If you need help with a Cheesecake Factory restaurant visit, incorrect order, refund request, pickup, DoorDash delivery, reservation, Rewards account, gift card, accessibility concern or food-allergy question, begin with the support route connected to the problem. Restaurant-specific complaints should normally start with the manager at the location, while unresolved concerns can be submitted to The Cheesecake Factory Guest Services team.
- Guest Services and Corporate Phone: 1-818-871-3000, extension 3281
- Online Contact Form: Submit a Guest Services Request
- Customer Service Hours: The Cheesecake Factory does not publish universal Guest Services hours on its current support pages.
- Restaurant Locator: Find a Cheesecake Factory Restaurant
- Gift Card Balance and Support: 1-888-891-2429, available 24/7
- Online Gift Card Purchase Support: 1-855-820-9994
- Corporate Address: The Cheesecake Factory Incorporated, 26901 Malibu Hills Road, Calabasas Hills, CA 91301
- Official Website: www.thecheesecakefactory.com
The Cheesecake Factory Customer Service Phone Number
The Cheesecake Factory identifies 1-818-871-3000, extension 3281, as a Guest Services contact route. The company also provides an official online contact form for restaurant feedback, Rewards questions and other concerns.
For a problem involving a specific restaurant, start with the manager at that location. The manager can inspect the order, receipt, food or other concern while information about the visit is still available.
Before contacting Guest Services, gather:
- Restaurant location
- Date and approximate time of the visit
- Order, check or receipt number
- Items ordered
- Amount charged and payment method
- Names or roles of managers already contacted
- Pickup or delivery confirmation, when applicable
- Rewards or gift card information, when applicable
- Photographs or screenshots that document the concern
- The resolution being requested
Choose the Correct Cheesecake Factory Support Route
- Food, service, cleanliness, wait-time or employee complaint: Speak with the restaurant manager first.
- Incorrect dine-in bill or refund request: Contact the restaurant that processed the payment.
- Incorrect pickup or curbside order: Contact the restaurant that prepared the order.
- DoorDash delivery problem: Use the order-support tools in DoorDash when DoorDash processed the transaction and delivery.
- Unresolved restaurant complaint: Submit The Cheesecake Factory contact form or call Guest Services.
- Rewards or reservation problem: Use the contact form and select the Cheesecake Rewards and reservation category.
- Gift card balance or redemption problem: Call 1-888-891-2429.
- Online gift card purchase problem: Call 1-855-820-9994.
- Website or app accessibility problem: Call 1-818-871-3000, extension 3281, or use the accessibility contact route.
Cheesecake Factory Restaurant Complaints
Complaints about food preparation, temperature, portion size, incorrect menu items, employee conduct, cleanliness, wait times or the condition of a restaurant should normally begin with the manager on duty.
Reporting the problem before leaving gives the manager an opportunity to inspect the food, review the order and attempt a correction. Explain what happened and state whether you are requesting a replacement, bill correction, refund review or follow-up.
If the concern is not resolved:
- Keep the receipt and any relevant packaging.
- Take photographs when they help document the issue.
- Write down the restaurant, date, time and manager contacted.
- Save any promised refund or follow-up information.
- Submit the official Guest Services contact form.
- Include the previous resolution attempt and requested outcome.
- Save the confirmation or case number.
Guest Services can review an unresolved complaint but does not guarantee a refund, replacement, gift card or other requested resolution.
Cheesecake Factory Charges and Refund Requests
For an incorrect bill, duplicate charge, disputed gratuity, missing refund or other payment problem, contact the restaurant that processed the transaction. Provide the visit date, receipt number, amount charged and a description of the discrepancy.
Check whether a card transaction is still pending or has fully posted. A temporary authorization may look different from the final transaction while it is pending.
The Cheesecake Factory’s public help pages do not state one universal refund policy covering every dine-in, pickup, delivery, gift card and third-party order. A resolution may depend on:
- How the order was placed
- Which company processed the payment
- The problem reported
- When the problem was reported
- Whether the restaurant could inspect or replace the item
- The applicable gift card, promotion or third-party terms
Ask whether an approved refund will return to the original payment method or be issued as another form of compensation. Keep written confirmation and the expected processing timeframe.
Cheesecake Factory Pickup and Curbside Order Help
Pickup orders can be placed through The Cheesecake Factory website, mobile app, by calling the restaurant or at the Bakery Counter. Participating restaurants may also offer curbside service.
For a missing, incorrect, cold, damaged or delayed pickup order, contact the restaurant that prepared it. Have the order number, restaurant, pickup time and photographs available.
Keep the receipt, order label and packaging until the problem has been reported. If the order was paid for through The Cheesecake Factory’s website or app, identify that when speaking with the restaurant.
Cheesecake Factory DoorDash Delivery Help
The Cheesecake Factory currently offers delivery through DoorDash at many participating locations. When DoorDash accepts the payment and manages the delivery, missing-item reports, delivery credits and refund requests may need to be submitted through DoorDash.
Review the order confirmation to determine which company processed the transaction. For a delivery problem:
- Open the order in DoorDash.
- Report each missing, incorrect or damaged item.
- Save photographs and the delivery confirmation.
- Contact the restaurant directly when the concern involves food preparation.
- Contact DoorDash when the concern involves the driver, delivery or DoorDash payment.
Gift cards cannot be used for orders placed through third-party delivery or pickup providers such as DoorDash.
Cheesecake Factory Reservations and Large Parties
Cheesecake Rewards members can make online reservations through The Cheesecake Factory website or app. The company currently advertises online reservations for parties of up to six and allows eligible reservations to be booked up to 30 days in advance.
Availability depends on the restaurant, date and time. For a larger party or a question that cannot be handled online, contact the restaurant directly.
Confirm the restaurant, date, time, party size and any accessibility request before arriving. A reservation request is not confirmed until the customer receives confirmation through the website, app or restaurant.
Cheesecake Rewards Customer Service
Cheesecake Rewards is free to join and is available at participating Cheesecake Factory restaurants in the United States, including Puerto Rico.
The program does not use a points balance. Benefits include:
- Access to online reservations
- A birthday-slice reward with a qualifying purchase
- Personalized rewards and offers
- Access to rewards through the mobile app or online account
- Eligible DoorDash offers after linking accounts
Members should provide their registered mobile number to the server or cashier when dining. Available rewards can be viewed through the account or mobile app.
For a missing reward, login problem, incorrect account information or reservation concern, use the contact form and select the Cheesecake Rewards and reservation category.
Review the current Cheesecake Rewards information before relying on a specific benefit or promotion, since terms and expiration dates may change.
The Cheesecake Factory App Problems
The Cheesecake Factory app can be used to explore the menu, locate restaurants, place pickup orders, view order history, make eligible reservations and manage Rewards.
For a failed order, duplicate payment, login problem or missing reward:
- Save screenshots before closing the app.
- Check the email confirmation and order history.
- Confirm that the correct Rewards account is signed in.
- Check whether a payment is pending or posted.
- Contact the restaurant immediately if food preparation may have started.
- Submit an unresolved account or app concern through Guest Services.
Cheesecake Factory Gift Card Customer Service
- Gift Card Balance and Support: 1-888-891-2429
- Gift Card Hotline Availability: 24 hours a day, seven days a week
- Online Gift Card Purchase Support: 1-855-820-9994
- Gift Card Page: Purchase, Manage or Check a Gift Card
U.S. Cheesecake Factory gift cards can be redeemed at participating U.S. and Puerto Rico restaurants for dine-in purchases and eligible pickup orders placed directly through The Cheesecake Factory.
Gift cards cannot be used:
- At Cheesecake Factory restaurants outside the United States and Puerto Rico
- At the company’s other restaurant brands
- For third-party pickup or delivery orders
- For retail grocery-store products
- For cheesecake orders placed through unrelated retailers
The company states that standard gift cards do not expire. Promotional, bonus and complimentary cards may have activation and expiration dates printed in their terms.
Treat the card and PIN like cash. The Cheesecake Factory warns that anyone with the card number and PIN may be able to redeem the balance.
Cheesecake Factory Food Allergy and Nutrition Questions
The Cheesecake Factory provides nutrition information and allergen-menu links through its online menu. Ingredients, preparation procedures, suppliers and menu availability can change.
Guests with food allergies or dietary restrictions should:
- Review the current menu and allergen information.
- Tell the server about the allergy before ordering.
- Ask to speak with a manager when necessary.
- Ask questions about ingredients, preparation and possible contact with other foods.
- Reconfirm the request when the food is delivered.
Online menu descriptions should not replace direct communication with the restaurant when a serious allergy is involved.
Cheesecake Factory Accessibility Support
The Cheesecake Factory states that its restaurants are accessible and welcomes trained service animals. Guests needing wheelchair accommodation or other assistance should tell the restaurant when checking in.
For difficulty accessing The Cheesecake Factory website or mobile app, call Guest Services at 1-818-871-3000, extension 3281, or review the company’s digital accessibility information.
Include the affected webpage or app feature, a description of the problem and the assistive technology being used.
The Cheesecake Factory Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on four Cheesecake Factory reviews. All four reviewers selected three stars.
The reviews were submitted between March 2014 and May 2016:
- A Philadelphia reviewer describes dissatisfaction with both the food and restaurant service.
- A Knoxville reviewer describes a takeout food-quality concern and disagreement over receiving a gift card instead of a cash refund.
- An Old Orchard reviewer reports inattentive service and unprofessional staff comments.
- A Short Hills reviewer reports that part of a lunch order was delayed or not delivered and criticizes the manager’s response.
No visible Cheesecake Factory or CustomerServiceNumbers.com responses appear with the reviews.
The reviews indicate that location-specific service, food preparation, delayed orders and refund handling were concerns for these four customers. However, the small number of reviews and their age are not enough to establish a current nationwide pattern involving The Cheesecake Factory.
Customers can use the review form below to submit a firsthand experience involving:
- Restaurant service
- Food quality or preparation
- Wait times
- Pickup or delivery orders
- Billing and refunds
- Cheesecake Rewards
- Gift cards
- Accessibility support
- Guest Services responses
A useful review should identify the location, approximate date, support route used, response received and whether the concern was resolved. Leave out payment details, gift card numbers, account credentials, medical records and unnecessary personal information about employees.
The Cheesecake Factory Corporate Office
- Corporate Address: The Cheesecake Factory Incorporated, 26901 Malibu Hills Road, Calabasas Hills, CA 91301
- Corporate Phone Number: 1-818-871-3000
The corporate number is not the best first route for a restaurant-specific complaint. Customers should normally contact the restaurant manager and Guest Services first.
For mailed correspondence, send copies rather than original receipts. Include the restaurant location, visit or order date, Guest Services case number, previous resolution attempts and requested outcome.
Related Restaurant Customer Service Guides
- Olive Garden Customer Service
- TGI Fridays Customer Service
- Applebee’s Customer Service
- Maggiano’s Little Italy Customer Service
Frequently Asked Questions
What is The Cheesecake Factory customer service number?
The Cheesecake Factory Guest Services and corporate number is 1-818-871-3000. The company directs guests needing Guest Services assistance to extension 3281.
Does The Cheesecake Factory have an online contact form?
Yes. The Cheesecake Factory provides a contact form for restaurant feedback, Rewards questions, reservation concerns and other inquiries.
How do I complain about a Cheesecake Factory restaurant?
Speak with the restaurant manager first. If the concern is not resolved, submit the Guest Services contact form with the location, visit date, receipt information and requested resolution.
How do I request a Cheesecake Factory refund?
Begin with the restaurant or third-party provider that processed the payment. Refund eligibility and processing depend on the transaction and circumstances. Guest Services can review unresolved concerns but does not guarantee approval.
Who should I contact about an incorrect pickup order?
Contact the restaurant that prepared the order. Keep the receipt, order confirmation, packaging and photographs until the concern is resolved.
Who handles a Cheesecake Factory DoorDash problem?
Use DoorDash support when DoorDash processed the payment and delivery. Contact the restaurant when the concern involves food preparation.
Does The Cheesecake Factory accept reservations?
Yes. Cheesecake Rewards members can make eligible online reservations through the website or app. Contact the local restaurant about larger parties or unavailable dates.
Does Cheesecake Rewards use points?
No. The Cheesecake Factory states that Cheesecake Rewards does not use points. Members receive access to reservations, a birthday-slice benefit and personalized rewards.
What is The Cheesecake Factory gift card phone number?
The Cheesecake Factory gift card balance and support number is 1-888-891-2429, available 24 hours a day.
Do Cheesecake Factory gift cards expire?
Standard gift cards do not expire. Promotional, bonus and complimentary cards may have separate activation and expiration dates.
Can Cheesecake Factory gift cards be used on DoorDash?
No. Cheesecake Factory gift cards cannot be used for pickup or delivery orders placed through third-party providers such as DoorDash.
Where is The Cheesecake Factory corporate office?
The Cheesecake Factory Incorporated is headquartered at 26901 Malibu Hills Road, Calabasas Hills, CA 91301.
Is CustomerServiceNumbers.com affiliated with The Cheesecake Factory?
No. CustomerServiceNumbers.com is an independent customer service information and review website and is not affiliated with The Cheesecake Factory Incorporated.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com provides contact information, complaint guidance and a rating and comment section where consumers can submit reviews based on their own experiences.
Note: This website listing is not associated with The Cheesecake Factory Incorporated. The Cheesecake Factory does not provide customer support through this website. Contact the restaurant, Guest Services, the applicable delivery provider or gift card support directly for assistance.
