Coby customers may need help with a defective speaker, headphones that will not pair, a scale that displays an error, a missing appliance part, a charging problem, a warranty request, a retailer return, or an older Coby device that is no longer supported. The correct contact depends on the product category, model number, purchase date, seller, and company named on the packaging or warranty.
Coby remains an active consumer-products brand, but the former Coby Electronics Corporation is not the current operator. The COBY name is now owned and managed through Equity Brands, which provides current product-support routes for Coby and other brands.
How to Contact Coby Customer Service
- Coby kitchen-product support: kitchensupport@cobyusa.com
- Coby appliance support phone: 1-855-855-0294
- Equity Brands product-support email: service@equitybrands.com
- Online support request: Submit an Equity Brands support request
- Official Coby contact page: Coby contact information
- Official Coby website: www.cobyusa.com
- Equity Brands corporate phone: 646-856-8650
- Equity Brands corporate address: 1356 Broadway, New York, NY 10018
Phone-number clarification: Coby’s current contact page labels 1-855-855-0294 as appliance support. It should not be described as a guaranteed support number for every Coby speaker, headphone, television, tablet, camera, accessory, scale, or older electronic device.
Corporate-address clarification: The Equity Brands address is a corporate contact location. It is not a verified walk-in repair center, retail store, product-return warehouse, replacement-parts counter, or guaranteed destination for warranty shipments.
Is Coby Electronics Still in Business?
The original Coby Electronics Corporation is no longer the company operating the brand. However, Coby continues as an active consumer-products brand owned by Equity Brands.
Current Coby-branded categories include:
- Earbuds and headphones
- Bluetooth speakers
- Boomboxes and CD players
- Speaker systems and sound bars
- Clock radios and voice recorders
- Dash cameras and electronic accessories
- Kitchen and bathroom scales
- Personal-care and grooming products
- Travel and household accessories
Because Coby is used across different product categories, the company responsible for manufacturing, importing, selling, or warranting a particular item may vary. Check the product label, packaging, manual, receipt, warranty card, and retailer listing before requesting support.
Do Not Use the Old Coby Contact Information
Older websites and product manuals may display:
- Old telephone number: 1-800-727-3592
- Old address: 1991 Marcus Avenue, Suite 205, Lake Success, NY 11042
These details are not listed on the current official Coby or Equity Brands support pages and should not be presented as current customer-service or headquarters information.
Use the current product-support routes and verify which company is named on the product before mailing anything or disclosing account information.
Best Coby Support Route by Product
- Kitchen scale or kitchen product: Email kitchensupport@cobyusa.com.
- Appliance or personal-care product: Call 1-855-855-0294 or email service@equitybrands.com.
- Headphones, speaker, radio, or other electronic product: Submit an Equity Brands support request and include the complete model number and seller information.
- Retail order, shipping, or delivery problem: Contact the retailer or marketplace shown on the receipt.
- Store return or refund: Review the seller’s return policy and return deadline.
- Warranty question: Check the warranty statement for the exact product before contacting support.
- Protection plan: Contact the company named on the protection-plan contract.
- Missing manual: Search the model number on the official Coby website and contact product support if no manual is available.
- Safety concern or recalled product: Stop using the item when necessary and check the U.S. Consumer Product Safety Commission recall database.
- Older pre-2013 Coby product: Identify the retailer, model, recall status, and any current replacement-parts options. Do not assume the current brand owner is responsible for an old warranty.
Information to Gather Before Contacting Coby
Have the following information ready:
- Complete product model number
- Serial number, shared only through a private official support route
- Product category
- Retailer or marketplace
- Purchase date
- Order or receipt number
- Description of the problem
- Exact error message or indicator-light pattern
- Steps already taken
- Photographs or a short video when requested
- Warranty statement or product manual
- The resolution being requested
Do not send a complete payment-card number, password, Wi-Fi password, government identification document, or unrelated personal information.
Coby Warranty Help
Coby warranty coverage is not identical for every product. The warranty may depend on:
- The product category and model
- The company that manufactured or imported it
- The seller
- The purchase date
- Whether the product was new, used, refurbished, or open-box
- The country where it was purchased
- Whether the purchaser has a receipt
- The written warranty included with the product
Some current Coby kitchen and bathroom scale listings advertise lifetime warranties. That statement applies only where it appears in the product information or warranty documentation. It should not be interpreted as a lifetime warranty for every Coby product.
How to Submit a Coby Warranty Request
- Locate the model number and product label.
- Find the receipt or retailer order confirmation.
- Review the warranty card, manual, and product listing.
- Photograph the product and alleged defect.
- Contact the support route for that product category.
- Ask whether troubleshooting is required before a claim can be opened.
- Request a case or ticket number.
- Ask whether the product must be returned and who pays shipping.
- Do not ship the product until written return instructions are provided.
- Save tracking and delivery confirmation.
A support request does not guarantee repair, replacement, reimbursement, return shipping, or warranty approval. Eligibility depends on the applicable written terms and supporting documentation.
Older Coby Product Warranties
Consumers with older Coby products should not assume that the current Coby brand owner will honor warranties issued by the former Coby Electronics Corporation.
When an older device fails:
- Check whether the retailer sold a separate protection plan.
- Check whether the product is subject to a safety recall.
- Ask the current support team whether documentation or parts remain available.
- Compare repair costs with the cost of replacement.
- Do not use unsafe, swollen, overheating, sparking, or fire-damaged electronics.
Coby Returns, Exchanges and Refunds
The company responsible for a return is usually determined by where the product was purchased.
Product Purchased From a Retailer or Marketplace
Contact the retailer for:
- Order cancellation
- Delivery problems
- Wrong or missing products
- Shipping damage
- Returns within the retailer’s return period
- Marketplace refunds
- Seller disputes
Keep the packaging, receipt, accessories, manuals, cables, adapters, batteries, and promotional items until the return is completed.
Product Purchased Through a Third-Party Seller
A third-party marketplace seller may be responsible for the order even when the product carries the Coby name. Confirm whether the seller, marketplace, Equity Brands, a licensee, or a protection-plan provider is handling the claim.
Do not ship a Coby product to the Equity Brands corporate address unless support has provided written authorization and the correct return destination.
Refund Eligibility
A refund is not guaranteed merely because a product is defective or unwanted. Eligibility may depend on:
- The seller’s return period
- The product’s condition
- Whether the package was opened
- Missing accessories or packaging
- Proof of purchase
- Shipping damage documentation
- Warranty terms
- Marketplace rules
- Applicable consumer-protection law
Coby Headphones and Earbuds Troubleshooting
For Bluetooth headphones or earbuds that will not connect:
- Charge the headphones, earbuds, and charging case fully.
- Remove the Coby device from the phone’s saved Bluetooth list.
- Turn off Bluetooth on nearby devices that may reconnect automatically.
- Place both earbuds in the charging case when applicable.
- Follow the model-specific reset procedure.
- Restart the phone or tablet.
- Turn Bluetooth back on and pair the product again.
- Test the product with another compatible device.
Do not assume that reset instructions for one Coby model apply to another. Incorrect button combinations can change pairing modes or settings.
Only One Coby Earbud Works
- Clean the charging contacts carefully.
- Confirm that both earbuds are charging.
- Forget the Bluetooth connection.
- Reset and re-pair both earbuds as a set.
- Check the phone’s left-right audio balance.
- Test another audio source.
Coby Speaker Troubleshooting
If a Coby speaker will not turn on or charge:
- Try a compatible cable and power source.
- Inspect the charging port for visible damage or debris.
- Allow the battery to charge for the period stated in the manual.
- Check whether a charging indicator appears.
- Disconnect other paired devices.
- Perform only the model-specific reset procedure.
Stop charging or using the speaker if it becomes unusually hot, swells, smells burned, leaks, sparks, or shows battery damage.
Coby Scale Troubleshooting
For a Coby kitchen or bathroom scale that appears inaccurate:
- Place the scale on a hard, level surface.
- Replace the batteries with the type specified by the manufacturer.
- Confirm that shipping tabs or insulating strips were removed.
- Allow the display to return to zero before weighing.
- Check the selected unit of measurement.
- Do not exceed the stated weight capacity.
- Move the scale away from carpet or an uneven floor.
- Follow the model’s calibration or reset instructions.
Body-composition scales are consumer wellness devices and are not substitutes for professional medical diagnosis. Follow product warnings involving pacemakers or other implanted medical devices.
Coby Grooming and Personal-Care Product Help
For a trimmer, shaver, grooming tool, or other personal-care product:
- Confirm that the correct battery or charger is being used.
- Clean the product according to the manual.
- Do not immerse a product unless it is specifically rated for water exposure.
- Inspect blades and attachments for damage.
- Stop use if the product overheats, sparks, or damages skin.
- Ask support whether replacement blades or attachments are available for the model.
Coby Product Recall and Safety Information
Consumers can search for Coby recalls through the U.S. Consumer Product Safety Commission recall database.
A 2013 recall involved certain Coby 32-inch flat-screen televisions with model number TFTV3229 and specific serial-number patterns. The recalled televisions could overheat, smoke, or catch fire.
Consumers with a potentially affected television should:
- Turn off and unplug the television.
- Check the complete model and serial number.
- Review the current CPSC recall notice.
- Follow the remedy instructions for the retailer involved.
- Do not continue using a product contrary to a fire-safety warning.
The existence of one recall does not mean that every Coby television or electronic product is recalled. Verify the exact model and serial number.
How to Escalate a Coby Support Complaint
- Identify the product category, model number, seller, and purchase date.
- Determine whether the issue belongs to the retailer, Coby product support, Equity Brands, a licensee, or a protection-plan provider.
- Submit a written support request with photographs and proof of purchase.
- Ask for a ticket or reference number.
- Request the warranty provision or return policy being applied.
- Ask for the correct return address before shipping anything.
- Keep all emails, receipts, photographs, tracking records, and delivery confirmations.
- Follow up in the same support thread.
- Contact the retailer or marketplace when it processed the sale.
- Use the CPSC reporting system when the issue may involve a product-safety hazard.
- Consider a state consumer-protection agency or payment-dispute route when a documented billing or merchandise problem remains unresolved.
The Equity Brands corporate number may be appropriate for corporate inquiries, but it is not a guaranteed warranty-approval, repair, refund, or executive-resolution line.
Coby Customer Service Reviews and Complaints on CSN
CustomerServiceNumbers.com currently has zero published Coby reviews. The displayed 0 out of 5 rating reflects that no ratings have been submitted; it is not a zero-star customer verdict.
Because there are no live reviews, there is not enough CustomerServiceNumbers.com feedback to identify reliable patterns involving Coby product quality, warranty handling, returns, refunds, technical support, replacement parts, or customer-service responsiveness.
Related Electronics Customer Service Resources
Coby Customer Service Frequently Asked Questions
What is the current Coby customer-service number?
Coby’s official contact page lists 1-855-855-0294 for appliance support. It does not currently publish one universal telephone number for every Coby product category.
Is 1-800-727-3592 still the Coby support number?
The number does not appear on the current official Coby or Equity Brands support pages and should not be relied upon as current support information.
Who owns Coby?
Equity Brands identifies itself as the owner of the COBY name and includes Coby in its current brand portfolio.
Is the old Coby Electronics Corporation still operating?
No. The former company is no longer the current Coby operator. The brand continues under Equity Brands.
How do I contact Coby kitchen-product support?
Email kitchensupport@cobyusa.com.
How do I contact Coby appliance support?
Call 1-855-855-0294 or email service@equitybrands.com.
Does every Coby product have a lifetime warranty?
No. Some current Coby scale listings advertise lifetime warranties, but coverage varies by product. Check the warranty for the exact model.
Who handles a Coby return?
The retailer or marketplace usually handles returns made during its return period. A manufacturer or warranty provider may handle an eligible defect after the retailer’s return period ends.
Can I return a Coby product to the corporate address?
Do not send a product to the corporate address unless official support provides written authorization and confirms the correct return destination.
Where can I check for Coby recalls?
Search the U.S. Consumer Product Safety Commission recall database using the brand and complete model number.
What information should I include in a support request?
Include the model number, purchase date, retailer, receipt, description of the problem, troubleshooting performed, and photographs when relevant. Share the full serial number only through a private official support route.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by Coby, Equity Brands, the former Coby Electronics Corporation, a Coby licensee, retailer, marketplace, manufacturer, warranty administrator, or government regulator.
Our goal is to help consumers distinguish current support channels from obsolete information and identify whether a product problem belongs to the brand owner, manufacturer, licensee, retailer, marketplace, protection-plan company, or safety regulator.
Share Your Coby Customer Service Experience
Have you contacted Coby, Equity Brands, a retailer, or a marketplace about headphones, speakers, a scale, an appliance, a grooming product, a warranty claim, a return, missing parts, or a safety concern? Share the product model, which support route you used, whether you received a ticket number, and whether the issue was resolved.
Privacy and moderation warning: Do not include your home address, telephone number, private email address, complete order number, payment-card information, account password, return tracking number, full serial number, Wi-Fi credentials, Bluetooth pairing code, receipt containing personal information, or photographs showing private household details. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity, copyrighted material, and unsupported allegations.
Page Update Note
This Coby customer-service page was reviewed and updated on July 24, 2026. The update confirms that Coby remains an active brand owned by Equity Brands; removes the unverified old support number and former Lake Success address; adds current kitchen, appliance, email, and online support routes; distinguishes the current brand from the former Coby Electronics Corporation; adds product-specific warranty, return, troubleshooting, recall, safety, and escalation guidance; and removes unsupported customer-review claims.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Coby, Equity Brands, the former Coby Electronics Corporation, any Coby manufacturer or licensee, retailer, marketplace, seller, warranty administrator, protection-plan provider, payment processor, or the U.S. Consumer Product Safety Commission.
Coby and Equity Brands do not provide customer support through this website. Product availability, manufacturers, licensees, telephone numbers, email addresses, support hours, warranty terms, return policies, replacement-parts availability, corporate addresses, recall remedies, and escalation procedures can change. Verify important information through the current official support route, product documentation, seller, warranty provider, or regulator.
CustomerServiceNumbers.com cannot diagnose a product, approve warranty coverage, issue a refund, authorize a return, provide a replacement, send parts, repair a device, cancel a retailer order, decide a marketplace dispute, or determine whether a product is safe to continue using. Reviews are submitted by individual users and reflect their own experiences and opinions.