MailChimp Customer Service

14 Responses

1. My account was suspended on 7/27/16 for an email I sent to my wife. I asked, by email what was wrong? Here it is 8/22/16 and no reply from MailChimp. The email sent to my wife is a templet used on previous campaigns without any negative comments from MailChimp. I’m going to be 100% Get Response. They have a live person to talk to and there have been times that they even log onto my account and saw and told me exactly my problem. What a refreshing experience compared to MailChimp. I guess there name says it all. We must me Chimps to stay with them.

   Reply

2. Company is somehow hacked my bank. I sent a fraud detail to the bank, but can’t get a hold of anyone at the business, the phone hangs up to determine where this abuse started. Several hundred dollars taken from my bank.

   Reply

3. Wow! How the mighty have fallen. MailChimp was once awesome, what happened? No customer support, endless emails, Omnivore SUCKS and links to “detected violations” do nothing and offer no assistance. The funny this is that we used MailChimp as an example in our Email Marketing course at Emory University and it was a joke. We were all left scratching our heads. Get it together. Customer service is a huge part of any company’s survival and you have zero!!!

   Reply

4. Hi I am Charles I am having a problem trying to sign up for this Mail Chimp business I was told about this business last month I am trying to find the Website so I can login I tried 4 times logging in my password was kicked out I need to make money not the laughing stock of the City.

   Will you all send me a link telling me what to do thank you

   Reply

5. Harboring Thieves

   I agree with the comment above – they aren’t allowing us to email to our customer base because of some automated product they use saying that our list is stale? WTH?

   HATE this email service. Converting to Constant Contact in 2015.

   Reply