Constant Contact Customer Service, Billing and Reviews

Constant Contact provides email marketing, SMS marketing, automation, contact management, social media tools, landing pages, surveys and reporting. Customers may need assistance with billing, account access, campaigns, cancellations, refunds, integrations or email-delivery problems.

The main Constant Contact customer service phone number for Email and Digital Marketing customers in the United States and Canada is 1-866-289-2101. Billing questions and cancellation requests are handled at 1-855-229-5506.

How to Contact Constant Contact

• Product and technical support: Call 1-866-289-2101.
• Billing, cancellation or refund questions: Call 1-855-229-5506.
• Live chat and support hours: Visit Constant Contact Support.
• Self-service assistance: Search the Constant Contact Knowledge Base.
• Account access: Use the official Constant Contact login page.
• Service interruptions: Check the Constant Contact status page.
• Official website: ConstantContact.com

Constant Contact Billing Help

Constant Contact billing can be affected by the selected plan, contact tier, highest number of billable contacts, email sending usage, add-ons and payment schedule. Deleting contacts does not necessarily reduce the contact tier for the current billing period.

Review the Billing section inside the account and compare the plan, contact tier, add-ons and next invoice date. Call Billing Support at 1-855-229-5506 if an invoice contains duplicate or unexplained charges.

Constant Contact provides additional information in its official billing guide.

How to Cancel or Pause Constant Contact

Customers who want to cancel should call Billing Support at 1-855-229-5506. Customers outside the United States and Canada can call +1-781-472-8120.

1. Call before the next billing date.
2. Confirm the effective cancellation date.
3. Request a case or confirmation number.
4. Save the cancellation email and final invoice.
5. Export important contacts, reports and unsubscribed addresses before access ends.

Customers who expect to return may be able to pause the account for a reduced monthly fee. Pausing preserves some account information but restricts sending and may cancel add-ons or the account’s SMS number.

Login and Account-Security Help

Use the official Constant Contact login page to access an account or begin username and password recovery. Constant Contact uses multi-factor authentication and may request an additional verification method when an account is accessed from an unrecognized device.

• Create separate users instead of sharing one login.
• Set up more than one approved authentication factor when possible.
• Do not approve an unexpected login request.
• Never give an authentication code to an unsolicited caller.
• Change the password and contact support if unauthorized access is suspected.

Email Delivery and Unwanted Email

For campaign-delivery problems, record the campaign name, send date, affected domains, bounce messages and error text. Determine whether the problem affects one recipient, one email provider or the entire campaign.

Constant Contact requires customers to have permission to email their contacts. Purchased, rented, scraped or improperly shared mailing lists may violate its policies.

Unwanted messages sent through the Email and Digital Marketing platform can be forwarded to abuse@constantcontact.com. Messages involving Constant Contact Lead Gen & CRM can be forwarded to crm-abuse@constantcontact.com.

How to Escalate a Constant Contact Complaint

1. Begin with product support or official live chat.
2. Use Billing Support for charges, cancellations and refund questions.
3. Explain the problem, when it began and the requested resolution.
4. Ask for a case number and save supporting records.
5. Request supervisor or specialist review if the first representative cannot resolve the issue.
6. Written corporate correspondence can be sent to Constant Contact, Inc., 890 Winter Street, Suite 300, Waltham, MA 02451.

Constant Contact Customer Reviews and Complaints

CustomerServiceNumbers.com currently has no published Constant Contact reviews. With zero reviews, there is not yet a meaningful CSN customer rating or enough feedback to identify a reliable pattern of customer experiences.

Customers comparing digital marketing providers can also review Mailchimp customer service, GoDaddy customer service and Wix customer service.

Constant Contact Customer Service FAQs

What is the Constant Contact customer service number?

The U.S. and Canada support number is 1-866-289-2101.

What are Constant Contact’s support hours?

Phone support is listed Monday-Friday from 8:00 AM to 8:00 PM ET and Saturday from 10:00 AM to 6:00 PM ET.

What is the Constant Contact billing number?

Billing and cancellation support can be reached at 1-855-229-5506.

Does Constant Contact have a general support email?

Constant Contact directs general support questions to phone support, live chat and its Knowledge Base rather than publishing one universal support email.

Where is Constant Contact headquartered?

Constant Contact lists its headquarters at 890 Winter Street, Suite 300, Waltham, MA 02451.

Is CustomerServiceNumbers.com affiliated with Constant Contact?

No. CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Constant Contact, Inc.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share company experiences since 2004. CSN is independent and cannot access Constant Contact accounts, cancel subscriptions, process payments or issue refunds.

Company policies and support details can change. Verify important information through Constant Contact’s official website before making a payment, canceling an account or sharing sensitive information.

Share Your Constant Contact Experience

Have you contacted Constant Contact about billing, cancellation, account access, campaign delivery, contact lists, technical support or unwanted email? Share your experience below to help other customers.