How to Contact Care.com Customer Service
Phone Number: Online Only
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15 Responses
You could try their corporate phone number: 1-781-642-5900. Otherwise, use their online help section.
I emailed to this company and called two times and left a message, but no response at all. They have been overcharging us for almost a year. We purchased 30 month access, but they continued to charge us since last november.
your website is frustrating ! I spend a minimum of 20 minutes applying for a job and then you will not allow it to be submitted. Not only will it not go thru but there is no way to save my application to send it at a later time. At the very least allow us to save out applications. Now I have to go thru the whole process again and again. It doesn’t just happen one time but numerous times. A company your size should have these things ironed out. Just look at your comments. They all pretty much say the same thing. $20 a month is a lot for practically no job offers and then not being able to apply to the few you do have posted. In all fairness, when it is working right I did receive
interviews and several job offerings. Please just correct the submission controls.
I am an experienced Nanny/Childcare Provider with great references. I have applied for ten jobs in the past 2-3 weeks and have not heard back from a single one. Something is wrong Has my profile been inactivated? Can you please check it out and get back to me? I also paid to upgrade but cannot see that any of my applications is getting through to potential clients.
Not a good company. I’ve tried numerous times to close my account. They’ve charged over $90 and I have not used their services! Someone please help me get through to a Live Agent! I’ve tried thre consecutive days by calling 877-227-3115 but it’s automated and no live person is available. I’ve emailed care.com support and you guessed it, No Response! I’m starting to think this sight is a SCAM!
Even with my daughter’s help I was unable to update the info on my profile. We couldn’t find it. I’m living in Washington state now, not Nevada. I need a job ASAP! I agree with the above statements. Crappy website. The phone number I tried was full of worthless automated voices. Was Care.com bought out by a multi-national company? That’s one explanation for the mess. Best of luck and good fortune to all, p.s. maybe the robots are taking over. ; )