Reach Cheesecake Factory Customer Service – Reviews

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Eric Strand

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Before dining at The Cheesecake Factory, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. The Cheesecake Factory is a popular casual dining restaurant known for its extensive menu and signature cheesecakes.

How to Contact The Cheesecake Factory

You can reach The Cheesecake Factory customer service using the following details:

  • Phone Number: Online Help Only
  • Gift Card Phone Number: 1-888-891-2429
  • Email Support: The Cheesecake Factory offers support through their online contact form available on their website.
  • Customer Service Hours: Monday – Friday, 8 AM – 5 PM PT
  • Corporate Address: The Cheesecake Factory, 26901 Malibu Hills Road, Calabasas Hills, CA 91301
  • Website: https://www.thecheesecakefactory.com/

The Cheesecake Factory Customer Support Reviews and Complaints

When considering dining at The Cheesecake Factory, it’s helpful to review their customer service feedback. The Cheesecake Factory competes with other casual dining chains like Olive Garden, TGI Fridays, and Applebee’s. Customer reviews often highlight the variety of menu options and the quality of the cheesecakes. However, some complaints focus on issues related to service speed, wait times, and food quality at specific locations.
Comparing The Cheesecake Factory with other casual dining restaurants can help you determine which restaurant offers the best food, pricing, and customer support for your dining experience. Evaluating customer reviews and complaints is an important step in making an informed decision about where to eat.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about dining at The Cheesecake Factory.

Note: This website listing is not associated with The Cheesecake Factory. The information and the reviews are a service provided by CustomerServiceNumbers.com.

The Cheesecake Factory does not provide support services directly through this website. For any questions or concerns about The Cheesecake Factory products or services, contact their customer service representative directly.

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Cheesecake Factory Customer Service

March 22, 2014

Took clients to the Short Hills NJ location for lunch @ 1:20 p.m. Waited to be seated but soon after, server arrived and took our order. 15 minutes later, 2 out of 3 meals arrived. The “runner” advised the remainder would come and it never did. A good 20 minutes after that, the server finally showed her face again and quickly noticed that I hadn’t received my salad or my pizza. I asked to speak to a manager who arrived and said that she saw a pizza in the window and wondered why it was not delivered. This upset me even more. The server then arrived with the salad and pizza that must have been sitting back there for quite a while. She should have been embarrassed to even bring the meal out for me to see. The manager, Jennifer Nikander, was not accountable for the matter and simply indicated that she could have a second order placed. I had to catch a train so I left NJ having not eating. Completely unacceptable service and action on the part of The Cheesecake Factory. Thanks a lot. I will be seriously considering visiting that location with clients in the future.

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