Reach Cheesecake Factory Customer Service – Reviews

Eric Strand

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Before dining at The Cheesecake Factory, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. The Cheesecake Factory is a popular casual dining restaurant known for its extensive menu and signature cheesecakes.

How to Contact The Cheesecake Factory

You can reach The Cheesecake Factory customer service using the following details:

Phone Number: Online Help Only
Gift Card Phone Number: 1-888-891-2429
Email Support: The Cheesecake Factory offers support through their online contact form available on their website.

Customer Service Hours: Monday – Friday, 8 AM – 5 PM PT
Corporate Address: The Cheesecake Factory, 26901 Malibu Hills Road, Calabasas Hills, CA 91301
Website: https://www.thecheesecakefactory.com/

The Cheesecake Factory Customer Support Reviews and Complaints

When considering dining at The Cheesecake Factory, it’s helpful to review their customer service feedback. The Cheesecake Factory competes with other casual dining chains like Olive Garden, TGI Fridays, and Applebee’s. Customer reviews often highlight the variety of menu options and the quality of the cheesecakes. However, some complaints focus on issues related to service speed, wait times, and food quality at specific locations.
Comparing The Cheesecake Factory with other casual dining restaurants can help you determine which restaurant offers the best food, pricing, and customer support for your dining experience. Evaluating customer reviews and complaints is an important step in making an informed decision about where to eat.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about dining at The Cheesecake Factory.

Note: This website listing is not associated with The Cheesecake Factory. The information and the reviews are a service provided by CustomerServiceNumbers.com.

The Cheesecake Factory does not provide support services directly through this website. For any questions or concerns about The Cheesecake Factory products or services, contact their customer service representative directly.

3.0

3.0 out of 5 stars (based on 4 reviews)

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Philadelphia PA Disappointing Experience

May 21, 2016

Cheesecake Factory, Worst experience ever. I am Completely unsatisfied and disappointed in the service, and the food. I don’t think ill ever be making my way here again. for other people the experience may have been better but not for me.. I am extremely disappointed in the Cheesecake factory in Philadelphia, PA.

Shanirah

Cheesecake Factory Knoxville TN Experience

October 3, 2015

Cheesecake Factory in Knoxville TN is a sad representation of a restaurant. I ordered the Carolina bbq sandwich, what I got was fat and gristle. I ordered it to go so didn’t discover how gross it was until I got home. I paid cash and wanted a cash refund the manager “Donnie” said he could only give me a gift card-No Thank You! I have contacted the corporate office for a cash refund. Steer clear of this place and its terrible policy!

Mercedes

Cheesecake Factory Disappointing Experience

September 6, 2015

Cheesecake Factory, I took my family for Sunday brunch at the Old Orchard location and the waiter was not very attentive, the service was very poor.when we were leaving I mentioned to the three people at the host stand and they made comments such as, ” you mean he is not working like I told him”, “you want me to punch him”. They were very unprofessional.

mjg

Cheesecake Factory Customer Service

March 22, 2014

Took clients to the Short Hills NJ location for lunch @ 1:20 p.m. Waited to be seated but soon after, server arrived and took our order. 15 minutes later, 2 out of 3 meals arrived. The “runner” advised the remainder would come and it never did. A good 20 minutes after that, the server finally showed her face again and quickly noticed that I hadn’t received my salad or my pizza. I asked to speak to a manager who arrived and said that she saw a pizza in the window and wondered why it was not delivered. This upset me even more. The server then arrived with the salad and pizza that must have been sitting back there for quite a while. She should have been embarrassed to even bring the meal out for me to see. The manager, Jennifer Nikander, was not accountable for the matter and simply indicated that she could have a second order placed. I had to catch a train so I left NJ having not eating. Completely unacceptable service and action on the part of The Cheesecake Factory. Thanks a lot. I will be seriously considering visiting that location with clients in the future.

MrDnBmore

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