Went to Lab Corp at Centerton Sq in Mt Laurel this morning for blood work and was delighted to walk in and be the only one there! Two women talking at the desk. One advised me to come right around and and registered me. The other disappeared. I was sent to lab room 1. Lab rooms 2 and 3 filled in with patients and 4 was being processed. I sat for 17 minutes before the tech appeared again to take my blood. Why do they feel that you must wait and they need to fill all the rooms before they will help you? I could hear her off in another room fumbling in a closet. Won’t go there anymore ! Where is customer service! Going at 8:00 am to get to work on time. Reply
Went to Lab Corp at Centerton Sq in Mt Laurel this morning for blood work and was delighted to walk in and be the only one there! Two women talking at the desk. One advised me to come right around and and registered me. The other disappeared. I was sent to lab room 1. Lab rooms 2 and 3 filled in with patients and 4 was being processed. I sat for 17 minutes before the tech appeared again to take my blood. Why do they feel that you must wait and they need to fill all the rooms before they will help you? I could hear her off in another room fumbling in a closet. Won’t go there anymore ! Where is customer service! Going at 8:00 am to get to work on time.
I have been seen for blood work and other testing multiple times over the last 15 years and usually had very pleasant experiences, but today was truly shocking! I had the worst experience ever. The lady was hiding out in a den on the side of my doctor’s office lobby, acting like I was bothering her. Although I remained polite the entire time, this person was rude throughout the 10 minutes I was there. She accused me (did not tell me but seriously accused me in a very disrespectful tone) of not being in the system but it turns out that she was incorrectly inputting my name. Then she told me I have no active insurance (I have automatic insurance for life as I am permanently disabled) and then stood there staring at the patient chair. She said “Are you gonna sit down?” in an oddly inappropriate voice. I said, “I’m sorry, I didn’t hear you tell me to sit.” She then became hostile in a very awkward, tell-tale of mental illness manner, and exclaimed in a sarcastic voice, “I DON’T HAVE TO TELL YOU TO SIT, I CAN’T DRAW YOUR BLOOD WHILE YOUR STANDING UP!” I will not be paying this company for any lab work should this obviously psychotic verbally abusive unprofessional be “working” there again!
This is a terrible company , make an appointment and you luck to get in with in 1 hr , people are nasty not nice very rude . Train you people better . And please 15 mins is long enough for an appointment .
please, please don’t close the rt 33 neptune office on Saturdays. Louri is the only one that get my blood in Labcorp and I follow her whereever she goes. I have to have blood taken every few weeks and I can’t take off work during the weekdays. PLLLLLLLLLLLease don’t close that office on Saturdays.
I have been trying to check on an appointment for 4/10/14 for 9:30am at the one here in Pomona cant get anyone to help me they hung up on me which was every rude they should make it easier to check appointment that was all ready made but no they have to give you a big run around I felt like putting my fist though the phone patient’s name is Jode Wyatt her appointment is suppose to be for 4/10/14 at 9:30am all I wanted to do was check on this but don’t need the stress from this place
5/11/16 I just went to the LabCorp office on Pennlynn Pike in Bluebell, PA over my lunch break to have a simple blood test. There were two patient’s ahead of me in the waiting room, so I signed in and sat patiently. One finally was taken care of and left. The other patient (#2) waited while holding an infant for at least a half hour or longer. There were no changing facilities in the bathroom to use for the child’s diaper change which was disconcerting to the young dad. Meanwhile, another patient (#4) came signed in and sat down. #2 patient had still not been taken care of. After about 20 minutes of not being noticed or spoken to, #4 patient walked out. I (#3) waited another 10-15 minutes and got up to leave. Mind you, patient #2 with the infant was still waiting his turn. As I got up the attendant finally looked up and I told her I had to leave as I was on my lunch break. Her only response was, “I’m the only person here and I have to do everything.” No apologies, no smiles…..it was an awful experience and I will not be returning even though it is convenient. At the most there was only one patient cared for in one hour…..you’ll never make any money that way. Maybe you should consider how you staff your facilities if you want to serve people.
I visited a LabCorp in Chicago which was fine, but when I needed follow-up tests, and had them done in Alexandria VA the results got lost. I’ve been waiting six days and can’t locate a phone number or find any way to make real contact with them. I’ve spent the last hour looking for a customer service number – no luck – and the number for the lab where I had the tests done I’ve tried five times, been on hold for 2 – 5 minutes, and then been disconnected.
LabCorp is void of professionalism, customer service, returning phone calls or providing results in a timely manner. The company has had my son’s urine test for a retest for more than a month and still no result. I’ve been hung up on as has my son’s attorney. So many have lost their employment, marriages and freedom due to this company’s lack of following procedure and sloppy work.