CB2 customer service can help with furniture orders, delivery scheduling, returns, refunds, damaged merchandise, missing parts, store purchases, gift cards and other home-furnishing concerns. CB2 offers support by phone, text and online chat.
How to Contact CB2 Customer Service
- CB2 Customer Service: 1-800-606-6252
- Phone hours: Monday-Friday, 8:00 AM-7:00 PM CT; Saturday-Sunday, 8:00 AM-6:00 PM CT
- Text/SMS: 510-399-2206
- Text hours: Monday-Friday, 8:00 AM-7:00 PM CT; Saturday-Sunday, 8:00 AM-6:00 PM CT
- Chat: Daily, 8:00 AM-11:00 PM CT
- Customer Service: CB2 Customer Service
- Track order / schedule delivery: CB2 Order Tracking
- Returns: CB2 Returns & Exchanges
- Store locator: Find a CB2 Store
- CB2 Corporate Headquarters: 1315 N North Branch, Chicago, IL 60642
- Official website: CB2.com
Best CB2 Support Route by Issue
- Order status: Use CB2’s online tracking tool with the order information.
- Furniture delivery: Check the delivery schedule online or call Customer Service.
- Damaged furniture: Take photos and contact CB2 promptly before discarding packaging.
- Return: Start the online return process for an eligible order or contact the CB2 store where the purchase was made.
- Furniture or rug return: Contact CB2 within 7 days of delivery or pickup.
- Missing hardware or parts: Call Customer Service with the item/SKU information.
- Store complaint: Contact the CB2 store involved and ask for the manager when appropriate.
- Gift card: Use CB2’s gift-card tools or Customer Service.
What to Have Before Contacting CB2
- CB2 order number
- Email address used for the order
- Billing or delivery ZIP code
- Product name and SKU
- Delivery or pickup date
- Carrier tracking information
- Photos of damaged furniture or merchandise
- Photos of damaged packaging
- Missing-part or hardware details
- Return confirmation or tracking
- Previous customer-service case information
CB2 Return Policy
CB2 currently accepts most eligible merchandise in new and unused or resealable condition within 30 days of receipt when the customer has valid proof of purchase.
Accepted proof of purchase can include:
- Original receipt or eReceipt
- Electronic order confirmation
- Packing slip
- Order number
- Gift Registry number when applicable
Shipping charges are generally not refundable.
Customers are also generally responsible for return shipping and any applicable pickup fees.
CB2 Furniture and Rug Returns
Furniture has additional return requirements.
For stock furniture, rugs and rug pads, CB2 currently instructs customers to contact the company within 7 days of delivery or pickup if they are dissatisfied.
The qualifying product must then generally be returned within 30 days of delivery or pickup.
CB2 may inspect returned furniture before determining the refund amount based on its condition.
Because large furniture requires pickup or delivery arrangements, contact CB2 rather than attempting to ship it independently.
CB2 Custom and Made-to-Order Furniture
Custom and made-to-order furniture cannot ordinarily be returned or exchanged because it is made to the customer’s specifications.
This also applies to personalized items.
If custom merchandise arrives with:
- A manufacturing defect
- Transit damage
CB2 says it may repair or replace the affected item or damaged area. If those options are not possible, CB2 may arrange an exchange.
Contact Customer Service immediately and save photographs of the damage.
Items CB2 Does Not Normally Accept for Return
Current exclusions include:
- Personalized merchandise
- Custom or made-to-order furniture
- Final-sale merchandise
- Store floor samples
- Live botanicals
- Cut yardage of fabric
- Items damaged through ordinary use or wear
Other restrictions may apply to individual products.
Check the product page and current return policy before purchasing custom, clearance or special-order merchandise.
How to Return a CB2 Online Order
Eligible online orders can generally be returned through CB2’s online return system.
The process typically involves:
- Enter the order information.
- Select the eligible item being returned.
- Provide the reason for the return.
- Print the FedEx return label.
- Pack the merchandise securely.
- Drop it off at an eligible FedEx or return location.
- Keep the tracking information until the refund is complete.
The customer pays return shipping.
CB2 says an eligible refund generally posts to the original payment method within approximately 7-10 business days after the returned merchandise is received.
Can You Return CB2 Products to Crate & Barrel?
No. Although CB2 and Crate & Barrel are affiliated brands, CB2’s current return policy says merchandise should be returned through the brand where it was originally purchased.
A CB2 item should therefore be returned:
- Through CB2’s online return process
- To an eligible CB2 store
- Through another return method specifically authorized by CB2
Do not assume a nearby Crate & Barrel store can accept a CB2 return.
CB2 Furniture Delivery
CB2 uses several delivery methods depending on the size of the merchandise and destination.
Local in-home delivery for in-stock furniture is currently estimated at approximately 7-14 business days, although some locations may take longer.
In-home delivery generally includes:
- Two-person delivery service
- Placement in a room of your choice
- Removal of packaging
An adult age 18 or older must be available to accept the delivery.
CB2 says the delivery team will not move existing furniture, so clear the destination area before the appointment.
Changing a CB2 Furniture Delivery
CB2 generally provides a 2-4 hour delivery window approximately one or two days before a scheduled local in-home delivery.
The company says these time windows are routed geographically and cannot normally be changed.
If you need to change or cancel the appointment, CB2 currently requires notice at least 3 days before the scheduled delivery date to avoid a $35 rescheduling fee.
Contact Customer Service as soon as possible if the delivery date will not work.
CB2 Damaged Furniture or Delivery Problems
Inspect furniture as soon as possible.
If an item arrives damaged:
- Photograph the damage.
- Photograph the packaging.
- Save the delivery paperwork.
- Record the item/SKU and delivery date.
- Contact CB2 Customer Service promptly.
For custom or made-to-order furniture, CB2 may determine whether repair, replacement or exchange is the appropriate solution.
Do not dispose of damaged furniture or packaging until CB2 has provided instructions.
Missing CB2 Furniture Parts or Hardware
If a product requiring assembly is missing hardware, call 1-800-606-6252.
Have the item’s SKU or item number ready and identify the missing component.
Do not substitute unsuitable screws, fasteners or mounting hardware for structural furniture components unless CB2 or the manufacturer confirms that the replacement is appropriate.
CB2 Gift Cards
CB2 gift cards can currently be used:
- At CB2.com
- At CB2 stores
- At CrateandBarrel.com
- At participating Crate & Barrel stores
This cross-brand gift-card acceptance does not mean all store-return policies are interchangeable.
Use CB2 Customer Service for a CB2 purchase or return.
CB2 Corporate Information
CB2’s official store directory currently identifies:
CB2 Corporate Headquarters
1315 N North Branch
Chicago, IL 60642
CB2’s current Terms of Use identify the company operating CB2.com as:
Euromarket Designs, Inc. d/b/a CB2
Current CB2 legal and promotional materials also continue to use:
1250 Techny Road
Northbrook, IL 60062
as a legal/business address.
CB2’s Terms separately direct Internet Customer Service correspondence to:
CB2
Internet Customer Service Department
1860 West Jefferson Avenue
Naperville, IL 60540
Routine order, return and delivery questions should begin with CB2 Customer Service rather than corporate correspondence.
How to Escalate a CB2 Complaint
- Call CB2 Customer Service at 1-800-606-6252 or use chat.
- For a store-specific concern, contact the store manager.
- Provide the order number and product information privately.
- For furniture damage, save photos and delivery paperwork.
- For a return, retain tracking and return confirmation.
- Ask for a case or reference number when available.
- Keep written confirmation of any promised repair, replacement, pickup or refund.
CB2 Reviews and Complaints
CustomerServiceNumbers.com currently displays a CB2 rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends involving CB2 furniture, design, delivery, returns, product quality or Customer Service.
What to Include in a CB2 Review
Helpful reviews can describe:
- Online or store purchase
- Furniture or product ordered
- Delivery experience
- Damaged or incorrect merchandise
- Return or refund
- Missing parts
- Store or Customer Service response
- Whether the problem was ultimately resolved
Privacy Warning for CB2 Reviews
Do not publish your complete order number, delivery address, phone number, email address, gift-card number, payment information or account password in a public review.
Furniture-delivery photos can accidentally show street addresses, apartment numbers or other private information, so crop those details before posting images publicly.
Provide order-specific information privately through official CB2 support channels.
Related Home Furnishings Customer Service Pages
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CustomerServiceNumbers.com has helped consumers find customer-service information and share service experiences since 2004. We independently organize official contact routes, delivery and return information, and public customer feedback so readers can identify the appropriate retailer or support team for a furniture or order problem.
Share Your CB2 Customer Service Experience
Have you contacted CB2 about a furniture order, delivery, return, refund, damaged item, missing hardware, store purchase or gift card? Leave a rating and review below. Explain which support route you used, how long the response took and whether the problem was resolved.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with CB2, Euromarket Designs, Inc., Crate & Barrel, Crate & Kids, Hudson Grace, FedEx or any delivery provider. CB2 does not provide customer support through this website.
Phone numbers, support hours, return periods, furniture-delivery charges, delivery schedules and refund procedures can change. Verify current information directly with CB2 before shipping merchandise, scheduling a furniture return or relying on a refund or delivery outcome.