Need help with a GoPro camera, GoPro.com order, warranty claim, subscription, or Quik account? Start with the official GoPro Support Hub. GoPro currently handles most consumer-service requests online, with chat or callback options displayed when available for the selected location and issue.
GoPro Customer Service Information
- Technical and customer support: GoPro Support Hub
- Sales and pre-purchase help: 1-800-565-9966
- Online return request: GoPro return portal
- Corporate office: 1-650-332-7600
- Corporate address: GoPro, Inc., 3025 Clearview Way, San Mateo, CA 94402
- Official website: GoPro.com
Choose the correct GoPro contact route:
- Camera, app, warranty, cloud, or account problem: Use the GoPro Support Hub.
- GoPro.com return: Use the online return portal before shipping anything.
- Product-selection or purchasing question: Call the Shop with an Expert line.
- Subscription cancellation: Use GoPro account settings or the App Store that billed the subscription.
- Corporate or investor matter: Use the San Mateo headquarters information. The corporate number is not the primary product-support line.
How GoPro Support Works
The GoPro Support Hub asks customers to select their country and describe the product or service involved. It then displays the contact options currently available for that issue. Options and operating hours can vary by location, department, demand, and time of day.
Have the following information ready:
- GoPro camera model and serial number
- GoPro account email address
- Order number or proof of purchase
- Current camera firmware and app version
- A description of the problem and any error message
- Troubleshooting steps already attempted
- Existing support case or return number
GoPro Warranty Information
GoPro publishes a one-year warranty against manufacturing defects from the original purchase date. For a qualifying defect, GoPro may repair or replace the affected product or component under the applicable warranty terms.
Damage caused by use, accidents, user error, or normal wear is generally excluded. Coverage can also differ by product, purchase location, and applicable consumer law. Review the current GoPro warranty information and contact support before returning a camera.
Do not send a GoPro product without authorization. Begin with the Support Hub or return portal and follow the instructions issued for your case. Remove or back up personal footage before sending a camera or storage device.
GoPro.com Returns and Refunds
GoPro’s money-back guarantee applies to eligible products purchased directly from GoPro.com. A customer who is not satisfied may request a return within 30 days after receiving the order.
Products damaged for reasons outside warranty coverage may be ineligible, and original shipping charges are not refundable. Purchases from Best Buy, Amazon, another retailer, or an authorized dealer are generally subject to that seller’s return policy.
Review the current GoPro money-back guarantee before requesting a return.
Canceling a GoPro or Quik Subscription
A subscription purchased directly from GoPro can be canceled through the subscription section of the customer’s GoPro account. A subscription purchased through Apple, Google Play, or another App Store must be managed through that store.
GoPro advises canceling at least 24 hours before renewal to avoid the next charge. Cancellation normally takes effect at the end of the paid billing period, and the current period is generally nonrefundable unless GoPro’s terms or applicable law provide otherwise.
Cloud-content warning: GoPro states that content stored in its cloud may be deleted after a subscription expires or terminates. Download and back up important footage before the subscription ends.
See the current GoPro subscription terms for renewal, cancellation, billing, and refund details.
GoPro Corporate Headquarters
GoPro, Inc.
3025 Clearview Way
San Mateo, CA 94402
United States
Corporate telephone: 1-650-332-7600
The corporate office is not GoPro’s primary camera, order, warranty, or subscription-support channel. Use the Support Hub for customer-specific assistance.
Related Camera and Technology Support Pages
GoPro Customer Service Reviews
No customer reviews are currently published on this page. If you have contacted GoPro about a camera, return, warranty claim, subscription, Quik account, or GoPro.com order, you can share your firsthand experience below.
Posting a review here does not contact GoPro, cancel a subscription, request a refund, create a warranty claim, or open a support case. Use GoPro’s official support system when you need company assistance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer-contact information since 2004. We compare listings with current official sources and keep verified contact information separate from reader-submitted reviews. GoPro’s support routes, return terms, subscription instructions, corporate details, and visible CSN reviews were checked on August 14, 2026.
Share Your Experience
After contacting GoPro, consider leaving a rating and review. Include the product or service involved, the support method used, how long the response took, and whether the issue was resolved.
Protect your personal information: Do not publish your GoPro serial number, account email, password, order number, support case number, home address, telephone number, payment information, or private photos and videos in a public review.
Independent-site disclaimer: CustomerServiceNumbers.com is not affiliated with or operated by GoPro, Inc. Company names and trademarks belong to their respective owners.
Page Update Note: This page was reviewed on August 14, 2026. It provides GoPro support routes, sales and corporate telephone numbers, warranty and return guidance, subscription-cancellation information, and independent customer reviews.