Murad customers commonly need help with a damaged or unsatisfactory skincare product, an unexpected subscription shipment, a delayed order, a return authorization, missing rewards points, an account-access problem, or a possible skin reaction. The correct support route depends on whether the product was purchased directly from Murad, through a subscription, or from a salon, spa, authorized retailer, or third-party marketplace.
How to Contact Murad Customer Service
Murad currently uses 1-310-765-1520 as its primary customer-service, returns, rewards, and subscription number. An older toll-free number may still appear in some referral-program materials, but the 310 number is the preferred current route for general support.
Best Murad Support Route by Issue
- Direct Murad.com order: Contact Murad customer service or check the order through the online account.
- Return or refund: Request an RMA before mailing the product.
- Subscription shipment: Sign in to Manage Subscriptions or call customer service at least 24 hours before the next order date.
- Missing rewards points: Review Points Activity and Rewards History, then email customerservice@murad.com.
- Purchase from Sephora, Ulta, a spa, or another retailer: Contact the seller that processed the purchase.
- Possible counterfeit or unauthorized product: Stop using it and email brandprotection@murad.com.
- Skin irritation or adverse reaction: Stop using the product and contact Murad; seek medical care when symptoms are serious.
- Afterpay or Shop Pay installment account: Contact the installment provider about payment scheduling while using Murad for the product return.
- Privacy or skin-analysis data: Email privacy@murad.com or use Murad’s privacy-request process.
- Unresolved documented complaint: Escalate after ordinary support through ceo@murad.com.
Information to Gather Before Contacting Murad
- The email address associated with the Murad account
- The order number, provided privately
- The purchase date
- The seller or retailer
- The product name and size
- The lot or batch code on the package
- The subscription’s next order date
- The shipping or tracking information
- Photographs of damage, leakage, packaging, or the product label
- The date the product was first used
- A description of any irritation or reaction
- The RMA or support-case number
- The specific refund, replacement, cancellation, or other resolution requested
Do not publish account passwords, complete card information, subscription links, complete order or RMA numbers, medical records, facial-analysis results, or private photographs in a public review.
Murad Customer Service Versus the Corporate Office
Murad.com is operated by Murad, LLC, a skincare company within the Unilever Group.
Murad, LLC
2121 Park Place, 1st Floor
El Segundo, CA 90245
Customer service: 1-310-765-1520
The El Segundo address is used for company, legal, privacy, research, and corporate correspondence. It is not advertised as a public retail store or walk-in customer-service counter.
Do not mail a skincare return to the corporate address unless Murad has issued an RMA and provided that address as the authorized return destination.
Murad does not currently publish a separate corporate switchboard distinct from customer service.
Murad Returns and the 60-Day Guarantee
Murad advertises a 60-day money-back guarantee for qualifying products purchased directly from Murad.com.
Murad’s FAQ measures the 60-day period from the shipment date. Its general terms separately describe returns within 60 days of purchase and state that approval, original packaging, and like-new condition may be required. Because those official policies differ, contact Murad promptly and retain the policy displayed when the order was placed.
How to Start a Murad Return
- Call 1-310-765-1520 or use live chat.
- Provide the order and product information privately.
- Request a Return Merchandise Authorization number.
- Write the RMA on the return form and package as instructed.
- Use the return address supplied by Murad.
- Purchase tracking and insurance when appropriate.
- Keep the shipping receipt and delivery confirmation.
Murad states that it is not responsible for return postage, return insurance, or merchandise lost or not delivered during return shipping.
Returns received without an RMA may not be automatically refunded.
Products Purchased from a Retailer, Salon, or Spa
The Murad.com guarantee applies to qualifying direct purchases. If the product was purchased from Sephora, Ulta, Nordstrom, Macy’s, Dermstore, a salon, a spa, a medical office, Amazon, or another retailer, begin with that seller’s return policy.
Provide the receipt, order confirmation, product, packaging, and photographs when reporting a damaged or unsatisfactory retailer purchase.
A retailer refund and a Murad product-safety complaint are separate. Customers can still report suspected contamination, counterfeiting, or a serious reaction to Murad even when the retailer controls the refund.
Authorized Sellers and Counterfeit Product Concerns
Murad warns that products sold through unauthorized sellers may be old, expired, diluted, counterfeit, contaminated, or filled with unknown substances.
Before purchasing:
- Check Murad’s authorized-retailer list.
- Review the exact seller name on a marketplace.
- Be cautious when a price is substantially below normal retail pricing.
- Inspect the seal, packaging, spelling, color, odor, and texture.
- Retain the receipt and seller information.
Murad states that it is the only authorized Murad seller on Amazon. A listing sold by another marketplace seller may not qualify for the Murad Guarantee.
Suspected unauthorized sellers may be reported to brandprotection@murad.com.
Murad Subscription and Auto-Delivery Program
Murad subscriptions automatically send selected products according to the delivery frequency chosen by the customer. The program continues until canceled.
Customers can:
- Change the next order date
- Skip an upcoming shipment
- Change the delivery frequency
- Add or remove eligible products
- Update the payment card
- Cancel an individual upcoming order
- Cancel the subscription
Changes must be completed at least 24 hours before the upcoming order date.
Murad states that it sends an email reminder approximately 10 days before each subscription order and charges the payment card when the order ships.
How to Cancel or Skip a Murad Subscription
Cancel or Skip Online
- Sign in to the Murad account.
- Open the Subscription or Manage Subscriptions section.
- Select the applicable product or upcoming delivery.
- Change the date, skip the order, or select cancellation.
- Complete all confirmation steps.
- Save the confirmation email or screenshot.
Cancel by Telephone
Call 1-310-765-1520 during customer-service hours. Request confirmation of the cancellation and the last scheduled shipment.
Canceling one upcoming shipment does not necessarily cancel the entire subscription. Confirm whether the action applies to one order or all future orders.
Deleting the Murad account, removing an item from the shopping cart, unsubscribing from marketing emails, or returning a product does not automatically cancel an active subscription.
Murad Subscription Billing
Murad charges subscription orders when they ship. Product prices and subscription discounts are subject to change.
Subscription orders currently require a credit or debit card. PayPal, Apple Pay, and Afterpay are not accepted for subscription billing.
If a subscription charge is unexpected:
- Review the subscription section of the account.
- Check the reminder and shipment-confirmation emails.
- Confirm whether the change was completed at least 24 hours before the order date.
- Contact Murad immediately.
- Request a case number and written billing explanation.
Canceling after an order has entered shipment may stop later deliveries but may not cancel the order already processed.
Murad Rewards Program
Murad Rewards is a free loyalty program available through a Murad.com account. Members can earn points through qualifying purchases, subscriptions, reviews, referrals, and other eligible activities.
Points may be redeemed for qualifying products or dollar-off rewards, subject to current program restrictions.
- Points generally expire 365 days after they are earned.
- The oldest eligible points are generally redeemed first.
- Points associated with a returned purchase are deducted.
- Redeemed points returned after a refund retain their original earned date.
- Expired returned points may immediately expire again.
- Free rewards generally cannot be refunded or exchanged unless they arrive damaged.
- Some discounts cannot be combined with promotional codes.
Review expiration dates through Account, Rewards, Points Activity, and Rewards History.
Murad Orders, Shipping, and Delivery
Murad currently describes standard orders as arriving approximately five to seven business days after shipment. Expedited orders are generally described as arriving approximately two business days after shipment.
Production and order-processing time can occur before the package ships. Weekends, holidays, weather, address problems, inventory, and carrier delays can extend delivery.
For a delayed or missing order:
- Sign in and review the order status.
- Open the shipment-confirmation email.
- Check the carrier tracking.
- Verify the shipping address.
- Check with household members, neighbors, and building staff.
- Contact the carrier when appropriate.
- Contact Murad with the order and tracking information.
Keep photographs when a package arrives opened, leaking, crushed, or otherwise damaged.
Order Changes and Cancellations
Contact Murad immediately when an order needs to be changed or canceled. Orders can enter fulfillment quickly, and Murad may be unable to modify an order once processing or shipment begins.
For a backordered product, Murad’s terms allow cancellation before shipment. Save any cancellation request and response.
Changing or canceling a one-time order does not automatically change an active subscription.
Afterpay, Shop Pay, and Payment Disputes
Murad may offer third-party installment-payment services such as Afterpay or Shop Pay Installments for qualifying one-time purchases.
Murad handles:
- The skincare order
- Product fulfillment
- Return authorization
- Merchandise inspection
- The merchant refund decision
The installment provider handles:
- Installment schedules
- Payment-account access
- Late-payment questions
- Financing disclosures
- Payment-method changes
- Posting an approved refund to the installment plan
Afterpay cannot currently be used for Murad subscription orders.
For an unauthorized charge, secure the Murad account and email account, contact Murad, and notify the card or payment provider promptly.
Murad Account and Password Help
A Murad account may contain order history, shipping addresses, subscriptions, rewards points, skin-analysis results, saved products, and payment preferences.
If the account cannot be accessed:
- Confirm that the correct email address is being used.
- Select Forgot Password.
- Check spam and junk folders.
- Use the secure email login link when available.
- Do not share the reset link or authentication information.
- Contact Murad if the registered email is no longer accessible.
Murad Skin Analysis and Privacy
Murad offers online tools that may request a real-time selfie or an uploaded image to evaluate visible skin characteristics and recommend products.
Murad’s privacy information states that the analysis may process:
- A facial image
- Facial geometry
- Visible skin characteristics
- Skin concerns and questionnaire answers
- Personal and consumer-health information
Murad may use contracted technology providers to perform the analysis.
Before uploading an image:
- Review the current privacy notice.
- Avoid including another person in the photograph.
- Remove location metadata when desired.
- Do not upload a child’s image without understanding the applicable terms.
- Do not publish the analysis report in a public complaint.
Privacy questions and requests can be sent to privacy@murad.com or handled through the official privacy-request process.
Skincare Reactions and Product Safety
Follow the directions and warnings printed on the product package. The package should be treated as the most current source for ingredients and Drug Facts when applicable.
Stop using a product if it causes a significant or worsening reaction, including:
- Severe burning or pain
- Persistent swelling
- Blistering
- Widespread hives
- Eye injury
- Difficulty breathing
- Facial, lip, or throat swelling
- Signs of infection
Seek urgent medical help for breathing difficulty, severe swelling, eye damage, or another serious reaction.
When reporting a reaction to Murad, provide the product name, lot code, purchase source, date first used, frequency of use, other products used at the same time, photographs when appropriate, and the medical outcome.
Cosmetic reactions and product-quality concerns may also be reported through the FDA cosmetics complaint resources or FDA MedWatch.
Murad Recalls and Safety Alerts
No current Murad recall was identified through the FDA’s primary public recall search during this update. Recall information can change, and older notices may be stored in archived enforcement records.
Customers should search the FDA recall database using the exact brand, product name, and year.
Stop using a product covered by a recall or one that appears contaminated, altered, separated, unusually discolored, or different in odor or texture from a previously used product.
How to Escalate a Murad Complaint
- Call 1-310-765-1520, use live chat, or email customerservice@murad.com.
- Identify whether the complaint involves an order, return, subscription, rewards account, retailer purchase, product quality, or reaction.
- Provide the order and product information privately.
- Request and retain a support-case or RMA number.
- Save tracking information, photographs, billing notices, and prior responses.
- Ask for a supervisor review when the initial response does not resolve the documented problem.
- After using ordinary support, send a concise escalation to ceo@murad.com when appropriate.
- Contact the retailer when it controls the refund.
- Contact the installment provider or card issuer for an unresolved payment-account issue.
- Report a serious reaction or suspected safety defect to the FDA when appropriate.
Keep the complaint factual and identify the product, seller, dates, amount paid, subscription status, prior contacts, policy involved, and exact resolution requested.
Company and Ownership Information
Murad, LLC operates Murad.com and the Murad clinical-skincare brand. Murad was founded by dermatologist and pharmacist Dr. Howard Murad.
Murad became part of Unilever’s prestige skincare portfolio after Unilever acquired the company in 2015.
Murad continues to operate under its own brand and legal entity from El Segundo, California. Unilever is the parent group but is not the first support route for a Murad order, return, subscription, rewards issue, or skin reaction.
Murad Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Murad reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.
Until moderated reviews are submitted, this page should not claim that Murad customers commonly praise or complain about effectiveness, product range, pricing, returns, subscriptions, shipping, reactions, or customer service.
Frequently Asked Questions
What is the current Murad customer-service number?
Call 1-310-765-1520.
What are Murad’s customer-service hours?
Murad currently publishes customer-care and live-chat hours of Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific Time.
What is Murad’s customer-service email?
Email customerservice@murad.com.
Is 1-888-996-8723 still a Murad number?
It remains listed on a referral-program page, but Murad’s primary current customer-service, returns, subscription, and rewards pages use 1-310-765-1520.
Does Murad have a money-back guarantee?
Murad advertises a 60-day money-back guarantee for qualifying products purchased directly from Murad.com. An RMA is required.
Can I return Murad purchased from Sephora or Ulta?
Begin with the retailer that processed the purchase. Its return policy applies rather than the Murad.com direct-return process.
Do I have to pay return shipping?
Murad states that customers are responsible for return postage, insurance, and the risk of a lost return shipment.
How do I cancel a Murad subscription?
Use Manage Subscriptions in the Murad account or call customer service at least 24 hours before the next order date.
When does Murad charge a subscription order?
Murad states that the payment card is charged when the subscription order ships.
Do Murad Rewards points expire?
Yes. Points generally expire 365 days after the date they are earned.
Can Afterpay be used for a Murad subscription?
No. Murad currently states that Afterpay cannot be combined with subscription orders.
Who owns Murad?
Murad, LLC operates the brand and is part of the Unilever Group.
Where is Murad located?
Murad lists its company and legal address as 2121 Park Place, 1st Floor, El Segundo, California 90245.
Can I mail a return to Murad’s El Segundo address?
Do not mail a return there unless Murad supplies that address with the RMA instructions.
How do I report a serious reaction?
Stop using the product, seek medical care when appropriate, notify Murad, and report a serious cosmetic or medical-product problem to the FDA.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Murad, Murad, LLC, Unilever, a retailer, salon, spa, dermatologist, payment provider, shipping carrier, or technology provider.
The purpose of the site is to help consumers locate support routes, document complaints, and report the outcomes of their customer-service experiences.
Share Your Experience
Use the review section to describe:
- The Murad product or subscription involved
- Where the product was purchased
- The general order or shipment date
- The telephone, email, chat, retailer, or return route used
- Whether a case or RMA number was created
- The refund, cancellation, replacement, or other resolution requested
- The response received
- Whether the issue was resolved
Privacy warning: Do not publish account passwords, reset links, authentication codes, complete order or RMA numbers, full payment-card or installment-account information, home addresses, private support correspondence, unredacted receipts or shipping labels, selfies, facial-analysis reports, medical information, or private photographs. Check every image and screenshot for identifying information before uploading it.
Page Update Note
This page was updated on July 27, 2026. The update replaced the older toll-free number with Murad’s current primary customer-service number, corrected support hours and the El Segundo address, added the current customer-service email and live-chat routes, identified Murad, LLC and Unilever ownership, clarified direct and retailer returns, added subscription, billing, rewards, shipping, counterfeit-product, privacy, adverse-reaction, recall, and escalation guidance, and removed customer-review themes unsupported by visible CustomerServiceNumbers.com comments.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Murad, Murad, LLC, Unilever, a retailer, salon, spa, dermatologist, payment provider, carrier, or technology provider. CustomerServiceNumbers.com cannot access accounts, reset passwords, cancel subscriptions, stop shipments, issue RMAs, process returns, approve refunds, restore rewards points, evaluate skin conditions, provide medical care, investigate adverse reactions, recall products, or act on behalf of Murad.
