How to Contact Cheesecake Factory Customer Service
Phone Number: 1-888-891-2429
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WORST experience ever. I am COMPLETELY unsatisfied and disappointed in the service, and the food. I don’t think ill ever be making my way here again. for other people the experience may have been better ut for me.. I am extremely disappointed in the Cheesecake factory in Philadelphia, PA.
Cheesecake Factory in Knoxville TN is a sad representation of a restaurant. I ordered the Carolina bbq sandwich, what I got was fat and gristle. I ordered it to go so didn’t discover how gross it was until I got home. I paid cash and wanted a cash refund the manager “Donnie” said he could only give me a gift card-NO THANK YOU! I have contacted the corporate office for a cash refund. Steer clear of this place and its rip off policy!
aI took my family for Sunday brunch at the old orchard location and the waiter was not very attentive, the service was very poor.when we were leaving I mentioned to the three people at the host stand and they made comments such as, ” you mean his not working like I told him”, “you want me to punch him”. They were very unprofessional.
Took clients to the Short Hills NJ location for lunch @ 1:20 p.m. Waited to be seated but soon after, server arrived and took our order. 15 minutes later, 2 out of 3 meals arrived. The “runner” advised the remainder would come and it never did. A good 20 minutes after that, the server finally showed her face again and quickly noticed that I hadn’t received my salad or my pizza. I asked to speak to a manager who arrived and said that she saw a pizza in the window and wondered why it was not delivered. This upset me even more. The server then arrived with the salad and pizza that must have been sitting back there for quite a while. She should have been embarrassed to even bring the meal out for me to see. The manager, Jennifer Nikander, was not accountable for the matter and simply indicated that she could have a second order placed. I had to catch a train so I left NJ having not eating. Completely unacceptable service and action on the part of The Cheesecake Factory. Thanks a lot. I will be seriously considering visiting that location with clients in the future.