Archos customer support can help with tablets, smartphones, software updates, product documentation, warranty claims, repairs and other device problems. Archos is a French electronics and technology company, and its current consumer-support process is primarily handled online rather than through a dedicated U.S. customer-service phone number.
How to Contact Archos Customer Service
- General and after-sales email: info@archos.com
- Contact Archos: Archos Contact
- Technical support: Archos Support
- After Sales Service: Archos After Sales Service
- Product manuals: Archos Product Manuals
- Product search and documents: Search by Archos Product
- Corporate/customer contact address: Archos S.A., 12 Rue Ampère, 91430 Igny, France
- Official website: Archos.com
Archos does not currently publish a dedicated U.S. consumer-support telephone number on its English support pages. For a current product problem, start with the official Support or After Sales Service system rather than relying on an old telephone number found on another website.
Best Archos Support Route by Issue
- Tablet or smartphone technical problem: Search the Archos Support site for the exact model and problem.
- Warranty claim: Start through After Sales Service and obtain authorization before shipping the device.
- Existing repair: Use the Archos repair-tracking option.
- Software or firmware problem: Check the current Archos support and firmware information for the exact device.
- Manual or setup guide: Search the Archos product-document database.
- Archos.com order: Contact Archos and provide the order information.
- Purchase from another retailer: Start with that retailer for ordinary returns and order problems.
- Older Archos product: Search the product archive first because support and downloads depend on the specific model.
Information to Have Before Contacting Archos
- Exact Archos product model
- Serial number
- Purchase date
- Retailer or authorized reseller
- Original purchase invoice
- Operating-system and software version
- Exact error message
- Description of the problem and troubleshooting already attempted
- Repair or RMA number for an existing service request
- Photos of physical damage when relevant
Archos Technical Support
The Archos Support Center provides troubleshooting information for common tablet and smartphone problems.
Current support topics include:
- Devices freezing, running slowly or restarting
- Wi-Fi, mobile-data and Bluetooth connectivity
- Android applications
- Lost login information
- Software updates
- SIM-card installation
- Battery usage
- Android device security
Start with the exact product model whenever possible because instructions, firmware and available repairs can differ significantly between Archos devices.
Archos Software and Firmware Updates
Archos publishes firmware and software information through its official support system.
For supported devices, Archos states that available software updates can be delivered automatically.
Before installing or troubleshooting an update:
- Charge the device sufficiently.
- Connect to a reliable network.
- Back up important files and settings.
- Verify that instructions apply to the exact model.
- Do not install firmware intended for another Archos device.
Use Archos’ official documentation rather than an unofficial firmware download.
Archos Warranty Coverage
Archos’ current published warranty table lists different coverage periods depending on the product category.
Current published periods include:
- Tablets: 2 years
- Smartphones: 2 years
- MP3 and MP4 products: 2 years
- Accessories: 6 months
- Refurbished products: 3 months
Archos currently notes an exception of one year for tablets purchased in Hong Kong.
Warranty rights can also depend on the customer’s country, seller and applicable consumer law, so confirm the coverage applying to your particular purchase before sending equipment for service.
Proof of Purchase for an Archos Warranty Claim
Keep the original sales invoice.
Archos’ current warranty terms say an invoice from an authorized reseller is required to validate warranty coverage.
The company specifically states that documents such as a credit-card statement or third-party payment-service record may not substitute for an acceptable original reseller invoice.
For a warranty problem, keep:
- Original invoice
- Product serial number
- Model number
- Purchase date
- Seller name
until the warranty or repair matter has been completed.
How to Request an Archos Repair
Archos provides a dedicated After Sales Service process.
For a repair:
- Use the Archos Support Center to check troubleshooting information.
- Open the After Sales Service page.
- Submit the required product and problem information.
- Wait for Archos to validate the request.
- Obtain an RMA or other return authorization before shipping the product.
- Follow the packing and shipping instructions provided by Archos.
Back Up an Archos Device Before Repair
Archos warns that data on a returned device may be erased during repair.
Its warranty terms state that hard drives, mass-storage systems and other data-storage systems can be reformatted even when the repair itself is unrelated to storage.
Before sending an Archos tablet, smartphone or other storage device:
- Back up photographs and videos.
- Back up documents and downloads.
- Sync contacts and calendars.
- Save important application data where possible.
- Remove memory cards unless Archos requests them.
- Remove SIM cards unless required for troubleshooting.
- Remove passwords or locks when instructed.
Do not assume Archos can recover data from a device sent for repair.
Archos Warranty Exclusions
Archos’ current terms identify several circumstances that may fall outside its commercial warranty.
Examples include:
- Misuse or improper handling
- Accidental damage
- Unauthorized repair or modification
- Damage from incorrect electrical current or voltage
- Normal wear
- Products without acceptable proof of purchase
- Broken screens under the published commercial-warranty terms
Whether a particular failure qualifies for repair or replacement is determined by Archos and the consumer-law protections applicable to the purchase.
Archos.com Returns
Archos’ current European online-store terms provide qualifying non-business consumers with a 14-calendar-day withdrawal period after receiving an order.
Customers must notify Archos first, usually through e-commerce@archos.com, and follow the return procedure supplied by the company.
An approved return generally needs to be:
- Complete
- In its original packaging
- Returned after Archos issues the appropriate return procedure or number
These are Archos’ direct European web-store terms and should not be assumed to govern an Archos product purchased from a U.S. retailer, marketplace or other independent seller.
For a third-party purchase, start with the retailer that processed the transaction.
Damaged Archos.com Deliveries
For products purchased directly under Archos’ current web-store terms, Archos instructs customers to inspect the package at delivery.
If the package is visibly damaged, the terms recommend refusing the shipment when appropriate.
If a damaged package is accepted, Archos says customers should document the damage and notify the company promptly. Its current terms list e-commerce@archos.com for ecommerce delivery problems.
Keep:
- Photos of the carton
- Photos of the product
- Shipping label
- Order confirmation
- Carrier documentation
until the problem is resolved.
Older and Legacy Archos Products
Archos has sold many generations of tablets, smartphones, portable media players and other electronics.
Support availability for an older product can depend on whether Archos still maintains:
- A user manual
- Firmware
- Drivers
- Replacement parts
- Repair capability
Use the official product-search and manuals tools before contacting support.
For very old products, provide the complete model designation rather than simply stating that the device is an “Archos tablet” or “Archos player.”
Archos Corporate Contact Information
Archos’ current English Contact page lists:
Archos S.A.
12 Rue Ampère
91430 Igny
France
The current Archos Legal Information page separately identifies a head-office address of 3 Rue Ampère in Igny.
For routine technical support or warranty service, use Archos’ online support system or info@archos.com rather than sending a device or support request directly to a corporate address.
How to Escalate an Archos Support Problem
- Start with the official Archos Support Center.
- Use info@archos.com if the online resources do not resolve the issue.
- Include the exact model, serial information and proof of purchase privately when required.
- For a repair, use the After Sales Service system and keep the RMA or repair number.
- Reply through the same service case when following up.
- Keep copies of emails, repair tracking and shipment records until the case is resolved.
Archos currently says its normal email response time is approximately two business days.
Archos Reviews and Complaints
CustomerServiceNumbers.com currently displays an Archos rating of 3.0 out of 5 stars based on 1 review.
The only visible review is dated February 21, 2015.
The reviewer reports trying to reach Archos by email for approximately four months without receiving a response and says telephone numbers available at that time did not work.
This is a relevant historical customer-service complaint, but it is more than a decade old. One review from 2015 is not enough to establish a reliable current positive or negative trend for Archos support.
What to Include in an Archos Review
Helpful reviews can describe:
- Exact Archos product model
- Type of technical problem
- Software or firmware issue
- Warranty claim
- Repair/RMA experience
- Email or online-support response time
- Whether Archos repaired, replaced or otherwise resolved the problem
Privacy Warning for Archos Reviews
Do not publish your full serial number, RMA number, home address, email address, telephone number, account password, payment information or other sensitive personal information in a public review.
Remove identifying information from invoices, repair documents and device screenshots before posting them publicly.
Provide serial numbers, invoices and account information privately through Archos’ official support system.
Related Electronics Customer Service Pages
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Share Your Archos Customer Service Experience
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Archos S.A., Archos.com or any Archos retailer or repair provider. Archos does not provide customer support through this website.
Support methods, product availability, warranty periods, software support, repair procedures and return terms can change and may vary by country and seller. Verify important information with Archos and the retailer that sold the product before shipping equipment or making a warranty or return decision.
