Jefferson Lines passengers may need help buying a ticket, changing a trip, requesting a refund or account credit, locating a delayed bus, finding a boarding pass, reporting lost luggage, arranging wheelchair assistance, checking baggage rules, or resolving another travel problem. Jefferson Lines provides intercity bus service across America’s Heartland and connects with other bus carriers for travel to thousands of destinations.
How to Contact Jefferson Lines Customer Service
- Customer Care: 858-800-8898
- Customer Care Hours: Monday-Friday, 7:30 a.m.-7 p.m. CT; Saturday-Sunday, 7:30 a.m.-4 p.m. CT
- Spanish / Español: 1-800-531-5332
- General / Accessibility Email: info@jeffersonlines.com
- Contact Jefferson Lines: Jefferson Lines Contact Us
- Change or Refund a Ticket: Ticket Change or Refund
- Bus Tracker: Track a Jefferson Lines Bus
- Travel Alerts: Jefferson Lines Travel Alerts
- Bus Stops: Jefferson Lines Bus Stops
- Lost or Damaged Baggage: Jefferson Lines Baggage Help
- ADA / Disability Assistance: Customers With Disabilities
- Corporate Address: Jefferson Lines, 2100 E. 26th Street, Minneapolis, MN 55404
- Official Website: JeffersonLines.com
Best Jefferson Lines Support Route by Issue
- Buy a ticket: Purchase online, at an eligible bus stop, or call Customer Care at 858-800-8898.
- Change a ticket: Use your Jefferson Lines account when eligible or call Customer Care before departure.
- Cancel a refundable ticket: Use Jefferson Lines’ current refund process before the scheduled departure.
- Non-refundable ticket: Ask Customer Care whether the unused fare qualifies for Jefferson Lines account credit.
- Bus running late: Check the Bus Tracker and current Travel Alerts.
- Lost baggage: Submit Jefferson Lines’ online lost-baggage form and have your travel itinerary available.
- Baggage allowance: Review the current Baggage Policy before travel.
- Wheelchair or mobility assistance: Request assistance during booking or call Customer Care.
- ADA complaint: Use Jefferson Lines’ formal ADA complaint procedure.
- Ticket purchased from Greyhound or Flix: Contact the ticket seller for refund handling when directed by Jefferson Lines.
- Charter bus: Contact Jefferson Lines Charter Services rather than regular ticket support.
How to Change a Jefferson Lines Ticket
Jefferson Lines currently offers both refundable and non-refundable tickets. Both types can generally be changed before the original departure date and time, subject to the current ticket rules.
Jefferson Lines currently states that:
- Ticket changes must be completed before the original departure date and time.
- A standard ticket change generally involves the date or schedule.
- The origin and destination must remain the same under the published ticket-change policy.
- The passenger name cannot be changed.
- A $20 change fee applies per ticket.
- A partially used one-way ticket cannot be exchanged.
- For a round-trip ticket, a completely unused remaining leg may be eligible for a change.
Changes can be requested through an eligible Jefferson Lines Customer Account, at certain ticketing bus stops, or by calling 858-800-8898.
Jefferson Lines Refundable Versus Non-Refundable Tickets
Jefferson Lines separates tickets into refundable and non-refundable categories.
Refundable Tickets
Refundable fares are generally full-price tickets without an additional discount or promotional fare applied. Refundable tickets can be purchased through JeffersonLines.com, by telephone, or at participating stations.
Non-Refundable Tickets
Discounted fares are generally non-refundable. Jefferson Lines currently identifies the following as non-refundable:
- Advance-purchase fares
- Senior fares
- Child fares
- Military fares
- Student fares
- Tickets purchased with a promotional code
Although these fares may not qualify for a cash refund, an unused ticket may qualify for Jefferson Lines account credit when the customer cancels before departure and meets the applicable requirements.
Jefferson Lines Account Credit
Jefferson Lines currently states that the amount paid for an eligible unused ticket, excluding the service fee, can be issued as credit toward future online purchases.
Current conditions include:
- The ticket must still be eligible when canceled.
- A $15 cancellation fee is deducted from the account credit.
- The credit can be valid for up to one year from the original purchase date.
- An online Jefferson Lines account is used to store the credit.
If you do not already have an account, Jefferson Lines states that an account can be created for the eligible credit.
Jefferson Lines Refunds
For a refundable ticket purchased directly from Jefferson Lines, use the company’s current refund-request process.
Jefferson Lines Refund Information
If the ticket was sold by another carrier or booking company, the company that processed the transaction may control the refund. Jefferson Lines specifically directs customers with certain Greyhound- or Flix-issued tickets to those companies’ refund systems.
Before requesting a refund, have:
- Passenger name
- Ticket or confirmation number
- Travel date
- Origin and destination
- Purchase date
- Amount paid
- Ticket seller
- Payment method
- Cancellation or change information
Jefferson Lines Bus Delays and Cancellations
Passengers can check current service through the Jefferson Lines Bus Tracker and Travel Alerts page.
Jefferson Lines notes that bus delays can be caused by circumstances including:
- Traffic
- Road conditions
- Weather
- Accidents
- Mechanical problems
- Other circumstances affecting scheduled service
Jefferson Lines does not guarantee all arrival and departure times. Its current ticket policy also states that the company does not cover passenger hotel or food expenses when delays result from circumstances outside its control.
For a delayed trip:
- Check the Bus Tracker.
- Check Travel Alerts.
- Keep your ticket and itinerary available.
- Confirm whether a connecting trip is operated by Jefferson Lines or another carrier.
- Call Customer Care if the available online information does not answer your question.
Jefferson Lines Bus Tracker
Jefferson Lines provides an online Bus Tracker that can help passengers locate an active bus and monitor trip progress.
Travel alerts are also important because a schedule can be canceled, moved to a different boarding location, or otherwise affected even when a tracking tool is available.
Jefferson Lines Boarding and Bus Stops
Jefferson Lines currently advises passengers to arrive at least 30 minutes before departure.
Passengers must have an electronic or printed boarding pass available to present to the driver.
Because some Jefferson Lines locations are curbside stops rather than full-service stations, check the exact boarding address before traveling.
Find a Jefferson Lines Bus Stop
Do not rely on a station address from an old ticket without checking. Jefferson Lines continues to update stops, and its 2026 Travel Alerts include both newly opened and permanently closed locations.
Jefferson Lines Baggage Allowance
Jefferson Lines’ current baggage policy allows an adult passenger:
- 1 free carry-on: Up to 25 pounds and small enough to fit overhead or beneath the seat.
- 1 free checked bag: Up to 50 pounds and no more than 62 total linear inches.
- Second checked bag: Currently $20.
- Additional baggage: Additional bags may be accepted for a fee, subject to the current maximum allowance.
Jefferson Lines currently permits a maximum of five bags per passenger under its published policy.
Baggage rules can differ for children, bicycles, oversized items, prohibited articles, and passengers connecting with another carrier.
Jefferson Lines Baggage Transfers
Passengers are responsible for identifying and transferring their baggage between buses.
Jefferson Lines instructs passengers to:
- Tag checked bags before placing them beneath the bus.
- Include identifying and travel information.
- Collect bags when transferring between buses.
- Move the bags to the next bus on the itinerary.
- Keep valuables and important medication with them rather than underneath the bus.
Baggage assistance is available upon request for passengers who need help, including customers with disabilities, seniors, and adults traveling with small children.
Lost or Damaged Jefferson Lines Baggage
Jefferson Lines provides an online form for lost luggage. Your travel itinerary and confirmation information are useful when completing the report.
Report Lost Jefferson Lines Baggage
The company states that a baggage-department representative will contact the passenger within two business days if additional information is needed.
For a lost bag, retain:
- Travel itinerary
- Confirmation number
- Baggage tag information
- Description of the bag
- Contents that may help identify it
- Route and transfer locations
- Contact information
Jefferson Lines’ current terms state that passengers retain responsibility for their baggage and that the company disclaims liability for lost or damaged bags under its baggage terms. Review the current terms carefully before placing valuable or irreplaceable property beneath the bus.
Jefferson Lines Accessibility and Wheelchair Assistance
Jefferson Lines provides accessibility assistance for customers with disabilities, including passengers traveling with wheelchairs and mobility scooters.
Jefferson Lines buses are equipped with wheelchair lifts. The company recommends making an accessibility reservation at least 48 hours before travel when possible so it can better prepare for the requested assistance.
If you book online and identify the need for a wheelchair lift during the reservation process, Jefferson Lines states that an additional Customer Care call is generally not required.
If you need help buying the ticket, reserving wheelchair space, or discussing an accommodation, call 858-800-8898.
Jefferson Lines Service Animal Policy
Pets are generally not permitted on Jefferson Lines buses. Trained service animals accompanying customers with disabilities are permitted under the company’s accessibility policy.
A service animal must:
- Remain under the handler’s control
- Stay within the passenger’s space
- Not block the aisle
- Not occupy a passenger seat
Jefferson Lines states that comfort or emotional-support animals do not qualify as service animals solely on that basis.
How to File a Jefferson Lines ADA Complaint
Customers who believe their rights under the Americans with Disabilities Act were violated can use Jefferson Lines’ formal ADA complaint process.
Jefferson Lines currently states that a written ADA complaint should be filed within 180 days of the alleged incident.
Current complaint correspondence can be directed to:
Jefferson Lines
Attn: Bonnie Buchanan
ADA Compliance Officer
2100 E. 26th Street
Minneapolis, MN 55404
Include the travel itinerary and as much detail as possible about the bus schedule, date, time, location, incident, and personnel involved.
Traveling With Children on Jefferson Lines
Jefferson Lines has special rules for children traveling alone.
Children ages 12 through 16 may travel unaccompanied only when the company’s current restrictions are met. Requirements include an Unaccompanied Child Form, identity verification and arrangements for an authorized adult to meet the child at the destination.
The current policy also places limits on:
- Transfers
- Length of travel
- Time of day
- Origin and destination station types
Children under age 12 must generally travel with an older passenger under Jefferson Lines’ current child-travel rules.
Review the current child policy before purchasing because special rules apply to Illinois and international travel.
Jefferson Lines Charter Bus Service
Jefferson Lines also provides charter-bus rentals, currently focused on the Minneapolis, Minnesota and Billings, Montana areas.
- Charter Coordinator: 612-359-3467
- Charter Email: charters@jeffersonlines.com
- Charter Information: Jefferson Lines Charter Bus Rentals
Charter questions should be sent to the charter team rather than normal scheduled-service Customer Care.
Who Owns Jefferson Lines?
Current 2026 Jefferson Lines public notices identify the operating entity as Jefferson Partners L.P. dba Jefferson Lines.
Jefferson Lines traces its history to 1919 and today operates intercity motorcoach service across the Midwest and surrounding states.
Its current website lists scheduled service in 17 states:
- Arkansas
- Idaho
- Illinois
- Iowa
- Indiana
- Kansas
- Minnesota
- Missouri
- Montana
- Nebraska
- North Dakota
- Oklahoma
- South Dakota
- Tennessee
- Washington
- Wisconsin
- Wyoming
Connections with other carriers extend the available network to thousands of additional destinations in the United States, Canada, and Mexico.
Jefferson Lines Corporate Address
Jefferson Lines currently uses:
Jefferson Lines
2100 E. 26th Street
Minneapolis, MN 55404
This address remains in current 2026 Jefferson Lines public filings and accessibility information.
For ordinary ticket changes, schedules, refunds, baggage questions, or accessibility requests, begin with Customer Care rather than sending correspondence to the corporate office.
How to Escalate a Jefferson Lines Complaint
- Call Customer Care at 858-800-8898.
- Provide the confirmation number, route, travel date, and specific problem privately.
- Explain whether the issue involves ticketing, a refund, delay, driver, bus stop, baggage, accessibility, or another service concern.
- Keep your ticket, itinerary, emails, receipts, photos, and any previous case information.
- For lost baggage, use the dedicated baggage form.
- For disability-rights concerns, use the formal ADA complaint process when appropriate.
- If another bus company issued the ticket or operated part of the trip, contact that carrier when the issue falls under its responsibility.
- Follow up through the same complaint or refund request and clearly state the resolution you are requesting.
Information to Have Before Contacting Jefferson Lines
- Passenger name
- Confirmation number
- Ticket or boarding pass
- Origin and destination
- Travel date and scheduled departure time
- Bus schedule or route information
- Ticket seller
- Payment information for a refund question
- Baggage description and tags for lost luggage
- Accessibility request when applicable
- Photos or receipts related to a complaint
- Previous Customer Care correspondence
- The resolution requested
Do not publish confirmation numbers, boarding passes, payment-card information, home addresses, personal travel schedules, disability details, identification documents, information about an unaccompanied child, or other sensitive travel information in a public review.
Jefferson Lines Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Jefferson Lines customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because no Jefferson Lines reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving affordability, schedules, delays, customer service, bus conditions, baggage, refunds, or accessibility.
Frequently Asked Questions
What is the Jefferson Lines customer-service phone number?
Jefferson Lines Customer Care can be reached at 858-800-8898.
Is 858-586-3896 still the Jefferson Lines number?
Jefferson Lines’ current official website lists 858-800-8898 as Customer Care. The older 858-586-3896 number should be replaced.
What are Jefferson Lines customer-service hours?
Current hours are Monday-Friday, 7:30 a.m.-7 p.m. CT, and Saturday-Sunday, 7:30 a.m.-4 p.m. CT.
Does Jefferson Lines have Spanish customer service?
Yes. Jefferson Lines currently lists 1-800-531-5332 for Spanish-language assistance.
How do I change a Jefferson Lines ticket?
Make the change before the original departure date and time through an eligible Jefferson Lines account, a participating ticket location, or Customer Care. A $20 change fee currently applies.
Can I get a refund from Jefferson Lines?
Refundable full-price tickets can qualify for a refund under the current rules. Discount and promotional fares are generally non-refundable, although eligible unused tickets may qualify for account credit.
What happens if I miss my Jefferson Lines bus?
Jefferson Lines states that tickets expire after the original departure date and time. Contact Customer Care before departure if you know you need to change or cancel your trip.
How do I track a Jefferson Lines bus?
Use the official Jefferson Lines Bus Tracker and check the Travel Alerts page for cancellations, stop changes, weather impacts, and other current service information.
How much baggage can I bring on Jefferson Lines?
Current adult baggage rules generally include one free carry-on up to 25 pounds and one free checked bag up to 50 pounds and 62 linear inches. Additional bag fees and limits apply.
How do I report lost baggage?
Use the Lost or Damaged Baggage form on JeffersonLines.com and have your travel itinerary and confirmation number available.
Does Jefferson Lines accommodate wheelchairs?
Yes. Jefferson Lines buses are equipped with wheelchair lifts. The company recommends booking approximately 48 hours in advance when possible to help prepare for accessibility needs.
Are pets allowed on Jefferson Lines?
Ordinary pets are not permitted. Qualified service animals accompanying customers with disabilities are allowed under Jefferson Lines’ service-animal policy.
Where is Jefferson Lines headquartered?
Jefferson Lines lists 2100 E. 26th Street, Minneapolis, Minnesota 55404.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Jefferson Lines, Jefferson Partners L.P., Greyhound, FlixBus, Megabus, or another transportation provider. CustomerServiceNumbers.com cannot change tickets, issue refunds, track buses, locate baggage, arrange accessibility accommodations, change bus stops, provide transportation, or respond on behalf of Jefferson Lines. Routes, schedules, fares, ticket rules, refund policies, baggage allowances, accessibility procedures, customer-service contacts, and station locations can change. Verify trip-specific information directly through Jefferson Lines before travel.