dispatched, SimpliSafe cannot guarantee that the response will be canceled. The local police department determines whether officers will continue to the property.
How to Cancel SimpliSafe Monitoring
SimpliSafe currently says customers can cancel a monitoring subscription through chat or by calling 1-888-783-8441.
Only the Account Owner can cancel a monitoring plan, and SimpliSafe may require verification using the account Safe Word.
For certain states, an online cancellation option may also appear through the Security Dashboard.
After cancellation is completed, SimpliSafe sends a confirmation email to the Account Owner’s email address.
Keep that confirmation until recurring monitoring charges have stopped.
SimpliSafe currently advertises monitoring without long-term contracts or cancellation fees, but customers should review the terms attached to their individual plan.
Changing a SimpliSafe Monitoring Plan
Customers can upgrade eligible monitoring plans through the SimpliSafe app or online account.
To downgrade a monitoring plan, SimpliSafe currently instructs customers to call 1-888-783-8441.
Before changing a plan, review which features may be lost or added, including:
- Professional monitoring
- Camera recording
- Video verification
- Active Guard protection
- Smart-home integrations
- Extended or lifetime equipment-warranty benefits
SimpliSafe Returns and Refunds
SimpliSafe currently provides a 60-day return period for qualifying equipment purchased directly from SimpliSafe.
Eligible direct purchases can be returned for a full refund, and SimpliSafe provides prepaid return shipping.
Products purchased from another retailer must normally be returned through that retailer.
To start a return:
- Locate the SimpliSafe order number.
- Contact SimpliSafe customer support within 60 days of delivery.
- Obtain the prepaid return label.
- Package the equipment securely.
- Follow SimpliSafe’s battery-shipping instructions.
- Keep the return tracking information.
Once SimpliSafe receives the return, the company currently asks customers to allow approximately 5-7 business days for processing before the refund is issued to the original payment method.
SimpliSafe Product Warranty
SimpliSafe equipment sold on or after January 17, 2022 generally includes a one-year limited hardware warranty beginning from the original purchase or order date.
Eligible monitoring customers can receive additional warranty protection.
Current warranty benefits include:
- One-year warranty: Standard coverage for qualifying products.
- Up to three years: Available for customers enrolled in certain monitoring or camera-recording plans before the original warranty expires.
- Limited lifetime warranty: Available with certain higher-level monitoring subscriptions while the qualifying subscription remains uninterrupted.
If troubleshooting does not resolve an eligible hardware problem, SimpliSafe may replace the equipment with a new or refurbished product.
SimpliSafe Camera and Wi-Fi Problems
Before contacting support about a disconnected device:
- Confirm the home internet connection is working.
- Check that the Base Station has power.
- Confirm the Wi-Fi network name and password have not changed.
- Check the SimpliSafe app for an error message.
- Restart the affected device when appropriate.
- Check for current firmware updates.
- Review SimpliSafe’s model-specific Help Center instructions.
Avoid factory resetting cameras or other devices as a first troubleshooting step. A reset can erase settings and require the equipment to be set up again.
Information to Have Before Contacting SimpliSafe
Keep the following information available:
- Account owner’s name
- Email address associated with the account
- System or device involved
- Error message
- Order number for purchase problems
- Purchase date for warranty claims
- Monitoring plan involved
- Date and time of an alarm or outage
- Troubleshooting already attempted
Keep passwords, Safe Words, PINs, verification codes and other security information private.
SimpliSafe Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 SimpliSafe customer reviews.
Because no reviews have been submitted on this CSN listing yet, there is not enough firsthand CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving installation, monitoring, false alarms, cameras, connectivity, billing, cancellations, equipment quality, or customer-service responsiveness.
The previous version of this page described customers praising installation and monitoring flexibility while reporting complaints involving technical support, false alarms and connectivity. Those statements were not supported by reviews submitted to this CSN listing and should not be treated as CustomerServiceNumbers.com review findings.
How to Escalate a SimpliSafe Customer Service Complaint
- Call 1-888-910-1458 or use 24/7 live chat.
- Identify whether the issue involves equipment, monitoring, billing, cancellation, an alarm event, or an order.
- Keep order numbers, billing records, screenshots and previous support correspondence.
- Ask for a support case or reference number when available.
- For a cancellation, save the confirmation email.
- For an equipment problem, keep the defective product until SimpliSafe provides return or replacement instructions.
- Continue through the existing support case when possible rather than opening multiple separate requests.
SimpliSafe Corporate Information
SimpliSafe was founded in 2006 by Chad and Eleanor Laurans and is headquartered in Boston.
The company’s current principal address is:
SimpliSafe, Inc.
100 Summer Street, Suite 300
Boston, MA 02110
The former address at 294 Washington Street is outdated.
SimpliSafe was acquired by private-equity firm GTCR in November 2025. Hilary Schneider currently serves as Chief Executive Officer, and Ty Shay serves as President.
SimpliSafe says its security products and services now protect more than six million people in the United States and United Kingdom.
Frequently Asked Questions
What is the SimpliSafe customer-service phone number?
Call SimpliSafe Customer Support at 1-888-910-1458.
What are SimpliSafe customer-service hours?
Telephone support is currently available every day from 8 a.m.-midnight ET. SimpliSafe live chat is available 24/7.
What is the SimpliSafe Monitoring Center phone number?
The Monitoring Center can be reached 24/7 at 1-855-693-4911 for active alarm events. It does not provide normal technical support.
How do I cancel SimpliSafe monitoring?
Contact SimpliSafe through chat or call 1-888-783-8441. Only the Account Owner can cancel, and identity verification may be required.
Does SimpliSafe have a contract?
SimpliSafe currently promotes its monitoring plans without long-term contracts or cancellation fees. Review the terms connected with the specific account or service.
How long do I have to return SimpliSafe equipment?
Qualifying products purchased directly from SimpliSafe currently have a 60-day return period from delivery.
How long is the SimpliSafe warranty?
Qualifying products generally include a one-year limited hardware warranty. Certain uninterrupted monitoring subscriptions can extend the warranty to three years or provide limited lifetime coverage.
Where is SimpliSafe headquartered?
SimpliSafe’s current headquarters is at 100 Summer Street, Suite 300, Boston, Massachusetts 02110.
Who owns SimpliSafe?
Private-equity firm GTCR completed its acquisition of SimpliSafe in November 2025.
Who is the CEO of SimpliSafe?
Hilary Schneider is the current Chief Executive Officer of SimpliSafe.
Related Home Security Customer Service Pages
- Ring Customer Service
- Google Nest Customer Service
- ADT Customer Service
- Brinks Home Customer Service
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by SimpliSafe, Inc., GTCR, a SimpliSafe monitoring center, installer, retailer, or emergency-response agency.
Share Your SimpliSafe Customer Service Experience
If you contacted SimpliSafe about installation, a camera, sensor, monitoring subscription, false alarm, Wi-Fi problem, cancellation, billing issue, return, warranty replacement, or another customer-service concern, describe what happened, which support route you used, how SimpliSafe responded, and whether the problem was resolved.
Privacy warning: Do not publish your Safe Word, alarm PIN, account password, verification code, home address, camera location, alarm contacts, payment information, order number, or private customer-service correspondence containing sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with SimpliSafe, Inc., GTCR, a monitoring center, installer, retailer, or emergency-response agency. CustomerServiceNumbers.com cannot monitor an alarm, dispatch police or firefighters, cancel monitoring, access a security system, view cameras, change account settings, issue refunds, approve warranty replacements, or respond on behalf of SimpliSafe. Phone numbers, support hours, monitoring plans, warranty benefits, return rules and company information can change. Verify important information through SimpliSafe’s official Help Center.