GoDaddy customer service assists with domains, web hosting, WordPress, website building, professional email, Microsoft 365, SSL certificates, website security, online stores, payment processing, renewals, billing and account access. GoDaddy offers telephone, text and live-chat support, but the correct steps depend on whether the problem involves an account, domain, subscription, website, email service or payment product.
Account owners should sign in before contacting support when possible. Signing in can help GoDaddy identify the products involved, but customers who cannot access their account can use the secure recovery process described below.
How to Contact GoDaddy Customer Service
- U.S. customer-service number: 1-480-366-3550
- Telephone-support hours: 24 hours a day, seven days a week
- Text support: 1-480-908-8665
- Text-support hours: 24 hours a day, seven days a week
- Live chat: GoDaddy Contact Us
- Live-chat hours: 24 hours a day, seven days a week
- International support: GoDaddy global support directory
- Help Center: GoDaddy Help
- System status: GoDaddy Status
- Report phishing, malware or other abuse: GoDaddy Abuse Report
- Official website: GoDaddy.com
GoDaddy does not currently publish a general customer-service email address for ordinary account, billing or product support. Refund requests submitted by email are not processed. Use telephone, text or live chat for a refund or account-specific problem.
International numbers and hours vary by country and language. Check the live global directory rather than relying on an older number found in a directory or previous receipt.
GoDaddy Customer Support by Issue
| Issue | Recommended support route |
|---|---|
| Password, sign-in or verification problem | Use the account troubleshooting tools or GoDaddy’s secure account-recovery process |
| Unexpected renewal or billing charge | Review Renewals & Billing and Order History, then contact customer support |
| Refund request | Review eligibility, preserve backups, delete the eligible product and contact support by phone, text or chat |
| Domain is expiring or has expired | Open the domain portfolio immediately and contact support if renewal is unavailable |
| Transfer a domain away from GoDaddy | Unlock the domain, review transfer restrictions and obtain the authorization code |
| Website or hosting outage | Check GoDaddy Status, then troubleshoot the specific hosting product |
| Website has been hacked | Change credentials, preserve evidence, restore a safe backup and open a Website Security request when applicable |
| Microsoft 365 or professional email problem | Contact GoDaddy because it manages GoDaddy-sold email subscriptions |
| GoDaddy Payments payout, transaction or dispute | Use the GoDaddy Payments dashboard and product-support resources |
| Phishing, malware or prohibited content on another site | Use the separate GoDaddy abuse-reporting form |
| Unresolved generic-domain registrar complaint | Complete GoDaddy’s complaint process before considering an ICANN complaint |
Information to Gather Before Contacting GoDaddy
- GoDaddy customer ID
- Email address associated with the account
- Domain name or affected product
- Order or receipt date
- Transaction amount
- Renewal or expiration date
- Exact error message
- Device, operating system and browser
- Hosting type, such as Managed WordPress, cPanel, Plesk or VPS
- Website URL or email address affected
- Previous customer-service case details
- Steps already attempted
- The requested resolution
Do not publish or send your account password, email password, database password, domain authorization code, complete payment-card number or one-time verification code through a public review or unsolicited message.
GoDaddy Account Verification
GoDaddy may need to verify that the person contacting support is authorized to access the account. Have the customer ID available and remain signed in when possible.
GoDaddy may send a one-time verification code to an approved telephone number or email address associated with the account. Only provide a requested code after you have independently contacted GoDaddy through its official website, telephone number, text number or chat.
Do not give a verification code to:
- An unsolicited caller
- A person responding through social media
- A buyer claiming to need the code to purchase a domain
- A message threatening immediate domain suspension
- Someone claiming that money must be moved to protect the account
A verification code may permit access to valuable domains, websites, email and payment information. Treat it like a password.
GoDaddy Password and Sign-In Help
Begin with GoDaddy’s normal sign-in troubleshooting when you still have access to the account email or verification method.
- Confirm the username or customer ID.
- Use the official password-reset option.
- Check spam and junk folders for the reset message.
- Confirm that the browser is not filling in an old password.
- Try a private browsing window or another supported browser.
- Use a backup verification method when one is available.
- Contact GoDaddy support if the reset or verification message does not arrive.
Do not repeatedly create new GoDaddy accounts when the domain, hosting or email remains inside the original account. A second account will not automatically gain control of the products in the first one.
How to Recover a GoDaddy Account or Domain
Use GoDaddy’s secure account and domain recovery process when you cannot access the email address, domain or verification method required to sign in.
The recovery process may require:
- A color copy of government-issued photo identification
- The complete legal name associated with the account
- Information identifying the affected domain or account
- Business documents when a company is named on the account
- A reachable email address for the recovery response
Upload identification only through GoDaddy’s secure recovery process. Do not send identification to an address found in a public comment, unsolicited message or unconfirmed support response.
Account recovery is different from an ordinary password reset. Customer service may be unable to bypass the required ownership-verification process.
GoDaddy Automatic Renewals
Many GoDaddy products are configured to renew automatically. Review every domain, hosting plan, email subscription, website product, security service and add-on in Renewals & Billing.
How to Turn Off Auto-Renew
- Sign in to the GoDaddy account.
- Open Renewals & Billing.
- Select the affected product.
- Change the auto-renew setting.
- Review the date through which the product remains active.
- Save or screenshot the confirmation.
- Check for bundled products that may have separate renewal settings.
Use GoDaddy’s official auto-renew instructions for current steps.
Turning off auto-renew does not normally create an immediate refund. The product may remain active until the end of its paid term and then be deleted. Back up websites, databases, email and other important content before the service ends.
GoDaddy Refund Policy
Refund eligibility depends on the product, transaction type, purchase date, renewal method and country. Review the current GoDaddy Refund Policy before deleting a product.
Common Standard Refund Periods
- Annual plans: Generally within 30 days of the transaction
- Monthly plans and plans shorter than one year: Generally within 48 hours
- New domain registration: Generally within five days
- One-year domain auto-renewal: Generally within 45 days
- Multi-year domain auto-renewal: Generally within five days
- Manual domain renewal: Generally within five days
- Annual Microsoft 365 plan: Generally within seven days
- Annual Websites + Marketing plan: Generally within seven days
These are general periods, not guarantees. Domain-extension exceptions, AI-credit use, completed services, security remediation, managed services, premium support and other products may have different or nonrefundable terms.
How to Request a GoDaddy Refund
- Review the refund policy for the exact product.
- Download independent copies of websites, databases, email, contacts, files and settings.
- Confirm whether the product is part of a subscription containing multiple services.
- Delete the eligible product or domain as GoDaddy instructs.
- Contact GoDaddy by telephone, text or live chat.
- Request the refund before closing the complete account.
- Save the case number, refund amount and expected processing information.
GoDaddy states that refund requests sent by email are not processed. Purchases made through the Apple App Store, Google Play or another mobile marketplace may need to be refunded through that marketplace.
Deleting a product can remove website files, email, databases and other information. Do not delete a business-critical product until you understand the consequences and have completed necessary backups.
Unexpected or Unrecognized GoDaddy Charges
A legitimate GoDaddy charge may include “GODADDY” in the statement description. Card descriptors may begin with “DNH,” and some transactions processed internationally may show another payment processor.
How to Investigate a Charge
- Record the statement descriptor, amount and transaction date.
- Look for an order-number portion in the descriptor.
- Review Order History in every GoDaddy account you control.
- Check accounts associated with another email address.
- Ask authorized employees, household members or account delegates.
- Review upcoming and recently completed renewals.
- Contact GoDaddy through the official support page.
- Contact the card issuer promptly if the completed charge was genuinely unauthorized.
A pending authorization is different from a completed transaction. Ask the bank whether the amount is pending, settled, reversed or refunded.
Never publish a complete card number or bank statement. Provide sensitive payment information only through a secure process after independently contacting GoDaddy or the financial institution.
Duplicate GoDaddy Charges
Two entries do not always mean that the same product was charged twice. One entry may be a pending authorization, a separate product renewal, a transaction from another GoDaddy account or a charge processed through a different payment provider.
Compare:
- Transaction dates
- Amounts
- Statement descriptors
- Order numbers
- Products renewed
- Pending and completed statuses
Contact GoDaddy with both transaction details. Ask for written confirmation of whether both charges settled and whether a refund has been initiated.
GoDaddy Domain Expiration and Renewal
Act promptly when an important domain approaches expiration. Losing access to a domain can also interrupt the website, email and connected services.
When a Domain Has Expired
- Sign in to the GoDaddy domain portfolio.
- Check the domain’s current status.
- Review the renewal price and any recovery fee.
- Renew immediately when the option remains available.
- Contact GoDaddy if the domain cannot be renewed online.
- Confirm that the nameservers, DNS and connected services remain correct.
- Verify website and email operation after renewal.
For many standard domains, GoDaddy makes several renewal attempts and provides a limited post-expiration period. Additional fees may apply later in the expiration process, and the domain may eventually become unavailable for normal renewal.
Country-code domains and certain extensions can follow different schedules. Review GoDaddy’s current domain-expiration timeline and the rules for the exact extension.
Do not wait until the final recovery period to act on a business-critical domain.
Transferring a Domain Away From GoDaddy
Use GoDaddy’s official domain-transfer instructions.
A typical transfer requires the account owner to:
- Confirm that the administrative email and registrant details are current.
- Review any transfer lock or protection setting.
- Turn off domain privacy when required by the transfer process.
- Unlock the domain.
- Obtain the authorization or transfer code.
- Start the transfer with the receiving registrar.
- Review GoDaddy’s transfer confirmation.
- Approve the transfer early when the option is available.
A transfer commonly takes five to seven days unless it is approved earlier or delayed by a restriction.
A domain may be ineligible for transfer for 60 days after a new registration, a previous transfer or certain changes to the registrant. A domain included free with another product may be subject to a longer restriction. Confirm the exact status before canceling related hosting or email.
Copy DNS records before the transfer and coordinate nameserver changes carefully to reduce website and email interruptions.
GoDaddy Website or Hosting Outages
Check GoDaddy Status before changing DNS, reinstalling software or restoring a website. The status page reports current and recent incidents involving hosting, domains, account pages, email, SSL, payments and other services.
If no broad incident is listed:
- Record the exact error.
- Test the site from another device or network.
- Check the domain expiration and nameservers.
- Review recent DNS, plugin, theme or configuration changes.
- Confirm that the hosting subscription is active.
- Check storage, resource or bandwidth warnings.
- Contact GoDaddy with the hosting type and troubleshooting results.
A GoDaddy Guide may help with the hosting environment, but support for custom code, third-party themes, plugins and applications can depend on the product and support plan.
What to Do if a GoDaddy Website Was Hacked
Act quickly when a website redirects visitors, displays unfamiliar content, sends spam, contains malware or shows an unexpected administrator.
- Secure the GoDaddy account and associated email account.
- Change the GoDaddy, hosting, FTP, SFTP, database and website-administrator passwords.
- Enable two-step verification.
- Record suspicious changes and preserve relevant logs.
- Scan the website using an appropriate security tool.
- Restore a known clean backup when available.
- Update the content-management system, themes, plugins and extensions.
- Remove unknown users and access keys.
- Submit a Website Security support request when that product applies.
Review GoDaddy’s hacked-website guidance. Customers with an eligible Website Security plan can use the product dashboard to request malware or blocklist removal.
Do not publish passwords, server credentials, database exports, private logs or security-ticket information in a public review.
GoDaddy Email and Microsoft 365 Support
Contact GoDaddy first for Microsoft 365 or professional-email subscriptions purchased through GoDaddy. Microsoft may be unable to change billing or licensing controlled by the GoDaddy account.
Before contacting support, determine whether the issue involves:
- Signing in
- Password reset
- Mailbox licensing
- Sending or receiving email
- DNS or MX records
- Email migration
- Spam filtering
- Outlook configuration
- Renewal or cancellation
- Missing or deleted messages
Do not delete an email subscription until important messages, contacts and files have been exported or otherwise preserved.
GoDaddy Payments Support
GoDaddy Payments merchants can review transactions, payouts, refunds and disputes through their Payments dashboard and the official GoDaddy Payments Help Center.
Gather:
- Merchant account details
- Transaction ID
- Transaction date and amount
- Payout date
- Order or invoice record
- Dispute deadline
- Supporting fulfillment documents
Do not publish customer payment information, signatures, addresses or complete transaction records. Respond to chargeback or dispute deadlines through the authenticated GoDaddy Payments dashboard.
How to Report Phishing, Malware or Other Abuse
The abuse-reporting system is for prohibited activity associated with a domain or service, not for ordinary billing, refund or account-support complaints.
Use the GoDaddy Abuse Report for issues such as:
- Phishing websites
- Malware distribution
- Botnet activity
- Hacking-related content
- Certain forms of prohibited or harmful content
Provide the complete domain path, screenshots and enough information for the abuse team to locate the content. Do not interact with a suspected phishing login form or download suspected malware merely to gather evidence.
GoDaddy does not guarantee a particular result and may not provide updates about its investigation or action.
ICANN Complaints About a GoDaddy Domain
ICANN Contractual Compliance may accept certain complaints involving an accredited registrar and a generic top-level domain. Examples can include transfer, renewal, registration-data or DNS-abuse compliance issues.
Before submitting an ICANN complaint:
- Complete GoDaddy’s applicable support or complaint process.
- Keep case numbers and written responses.
- Identify the exact domain extension.
- Review the policy requirement involved.
- Submit supporting documents without exposing unrelated private information.
Use the official ICANN complaint page.
ICANN does not regulate country-code extensions such as .us or .eu and cannot return a lost domain to an owner. Contact the appropriate country-code registry or manager for those domains.
GoDaddy Accessibility Assistance
GoDaddy publishes an Accessibility Statement describing its digital-accessibility work.
If a disability-related barrier prevents you from purchasing, signing in, managing a product or contacting support:
- Use telephone support at 1-480-366-3550.
- Use text support at 1-480-908-8665.
- Explain the page or feature involved.
- Identify the browser, device and assistive technology being used.
- Describe the task you were trying to complete.
- Request an accessible alternative when one is needed.
Do not include medical records or unnecessary health information in an accessibility-support request.
Fake GoDaddy Support and Tech-Support Scams
Scammers may purchase search advertisements, create fake GoDaddy login pages or display pop-up warnings that tell users to call an unauthorized support number.
- Start at GoDaddy.com or the official GoDaddy Help Center.
- Do not call a number displayed in an unexpected security pop-up.
- Do not provide a one-time verification code to an unsolicited caller.
- Do not install remote-access software merely because a stranger claims the website is infected.
- Do not pay support fees through gift cards, cryptocurrency or a wire transfer.
- Do not move money to a different account to “protect” it.
- Verify an unexpected suspension or renewal message by signing in directly.
The Federal Trade Commission provides guidance about recognizing and reporting tech-support scams.
How to Escalate an Unresolved GoDaddy Complaint
- Contact the correct product team: Identify whether the issue involves domains, hosting, email, payments, security or account access.
- Prepare documentation: Gather dates, product names, receipts, errors and prior case details.
- State the requested resolution: Explain whether you need account restoration, a refund review, a billing correction, a domain transfer or technical assistance.
- Request a case number: Save the case number and the date of every contact.
- Ask for additional review: Request a supervisor or escalation when the initial response does not address the documented problem.
- Separate unrelated issues: Handle an abuse report, refund request and domain complaint through their respective processes.
- Watch deadlines: Do not allow a lengthy support conversation to cause a refund, transfer, dispute or domain-renewal deadline to expire.
- Use the appropriate outside process: Contact the payment provider, ICANN or another regulator only when the issue falls within that organization’s authority.
Corporate headquarters is not the normal first route for a password reset, domain renewal, hosting outage or refund. GoDaddy Guides and product-specific support systems have access to the customer account and technical records.
GoDaddy Corporate Information
GoDaddy Inc.’s current principal executive-office address is:
GoDaddy Inc.
100 S. Mill Avenue, Suite 1600
Tempe, AZ 85281
Corporate telephone: 1-480-505-8800
The corporate number is not the primary customer-support number. Do not mail passwords, identification, payment information, domain-transfer codes or irreplaceable documents to the corporate office.
Frequently Asked Questions
What is GoDaddy’s customer-service phone number?
GoDaddy’s current U.S. Help Center lists 1-480-366-3550 for customer support.
Is GoDaddy customer service available 24 hours?
Yes. GoDaddy currently lists telephone, text and live-chat support as available 24 hours a day, seven days a week.
Can I text GoDaddy customer service?
Yes. GoDaddy currently lists 1-480-908-8665 for U.S. text support.
Does GoDaddy have a customer-service email address?
GoDaddy does not publish a general email address for ordinary account and product support on its main contact page. Use phone, text or live chat. Refund requests sent by email are not processed.
What happened to GoDaddy’s 1-480-505-8877 number?
That number has appeared on older GoDaddy corporate information, but the current customer-facing U.S. Help Center lists 1-480-366-3550 as its support number.
How do I recover a GoDaddy account if I lost access to my email?
Use GoDaddy’s secure account-recovery process. Be prepared to verify ownership and upload identification through the official recovery form.
How do I stop GoDaddy from renewing a product?
Open Renewals & Billing, select the product and turn off auto-renew. Save the confirmation and back up any content before the subscription ends.
How do I request a GoDaddy refund?
Review the current refund policy, preserve necessary data, delete the eligible product as instructed and contact GoDaddy by phone, text or chat. Do not close the complete account before requesting the refund.
How long do I have to request a GoDaddy refund?
The period depends on the product. Standard annual plans generally have 30 days, while shorter plans generally have 48 hours. Domains, Microsoft 365, Websites + Marketing and completed services have separate rules.
Why is there a DNH charge on my card?
GoDaddy says many card-statement descriptors begin with DNH. Compare the amount, date and any displayed order-number portion with Order History in every GoDaddy account you control.
How do I renew an expired GoDaddy domain?
Open the domain portfolio and renew immediately if the option remains available. Contact GoDaddy when the domain cannot be renewed online or an unexpected recovery fee appears.
How do I transfer a domain away from GoDaddy?
Review transfer eligibility, unlock the domain, obtain the authorization code and begin the transfer with the receiving registrar. Transfer restrictions may apply.
How do I know whether GoDaddy is down?
Check the official GoDaddy Status page for current incidents involving hosting, domains, email, payments, account access and other systems.
What should I do if my GoDaddy website was hacked?
Secure the account, change all relevant passwords, preserve evidence, restore a clean backup and request Website Security assistance when that service applies.
Does GoDaddy support third-party WordPress plugins and custom code?
Support scope depends on the hosting and support plan. GoDaddy may help with its platform while custom code, third-party plugins or outside applications may require the developer or product publisher.
How do I report a phishing website hosted by GoDaddy?
Use GoDaddy’s official abuse-reporting form and provide the complete web address and supporting details.
Can ICANN give me back a lost domain?
No. ICANN states that it does not have the technical ability or contractual authority to return a lost domain. It can review certain registrar-compliance complaints involving generic domains.
Can CustomerServiceNumbers.com access my GoDaddy account?
No. CustomerServiceNumbers.com cannot access accounts, recover domains, change DNS, reset passwords, cancel products, transfer domains, remove malware, approve refunds or correct charges.
Related Online Services Customer Service Page
GoDaddy Customer Reviews
Share a firsthand experience involving GoDaddy account access, domains, hosting, website building, email, billing, renewals, refunds, transfers, security or customer support. Identify the general product and support route used and explain whether the issue was resolved.
Do not publish passwords, customer IDs, domain authorization codes, verification codes, payment information, account-recovery documents, private website credentials or other sensitive data.
Page Update Note
This page was updated on August 3, 2026. The update added GoDaddy’s current U.S. phone and text-support numbers, replaced the former headquarters address, added secure account-recovery guidance, updated refund and renewal information, and expanded help for domain transfers, expired domains, unidentified charges, hosting outages, hacked websites, abuse reports and complaint escalation.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent customer-service directory and review website. It is not affiliated with, owned by, endorsed by or authorized by GoDaddy Inc., GoDaddy Operating Company, LLC or any GoDaddy subsidiary. CustomerServiceNumbers.com cannot access accounts, recover passwords, verify identities, manage domains, change DNS, restore websites, issue refunds, reverse charges, process transfers or investigate abuse reports.
Share Your GoDaddy Customer Service Experience
Privacy warning: Do not publish your GoDaddy customer ID, password, verification code, domain authorization code, account email, telephone number, address, payment information, order number, hosting credentials, database login, recovery documents, identification or private correspondence.
Describe the general problem, the GoDaddy product involved, the support channel used and whether the issue was resolved. Keep all account, domain, website, payment and identity information private.
