Lenovo Customer Service: Orders, Repairs, Warranty and Technical Support

Lenovo customer service can help with Lenovo.com orders, returns, laptops, desktops, tablets, monitors, accessories, warranties, repairs, drivers, Premium Care and other product concerns.

Call 1-855-253-6686. Select option 1 for product technical support, option 2 for home sales or option 3 for an existing home order. Lenovo’s sales, order and technical-support departments have different hours, so the main number should not be described as one universal 24-hour live-support line.

Lenovo Customer Service Phone Numbers and Contacts

Lenovo’s technical-support options depend on the product, serial number, warranty and purchased service plan. Standard live technical support should not be assumed to be available 24 hours a day.

Lenovo’s online virtual assistant may be available around the clock. Eligible Premium Care, Premium Care Plus, Premier Support and Premier Support Plus customers can receive enhanced or 24-hour support benefits depending on the agreement.

Choose the Correct Lenovo Support Route

  • Place a personal order: Call 1-855-253-6686, option 2.
  • Track or cancel an unshipped order: Use Lenovo Order Lookup.
  • Return a Lenovo.com order: Start through Order Lookup within the applicable return period.
  • Laptop, desktop, tablet or monitor problem: Enter the serial number at Lenovo Support.
  • Warranty question: Use Warranty Lookup before opening a repair case.
  • Repair already in progress: Use Repair Status with the ticket or serial number.
  • Premium Care or Premier Support: Use the telephone number and entitlement shown after the device serial number is entered.
  • Business purchase: Call 1-866-426-0911.
  • Data-center server, storage or networking product: Use Lenovo Data Center Support.
  • Motorola smartphone: Use Motorola support rather than Lenovo PC support.
  • Privacy request: Email privacy@lenovo.com or use Lenovo’s privacy-request portal.
  • Security vulnerability: Use Lenovo Product Security rather than ordinary customer service.

Information to Have Before Contacting Lenovo

  • Complete product name
  • Machine type and model
  • Serial number
  • Order number
  • Invoice date
  • Purchaser’s email address
  • Proof of purchase
  • Warranty expiration date
  • Premium Care or Premier Support entitlement
  • Repair ticket number
  • Operating system
  • BIOS version
  • Driver version
  • Exact error message
  • Diagnostic result or failure code
  • Photographs of physical damage
  • Previous case numbers
  • The repair, return, refund or other resolution requested

Do not publish serial numbers, order numbers, repair tickets, diagnostic codes tied to an account, home addresses, passwords, recovery keys, payment information or private support correspondence in a public review.

How to Find a Lenovo Serial Number

The serial number may be located:

  • On a label on the bottom of a laptop
  • On the back or side of a desktop
  • On the rear of a monitor
  • Inside Lenovo Vantage
  • In the BIOS or UEFI menu
  • On the original carton
  • On the Lenovo invoice or account record

Lenovo uses the serial number to display:

  • Warranty status
  • Product-specific drivers
  • Repair options
  • Support-plan benefits
  • Parts compatibility
  • Product advisories

Do not post a complete serial number publicly.

Lenovo Sales and Help Placing an Order

Home customers can call 1-855-253-6686 and select option 2.

Current home-sales hours are:

  • Monday-Friday, 8 AM-midnight Eastern Time
  • Saturday-Sunday, 11 AM-8 PM Eastern Time

Sales support can help with:

  • Product selection
  • Configuration questions
  • Current promotions
  • Financing options
  • Estimated shipping
  • Lenovo Rewards
  • Education, military or other qualifying discount programs

Get any special configuration, delivery or price promise in writing before placing the order.

Lenovo Existing Order Support

For an existing home order, call 1-855-253-6686 and select option 3.

Current order-support hours are:

  • Monday-Friday, 8 AM-9 PM Eastern Time
  • Saturday-Sunday, 11 AM-8 PM Eastern Time

Order support can help with:

  • Expected shipping date
  • Delivery status
  • Order cancellation
  • Address concerns
  • Missing packages
  • Incorrect products
  • Returns
  • Refund status

Technical problems with a product already delivered should normally be routed to technical support rather than order support.

How to Track a Lenovo Order

Use Lenovo Order Lookup with the order information supplied at checkout.

Order status may show:

  • Order received
  • Released to manufacturing
  • Processing
  • Waiting for parts
  • Shipped
  • Partially shipped
  • Delivered
  • Canceled
  • Returned

Custom-built computers can have longer lead times than ready-to-ship products.

An estimated date is not always a guaranteed delivery date. Save screenshots and order emails when delivery timing is important.

How to Cancel a Lenovo Order

Order Lookup is the fastest route for canceling an order that has not shipped.

  1. Open Lenovo Order Lookup.
  2. Locate the order.
  3. Select the cancellation option when available.
  4. Save the cancellation confirmation.
  5. Check whether every item was canceled.
  6. Monitor pending payment authorizations.

Cancellation may no longer be possible after the product enters manufacturing, packing or shipment.

If cancellation is unavailable, the customer may need to receive the order and begin an eligible return.

Lenovo Order Is Delayed

An order can be delayed because of:

  • Custom configuration
  • Component availability
  • Payment verification
  • High order volume
  • Shipping disruptions
  • Weather
  • Address problems

Before contacting support:

  1. Check Order Lookup.
  2. Review every Lenovo email.
  3. Confirm whether the order contains separate shipments.
  4. Check whether Lenovo requested approval for a revised date.
  5. Record the original and revised shipping estimates.

Ask order support whether the item can still be canceled if the revised delivery date is unacceptable.

Lenovo Package Is Missing or Marked Delivered

Check:

  • The complete shipping address
  • Carrier tracking
  • Delivery photograph
  • Front and side doors
  • Mailroom or front desk
  • Neighbors
  • Household members
  • Whether the order shipped in several boxes

Contact the carrier and Lenovo promptly if the package remains missing.

Do not publish the tracking number or delivery address in a public review.

Lenovo Sent the Wrong or Damaged Product

For an incorrect or damaged delivery:

  1. Photograph the shipping carton.
  2. Photograph the shipping label.
  3. Photograph the product and damage.
  4. Record the serial number privately.
  5. Compare the configuration with the invoice.
  6. Keep the box and accessories.
  7. Contact order support before the return period expires.
  8. Ask whether Lenovo will replace the product or require a return and reorder.

Do not attempt a repair on a computer that arrived damaged.

Lenovo Return Policy

Current general return periods are measured from the invoice date:

  • Lenovo.com: 30 calendar days
  • Lenovo Outlet: 14 calendar days
  • LenovoPRO: 45 calendar days
  • Motorola products: 14 calendar days

Order Lookup is the preferred route for starting a return.

Eligible returns within the applicable period generally include free return shipping without a restocking fee.

The return should include:

  • Original product
  • Original carton
  • Power adapter
  • Accessories
  • Documentation
  • Promotional items included with the order

Lenovo may require the complete bundle rather than accepting only one unpriced component.

Possible Lenovo Return Fees and Exclusions

A 15% restocking fee and return shipping may apply to:

  • Server and storage products
  • Personal-computer orders exceeding five units
  • Returns requested outside the applicable period

Digital gaming products and certain installed or separately unpriced software options may not be returnable.

Review the exact sales terms before returning:

  • Custom configurations
  • Software
  • Digital products
  • Large-quantity purchases
  • Server and storage equipment
  • Promotional bundles

How Long Does a Lenovo Refund Take?

Lenovo says customers should generally allow:

  • Five to ten business days for the return to be received, inspected and refunded
  • An additional two to ten business days for the bank or payment provider to post the credit

Keep:

  • Return authorization
  • UPS label
  • Carrier receipt
  • Tracking number
  • Warehouse-delivery confirmation
  • Refund email

Contact order support if the return was delivered but no refund update appears after normal processing.

Lenovo Price Guarantee

Lenovo currently offers qualifying price protection for certain direct purchases within 30 days of the invoice date.

The lower price generally must:

  • Be currently advertised by Lenovo
  • Apply to an identical qualifying product
  • Be active when the request is reviewed
  • Meet the terms of the current price-guarantee policy

Outlet, clearance, bundles, financing offers, special programs and other promotions can be excluded.

Contact Customer Care before the deadline and save the active product-page URL and screenshots.

Lenovo Technical Support

For PC technical support, call 1-855-253-6686 and select option 1.

Lenovo may require the serial number before displaying the correct support options.

Technical support can assist with:

  • Computer will not start
  • Battery or charging problem
  • Display problem
  • Keyboard or touchpad
  • Overheating
  • Wi-Fi or Bluetooth
  • Drivers
  • BIOS and firmware
  • Lenovo Vantage
  • Windows recovery
  • Hardware diagnostics
  • Warranty service
  • Repair status

Support availability and possible charges depend on the product, warranty and service plan.

Lenovo Laptop Will Not Turn On

Before contacting support:

  1. Disconnect accessories and docking stations.
  2. Check the power outlet.
  3. Use the correct Lenovo power adapter.
  4. Inspect the charging port and cable.
  5. Allow the battery to charge.
  6. Try the emergency-reset hole if the manual specifies one.
  7. Record lights, tones and error messages.
  8. Run Lenovo diagnostics when the system can start.

Stop using a device with smoke, swelling, an electrical odor, liquid exposure or an unusually hot battery.

Lenovo Battery Is Not Charging

A charging issue may involve:

  • Power adapter
  • USB-C charger wattage
  • Charging port
  • Battery conservation mode
  • Battery age
  • BIOS or firmware
  • Docking station
  • Motherboard or power circuit

Check Lenovo Vantage and the product-specific battery troubleshooting information.

Lenovo warranty documents generally provide 12 months of coverage for batteries, although an extended sealed-battery service may apply when purchased.

A worn battery and a defective battery are not always treated the same way.

Lenovo Screen, Hinge or Cover Damage

Screen or hinge problems may involve:

  • Manufacturing defect
  • Loose hinge
  • Broken mounting point
  • Impact damage
  • Pressure damage
  • Cracked display panel
  • Repeated stress from opening the screen incorrectly

Photograph the condition before sending the device for service.

Standard warranty coverage may be denied when Lenovo classifies the problem as customer-induced damage.

Accidental Damage Protection may apply when it was purchased and the event meets the plan terms.

Ask Lenovo to explain in writing whether the claim was classified as:

  • Covered warranty defect
  • Accidental damage
  • Cosmetic damage
  • Out-of-warranty repair

Lenovo Drivers, BIOS and Software

Download Lenovo drivers only through official Lenovo Support or Lenovo Vantage.

Before installing a BIOS update:

  • Confirm the exact product and machine type.
  • Connect the power adapter.
  • Charge the battery.
  • Close applications.
  • Save important files.
  • Do not interrupt the update.

Avoid third-party websites that charge for Lenovo drivers or claim the computer requires an unrelated security subscription.

How to Check Lenovo Warranty Coverage

Open Lenovo Warranty Lookup and enter:

  • Serial number
  • Machine type
  • Model number when requested

The result may show:

  • Warranty start date
  • Warranty expiration date
  • Depot or carry-in coverage
  • Onsite service
  • Premium Care
  • Premier Support
  • Accidental Damage Protection
  • Sealed Battery Replacement
  • Keep Your Drive
  • International Warranty eligibility

If the displayed start date is incorrect, submit proof of purchase through Lenovo’s warranty-correction process.

What the Lenovo Limited Warranty Covers

The exact limited warranty depends on the product and country.

It generally addresses defects in materials or workmanship during the applicable coverage period.

Possible remedies include:

  • Remote troubleshooting
  • Replacement part
  • Depot repair
  • Carry-in repair
  • Onsite repair
  • Replacement product when permitted by the warranty

The warranty does not automatically promise an immediate replacement or refund.

Lenovo may require troubleshooting before opening a repair case.

Common Lenovo Warranty Exclusions

Standard coverage may exclude:

  • Drops and impact damage
  • Liquid spills
  • Cracked screens
  • Electrical surge damage
  • Cosmetic scratches and dents
  • Misuse
  • Unauthorized modification
  • Damage from unsupported parts or accessories
  • Lost data
  • Normal battery wear
  • Software-only problems outside the support entitlement

Accidental Damage Protection is separate from the standard limited warranty.

Lenovo Accidental Damage Protection

Eligible Accidental Damage Protection can cover qualifying unexpected incidents such as:

  • Drops
  • Spills
  • Electrical surges
  • Functional LCD damage
  • Other accidental breakage covered by the agreement

It generally does not cover:

  • Cosmetic damage that does not affect operation
  • Loss or theft
  • Intentional damage
  • Repeated misuse
  • Damage excluded by the service agreement

Check the warranty entitlement before assuming ADP was purchased.

Lenovo Premium Care and Premium Care Plus

Premium Care is an enhanced consumer-support service that can include:

  • Advanced telephone support
  • Hardware and software assistance
  • Remote troubleshooting
  • Priority repair handling
  • Onsite support when included

Premium Care Plus can add benefits such as:

  • Accidental Damage Protection
  • Extended battery warranty
  • Additional security or performance services

The exact benefits and duration appear in the device’s warranty entitlement and service agreement.

Lenovo Premier Support

Premier Support is generally designed for commercial and business systems.

The published Premier Support number is 1-855-669-3600.

Lenovo currently lists regular Premier telephone hours of Monday–Friday, 7 AM–8 PM, with after-hours English support available seven days a week.

Premier Support Plus may include:

  • 24/7 prioritized support
  • Accidental Damage Protection
  • Sealed Battery Warranty
  • Proactive alerts
  • Enhanced repair management

Confirm that the serial number has an active Premier entitlement before calling.

How to Open a Lenovo Repair Request

  1. Open Lenovo PC Support.
  2. Enter the serial number.
  3. Review the warranty.
  4. Run recommended diagnostics.
  5. Select Contact Us.
  6. Choose the available service-request option.
  7. Describe the problem and diagnostic results.
  8. Save the ticket number.

Lenovo may offer:

  • Part shipment
  • Depot mail-in service
  • Authorized service-provider visit
  • Onsite service
  • Paid out-of-warranty repair

The available route depends on the product and entitlement.

Preparing a Lenovo Computer for Repair

Before shipping or handing over a computer:

  • Back up important files.
  • Save recovery keys.
  • Remove unnecessary accessories.
  • Remove memory cards and external drives.
  • Photograph the computer’s condition.
  • Record the serial number privately.
  • Review whether the drive may be erased or replaced.
  • Use the packaging and shipping instructions supplied by Lenovo.

Repairs can involve operating-system reinstallation, storage replacement or data loss.

Lenovo repair service is not a substitute for maintaining a separate backup.

How to Track a Lenovo Repair

Use Lenovo Repair Status with:

  • Repair ticket number
  • Serial number
  • IMEI for an applicable mobile device

Repair status can show:

  • Case opened
  • Waiting for shipment
  • Product received
  • Diagnosis
  • Waiting for parts
  • Repair in progress
  • Repair complete
  • Return shipment

Contact technical support if the status does not change or Lenovo misses a promised update.

Lenovo Repair Is Delayed or Waiting for Parts

For a delayed repair:

  1. Review Repair Status.
  2. Record the original promised date.
  3. Ask which part is delayed.
  4. Ask whether an equivalent part is available.
  5. Ask whether another service route is possible.
  6. Request a case-management escalation.
  7. Ask for the new expected date in writing.

Onsite service does not always mean the required replacement part is immediately available.

An authorized local provider may be unable to take over a repair after Lenovo has already opened a case and shipped parts.

Lenovo Authorized Service Providers

Use Lenovo’s official service-provider locator.

An authorized provider may offer:

  • Warranty repair
  • Diagnostics
  • Out-of-warranty service
  • Hardware upgrades
  • Software installation

Confirm before visiting:

  • Whether the provider handles the exact model
  • Whether the repair is covered
  • Whether an appointment is required
  • Whether diagnostic fees apply
  • Whether Lenovo already opened another repair case

Authorized providers may charge for services outside Lenovo warranty coverage.

Lenovo Replacement Parts

Use Lenovo Parts Lookup with the serial number or machine type.

Parts may include:

  • Power adapters
  • Batteries
  • Keyboards
  • Displays
  • Fans
  • Storage drives
  • Memory
  • Docking stations
  • Styluses

Confirm the field-replaceable-unit number before purchasing.

A part described as compatible by a marketplace seller may not be an authentic or correct Lenovo part.

Lenovo Product Purchased From Another Retailer

The retailer controls its own:

  • Return period
  • Exchange policy
  • Refund method
  • Price adjustment
  • Open-box policy
  • Shipping claim

Lenovo generally controls:

  • Manufacturer warranty
  • Technical support
  • Drivers
  • Service requests
  • Purchased Lenovo protection plans

Contact Best Buy, Amazon, Costco, Walmart or another seller first when the purchase remains inside the retailer’s return period.

Unfamiliar Lenovo Charge

An unfamiliar Lenovo transaction may involve:

  • Lenovo.com order
  • Warranty upgrade
  • Premium Care
  • Accidental Damage Protection
  • Paid repair
  • Replacement part
  • Software or digital product
  • Purchase by another authorized cardholder
  • Temporary payment authorization

Review:

  • Lenovo account history
  • Email receipts
  • Order Lookup
  • Warranty-upgrade purchases
  • Repair records
  • Household purchases

Contact order support to identify a direct transaction.

Contact the card issuer promptly if a completed charge remains unauthorized.

Fake Lenovo Customer Service and Tech-Support Scams

Be cautious with sponsored search results, pop-ups and unsolicited calls claiming to provide Lenovo support.

Warning signs include:

  • Request for gift cards or cryptocurrency
  • Demand for remote computer access
  • Request for a password or recovery key
  • Claim that a refund requires online-banking access
  • Pressure to buy unrelated security software
  • Claim that Windows has expired
  • Unofficial driver-download website
  • Support caller who cannot identify the Lenovo product or case

Begin at Lenovo.com or Support.Lenovo.com rather than calling a number displayed in a pop-up.

Lenovo Privacy and Data Requests

Lenovo accepts applicable privacy requests through its privacy portal.

Questions may also be sent to privacy@lenovo.com.

U.S. privacy correspondence may be mailed to:

Lenovo Group Limited
Attn: Privacy Program
8001 Development Drive
Morrisville, NC 27560

A privacy request does not automatically cancel an order, repair or warranty service.

Do not send passwords, recovery keys or unnecessary identity documents through a general support channel.

How to Escalate a Lenovo Complaint

  1. Identify whether the issue involves sales, an existing order, technical support or a repair.
  2. Contact the correct department.
  3. Provide the order or serial number privately.
  4. Ask for a case number.
  5. Save chat transcripts, emails, diagnostic results and photographs.
  6. Request the warranty or return decision in writing.
  7. Ask for a supervisor or case manager.
  8. For a repair delay, request the part status and revised completion date.
  9. For an order, use Order Lookup before the return period expires.
  10. For a warranty dispute, save the written warranty and proof of purchase.
  11. Send concise written correspondence to Lenovo, 8001 Development Drive, Morrisville, NC 27560, when ordinary support remains unresolved.
  12. Contact the payment provider promptly for an unauthorized transaction.

Do not mail a computer or return package to the Morrisville office without a return or repair authorization.

A review submitted to CustomerServiceNumbers.com does not contact Lenovo, cancel an order, open a repair, extend a warranty or issue a refund.

Lenovo Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently displays two Lenovo customer reviews with an overall rating of 3.0 out of 5.

Both reviews were submitted in late 2015 or early 2016.

One reviewer described a flashing laptop screen, several unsuccessful remote-support attempts, an in-home warranty claim and a lengthy delay waiting for a replacement part.

The second reviewer described repeated IdeaPad hinge or cover damage, earlier warranty repairs and difficulty obtaining assistance after the warranty expired.

Both reviews concern historical laptop repairs, warranty coverage, part availability and complaint escalation.

They are more than ten years old and are insufficient to establish a current company-wide customer-service trend.

Current reviews may help readers understand experiences involving:

  • Lenovo.com sales
  • Order support
  • Shipping delays
  • Returns and refunds
  • Technical support
  • Warranty coverage
  • Depot repair
  • Onsite repair
  • Replacement-part delays
  • Premium Care
  • Premier Support
  • Accidental Damage Protection
  • Complaint escalation

Frequently Asked Questions About Lenovo Customer Service

What is the Lenovo customer-service number?

Call 1-855-253-6686. Select option 1 for technical support, option 2 for home sales or option 3 for an existing home order.

Is Lenovo customer service open 24 hours?

Not every Lenovo department offers 24-hour live support. Standard sales and order departments have published daily hours. Eligible Premium Care and Premier plans can include 24-hour support benefits.

What are Lenovo sales hours?

Current home-sales hours are Monday-Friday from 8 AM to midnight Eastern and Saturday-Sunday from 11 AM to 8 PM Eastern.

What are Lenovo order-support hours?

Current home order-support hours are Monday-Friday from 8 AM to 9 PM Eastern and Saturday-Sunday from 11 AM to 8 PM Eastern.

How do I track a Lenovo order?

Use Lenovo Order Lookup with the order information supplied at checkout.

Can I cancel a Lenovo order?

An unshipped order may be canceled through Order Lookup. Cancellation may be unavailable after manufacturing or shipping begins.

How long do I have to return a Lenovo.com order?

Eligible Lenovo.com returns must generally be requested within 30 calendar days from the invoice date.

What is the Lenovo Outlet return period?

Eligible Lenovo Outlet returns generally have a 14-calendar-day period from the invoice date.

Does Lenovo charge a restocking fee?

Most qualifying consumer returns made within the normal period do not have a restocking fee. Exceptions can include servers, storage, large-quantity orders and late returns.

How long does a Lenovo refund take?

Lenovo says warehouse inspection and refund processing may take five to ten business days, followed by additional payment-provider processing time.

How do I check a Lenovo warranty?

Enter the device serial number in Lenovo Warranty Lookup.

How do I start a Lenovo repair?

Enter the serial number on Lenovo PC Support, review the warranty, run diagnostics and create a service request through Contact Us.

How do I track a Lenovo repair?

Use Repair Status with the ticket number, serial number or applicable IMEI.

Does Lenovo’s standard warranty cover a cracked screen?

Standard warranty coverage generally does not cover accidental screen damage. Accidental Damage Protection may cover an eligible incident.

Does Lenovo cover spills and drops?

Only when applicable Accidental Damage Protection or another qualifying plan was purchased and the incident meets its terms.

What is Lenovo Premium Care?

Premium Care is an enhanced consumer-support service that can provide advanced telephone assistance, troubleshooting and upgraded repair benefits.

What is Lenovo Premium Care Plus?

Premium Care Plus can add Accidental Damage Protection, extended battery coverage and other benefits to Premium Care.

What is the Lenovo Premier Support number?

Call 1-855-669-3600 for an eligible Premier Support device.

Where is Lenovo located in the United States?

Lenovo lists a U.S. key operations center at 8001 Development Drive, Morrisville, North Carolina 27560.

Who owns Lenovo?

Lenovo’s parent public company is Lenovo Group Limited, incorporated in Hong Kong.

Who is Lenovo’s CEO?

Yuanqing Yang is Lenovo Group’s chairman and chief executive officer.

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share real support experiences since 2004. We independently organize official telephone numbers, support routes, warranty information, repair guidance, return policies and reader-submitted reviews.

We are not owned by Lenovo, Lenovo Group Limited, an authorized service provider, retailer, software company, repair contractor or payment provider.

Share Your Lenovo Customer Service Experience

Have you contacted Lenovo about an order, delayed shipment, return, refund, laptop problem, warranty claim, depot repair, onsite service, Premium Care or accidental-damage claim?

Leave a factual review below and explain the product, support route used, approximate response time and whether the problem was resolved.

Comments are moderated. Do not include serial numbers, order numbers, repair-ticket numbers, recovery keys, passwords, home addresses, payment information, private files or personal information about a representative or technician.

Page Update Note

This Lenovo customer-service page was reviewed and fully updated on July 20, 2026.

The update clarified the menu options and hours for sales, existing orders and technical support; added Lenovo Order Lookup, warranty lookup, repair requests, repair tracking, Premium Care, Premier Support, Accidental Damage Protection, parts and privacy resources; and removed the unsupported claim that every Lenovo telephone-support department is available 24 hours a day.

The review section was corrected to reflect the two live CSN reviews, current 3.0-out-of-5 rating and the age and actual repair and warranty themes of the comments.

Last Updated: July 20, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Lenovo, Lenovo Group Limited, Motorola Mobility, an authorized service provider, retailer, software company, repair contractor or payment provider. Lenovo does not provide customer support through this website.

Telephone numbers, menu options, support hours, return periods, warranty coverage, service plans, repair processes, parts availability, leadership and corporate information can change. Review the current invoice, written warranty, service agreement, warranty lookup and official Lenovo websites.

This page cannot access an order, cancel a shipment, diagnose a computer, approve warranty coverage, authorize an accidental-damage claim, create a repair, recover data, issue a refund or determine responsibility for lost files or property damage.

3.0
3.0 out of 5 stars (based on 3 reviews)
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Terrible

Lenovo Disappointing Warranty Issue

April 22, 2016

Lenovo, I ordered a Lenovo this last week and gets here one week later. Turn it on and my One Year Warranty says it has 311 days left. Call customer support they down all day for maintenance. Just realized we got ripped off. Sending order back asap and will shout out to all who here avoid Lenovo.

Avatar for greg
greg

Lenovo Disappointing Repair Issues

January 5, 2016

Lenovo, The screen has been flashing starting 3 months after purchase of my Lenovo. Tech support has tried to fix 3 times over the phone no help. I have the complete In Home warranty repair. First they told me it was a software problem and I would have to pay for help. Then they finally agree it should be covered under my warranty, promise a 3 day turn around for my parts to be shipped to a local repair person to come to my house to fix it, per my warranty. 2 weeks later and 5 phone calls in… They finally admit that the part they are waiting for won’t be here for another 6 Weeks. the problem is there is no way to force them to honor this extended warranty in a timely manner. So basically, this extra warranty that I purchased is worthless, as is Lenovo’s customer service and technical support.

Avatar for SS
SS

Lenovo Disappointing Customer Service

December 28, 2015

Lenovo, I won’t recommend to Anyone any Lenovo product as I had my IdeaPad S510p repaired twice under warranty and now I can’t even get a Live Person to talk to as the Same has Happened again. The hinge on one side has broken through the cover Again!! and when I said Out of Warranty you can’t get anyone to help. I have tried to call a case manager direct and they Won’t return my call!!.

Avatar for David L
David L


























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