If you need help with a Greyhound ticket, refund, delayed bus, missed connection, baggage issue, lost item, disability accommodation, safety concern, group trip, or booking problem, start with the correct Greyhound support route. Travel issues can involve booking numbers, passenger names, phone numbers, payment details, travel dates, disability needs, and private trip information, so contact Greyhound directly and avoid posting personal travel details online.
Greyhound Customer Service Phone Number and Support
Greyhound lists its main customer service phone number as 1-800-231-2222. This number is used for booking by phone, fare and schedule information, general customer service, trip questions, and travel support. Greyhound says phone booking is open 24 hours a day, 7 days a week, and that a phone-booking fee may apply.
- Greyhound customer service phone number: 1-800-231-2222
- Phone booking and travel information: Open 24 hours a day, 7 days a week
- Spanish support within the United States: 1-800-531-5332
- Calls from outside the United States: 1-214-849-8100
- Group travel: 1-844-GRP-TRIP / 1-844-477-8747
- Group travel hours: Monday-Friday, 8 a.m.-4 p.m. Central Time; closed Saturday, Sunday, and major holidays
- Disability ticket-purchase assistance: 1-800-752-4841
- TTY/TDD: 1-800-345-3109, open 24/7
- ADA support email: ADA.support@greyhound.com
- Official contact page: Greyhound Contact Us
- Manage My Booking: Manage Greyhound Booking
- Track My Bus: Track My Bus
- Refunds and exchanges: Greyhound Ticket Exchanges and Refunds
- Baggage help: Greyhound Baggage Policies
- Lost item request: Submit a Greyhound Lost Item Request
- Customer feedback mailing address: Greyhound Lines, Inc., P.O. Box 660691, MS 470, Dallas, TX 75266-0691
- Corporate office mailing address: Greyhound Lines, Inc., P.O. Box 660362, Dallas, TX 75266
Greyhound now shares many routes, booking tools, and support resources with the FlixBus network. For the fastest help, use the booking number, email address, or phone number used to buy your ticket when accessing Manage My Booking or contacting support.
Choose the Correct Support Route
Use the route below that best matches your Greyhound issue.
- Buy a ticket by phone: Call 1-800-231-2222. Greyhound says a phone-booking fee may apply.
- Change an existing ticket: Use Manage My Booking before departure when possible.
- Cancel a ticket: Use Manage My Booking up to 15 minutes before scheduled departure, subject to Greyhound’s cancellation rules.
- Delayed bus or missed connection: Track your bus, save delay notices, and use Greyhound’s delay refund or customer contact route if eligible.
- Lost bag or lost item: Submit the lost item request form and check with each carrier if your trip involved multiple bus operators.
- Damaged baggage: Review Greyhound baggage policies and contact Greyhound promptly with photos and trip details.
- Disability accommodation: Use Greyhound’s disability support page, call 1-800-752-4841 for electronic ticket-purchase assistance, or email ADA.support@greyhound.com for disability-related problems.
- Unsafe conduct while traveling: Alert the driver, call 911 if there is an immediate danger, call Greyhound at 1-800-231-2222, or use Greyhound’s chat option if available.
- Group travel: Call 1-844-477-8747.
- Feedback or complaint after travel: Use Greyhound’s feedback/contact forms and keep your booking number and trip details ready.
What to Have Ready Before Contacting Greyhound
Having the right details ready can help Greyhound locate your trip, ticket, refund request, lost item, or complaint faster.
- Your booking number
- The email address or phone number used to purchase the ticket
- Passenger name as shown on the booking
- Travel date
- Departure and arrival cities
- Departure time
- Connection or schedule number, if available
- Station or bus stop location
- Payment date and payment method for billing or refund questions
- Delay notices, cancellation notices, or app notifications
- Baggage description, photos, baggage tag, or lost item details
- Case number from any prior Greyhound contact
Do not post booking numbers, ticket details, passenger names, phone numbers, email addresses, payment details, disability details, medical information, lost-bag claim information, or travel dates tied to a specific person in public reviews.
Common Reasons Passengers Contact Greyhound
- Buying a ticket
- Changing or canceling a ticket
- Refunds or travel vouchers
- Bus delays or cancellations
- Missed connections
- Trip tracking and schedule questions
- Station or bus stop questions
- Baggage rules
- Lost, delayed, or damaged baggage
- Seat reservations
- Group travel
- Spanish-language support
- Disability accommodations and ADA complaints
- Safety concerns, unwelcome conduct, or driver issues
- Complaints about cleanliness, boarding, customer service, or service disruption
Booking, Ticket Changes, and Manage My Booking
Greyhound tickets can be purchased online, through the Greyhound app, at certain stations or partners, or by calling 1-800-231-2222. Greyhound states that a fee applies when booking by phone, so online booking may be the better option when possible.
If your plans change, use Manage My Booking with your booking number and the email address or phone number used to purchase your ticket. Greyhound says customers can change tickets up to 15 minutes before the scheduled departure time of the bus, subject to the ticket and cancellation rules.
Refunds, Vouchers, and Cancellation Rules
Greyhound says customers can cancel a ticket up to 15 minutes before departure and receive a refund of the fare paid, less applicable cancellation fees, in the form of a voucher for future travel. Refund and cancellation rules can depend on the ticket type, timing, route, and terms of purchase.
If you are requesting a refund, gather your booking number, travel date, cancellation confirmation, payment method, voucher code, and any delay or cancellation notices. Drivers and customer service may not be able to modify tickets close to departure, so make changes as early as possible.
Delayed Buses and Missed Connections
Use Greyhound’s Track My Bus tool and app notifications to monitor delays. Greyhound says delays can happen because of traffic, accidents, construction, detours, weather, and other conditions beyond the operator’s control.
If a bus is delayed by 120 minutes or more from the original point of departure, Greyhound says passengers may be informed of the ability to withdraw from the trip and claim a voucher refund or rebook to an alternate trip for free. If a delay occurs while the ride is already underway and transportation to the ticketed destination is fulfilled, Greyhound says those enroute delays are generally not eligible for refunds.
If a missed connection or major delay causes extra expenses, document the booking number, travel date, route, scheduled and actual times, station, staff instructions, hotel or transportation receipts, and any Greyhound case number before requesting review.
Baggage, Lost Items, and Damaged Bags
Greyhound baggage rules vary by item type, route, and ticket. Passengers are responsible for collecting baggage when arriving at the final destination or transferring buses. Greyhound says passengers must pick up their bag and bring it to the next bus when transferring.
If you lost a bag or item, submit the lost item request form as soon as possible. If your trip involved multiple bus operators, check with each carrier on your itinerary. Greyhound says it will try to help locate lost items, but it disclaims liability for lost or damaged baggage under its terms and conditions.
For damaged baggage, take photos, keep baggage tags and receipts, and report the issue quickly. Do not pack medications, valuables, important documents, cash, or irreplaceable items in checked or stored baggage.
Customers with Disabilities and ADA Support
Greyhound provides disability-related travel support and says passengers should ask for assistance at every location where help is needed, including from each driver if the trip involves multiple legs with different drivers.
If you have trouble purchasing tickets electronically because of a disability, Greyhound lists 1-800-752-4841 for assistance and says the standard convenience fee may be waived after confirming the electronic booking issue is disability-related. Greyhound also lists ADA.support@greyhound.com for disability-related problems.
For ADA complaints, Greyhound lists an ADA Compliance Specialist contact route, including ADA.support@greyhound.com and phone 1-214-849-7841. If your trip involves a wheelchair, mobility scooter, service animal, oxygen, support person, or other accommodation, contact Greyhound in advance when possible.
Safety Concerns and Unwelcome Conduct
If you feel unsafe while a ride is underway, alert the driver immediately. If there is an immediate danger, call 911 first. Greyhound also says passengers can call 1-800-231-2222 or use the blue chat icon to chat with an expert when available.
If the incident happened in the past, use Greyhound’s support route to report the issue. Include the travel date, bus route, location, driver or staff details if known, witness information, and any police report or case number if applicable.
Group Travel and Business Travel
For groups of 10 or more, Greyhound lists group travel at 1-844-477-8747. Group travel support is available Monday through Friday, 8 a.m. to 4 p.m. Central Time, and is closed Saturday, Sunday, and major holidays.
Before contacting group travel, gather the number of passengers, origin, destination, travel dates, preferred times, accessibility needs, luggage requirements, and contact information for the group organizer.
Greyhound Scam and Travel Safety Warnings
Be careful with fake Greyhound ticket sites, fake customer service phone numbers, fake refund emails, social media ticket offers, and search ads pretending to be Greyhound support. Scammers may try to steal payment details, booking information, passwords, or personal travel details.
- Use Greyhound.com, the Greyhound app, or the verified Greyhound customer service phone number listed above.
- Do not click suspicious ticket, refund, cancellation, voucher, or baggage links.
- Do not share your booking number, payment card, password, verification code, or ID information with unknown callers.
- Be cautious of unusually cheap tickets sold through social media or unofficial websites.
- If a message looks suspicious, go directly to Greyhound.com or call 1-800-231-2222.
- If your payment card was entered on a suspicious site, contact your card issuer immediately.
How to Escalate a Greyhound Complaint
If Greyhound customer service does not resolve your issue during the first contact, ask for a case number and request escalation to the appropriate team. Depending on the issue, this may be ticketing, refunds, delay review, baggage, safety, ADA compliance, group travel, station service, or customer relations.
Keep a written timeline with travel dates, booking numbers, station names, schedule information, delay notices, cancellation notices, call dates, representative names if provided, case numbers, receipts, photos, baggage details, and promised follow-up dates.
If the issue needs corporate-level review, you may also use the Greyhound Corporate Office Headquarters page linked below for headquarters and escalation information.
Greyhound Reviews and Complaints on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently shows a limited amount of Greyhound review feedback. The live review section shows 2.0 out of 5 stars based on 2 reviews, so there is not enough CSN review volume to summarize broad customer-service trends.
One visible review describes a disorganized bus change and delay. Another visible entry is more of a route and schedule question with a CSN response, not a typical customer-service complaint. Readers are encouraged to share their own Greyhound customer service experience below so future visitors can compare more passenger feedback.
When leaving a review, describe the route, issue, support route used, how long it took, whether Greyhound resolved the problem, and what other passengers should know. Do not post booking numbers, ticket details, payment information, passenger names, disability details, travel dates tied to a specific person, or lost-bag claim information.
Related Travel and Transportation Customer Service Pages
Greyhound Customer Service FAQs
What is the Greyhound customer service phone number?
The main Greyhound customer service phone number is 1-800-231-2222.
Is Greyhound customer service available 24/7?
Greyhound lists phone booking and travel information at 1-800-231-2222 as open 24 hours a day, 7 days a week. Some specialty support routes, such as group travel, have separate hours.
What is Greyhound’s Spanish customer service number?
Greyhound lists Spanish support within the United States at 1-800-531-5332.
What number do I call Greyhound from outside the United States?
Greyhound lists 1-214-849-8100 for calls from outside the United States.
How do I change or cancel a Greyhound ticket?
Use Manage My Booking with your booking number and the email address or phone number used to purchase the ticket. Greyhound says changes and cancellations generally must be made before departure, with specific timing and fare rules applying.
Does Greyhound give refunds for delays?
Greyhound says a delay of 120 minutes or more from the original point of departure may allow rebooking or a voucher refund. Enroute delays after transportation to the ticketed destination is fulfilled are generally not eligible for refunds under Greyhound’s stated guidance.
How do I report lost baggage to Greyhound?
Submit Greyhound’s lost item request form and include the booking number, travel date, route, station information, item description, and contact information. If your trip involved multiple carriers, check with each carrier on your itinerary.
How do I contact Greyhound about disability accommodations?
For disability-related electronic ticket-purchase assistance, Greyhound lists 1-800-752-4841. Greyhound also lists ADA.support@greyhound.com for disability-related problems and 1-800-345-3109 for TTY/TDD.
Page Update Note
This Greyhound customer service page was updated on June 26, 2026, to reflect current Greyhound customer service phone number details, Spanish and international caller support, group travel support, TTY/TDD, disability assistance, ticket changes, refund and delay guidance, baggage and lost item support, safety reporting, scam warnings, and live CSN review-status information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Greyhound, Greyhound Lines, Inc., FlixBus, Greyhound.com, or any company listed on this website.
Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For tickets, refunds, delays, baggage, disability accommodations, safety reports, account-specific questions, or trip changes, always verify details directly with Greyhound before taking action.
Share Your Greyhound Customer Service Experience
Have you contacted Greyhound about a ticket, refund, delayed bus, missed connection, baggage issue, lost item, disability accommodation, safety concern, station problem, driver issue, group travel request, or booking problem? Share your experience below to help other passengers.
Privacy reminder: Do not post your Greyhound booking number, ticket details, passenger name, phone number, email address, payment information, travel dates tied to a specific person, disability details, medical information, lost-bag claim details, police report, or any other private travel information in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Greyhound, Greyhound Lines, Inc., FlixBus, Greyhound.com, or any transportation company. This page is for informational and consumer-review purposes only. Phone numbers, support hours, ticket rules, fare rules, refund policies, baggage policies, accessibility services, station information, routes, schedules, and website links can change. Always confirm important details directly with Greyhound before taking action.
