Category: Medical And Health Customer Service Information

Access essential contact information for leading medical and health companies, including renowned providers like Mayo Clinic, Cleveland Clinic, and Kaiser Permanente. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other medical and health organizations.

  • Rotadent Customer Service: Warranty, Charging, Brush Heads and Order Help

    Rotadent customer service assists consumers with Rotadent ProCare toothbrushes, charging problems, replacement brush heads, warranty registration, warranty claims, product questions and support for older Rotadent models. The current Rotadent consumer-support number is 1-800-228-5595.

    Rotadent products are manufactured by Den-Mat Holdings, LLC and are currently supported through the Oral ProCare consumer website. Customers who purchased through Amazon, Firefly Supply, a dental office or another authorized seller may also need to contact the seller for order, shipping, return or refund assistance.

    How to Contact Rotadent Customer Service

    Important contact update: The previously listed order number, 1-800-752-2564, and the email address customerservice@rotadent.com are not currently published on Rotadent’s official consumer-support website. Use 1-800-228-5595 and support@oralprocare.com.

    Hours update: The older Monday through Friday, 8:00 a.m.-5:00 p.m. Central Time schedule could not be verified through current official support materials. Call during regular business hours and use email or the warranty form when telephone support is unavailable.

    Best Rotadent Support Route by Issue

    Rotadent ProCare Product Question

    Call 1-800-228-5595 or email support@oralprocare.com for help with:

    • Rotadent ProCare operation
    • Charging problems
    • A handle that stops during brushing
    • Replacement brush-head selection
    • Warranty registration
    • Warranty eligibility
    • Product identification
    • Older Rotadent models
    • Directions for use
    • Authorized-purchase questions

    Have the product model, purchase date, seller and proof of purchase available before contacting support.

    Order, Shipping or Delivery Problem

    Rotadent’s current consumer site directs shoppers to outside authorized sellers, including Firefly Supply and Amazon. The seller that accepted the order normally controls:

    • Order status
    • Shipping and tracking
    • Address corrections
    • Order cancellation
    • Missing packages
    • Damaged shipments
    • Ordinary returns
    • Seller-issued refunds

    Check the receipt or confirmation email to identify the seller. Do not contact Amazon about a Firefly Supply order or contact DenMat for a retailer-controlled delivery unless the seller directs you to the manufacturer.

    Product Purchased From a Dental Office

    Contact the dental office first when it sold or supplied the Rotadent toothbrush. The office may be able to:

    • Locate the purchase record
    • Confirm the model
    • Recommend the proper brush head
    • Help with warranty registration
    • Explain the intended brushing technique
    • Contact DenMat on the patient’s behalf

    A dental office’s return policy is separate from DenMat’s manufacturer warranty.

    Rotadent ProCare Warranty

    DenMat currently provides a limited warranty for qualifying Rotadent ProCare toothbrushes sold in the United States and Canada.

    The published warranty generally provides:

    • Two years: For a qualifying purchase completed through the approved direct route or registered within 30 days after purchase from a dental office or authorized retailer
    • One year: For a qualifying device that was not registered for the extended warranty
    • Proof of purchase required: DenMat may require the original receipt or other acceptable purchase record

    The warranty covers qualifying defects in material and workmanship when the toothbrush is used and maintained according to its instructions.

    What the Rotadent Equipment Warranty Does Not Cover

    The published limited equipment warranty excludes:

    • Brush heads and other accessories
    • Products purchased from an unauthorized source
    • Lost or stolen toothbrushes
    • Cosmetic imperfections that do not affect operation
    • Misuse or abuse
    • Damage caused by dropping the product
    • Electrical power-surge damage
    • Operation outside DenMat’s instructions
    • Shipping and handling costs to DenMat

    The complete written warranty controls whether a particular claim qualifies.

    Register a Rotadent ProCare Toothbrush

    Complete the official Rotadent warranty registration soon after purchase.

    Registration normally requires:

    • Owner name and contact information
    • Purchase date
    • Seller or dental office
    • Product information
    • Proof of purchase when requested

    Keep the receipt after registration. Registration does not automatically prove that the toothbrush was purchased through an authorized source.

    How to Submit a Rotadent Warranty Claim

    A Rotadent ProCare warranty claim can be started by:

    Provide:

    • Product model
    • Purchase date
    • Seller
    • Receipt
    • Warranty-registration information
    • Description of the problem
    • When the problem began
    • Steps already taken
    • Photographs or video for private support use when requested

    Do Not Return a Rotadent Without an RMA

    If DenMat determines that the toothbrush must be returned, a customer-care representative will issue a Return Material Authorization number.

    Do not mail a toothbrush to DenMat before receiving:

    • An RMA number
    • The correct return address
    • Packaging instructions
    • Shipping instructions
    • Confirmation of what must be included

    A product sent without an RMA is not eligible for processing under the published limited warranty.

    DenMat’s warranty states that the purchaser is responsible for sending the product in an adequate container with freight and insurance prepaid. The RMA number must be displayed on the outside of the shipping container.

    Defective Rotadent Brush Heads and Consumable Products

    Brush heads and accessories are excluded from the Rotadent ProCare equipment warranty. DenMat publishes a separate consumable-product policy under which it may replace or refund a consumable product determined to be defective when the customer reports it within 30 days after purchase.

    For a possible defective brush head:

    1. Stop using the head if it is damaged, loose or operating abnormally.
    2. Keep the brush head and packaging.
    3. Find the receipt or order record.
    4. Record the Rotadent handle model.
    5. Photograph the head privately if requested.
    6. Call 1-800-228-5595.
    7. Ask whether the issue belongs with the seller or DenMat’s consumable-product process.

    Do not continue using a brush head with loose filaments, visible damage or an unstable connection.

    Rotadent Will Not Charge

    If a Rotadent toothbrush does not appear to charge:

    • Confirm that the electrical outlet works
    • Try an outlet that is not controlled by a wall switch
    • Verify that the handle is positioned correctly on the charging base
    • Check for debris or moisture around the handle and charger
    • Allow the toothbrush to remain on the charger for the period stated in the directions
    • Confirm that the correct Rotadent charger is being used
    • Look for damage to the charger, cord or handle

    Do not open, modify or attempt to replace internal components unless Rotadent provides an authorized procedure. Opening the handle may damage it and may affect warranty eligibility.

    Can the Rotadent Battery Be Replaced?

    Rotadent’s current consumer-support pages do not publish a do-it-yourself battery-replacement procedure. Contact Rotadent with the model and purchase date and ask whether the handle qualifies for warranty replacement, manufacturer service or another supported option.

    An older toothbrush that is outside warranty may need a replacement handle if DenMat does not offer battery service for that model.

    Rotadent Charges but Does Not Run

    Check whether:

    • The handle is fully charged
    • The brush head is properly installed
    • Debris is interfering with the drive connection
    • The handle operates after the head is removed
    • A different compatible head changes the problem
    • The motor makes an unusual sound

    Do not force a brush head onto the drive shaft. Contact support when the handle stalls, overheats, smells unusual or repeatedly shuts off.

    Rotadent Stops During Brushing

    A Rotadent that stops during use may have:

    • A low or failing battery
    • An incompatible brush head
    • A damaged or poorly seated head
    • Debris around the drive connection
    • Excess pressure being applied
    • A charger or handle problem
    • An internal motor or drive issue

    Remove the head, inspect the connection and compare the product model with the compatibility information for the replacement head.

    New Brush Head Causes the Rotadent to Stop

    Customers should verify that the head was designed for the exact Rotadent generation. Current official replacement heads are prominently labeled for Rotadent ProCare/Contour models. Older Rotadent generations may require different heads.

    When the problem began immediately after installing a replacement head:

    1. Stop using the new head.
    2. Check the packaging for the listed compatible models.
    3. Compare it with the original brush head.
    4. Try the original head if it remains safe and usable.
    5. Record whether the handle works without the new head.
    6. Contact the seller and Rotadent.

    Do not alter the head or drive connection to make an incompatible product fit.

    Rotadent Replacement Brush Heads

    The current Oral ProCare website identifies three primary Rotadent ProCare brush-head styles:

    • Hollow-Tip: Intended for general surface cleaning and polishing
    • Short-Tip: Intended for more focused cleaning around and between teeth
    • Long-Tip: Intended for larger spaces and areas around certain orthodontic or prosthetic dental work

    Ask a dentist or dental hygienist which head is appropriate for your oral-health needs, restorations, braces, implants or periodontal-care plan.

    How Often Should a Rotadent Head Be Replaced?

    Follow the Rotadent directions and replace a head when the filaments show wear, damage or loss of performance. Replacement timing can depend on frequency of use, brushing pressure and the head style.

    Do not use a head with bent, loose or damaged filaments.

    Confirm Compatibility Before Ordering

    Before purchasing replacement heads, record:

    • The name printed on the handle
    • The Rotadent generation or model
    • The shape of the original connection
    • The brush-head style recommended by the dental professional
    • The seller’s compatibility statement

    A head described only as “Rotadent compatible” may not fit every Rotadent generation.

    Support for Older Rotadent Models

    Rotadent has been sold in several generations, including older Rota-dent, Classic, Plus, Contour and current ProCare products.

    For an older model:

    • Photograph the handle and charger
    • Record all names and numbers printed on the product
    • Identify the original brush-head connection
    • Do not order a current ProCare head without checking compatibility
    • Ask Rotadent whether parts or service remain available
    • Be cautious with used or old-stock products from marketplace sellers

    Used Rotadent Purchased Online

    A used, open-box or old-stock Rotadent may not qualify for the manufacturer’s limited warranty.

    Before buying, ask the seller for:

    • The exact model
    • Photographs of the handle and charger
    • Purchase history
    • Battery and charging condition
    • Included brush heads
    • Return policy

    For hygiene reasons, use a new compatible brush head rather than a previously used head.

    Rotadent Returns and Refunds

    The correct return route depends on where the product was purchased.

    Amazon or Firefly Supply Purchase

    Use the seller’s order and return system for:

    • An unwanted item
    • An incorrect product
    • A shipment problem
    • A return within the seller’s return period
    • A missing refund

    The retailer’s return deadline may be different from DenMat’s warranty period.

    Dental-Office Purchase

    Ask the dental office about its return policy and whether it can assist with the manufacturer warranty.

    Defective Product

    Contact Rotadent when the issue appears to involve a manufacturing defect. Do not assume that returning the product to the seller automatically registers or completes a manufacturer-warranty claim.

    Lost Rotadent Receipt

    Try to obtain a replacement purchase record from:

    • Amazon order history
    • Firefly Supply order history
    • The dental office
    • The payment-card statement
    • An emailed receipt
    • The authorized retailer’s customer account

    A bank statement may show that a transaction occurred but may not identify the exact Rotadent model. Ask support what documentation it will accept.

    Rotadent Directions and Safe Use

    Read the directions supplied with the exact Rotadent model before first use. Different generations may have different charging, head-installation and operating instructions.

    General precautions include:

    • Use only compatible Rotadent components
    • Do not use a damaged handle, charger or brush head
    • Do not force a brush head onto the drive shaft
    • Keep the charger and cord away from unsafe water exposure
    • Do not open or modify the handle or charger
    • Use brushing pressure and technique recommended by the instructions or dental professional
    • Keep individual brush heads separate between users

    Dental Pain, Bleeding or Sensitivity

    Customer service cannot diagnose gum disease, tooth pain, bleeding, sensitivity, infection or problems with crowns, implants, bridges or braces.

    Stop using the product and contact a dentist or other qualified dental professional when brushing causes persistent pain, significant bleeding, injury, swelling or another concerning symptom.

    Do not place medication or a dental product below the gumline unless a dental professional has specifically instructed you to do so.

    Information to Gather Before Contacting Rotadent

    • Rotadent model or generation
    • Purchase date
    • Seller or dental office
    • Receipt or order confirmation
    • Warranty-registration status
    • Brush-head type
    • Charger information
    • Description of the problem
    • Date the problem began
    • Steps already attempted
    • Previous case or RMA number
    • The exact resolution requested

    Provide personal, purchase and warranty information only through an official private support channel.

    How to Escalate a Rotadent Complaint

    1. Identify whether the issue belongs with the seller, dental office or DenMat.
    2. Call 1-800-228-5595 or email support@oralprocare.com.
    3. Provide the product model, purchase date and seller.
    4. Explain the problem in chronological order.
    5. State whether you are requesting troubleshooting, replacement, warranty review or a refund.
    6. Ask for a case or reference number.
    7. Submit the warranty form when the issue involves a possible covered defect.
    8. Request an RMA before mailing the toothbrush.
    9. Save emails, receipts, photographs and shipping records.
    10. Request supervisor or warranty review when the first response does not address the documented issue.

    Contact the payment provider promptly when a purchase remains unauthorized or an approved seller refund does not appear.

    About Rotadent, Oral ProCare and DenMat

    Rotadent is a professional rotary toothbrush brand manufactured by Den-Mat Holdings, LLC. Rotadent ProCare uses replaceable MicroFilament brush heads and a full rotary cleaning motion.

    Rotadent is marketed through DenMat’s Oral ProCare consumer platform. Oral ProCare also provides the current warranty registration, claim form, brush-head information and consumer-support contacts.

    DenMat lists:

    Den-Mat Holdings, LLC
    1017 W. Central Avenue
    Lompoc, CA 93436

    Its written warranty materials also identify:

    DenMat
    P.O. Box 1729
    Lompoc, CA 93438-1729

    Neither address should be used for an unapproved product return. Obtain an RMA and current return instructions first.

    Rotadent Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows a Rotadent rating of 3.0 out of 5 stars based on two published reviews.

    A 2018 submission asks whether the battery or entire handle must be replaced after two Rotadent toothbrushes stopped recharging.

    A 2023 review describes a consumer who preferred an older Rotadent model and reported that a replacement head appeared to reduce power or cause the newer Rotadent ProCare to stop during brushing.

    Two reviews are not enough to establish broad current customer-service or product-quality patterns. The visible feedback does identify charging, battery, replacement-head compatibility and model-comparison questions as useful topics for newer reviewers.

    If you have contacted Rotadent, consider leaving a review below. A useful review should explain:

    • The Rotadent model involved
    • Where and approximately when it was purchased
    • Whether the issue involved charging, a brush head, warranty, return or order
    • Which support route was used
    • Whether a case or RMA number was issued
    • How long the response took
    • Whether the problem was resolved

    Related Electric Toothbrush Customer Service Pages

    Frequently Asked Questions About Rotadent Customer Service

    What is the Rotadent customer-service phone number?

    Call Rotadent consumer support at 1-800-228-5595.

    What is the current Rotadent email address?

    Email general consumer questions to support@oralprocare.com. Warranty claims can also be sent to rotadentwarranty@denmat.com.

    Is 1-800-752-2564 still the Rotadent order number?

    That number is not currently published on Rotadent’s official consumer-support pages. Use 1-800-228-5595 or contact the seller that accepted the order.

    What are Rotadent customer-service hours?

    Rotadent does not currently publish standard telephone hours on its current consumer-support pages.

    Is Rotadent still in business?

    Yes. DenMat currently promotes the Rotadent ProCare toothbrush and replacement brush heads through its Oral ProCare consumer website.

    How long is the Rotadent warranty?

    A qualifying registered Rotadent ProCare toothbrush may receive two years of limited coverage. An unregistered qualifying device is generally limited to one year. Proof of purchase is required.

    Are Rotadent brush heads covered by the two-year warranty?

    No. Brush heads and accessories are excluded from the Rotadent equipment warranty. A defective consumable product may qualify for separate review when reported within 30 days after purchase.

    How do I make a Rotadent warranty claim?

    Call 1-800-228-5595, email rotadentwarranty@denmat.com or use the official online warranty form.

    Can I mail my Rotadent directly to DenMat?

    Do not mail it without an RMA. A Rotadent warranty return sent without an RMA is not eligible for processing under the published warranty.

    Can the battery in an older Rotadent be replaced?

    Rotadent does not currently publish a consumer battery-replacement procedure. Contact support with the model and purchase date to ask whether service or handle replacement is available.

    Why does my Rotadent stop with a new brush head?

    The head may be incompatible, improperly seated, damaged or placing excessive load on the handle. Stop using it, verify the model compatibility and contact the seller or Rotadent.

    Do current Rotadent heads fit every older model?

    No universal compatibility should be assumed. Current official heads are labeled for ProCare/Contour models, while older Rotadent generations may require different heads.

    Where can I buy Rotadent products?

    The current Oral ProCare site directs consumers to Firefly Supply and Amazon. Some dental offices and authorized retailers may also carry Rotadent products.

    Who makes Rotadent?

    Rotadent is manufactured by Den-Mat Holdings, LLC.

    Where is Rotadent located?

    DenMat lists 1017 W. Central Avenue, Lompoc, California 93436 as its physical address.

    Page Update Note

    This Rotadent customer-service page was reviewed and updated in July 2026 to verify the current consumer-support number, replace an outdated email address, remove an unverified order number and support hours, add Oral ProCare consumer resources, warranty registration and claim contacts, explain one-year and two-year coverage, add RMA and consumable-product guidance, cover charging failures, batteries, replacement-head compatibility and older models, accurately summarize the two visible CSN reviews and strengthen escalation and privacy guidance.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Rotadent, Oral ProCare, Den-Mat Holdings, Firefly Supply, Amazon, any dental office or any retailer.

    Our goal is to help consumers identify the correct support route, understand current warranty procedures and share customer-service outcomes that may help other product owners. Telephone numbers, email addresses, warranty terms, product availability, seller participation and brush-head compatibility can change. Verify important information through Rotadent, DenMat and the seller responsible for the transaction.

    Share Your Rotadent Customer Service Experience

    Have you contacted Rotadent about charging, a battery, replacement brush head, ProCare warranty, registration, RMA, order, return or older Rotadent model? Share your experience below and explain which support route you used and whether the problem was resolved.

    Privacy reminder: Do not post your address, telephone number, email address, receipt, payment information, order number, RMA number, return label, medical history, dental photographs or private customer-service correspondence in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Rotadent, Oral ProCare, Den-Mat Holdings, Firefly Supply, Amazon, any dental office or any retailer. This page is provided for informational purposes and to document consumer customer-service experiences.

    CustomerServiceNumbers.com cannot register Rotadent products, diagnose charging problems, approve warranties, issue RMAs, replace toothbrushes, supply brush heads, process seller returns or provide medical or dental advice. Those requests must be handled through Rotadent, DenMat, the original seller, a dentist or another appropriate official or qualified provider.

  • Caremark Customer Service Phone Number, Mail Order & Reviews

    Use this page to contact CVS Caremark customer service for prescription benefits, mail order pharmacy, cost and coverage questions, prior authorization, formulary issues, billing, order status, web account support, complaints, and customer reviews. CVS Caremark is the pharmacy benefit management and mail service pharmacy business within CVS Health, separate from regular CVS Pharmacy store support, CVS Specialty, Aetna, and MinuteClinic.

    Caremark Customer Service Phone Number and Contact Options

    Choose the Correct CVS Caremark Support Route

    CVS Caremark support depends on whether your issue involves prescription benefits, mail order, prior authorization, cost and coverage, pharmacy network access, billing, account login, CVS Specialty, CVS Pharmacy, or your health plan.

    • Member prescription benefits: Call the Customer Care number on your CVS Caremark ID card first.
    • No ID card available: Call 1-800-552-8159 / TTY 711.
    • Mail order prescriptions: Sign in to Caremark.com, check order status, or call the number on your member ID card.
    • Cost and coverage questions: Use Caremark.com tools or call member support, because coverage depends on your prescription benefit plan.
    • Prior authorization or formulary exception: Work with your prescriber and use Caremark’s prior authorization resources or the plan-specific route.
    • Specialty medication: Use CVS Specialty if your medication is handled through specialty pharmacy support.
    • Local CVS Pharmacy store issue: Contact CVS Pharmacy or the store, not CVS Caremark, unless the issue is your prescription benefit coverage.
    • Insurance or health-plan issue: Contact your health plan, employer benefits office, Medicare plan, Medicaid plan, or plan administrator.
    • Medical question: Contact your prescriber, pharmacist, or other qualified health care professional.

    Information To Have Ready Before Contacting Caremark

    Before calling, signing in, requesting prior authorization help, checking a mail order, or filing a complaint, gather the details that apply to your issue:

    • CVS Caremark member ID card and Customer Care phone number
    • Member ID, group number, plan sponsor, employer, or health plan name
    • Prescription number, medication name, dosage, quantity, and refill information only through official private support channels
    • Prescriber name, pharmacy name, and pharmacy phone number if relevant
    • Order number, mail order status, shipping details, tracking number, or delivery issue details
    • Prior authorization, formulary, step therapy, quantity limit, or coverage decision details
    • Billing statement, copay amount, payment record, or claim information
    • Caremark.com username or account email if the issue involves web access
    • Case number, denial letter, appeal notice, or written response if one has already been issued
    • A short description of the issue and the resolution you are requesting

    For public reviews, do not post member IDs, prescription numbers, medication names, diagnoses, insurance cards, medical records, doctor details, pharmacy records, payment information, appeal documents, addresses, phone numbers, emails, or screenshots of your account.

    Common Reasons Customers Contact CVS Caremark

    • Prescription benefit questions, plan coverage, copays, and formulary status
    • Mail order prescriptions, refills, order status, shipping, and delivery delays
    • Prior authorization, step therapy, quantity limits, and formulary exceptions
    • Network pharmacy questions, pharmacy rejection messages, and refill timing
    • Cost and coverage tools, prescription savings options, and generic alternatives
    • Billing, payments, claims, copay questions, and account balance issues
    • Caremark.com login, password reset, mobile app, and web account support
    • CVS Specialty medication routing and specialty pharmacy questions
    • Member ID card, eligibility, plan start date, or employer/health plan changes
    • Complaints about mail delivery, authorization delays, denial letters, service response, or plan routing

    Mail Order Pharmacy, Refills, and Delivery

    CVS Caremark mail order support can help with eligible long-term medications, 90-day supplies, refills, order status, shipping, and prescription delivery. Sign in to Caremark.com to manage eligible mail service prescriptions, check order status, and use plan-specific tools.

    If a medication is delayed, missing, damaged, temperature-sensitive, urgent, or needed immediately, contact CVS Caremark and your prescriber or pharmacist through official channels. Do not wait for a public review to resolve urgent medication issues.

    Coverage, Formulary, Copays, and Cost Questions

    Prescription coverage depends on your specific pharmacy benefit plan, employer, health plan, formulary, deductible, copay, coinsurance, pharmacy network, and medication rules. Use Caremark.com tools or the phone number on your ID card to check whether a medication is covered, how much it may cost, whether a generic or alternative is available, and where it can be filled.

    CustomerServiceNumbers.com does not provide medical, insurance, pharmacy, formulary, Medicare, Medicaid, legal, financial, or coverage advice.

    Prior Authorization, Step Therapy, and Exceptions

    Some medications may require prior authorization, step therapy, medical necessity review, quantity limit review, or a formulary exception before they are covered. Your prescriber may need to submit clinical information to CVS Caremark or your health plan. Caremark’s prior authorization resources are plan-dependent, so members should check their plan materials and call the number on their ID card.

    If a request is denied, review the denial letter and appeal instructions. Appeals, grievances, and coverage determinations may be handled by CVS Caremark, your health plan, Medicare plan, Medicaid plan, employer plan, or another plan administrator depending on your coverage.

    CVS Specialty Pharmacy Support

    Some medications are handled through CVS Specialty instead of regular CVS Caremark mail order or retail pharmacy support. Specialty medications may involve prior authorization, special handling, injection or infusion support, delivery scheduling, billing questions, copay assistance, and clinical support.

    For specialty medication questions involving side effects, urgent health symptoms, missed doses, injection training, storage, temperature exposure, pregnancy, allergies, or interactions, contact CVS Specialty, your prescriber, your pharmacist, or emergency services when appropriate.

    Caremark.com Account, App, Login, and Digital Support

    Caremark.com allows members to register, sign in, check order status, refill eligible prescriptions, review cost and coverage, find network pharmacies, and use plan-specific tools. If you cannot sign in, confirm the email address, username, member ID, plan sponsor, and password reset options before contacting support.

    Do not post account screenshots, member IDs, medication lists, claims, or prescription information in a public review.

    CVS Pharmacy, CVS.com, MinuteClinic, and Aetna Routing

    CVS Caremark is not always the correct route for every CVS-related issue. Use the right CVS Health business line for your concern.

    • CVS Caremark: Prescription benefits, mail order, formulary, prior authorization, and pharmacy benefit questions.
    • CVS Pharmacy: Local store pharmacy pickup, store service, retail prescriptions, vaccines, and store complaints.
    • CVS.com / Mobile App: Online shopping, app login, digital receipts, photo orders, and CVS.com account issues.
    • MinuteClinic: Clinic visits, appointments, provider concerns, records, and clinic billing.
    • Aetna: Health insurance coverage, medical claims, plan documents, provider networks, and member services.
    • CVS Specialty: Specialty medications, specialty refills, specialty billing, and specialty pharmacy delivery.

    Billing, Payments, Claims, and Plan Disputes

    Billing and payment questions may involve CVS Caremark, CVS Specialty, a retail pharmacy, your employer plan, health insurer, Medicare plan, Medicaid plan, HSA/FSA provider, bank, or card issuer. Use the phone number on your ID card and save statements, claim details, denial letters, payment records, and written responses.

    CustomerServiceNumbers.com does not provide legal, financial, medical, insurance, Medicare, Medicaid, billing-dispute, reimbursement, or appeal-rights advice.

    Language Assistance, Accessibility, and Civil Rights Concerns

    Caremark Mail provides reasonable modifications, auxiliary aids and services, and language assistance for eligible members. The official notice directs members who need these services to call the customer service number on the back of their card.

    Do not post health, disability, language-access, discrimination, or medical details in public comments. Use official private channels for sensitive complaints.

    Privacy, HIPAA, Account Security, and Safe Review Tips

    Caremark support records may include protected health information, prescriptions, payment details, plan details, addresses, phone numbers, and account information. Keep these details private and use only official CVS Caremark, CVS Health, health plan, pharmacy, prescriber, and regulator channels for sensitive issues.

    If you receive a suspicious call, text, email, refill notice, pharmacy message, payment request, or login link claiming to be from CVS Caremark, verify it through Caremark.com or the phone number on your ID card before sharing information.

    How to Escalate a CVS Caremark Complaint

    If your Caremark issue is not resolved after the first contact, keep your complaint organized and use the correct support route.

    1. Identify whether the issue involves prescription benefits, mail order, coverage, prior authorization, pharmacy network access, billing, CVS Specialty, CVS Pharmacy, or your health plan.
    2. Call the Customer Care number on your CVS Caremark ID card. If you do not have your ID card, call 1-800-552-8159 / TTY 711.
    3. For mail order issues, sign in to Caremark.com, check order status, and gather prescription, shipping, and case details.
    4. For prior authorization or formulary issues, ask your prescriber whether additional information has been sent and review the denial or approval notice.
    5. For specialty medications, contact CVS Specialty if the medication is handled through specialty pharmacy support.
    6. Save letters, prescription labels, order confirmations, case numbers, denial notices, appeal instructions, pharmacy receipts, and written support responses.
    7. Ask for a case number, supervisor review, written explanation, appeal route, delivery update, refill timeline, or next step.
    8. For urgent medication, medical, safety, privacy, discrimination, Medicare, Medicaid, legal, insurance, or billing issues, contact the appropriate official provider, plan, regulator, pharmacist, prescriber, or emergency service.

    Caremark Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently invites customers to share reviews about CVS Caremark customer service. Useful reviews may discuss prescription benefits, mail order, prior authorization, formulary issues, coverage questions, pharmacy network problems, billing, delivery, order status, web account support, CVS Specialty routing, response times, and complaint outcomes.

    Please keep your review focused on your customer-service experience. Do not include member IDs, prescription numbers, medication names, diagnoses, insurance cards, medical records, appeal documents, payment details, addresses, phone numbers, emails, or screenshots of your account in a public review.

    Frequently Asked Questions About CVS Caremark Customer Service

    What is the CVS Caremark customer service phone number?

    The best number is the Customer Care number on your CVS Caremark member ID card. If you do not have an ID card, CVS Caremark lists 1-800-552-8159 / TTY 711.

    Is CVS Caremark customer service available 24/7?

    Support hours and phone routes may vary by plan, member ID card, prescription benefit, Medicare or Medicaid plan, employer plan, and support category. Use the number on your ID card for the most accurate route.

    What is CVS Caremark?

    CVS Caremark manages prescription drug benefits for members. It helps with plan coverage, prescription costs, mail order, network pharmacies, prior authorization, formulary questions, order status, and related pharmacy benefit services.

    Is Caremark the same as CVS Pharmacy?

    No. CVS Caremark handles prescription benefits and mail order pharmacy services. CVS Pharmacy handles local pharmacy, store, vaccine, retail, and in-store prescription pickup issues.

    How do I contact Caremark about mail order prescriptions?

    Sign in to Caremark.com, check order status, or call the number on your member ID card. Have your prescription number, order details, and shipping information ready.

    How do I contact Caremark about prior authorization?

    Check your plan materials and work with your prescriber. Prior authorization and exception requirements depend on your member plan and formulary.

    How do I contact CVS Specialty?

    CVS Specialty can be reached at 1-800-237-2767. Use CVS Specialty for medications and support that are handled through specialty pharmacy services.

    Where is CVS Caremark corporate office?

    CVS Caremark is part of CVS Health. CVS Health corporate headquarters are listed at CVS Health, 1 CVS Drive, Woonsocket, RI 02895.

    How do I file a Caremark complaint?

    Start with the Customer Care number on your ID card. If the issue involves denial, appeal, grievance, Medicare, Medicaid, plan coverage, or prescription safety, follow the instructions in your plan documents and official Caremark communications.

    What should I do if my medication is urgent or delayed?

    Contact CVS Caremark, your prescriber, your pharmacist, your health plan, or CVS Specialty if applicable. For urgent medical concerns, contact a qualified health care professional or emergency services.

    Related Resources

    Customers comparing pharmacy benefit, prescription, and health-service support options may also find these CustomerServiceNumbers.com pages useful: CVS Customer Service, Express Scripts Customer Service, Labcorp Customer Service, Eli Lilly Customer Service, and PointClickCare Customer Service. For headquarters and executive-office information, see CVS Corporate Office Headquarters.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with CVS Caremark, CVS Health, CVS Pharmacy, CVS Specialty, Aetna, MinuteClinic, any health plan, employer plan, PBM, pharmacy, pharmacist, prescriber, insurer, Medicare plan, Medicaid plan, or government agency.

    Share Your Experience With CVS Caremark

    Have you contacted CVS Caremark about prescription benefits, mail order, refills, coverage, prior authorization, formulary decisions, billing, pharmacy network issues, delivery, order status, account login, CVS Specialty routing, or a complaint? Share your experience below to help other customers understand what to expect. Please do not include member IDs, prescription numbers, medication names, diagnoses, insurance details, pharmacy records, appeal documents, payment information, addresses, phone numbers, emails, or screenshots in your public review.

    Page Update Note

    This CVS Caremark customer service page was updated on July 1, 2026, to verify current member-support routing, ID-card phone guidance, fallback customer-service number, TTY information, CVS Health headquarters address, Caremark.com tools, prior authorization resources, CVS Specialty routing, privacy and civil-rights guidance, related COH link, and live CSN review status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with CVS Caremark, CVS Health, CVS Pharmacy, CVS Specialty, Aetna, MinuteClinic, any health plan, employer plan, Medicare plan, Medicaid plan, pharmacy, pharmacist, prescriber, PBM, insurer, bank, card issuer, medical provider, or government agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For medical advice, prescriptions, medication safety, prior authorization, formulary decisions, insurance coverage, appeals, grievances, Medicare, Medicaid, privacy rights, discrimination complaints, billing disputes, urgent medication issues, or emergencies, contact CVS Caremark, CVS Specialty, CVS Health, your health plan, your prescriber, your pharmacist, a regulator, emergency services, or another qualified official source through official channels.

  • Care.com Customer Service: Phone Number, Billing, Cancel & Safety Help

    Care.com customer service helps families, caregivers, and household employers with account access, billing, paid memberships, cancellation, refund questions, caregiver profiles, job posts, background checks, safety concerns, Care.com app problems, HomePay, Care for Business, suspicious messages, and complaints about the Care.com platform.

    The correct Care.com support route depends on whether the issue involves a family account, caregiver account, subscription charge, cancellation, refund request, background check, safety concern, account closure, job post, caregiver message, HomePay payroll account, or Care for Business benefit.

    Many customers search for Care.com customer service, Care.com phone number, Care.com billing, Care.com cancel subscription, Care.com refund, Care.com complaints, Care.com safety hotline, Care.com background check, or Care.com customer support. Use the guide below to choose the safest support route.

    Below are Care.com’s current customer-service options, billing and cancellation guidance, safety contact information, complaint steps, review information, and related consumer resources.

    Care.com customer-service information reviewed and updated on July 7, 2026.

    Care.com Customer Service Help by Issue

    • General Care.com customer service: Use the Care.com Help Center and logged-in support options for account, billing, subscription, and profile questions.
    • Care.com phone number: Care.com now primarily routes support through the Help Center, chat, email form, and call options shown in the member support flow. The older number previously listed on this page was 1-877-227-3115, but customers should confirm the current phone route through Care.com’s official Help Center.
    • Care.com Customer Care hours: Care.com currently lists Customer Care agent availability as Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
    • Care.com billing problem: Sign in, review the membership plan, billing date, payment method, and cancellation status before contacting support.
    • Cancel a Care.com paid membership: Cancel through the account, app, or subscription manager where the plan was purchased, then save confirmation.
    • Care.com refund request: Review Care.com’s refund policy before contacting support. Membership and plan charges are generally described as nonrefundable unless otherwise stated when upgrading.
    • Unexpected Care.com charge: Check for Premium, Complete, background check, HomePay, Care for Business, app-store, or duplicate household account activity.
    • Account access problem: Use the Help Center if you cannot sign in, reset a password, receive verification emails, or access a closed account.
    • Caregiver profile problem: Review profile status, background check status, messages, job applications, and account notifications.
    • Family account problem: Review the job post, subscription plan, caregiver messages, payment settings, and account status.
    • Care.com safety concern: Call the 24/7 Trust & Safety hotline at 737-703-3620 or report the concern through the Care.com website or app.
    • Caregiver screening or background check question: Review Care.com’s safety and background-check resources and verify all information directly before hiring.
    • Message or scam concern: Do not send money, gift cards, verification codes, or personal documents to someone you have not verified.
    • HomePay question: Use Care.com HomePay support for household payroll, nanny tax, tax forms, and employer-account issues.
    • Care for Business or backup care issue: Use the employer benefit or Care for Business support route connected to the account.
    • Unresolved complaint: Keep billing records, cancellation confirmations, screenshots, support messages, and case numbers before escalating.

    How To Contact Care.com Customer Service

    Important: Care.com’s support model changes by account type and issue. The most reliable route is usually the official Help Center after signing in, because Care.com may show different support options for families, caregivers, business users, HomePay users, and users with active subscriptions.

    The older Waltham, Massachusetts address previously listed on this page should not be treated as the current headquarters address. Care.com announced that its corporate headquarters was relocating to Dallas, Texas.

    Quick Guide: Care.com Billing, Cancellation, Refunds and Safety

    • Care.com customer service: Use the official Help Center and logged-in support options.
    • Care.com phone number: Use the Help Center’s current call or callback option. The older number listed on this page was 1-877-227-3115, but the current public support page emphasizes Help Center support.
    • Care.com billing support: Review membership plan, renewal date, app-store billing, and cancellation status before contacting support.
    • Care.com cancel subscription: Cancel from the Care.com account, Care app, Apple App Store, Google Play, or other billing route used to buy the subscription.
    • Care.com refund: Care.com describes many memberships and plans as nonrefundable unless otherwise stated when upgrading.
    • Care.com safety hotline: Call 737-703-3620 for safety concerns.
    • Care.com complaints: Keep screenshots, billing records, cancellation confirmation, job-post details, profile details, message history, and support responses.
    • Care.com headquarters: Care.com announced a move to One West Village, 2801 N. Central Expressway, Dallas, TX.

    Care.com Billing and Subscription Problems

    Care.com billing issues may involve Premium memberships, Complete memberships, recurring renewals, app-store billing, background checks, HomePay, duplicate accounts, employer-benefit accounts, or charges a customer did not expect.

    Before Contacting Billing Support

    • Sign in to the Care.com account
    • Check the membership plan name
    • Check the renewal date
    • Review the payment method
    • Check whether the plan was purchased through Apple, Google, or Care.com directly
    • Look for cancellation confirmation
    • Check whether another household member has a separate account
    • Download receipts or billing emails
    • Save screenshots of the billing page
    • Contact support before the next renewal whenever possible

    If the charge was made through Apple or Google, the app-store subscription manager may control cancellation and refund routing.

    How To Cancel a Care.com Membership

    Canceling a Care.com membership should be done through the same account or billing platform used to purchase the plan.

    Common Cancellation Routes

    • Care.com website account settings
    • Care app account settings
    • Apple App Store subscriptions
    • Google Play subscriptions
    • Employer benefit portal when the account is tied to Care for Business
    • HomePay support when the issue involves household payroll services

    After Canceling

    • Save the cancellation confirmation
    • Take a screenshot of the account status
    • Check the next renewal date
    • Confirm whether the plan remains active until the end of the paid period
    • Check the payment card after the next billing cycle
    • Contact support immediately if a renewal posts after cancellation

    Canceling a paid membership may not delete the entire Care.com account. If you want account closure or data-related help, use the account or privacy support route.

    Care.com Refund Questions

    Care.com’s refund policy should be reviewed before upgrading, renewing, or disputing a charge. Care.com generally describes many paid memberships and plans as nonrefundable unless otherwise stated when the customer upgrades.

    When Requesting a Refund

    Include:

    • Care.com account email
    • Membership plan name
    • Charge date
    • Charge amount
    • Last four digits of the payment card, if needed privately
    • Order or receipt number
    • Cancellation date
    • Cancellation confirmation
    • Reason for the refund request
    • Prior support case numbers

    Do not post complete card numbers, full billing addresses, account passwords, or private support messages in a public review.

    Unexpected Care.com Charge

    An unfamiliar Care.com charge may relate to:

    • A Premium or Complete membership
    • A recurring renewal
    • A caregiver membership
    • A family account membership
    • A background check or screening product
    • Care.com HomePay
    • Care for Business or backup-care benefit
    • Apple App Store billing
    • Google Play billing
    • A duplicate household account
    • A charge from a different Care.com email address

    Before Disputing the Charge

    • Search email for Care.com receipts
    • Check Apple and Google subscription history
    • Ask other household members about Care.com accounts
    • Review Care.com account status
    • Check whether the charge is pending or posted
    • Contact Care.com support with the billing details
    • Contact the payment provider if the charge is unauthorized and remains unresolved

    If you believe the charge is fraudulent or unauthorized, contact the card issuer or bank promptly.

    Care.com Safety Concerns

    Care.com operates a 24/7 Trust & Safety hotline for safety concerns at 737-703-3620. Safety issues can also be reported through the Care.com website or app.

    Examples of Safety Concerns

    • Threatening or unsafe messages
    • Harassment
    • Scam job posts
    • Requests for money outside the platform
    • Suspicious caregiver or family profile
    • Identity concerns
    • Inappropriate conduct
    • Child, elder, pet, or household safety concerns
    • False information in a profile or job post
    • Concern after an in-person meeting

    If there is immediate danger, call local emergency services first.

    Caregiver Account and Job-Search Problems

    Caregivers may contact Care.com about profile approval, account closure, messages, job applications, background checks, earnings claims, unavailable jobs, payment questions, reviews, or subscription issues.

    Before Contacting Support as a Caregiver

    • Confirm the account email
    • Review profile status
    • Check job-application history
    • Save screenshots of errors or job posts
    • Check background-check status
    • Review membership plan and billing date
    • Keep messages connected to the issue
    • Do not send sensitive personal documents outside official support channels

    Caregivers should be cautious about job posts that request upfront payments, gift cards, banking information, or identity documents before a legitimate hiring process.

    Family Account and Care-Seeker Problems

    Families may contact Care.com about job posts, caregiver search results, messages, paid membership access, background checks, caregiver profiles, account settings, suspicious caregivers, or hiring concerns.

    Before Contacting Support as a Family

    • Confirm the account email
    • Review the job post
    • Check membership status
    • Save message history
    • Review caregiver profile information
    • Check whether background-check or safety information was purchased
    • Keep billing receipts
    • Report suspicious activity through the Care.com website or app

    Care.com states that profile, job-post, application, and message information is created by users and that families should do their own diligence before hiring.

    Background Checks and Screening Questions

    Care.com safety and background-check questions may involve whether a background check was ordered, whether results are available, what a check includes, whether a caregiver is verified, or whether the information is current.

    Important Background Check Reminders

    • Read what the specific screening product includes
    • Understand that not every check covers every record or jurisdiction
    • Verify references directly
    • Interview candidates carefully
    • Check identity and qualifications independently
    • Use written agreements for household employment
    • Follow local employment and tax rules
    • Trust your judgment and stop communication if something feels unsafe

    CustomerServiceNumbers.com cannot verify any caregiver, family, profile, background check, job post, or safety claim.

    Care.com HomePay Questions

    Care.com HomePay is used for household payroll and tax support, including nanny tax questions, employee setup, tax forms, payroll records, and household-employer compliance.

    Contact HomePay About:

    • Household payroll setup
    • Nanny tax questions
    • Employee onboarding
    • Payroll schedules
    • Tax forms
    • State tax registration
    • Employer documents
    • Payroll billing
    • Account closure

    HomePay issues should be routed through HomePay support rather than ordinary family or caregiver account support.

    Care for Business and Backup Care Issues

    Some users access Care.com through an employer benefit, Care for Business, backup care, or a workplace care program. These accounts may have different eligibility rules, payment terms, employer-sponsored credits, and support contacts.

    Before Contacting Support

    • Confirm the employer or benefit sponsor
    • Check the benefit portal
    • Review backup-care eligibility
    • Save booking confirmations
    • Record the care date
    • Keep payment confirmations
    • Check whether the issue belongs to Care.com, the employer, or a provider

    Do not post employer benefit details, dependent information, medical details, or private HR documents in a public review.

    Care.com Account Closure or Access Problems

    Account problems may involve a locked account, closed account, missing verification email, password reset issue, changed email address, or inability to contact a caregiver or family.

    Information To Prepare

    • Account email address
    • Phone number connected to the account
    • Whether the account is family, caregiver, HomePay, or business-related
    • Date the issue started
    • Error message
    • Device and browser or app version
    • Recent account emails
    • Billing records if paid access is affected

    If you received a message that your email address or password changed and you did not make the change, secure your email account and contact Care.com through official support.

    Care.com Scam and Fraud Warnings

    Scammers may target families and caregivers through fake job posts, fake caregiver profiles, payment requests, overpayment scams, fake checks, identity-document requests, or off-platform messages.

    Warning Signs

    • A job poster wants to send a large check before work begins
    • A caregiver or family asks for gift cards
    • Someone asks for a bank login or one-time verification code
    • Someone sends a suspicious link outside Care.com
    • A person refuses to speak by phone or video before meeting
    • A profile contains inconsistent names, locations, or photos
    • A person asks for passport, Social Security, or driver’s license photos too early
    • A job offer sounds too good to be true
    • A person pressures you to leave the platform immediately

    Use Care.com’s safety tools, report suspicious profiles, and stop communication when a request feels unsafe.

    FTC Settlement and Care.com Cancellation Complaints

    In 2024, the Federal Trade Commission took action against Care.com over allegations involving job listings, earnings claims, and cancellation practices. In 2025, the FTC announced that it was sending refunds to affected consumers.

    This does not mean every current Care.com billing issue will qualify for a refund. It does show why customers should keep careful records of:

    • Subscription start dates
    • Renewal dates
    • Cancellation attempts
    • Cancellation confirmations
    • Support messages
    • Billing screenshots
    • App-store subscription records
    • Payment-card records

    If you believe a Care.com billing issue is unresolved after contacting support, consider contacting the payment provider or an appropriate consumer-protection agency.

    How To Escalate an Unresolved Care.com Complaint

    1. Identify the account type. Family, caregiver, HomePay, Care for Business, app-store, and safety concerns may use different support routes.
    2. Use the Care.com Help Center first. Sign in and use the support options shown for your account and issue.
    3. Document the problem. Save receipts, renewal dates, cancellation confirmations, screenshots, message history, job posts, support replies, and case numbers.
    4. State the resolution requested. Ask for cancellation confirmation, billing review, refund review, account reopening, profile review, safety review, or written explanation.
    5. Use the 24/7 Safety Hotline for safety concerns. Call 737-703-3620 when the issue involves safety.
    6. Check app-store billing if applicable. Apple or Google may control cancellation or refund routing for subscriptions purchased through the app.
    7. Escalate billing issues in writing. Written support records are useful if a renewal, cancellation, or refund dispute remains unresolved.
    8. Use an outside resource when needed. Depending on the issue, this may include the payment-card issuer, Apple, Google, FTC, state attorney general, consumer-protection office, or law enforcement for safety or fraud matters.

    Care.com Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com displayed a Care.com rating of 0 out of 5 stars based on 0 reviews.

    The previous version of this page described customer-service trends that were not based on reviews submitted directly to CustomerServiceNumbers.com. Those unsupported review claims have been removed.

    As customers submit reviews, this section may be updated with recurring topics involving:

    • Care.com customer service
    • Subscription billing
    • Cancellation experience
    • Refund requests
    • Family account access
    • Caregiver account access
    • Background checks and screening questions
    • Safety reporting
    • Caregiver messages and job posts
    • HomePay and Care for Business support
    • How effectively complaints were resolved

    Future sentiment summaries should be based on actual CustomerServiceNumbers.com reviews rather than general assumptions about Care.com or its users.

    What To Include in Your Care.com Review

    • Whether you used Care.com as a family, caregiver, employer, HomePay user, or business-benefit user
    • The approximate date of the issue
    • Whether the issue involved billing, cancellation, refund, safety, account access, background checks, messages, or job posts
    • Whether you contacted Care.com through the Help Center
    • Whether you received a case number or written response
    • How long it took to receive a response
    • Whether the issue was resolved

    Do not publish personal addresses, phone numbers, email addresses, child information, dependent information, caregiver identity documents, payment-card numbers, bank information, Social Security numbers, medical details, screenshots with private messages, or safety-sensitive personal details.

    Care.com Frequently Asked Questions

    How do I contact Care.com customer service?

    Use the official Care.com Help Center and signed-in support options. Care.com lists Customer Care agent availability Monday through Friday, 8:00 a.m. to 6:00 p.m. ET.

    What is the Care.com phone number?

    Care.com now primarily routes support through the Help Center and logged-in support flow. The older number previously listed on this page was 1-877-227-3115, but customers should confirm the current call or callback route through Care.com’s official Help Center.

    What is the Care.com safety hotline?

    Care.com’s Trust & Safety hotline is 737-703-3620 and is available 24 hours a day, 7 days a week for safety concerns.

    How do I cancel Care.com?

    Cancel through the account, Care app, Apple App Store, Google Play, or other billing route used to buy the paid membership. Save the cancellation confirmation and check the next renewal date.

    Does Care.com offer refunds?

    Care.com’s refund policy generally describes many memberships and plans as nonrefundable unless otherwise stated when upgrading. Review the current policy before requesting a refund.

    Why did Care.com charge me again after I canceled?

    Check whether the cancellation was completed before the renewal date, whether the plan was purchased through Apple or Google, and whether another household account exists. Contact Care.com support with the cancellation confirmation and billing record.

    How do I report a suspicious caregiver or family profile?

    Report the concern through the Care.com website or app. For safety concerns, call the 24/7 Trust & Safety hotline at 737-703-3620.

    Does Care.com employ caregivers?

    Care.com states that it does not employ caregivers and that profile, job-post, application, and message information is created by users. Families and caregivers should do their own diligence before hiring or accepting work.

    How do I contact Care.com HomePay?

    Use Care.com HomePay support for household payroll, nanny tax, tax forms, and household-employer account issues.

    Where is Care.com headquartered?

    Care.com announced a headquarters relocation to One West Village, 2801 N. Central Expressway, Dallas, Texas.

    What happened with the FTC and Care.com?

    The Federal Trade Commission announced refunds in 2025 after a settlement involving allegations about job listings, earnings claims, and cancellation practices. Customers with current billing concerns should still contact Care.com support and keep complete records.

    Does CustomerServiceNumbers.com provide Care.com support?

    No. CustomerServiceNumbers.com is an independent consumer information and review site. Care.com does not provide customer support through this page.

    Related Online Platform Customer Service Pages

    Official Care.com Resources

    Related Consumer Resources

    Page Update Note

    This Care.com customer service page was updated on July 7, 2026, to better explain Care.com customer service, phone number searches, billing support, subscription cancellation, refund policy, the 24/7 Safety Hotline, family and caregiver account support, HomePay, Care for Business, FTC refund information, headquarters updates, and CSN review status.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share real customer experiences since 2004. We independently organize company contacts, support routes, complaint information, review sections, and practical escalation steps.

    Our goal is not simply to repeat a phone number. We help consumers determine whether to contact Care.com Help Center support, Trust & Safety, HomePay, Care for Business, an app-store billing provider, a payment-card issuer, or another appropriate resource.

    Reviews may be moderated for spam, profanity, private account information, payment details, exact addresses, child or dependent information, safety-sensitive details, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Care.com Experience

    Have you contacted Care.com about billing, cancellation, a refund request, a paid membership, a caregiver account, a family account, a safety concern, a background check, HomePay, Care for Business, or an unresolved customer-service issue?

    Leave a rating and review below. Include the account type, issue type, support route used, whether Care.com provided a case number or written response, how long it took to receive help, and whether the issue was resolved.

    Your experience may help another customer decide whether to contact Care.com Customer Care, Trust & Safety, HomePay, Care for Business, Apple, Google, a payment provider, or another consumer resource.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Care.com, Inc., IAC, Care.com HomePay, Breedlove and Associates, LLC, Care for Business, any caregiver, family, employer, background-check provider, Apple, Google, FTC, or any safety agency. Care.com does not provide customer support through this website.

    This page provides general consumer information and does not provide legal, employment, tax, payroll, childcare, eldercare, pet-care, safety, background-check, financial, or regulatory advice. Care.com’s official policies, account records, subscription terms, safety resources, HomePay terms, Care for Business rules, app-store billing rules, and written decisions control each customer account, caregiver account, subscription, or complaint.

  • Labcorp Customer Service: Billing, Results & Reviews

    Labcorp customers may need help with an unexpected bill, insurance claim, missing test order, appointment, Patient Portal account, test results, or an at-home testing order. The correct place to start depends on the type of problem you are trying to resolve.

    Below are Labcorp’s primary support options, along with practical steps for reaching the correct department and documenting an unresolved complaint.

    Labcorp contact information reviewed and updated in June 2026.

    Labcorp Customer Service Help by Issue

    Use the following guide to determine which Labcorp department or resource is most appropriate for your situation.

    • Billing, payments or insurance: Contact Labcorp Patient Billing or sign in to the Patient Portal.
    • Bill does not match your insurance explanation of benefits: Compare both documents, verify that Labcorp has the correct insurance information and contact Patient Billing.
    • Self-pay price or good faith estimate: Contact Labcorp before testing to request an estimate of expected charges.
    • Make, change or cancel an appointment: Use Labcorp’s online location and appointment tools.
    • Missing test order: Contact the healthcare provider who ordered the testing and confirm that the order was sent to Labcorp.
    • Test results are not appearing: Check that the personal information in your Patient Portal account matches the information submitted by your healthcare provider.
    • Questions about the medical meaning of results: Contact the healthcare professional who ordered the test.
    • Labcorp OnDemand or at-home test order: Contact the separate OnDemand support department.
    • Complaint about a particular Labcorp location: Record the address, visit date and appointment time before submitting feedback.
    • General patient complaint or unresolved issue: Use Labcorp’s Patient Inquiry Form and keep a copy of your submission.

    How To Contact Labcorp

    Important: The number 1-800-833-3935 is used for Labcorp OnDemand and supported at-home testing products. It should not be treated as the general Labcorp Patient Portal support number.

    Common Reasons Customers Contact Labcorp

    Labcorp customer service inquiries commonly involve billing, insurance processing, appointments, test orders, results and account access. The correct resolution may involve Labcorp, the ordering healthcare provider or the customer’s insurance company.

    Unexpected Labcorp Bills

    A patient may receive a separate Labcorp bill because Labcorp performed laboratory testing ordered by a physician or another healthcare provider. The amount billed to the patient may depend on insurance coverage, deductibles, copayments, network status and the information submitted with the order.

    Before paying a bill you believe is incorrect, compare the Labcorp invoice with the explanation of benefits provided by your insurance company.

    Insurance Was Not Applied Correctly

    If insurance information is missing or outdated, update it through the Labcorp Patient Portal or contact Patient Billing. Have the Labcorp invoice number, insurance card and explanation of benefits available.

    If the insurance company has not processed the claim, contact the insurer to confirm the claim’s status before disputing the amount with Labcorp.

    Payment Is Not Showing on the Account

    Online and telephone payments may take time to appear on an account. Labcorp advises allowing approximately 24 to 48 hours for a recently submitted payment to update.

    If the balance remains unchanged after that period, contact Patient Billing with the payment date, amount and confirmation information.

    Labcorp Invoice Not Found

    When using online bill pay, confirm that you entered the complete eight-digit invoice number. The ZIP code and date of birth must also match the information associated with the invoice.

    Missing Test Order

    Labcorp generally receives test orders from healthcare providers. If a location cannot find your order, contact the provider who requested the testing and confirm:

    • The order was sent to Labcorp
    • Your name and date of birth are correct
    • The order has not expired
    • You were directed to the correct laboratory
    • You do not need to bring a printed test request

    Missing or Delayed Test Results

    Start by signing in to the Labcorp Patient Portal and confirming that your name, date of birth, address and other identifying information are accurate.

    Next, contact the ordering provider to make sure the information on the test order matches your Patient Portal profile. If the information is correct and the results are still unavailable, use Labcorp’s Patient Inquiry Form.

    Questions about what a test result means medically should be directed to the healthcare professional who ordered the test.

    Appointment or Location Problems

    Appointments can be scheduled, changed or canceled through Labcorp’s online appointment tools. Services, operating hours and walk-in availability may differ by location.

    For a complaint involving a specific patient service center, record:

    • The complete location address
    • The date and approximate time of the visit
    • Whether you had an appointment
    • The type of service requested
    • A factual description of what occurred
    • Whether you spoke with an employee or location manager

    How To Resolve a Labcorp Billing Problem

    1. Review the Labcorp invoice. Confirm the patient name, healthcare provider, date of service and invoice number.
    2. Compare it with your insurance explanation of benefits. Look for the amount billed, insurer payment, contractual adjustment and patient responsibility.
    3. Verify your insurance information. Make sure Labcorp has the correct primary and secondary insurance details.
    4. Check with your insurance company. Ask whether the claim was received, processed, denied or still pending.
    5. Contact Labcorp Patient Billing. Explain the specific difference between the Labcorp bill and the insurer’s explanation.
    6. Document the conversation. Record the date, representative’s name, reference number and promised next step.
    7. Follow up in writing when necessary. Use Labcorp’s official contact form or the instructions shown on the bill.

    Before Contacting Labcorp Billing

    Have the following information available:

    • Your eight-digit Labcorp invoice number
    • The date of laboratory service
    • The ordering healthcare provider’s name
    • Your insurance card
    • Your explanation of benefits
    • Details of any previous payment
    • Notes from earlier calls or messages

    How To Escalate an Unresolved Labcorp Complaint

    If the first customer service contact does not resolve the problem, ask the representative what department owns the issue and whether a supervisor or billing specialist can review it.

    For continued problems:

    1. Write down each contact date and the outcome.
    2. Request a reference or case number when available.
    3. Use Labcorp’s Patient Inquiry Form to create a written record.
    4. For an insurance dispute, contact the insurance company and request its appeal instructions.
    5. For a missing test order, return to the ordering healthcare provider.
    6. For a location-specific complaint, identify the exact patient service center.
    7. For a broader corporate concern, review the Labcorp Corporate Office Headquarters information.

    Do not include Social Security numbers, full insurance identification numbers, passwords, medical results or other private health information in a public review.

    Labcorp Customer Reviews and Complaint Sentiment

    CustomerServiceNumbers.com uses the review section below to collect firsthand Labcorp experiences. As reviews are submitted, recurring subjects may include billing, insurance processing, appointments, wait times, test orders, result access and the responsiveness of customer support.

    Review sentiment should be based on actual customer submissions rather than assumptions about Labcorp as a whole. Experiences may also vary significantly between individual locations and departments.

    What To Include in Your Labcorp Review

    A useful review should explain:

    • Whether the issue involved billing, insurance, an appointment, results or a location
    • The city and state of the Labcorp location, when relevant
    • Which department or contact method you used
    • How long it took to reach someone
    • Whether the representative explained the next step
    • Whether the problem was ultimately resolved
    • How long the resolution process took

    Labcorp Frequently Asked Questions

    What should I do if my Labcorp bill does not match my insurance statement?

    Compare the Labcorp invoice with your insurer’s explanation of benefits. Contact your insurance company to confirm how the claim was processed, then contact Labcorp Patient Billing at 1-800-845-6167 if the amounts still do not match.

    Can I update my insurance information online?

    Yes. Insurance information associated with a Labcorp bill can be reviewed or updated through the Labcorp Patient Portal. You may need the invoice number shown on your bill.

    Why does my Labcorp account still show a balance after payment?

    A payment may take approximately 24 to 48 hours to process and appear on the account. Contact Patient Billing if the balance has not updated after that period.

    What should I do if Labcorp cannot find my test order?

    Contact the healthcare provider who ordered the test. Confirm that the order was sent to Labcorp, that the identifying information is correct and whether you need to bring a printed copy.

    What should I do if my results are missing from the Patient Portal?

    Confirm that your Patient Portal profile matches the identifying information used by the ordering healthcare provider. If it matches and the results remain unavailable, submit a Patient Inquiry Form to Labcorp.

    Can Labcorp customer service explain my test results?

    Questions about the medical interpretation of laboratory results should be directed to the healthcare professional who ordered the testing.

    How do I complain about a Labcorp location?

    Use Labcorp’s patient contact or visit-feedback options. Include the location, visit date, appointment time and a factual description of the issue. You may also leave a review below to describe whether the problem was resolved.

    Is 1-800-833-3935 the Labcorp Patient Portal phone number?

    No. Labcorp currently uses 1-800-833-3935 for Labcorp OnDemand and supported at-home testing products.

    Where is Labcorp headquartered?

    Labcorp is headquartered at 531 South Spring Street, Burlington, North Carolina 27215. Corporate contact information is available on the Labcorp Corporate Office Headquarters page.

    Labcorp Competitors and Alternatives

    Labcorp competes with other national, regional and hospital-affiliated laboratory providers. Major alternatives may include Quest Diagnostics, BioReference Laboratories, Sonic Healthcare laboratories and local health-system laboratories.

    The laboratory available to a patient may depend on the ordering provider, geographic location, type of testing and insurance network. Before choosing an alternative laboratory, confirm that it can perform the required test and participates in your health plan.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find support information and share customer service experiences since 2004. We independently organize contact options, common customer problems, complaint information and practical resolution steps.

    Our goal is not simply to repeat a company phone number. We help consumers identify the correct department, prepare for the contact and understand possible next steps when an issue is not resolved.

    Reviews may be moderated for spam, profanity and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Labcorp Experience

    Have you contacted Labcorp about a bill, insurance claim, appointment, missing test order, Patient Portal account, test result or experience at a laboratory location?

    Leave a rating and review below. Explain which department or location you contacted, how long it took to receive assistance and whether the problem was resolved. Your experience may help another consumer determine the best next step.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Labcorp or Labcorp Holdings Inc. Labcorp does not provide customer support through this website. Contact Labcorp directly regarding laboratory services, billing, insurance, appointments, medical records or test results.