Malwarebytes customer support can help with subscription billing, automatic renewals, refunds, account access, installation, license activation, device transfers, malware scans, quarantined files, VPN problems and other product issues.

Malwarebytes does not provide an inbound consumer-support phone number. To reach support, open the Malwarebytes Help Center chatbot and request a live agent or create a support ticket. Ticket responses are sent by email.

Malwarebytes Customer Support Contacts

Malwarebytes Help Center: Visit Malwarebytes Support
Contact support: Chat With Malwarebytes Support
Submit a support ticket: Create a Malwarebytes Support Request
Support method: AI chatbot, live-agent chat and support tickets answered by email

Consumer-support phone number: Malwarebytes does not provide an inbound support number
Malwarebytes Account: Manage Subscriptions, Devices and Billing
Community forums: Malwarebytes Forums
Subscription and billing help: Malwarebytes Account and Billing
Refund information: Review the Malwarebytes Refund Policy
Manage automatic renewal: Turn Malwarebytes Auto-Renewal On or Off
Downloads: Download Malwarebytes
Privacy questions: privacy@malwarebytes.com
Privacy request form: Submit a Malwarebytes Privacy Request
Corporate address: Malwarebytes Inc., 2445 Augustine Drive, Suite 550, Santa Clara, CA 95054
Official website: Malwarebytes.com

Malwarebytes advertises 24-hour human support through its online support channels. This does not mean that Malwarebytes operates a 24-hour inbound telephone number.

Do not call a telephone number from an unexpected Malwarebytes invoice, calendar invitation, pop-up warning, email or search advertisement. Malwarebytes does not provide an inbound consumer-support number.

Choose the Correct Malwarebytes Support Route

Subscription purchased from Malwarebytes.com: Sign in to the Malwarebytes Account portal.
Subscription purchased through Apple: Manage billing and cancellation through Apple Subscriptions.

Subscription purchased through Google Play: Manage billing and cancellation through Google Play.
Purchase from another retailer: Contact the retailer for purchase, refund and license-delivery questions.
Automatic-renewal charge: Review the Malwarebytes account, renewal email and payment history.

Refund request: Use the support chatbot or submit a support ticket.
Installation or activation problem: Use the Help Center and provide the operating system and error message.
Malware or suspected infection: Disconnect from sensitive accounts, run a scan and seek technical support.

False-positive detection: Use the official false-positive reporting route.
Business product: Sign in to the applicable Malwarebytes or ThreatDown business console and use business support.
Privacy or data request: Use the privacy request form or email privacy@malwarebytes.com.
Fake Malwarebytes contact: Do not call or reply; verify through Malwarebytes.com.

Does Malwarebytes Have a Customer-Service Phone Number?

No. Malwarebytes’ current official support instructions state that it does not provide an inbound consumer-support phone number.

Customers should use:

The AI support chatbot
Live-agent chat
The online ticket form
The Malwarebytes Help Center
The Malwarebytes community forums for appropriate technical discussions

A support agent may communicate through the ticket system or another authorized method after a case is created. Do not trust a caller merely because the person displays a Malwarebytes logo or knows the product name.

Information to Have Before Contacting Malwarebytes

Malwarebytes account email
Product name or subscription plan
Purchase date
Renewal date
Order or invoice number
License key when privately requested
Operating system
Device make and model
Malwarebytes application version
Exact error message
Screenshot with private information removed
Detection or scan-report name
Payment descriptor
Charge date and amount
Apple, Google Play or retailer receipt when applicable
Previous support-ticket number
The refund, repair or account resolution requested

Do not publish passwords, license keys, complete order numbers, device identifiers, support logs, quarantine files, malware samples, suspicious links, payment information or identity documents in a public review.

How to Contact a Live Malwarebytes Support Agent

Open the Malwarebytes Help Center.
Select the chatbot at the bottom of the page.
Describe the issue briefly.
Request a live support agent when self-service steps do not resolve the problem.
Provide account and device details privately.
Ask for the support-ticket number.
Save the chat transcript or email responses.

If a live agent is not immediately available, create a support ticket. Include enough detail to reduce repeated requests for basic information.

Avoid submitting multiple tickets about the same problem because duplicate cases can complicate follow-up.

How to Submit a Malwarebytes Support Ticket

Use the official support-request form and explain:

What happened
When the issue began
Which product is affected
Which device is affected
What troubleshooting has already been completed
The exact error message
Whether the issue involves billing, activation or security
The requested outcome

After submitting the request:

Look for the automated confirmation email.
Save the ticket number.
Check spam and junk folders.
Reply within the existing email thread.
Do not create a new ticket for every follow-up.

How to Manage a Malwarebytes Subscription

The account can show:

Current subscriptions
Expiration dates
Automatic-renewal status
Protected devices
Billing information
Payment methods
Purchase history
Invoices
Upgrade options
Shared-subscription invitations

A subscription purchased through Apple, Google Play or another seller may not provide all billing-management options in the Malwarebytes Account portal.

How to Cancel a Malwarebytes Subscription

For a Windows or Mac subscription purchased directly from Malwarebytes:

Sign in to the Malwarebytes Account portal.
Open Manage Subscription.
Select the applicable subscription.
Open the payment or renewal settings.
Select Turn Auto-Renewal Off.
Choose the cancellation reason.
Submit the request.
Save the confirmation email.

Turning off automatic renewal prevents the next automatic charge. It does not normally end the current paid protection immediately.

The subscription remains active until its expiration date.

Cancel Malwarebytes Through Apple or Google Play

Subscriptions purchased through an app store must be canceled through that store.

Apple App Store

Open Settings on the Apple device.
Select the Apple Account name.
Select Subscriptions.
Choose Malwarebytes.
Select Cancel Subscription.
Save the confirmation.

Google Play

Open Google Play.
Confirm that the correct Google account is selected.
Open Payments & subscriptions.
Select Subscriptions.
Choose Malwarebytes.
Select Cancel subscription.
Save the confirmation.

Deleting the Malwarebytes application does not cancel an Apple or Google Play subscription.

How Malwarebytes Automatic Renewal Works

Subscriptions purchased through the Malwarebytes Online Store generally have automatic renewal enabled by default.

When automatic renewal remains active:

The stored payment method is charged at the end of the subscription term.
A paid trial can convert to a regular subscription.
Annual subscribers generally receive a reminder approximately 30 days before renewal.

The reminder should identify the amount expected to be charged.

Review the subscription page before the renewal date and save the cancellation confirmation when automatic renewal is disabled.

Malwarebytes Charged Me After Cancellation

If a charge appears after cancellation:

Confirm the date automatic renewal was turned off.
Compare the cancellation date with the renewal date.
Confirm that the correct subscription was canceled.
Check for more than one Malwarebytes subscription.
Check Apple, Google Play and PayPal accounts.
Review the cancellation-confirmation email.
Submit a Malwarebytes support ticket.
Request the refund decision in writing.
Contact the payment provider promptly if the charge remains unauthorized or incorrect.

Uninstalling the software, allowing a device to expire or removing a computer from the subscription does not necessarily turn off automatic renewal.

Malwarebytes Refund Policy

Malwarebytes currently advertises a 60-day money-back guarantee on qualifying annual plans.

Refund eligibility can depend on:

When the purchase or renewal occurred
Whether the plan qualifies for the guarantee
Whether Malwarebytes processed the purchase directly
Whether Apple or Google Play processed the transaction
Whether an authorized or unauthorized reseller sold the license
The applicable product and purchase terms

Use Malwarebytes support to confirm eligibility rather than assuming every transaction receives the same refund treatment.

How to Request a Malwarebytes Refund

Identify who processed the payment.
Collect the receipt and order information.
Confirm the purchase or renewal date.
Turn off automatic renewal when appropriate.
Open the Malwarebytes support chatbot.
Request a refund or submit a support ticket.
Provide the account email and transaction details privately.
Ask for written confirmation of approval or denial.
Save the refund reference and expected posting period.

Apple and Google Play purchases may be subject to the app store’s refund rules. A retail or reseller purchase may need to be refunded through the seller.

Malwarebytes’ privacy policy says automated systems may be used to process refund requests. A customer may request human review of an automated refund decision through customer support.

How Long Does a Malwarebytes Refund Take?

After Malwarebytes or another billing provider approves a refund, the bank or payment provider may require additional business days to display the credit.

Keep:

Refund-approval email
Transaction amount
Refund date
Payment method
Support-ticket number
Bank or app-store correspondence

Contact the payment provider when Malwarebytes can document the refund but the credit does not appear after the provider’s normal posting period.

Unfamiliar Malwarebytes Charge

A legitimate Malwarebytes-related charge can use a payment-processor name rather than displaying only Malwarebytes.

Possible descriptors include:

AVNGATE*MALWAREBYTES
2CO.COM*MALWAREBYTES
2Checkout
Verifone
CBI*MALWAREBYTES
CBA*MALWAREBYTES
HSA*MALWAREBYTES
Cleverbridge
Apple App Store
Google Play
PayPal

Before reporting fraud:

Review every Malwarebytes account in the household.
Check the subscription expiration and renewal dates.
Search email for receipts.
Review Apple and Google subscriptions.
Check PayPal automatic payments.
Ask authorized payment-card users.
Submit a Malwarebytes support request.

Contact the bank promptly if a completed transaction remains unauthorized.

Duplicate Malwarebytes Subscription or Charge

A duplicate subscription can occur when:

A new plan is purchased instead of upgrading an existing plan.
Different email addresses are used.
A Malwarebytes.com subscription overlaps an app-store subscription.
A retail license is added while a direct subscription remains active.
Two household members purchase overlapping coverage.
A former plan renews automatically.

Collect the order information for every subscription and ask support whether an eligible duplicate transaction can be refunded.

Do not cancel the wrong subscription before confirming which devices it protects.

How to Update Malwarebytes Payment Information

For a direct Malwarebytes subscription:

Sign in to the Malwarebytes Account portal.
Open Manage Subscription.
Select the applicable subscription.
Open payment information.
Add or update the payment method.
Confirm the billing address.
Save the changes.

Apple, Google Play and retailer subscriptions must generally be managed through the company that processed the purchase.

Do not send a complete payment-card number through ordinary email or a public forum.

How to Find a Malwarebytes Invoice or Purchase History

The Malwarebytes Account portal can provide access to purchase and billing information for qualifying direct purchases.

Review:

Order date
Product
Number of devices
Subscription term
Amount
Renewal status
Invoice or receipt

For Apple, Google Play or retailer purchases, obtain the receipt through the original seller.

Malwarebytes Account Login Problem

For an account-access issue:

Confirm the email used for the purchase.
Check spam and junk folders.
Use the official password-reset option.
Enter the identity-verification code sent to the account email.
Check whether a different email was used for another subscription.

Do not create multiple new accounts unless support instructs you to do so.
Contact support if subscriptions remain missing.

Do not provide a password or verification code to an unexpected caller or message sender.

Malwarebytes Subscription Is Missing From My Account

A subscription may be missing because:

It uses another email address.
It was purchased through Apple or Google Play.
It was purchased from a retailer.
The license was never linked to the Malwarebytes account.
The subscription was shared by another account holder.
The purchase invitation was not completed.

Search email for the original order confirmation and account-setup invitation.

A qualifying retail license can be added through the Manage Subscription page using the license key and License ID when required.

How to Transfer Malwarebytes to a New Computer

Before activating protection on a replacement computer:

Sign in to the Malwarebytes Account portal.
Open Manage Subscription.
Find the old device.
Deactivate or remove the old device.
Download Malwarebytes on the new computer.
Sign in or enter the authorized license information.
Confirm that the new device appears in the account.

Deactivating an old device does not cancel the subscription or stop automatic renewal.

Malwarebytes Says Too Many Devices Are Activated

The number of protected devices depends on the subscription.

If the activation limit has been reached:

Open the subscription’s device list.
Remove an old, replaced or unused device.
Confirm that the correct subscription is selected.
Check whether family members are using shared seats.
Review available upgrade options.

Do not buy another subscription until confirming whether an unused activation can be released.

How to Reduce the Number of Devices

Malwarebytes may not permit the number of devices in an active bundle to be reduced immediately.

Its current support guidance may require the customer to:

Turn off automatic renewal for the existing subscription.
Purchase a new plan covering the preferred number of devices.
Deactivate the old subscription from the devices.
Activate the devices using the new subscription.

If the original subscription was purchased or renewed recently, review refund eligibility before purchasing an overlapping plan.

Malwarebytes License Key Does Not Work

A license-key problem may involve:

Typing error
Confusion between the letter O and number zero
Missing License ID
License already activated on the maximum number of devices
Refunded purchase
Expired subscription
Canceled subscription
Unauthorized reseller
License for a different product
License linked to another email address

Do not post the license key publicly.

Provide support with the receipt, seller, purchase date and exact activation error.

Malwarebytes Purchased From an Unauthorized Seller

A license offered through an unknown marketplace, auction, social-media account or unofficial website may be invalid, duplicated, stolen or previously refunded.

Warning signs include:

Price far below the official price
Seller requests cryptocurrency or gift cards
No authorized receipt
License has already been activated
Seller asks the customer to disable security software
Seller provides remote installation
License becomes inactive shortly after purchase

Contact the seller for a refund and notify the payment provider if the seller refuses. Malwarebytes may be able to confirm whether the key is valid but may not refund a purchase made through an unauthorized seller.

Malwarebytes Will Not Install

Installation problems can result from:

Unsupported operating system
Insufficient storage
Previous Malwarebytes installation
Damaged installer
Missing administrator permission
Security policy
Conflicting software
Windows or macOS system damage
Active malware blocking installation

Try these steps:

Confirm the operating system is supported.
Download the installer directly from Malwarebytes.com.
Restart the device.
Run the installer with the required administrator rights.
Record the exact error message.
Use the Malwarebytes Support Tool when official support instructs you to do so.
Create a support ticket if installation continues to fail.

Do not download a “special Malwarebytes installer” from an unfamiliar website.

Malwarebytes Scan Found a Threat

When Malwarebytes detects a threat:

Do not open the detected file.
Review the detection name and location.
Allow Malwarebytes to quarantine the item when appropriate.
Restart the computer when instructed.
Run another scan.
Update passwords from a known-clean device if credential theft is suspected.

Review banking and email accounts when financial information may be exposed.
Seek support if the detection repeatedly returns.

Do not upload the detected file or a live malware link to a public CSN review.

Malwarebytes Detection Keeps Returning

A repeated detection can indicate:

An active malicious process
A browser extension
A scheduled task
A synchronized cloud file
A compromised browser profile
Another infected device
A potentially unwanted program reinstalling itself
A false positive

Record the detection name, file path and scan time. Use the official support process before manually deleting system files or modifying the registry.

How to Report a Malwarebytes False Positive

A false positive occurs when legitimate software or a safe website is incorrectly detected.

Before reporting it:

Update Malwarebytes.
Run another scan.
Confirm that the file came from a trusted source.
Check the digital signature.
Record the exact detection name.
Do not restore or allow the item merely because a pop-up says it is safe.

Use the official false-positive reporting forum or support process. Developers and website owners should provide technical evidence privately through the appropriate Malwarebytes route.

Malwarebytes Blocked a Website

A blocked-site notice can involve:

Malware
Phishing
Scam content
Malicious advertising
Compromised website
Potentially unwanted program
Incorrect classification

Do not disable web protection simply to reach the site.

Verify the address and submit a false-positive request when the site owner believes the block is incorrect.

How to Collect Malwarebytes Diagnostic Logs Safely

Support may request diagnostic logs to investigate installation, activation, performance or detection problems.

Before sharing logs:

Confirm that the request came through the official support ticket.
Use the official Malwarebytes support tool.
Upload the package through the secure route provided.
Do not post logs in a public review.
Do not send logs to an email address from an unsolicited message.

Diagnostic files can contain usernames, computer details, software information and other private technical data.

Malwarebytes Is Slowing Down the Computer

Performance concerns can involve:

Active scan
Real-time protection
Database update
Conflict with another security product
Large number of files
Low memory or storage
Existing system damage
Active malware

Record:

When the slowdown begins
CPU and memory use
Whether a scan is active
Other security software installed
Malwarebytes version
Operating-system version

Do not disable every security feature permanently without understanding the risk.

Malwarebytes and Another Antivirus

Compatibility depends on the products, versions and settings involved.

Two programs with real-time protection can sometimes:

Scan the same files
Slow the computer
Block each other’s updates
Quarantine the same file
Create repeated notifications

Review the current guidance for the exact security products. Do not create broad exclusions that allow malware to bypass both programs.

Malwarebytes VPN Is Not Connecting

For a Malwarebytes VPN problem:

Confirm that the subscription includes VPN.
Check the internet connection without the VPN.
Restart the Malwarebytes application.
Try another VPN server location.
Restart the device.
Update Malwarebytes.
Check firewall or network restrictions.
Record the error message.
Contact support if the problem continues.

Some workplaces, schools, hotels, public networks and countries restrict VPN connections.

Malwarebytes Identity Protection Support

Identity-protection plans may include features such as:

Identity monitoring
Credit monitoring
Dark-web alerts
Identity-restoration assistance
Identity-theft insurance
Personal-data removal

Review the plan documents for:

Enrollment requirements
Covered household members
Monitoring bureaus
Insurance exclusions
Claim procedures
Cancellation effects

If active identity theft is suspected, contact financial institutions and credit bureaus promptly rather than relying only on a software alert.

How to Delete a Malwarebytes Account

Malwarebytes allows users to manage or delete certain account information through the Malwarebytes Account portal.

Before deleting the account:

Turn off automatic renewal.
Save invoices and license information.
Review shared subscriptions.
Confirm the status of active devices.
Check identity-protection services.
Understand that account deletion may not cancel an app-store subscription.

A privacy request can also be submitted through the official privacy form or by emailing privacy@malwarebytes.com.

Some records may be retained for legal, billing, fraud-prevention and dispute-resolution purposes.

Fake Malwarebytes Renewal Notice

Scammers frequently impersonate cybersecurity companies because a security warning can make recipients react quickly.

A fake Malwarebytes notice may arrive through:

Email
Calendar invitation
Text message
Browser pop-up
Search advertisement
Fake invoice
Telephone call

Warning signs include:

A telephone number to call for cancellation
A charge that does not appear on the bank account
A demand for immediate action
A request for remote access
A request for gift cards, cryptocurrency or wire transfer
A claim that a refund was too large and must be returned
A request for a password or verification code
A sender address unrelated to Malwarebytes.com

Do not call the number in the message. Sign in to the Malwarebytes Account portal and review the actual subscription and purchase history.

Fake Malwarebytes Technical-Support Scam

A fake support agent may claim:

The computer is infected
The Malwarebytes license has expired
A refund is waiting
The account was hacked
The customer must install remote-access software
The bank account must be verified
Money must be moved to a safe account

Malwarebytes does not provide an inbound consumer-support number. Any website or advertisement claiming to offer an official Malwarebytes telephone line should be treated cautiously.

Never allow an unexpected caller to control the computer.

What to Do After Contacting a Fake Support Number

Disconnect the device from the internet.
Close or uninstall remote-access software.
Run a security scan.
Change important passwords from a known-clean device.
Enable multifactor authentication.
Contact the bank or payment provider.
Report unauthorized transactions.
Review email and financial accounts.
Preserve the fake invoice, telephone number and payment records.
Report the incident to the FTC or appropriate law-enforcement agency.

Do not pay a recovery company that unexpectedly offers to retrieve money lost to a support scam.

How to Escalate a Malwarebytes Complaint

Determine whether Malwarebytes, Apple, Google Play, PayPal or another retailer processed the purchase.
Use the appropriate billing provider’s support process.
Create a Malwarebytes support ticket.
Provide account, transaction and device information privately.
Ask for a ticket number.
Keep replies in one support thread.
Request the refund, activation fix or technical decision in writing.
Ask for human review if an automated refund decision appears incorrect.

Save receipts, renewal reminders and cancellation confirmations.
For an unresolved privacy complaint, use the official privacy request route.
For written corporate correspondence, use Malwarebytes Inc., 2445 Augustine Drive, Suite 550, Santa Clara, CA 95054.
Contact the payment provider promptly when a completed charge remains unauthorized.

The Santa Clara office is not advertised as a walk-in customer-support location.

A review submitted to CustomerServiceNumbers.com does not contact Malwarebytes, cancel a subscription, remove malware, restore a quarantined file, issue a refund or open a technical-support case.

Malwarebytes Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Malwarebytes customer reviews. The current rating is 0 out of 5 based on zero reviews.

There is not enough CSN review data to establish a current positive or negative support trend.

Future reviews may help readers understand experiences involving:

Online support chat
Support-ticket response
Automatic renewal
Cancellation
Refund requests
Duplicate charges
Account access
License activation
Device transfers
Installation
Malware detection and removal
False positives
VPN service
Identity protection
Fake support scams

Because no reviews have been submitted, statements about what Malwarebytes customers usually praise or complain about would be speculative.

Frequently Asked Questions About Malwarebytes Customer Support

What is the Malwarebytes customer-service phone number?

Malwarebytes does not provide an inbound consumer-support telephone number. Use the official Help Center chatbot, live-agent chat or support-ticket form.

Does Malwarebytes offer live support?

Yes. The Help Center chatbot can connect customers with a human support agent. Support tickets are answered by email.

Is Malwarebytes support available 24 hours?

Malwarebytes currently advertises 24/7 human support through its online channels. It does not operate a 24-hour inbound consumer phone line.

What is the Malwarebytes customer-service email?

Malwarebytes currently directs customers to its chat and ticket system rather than publishing a general consumer-support email.

How do I cancel Malwarebytes?

For a direct Windows or Mac subscription, sign in to the Malwarebytes Account portal and turn off automatic renewal. Apple and Google Play subscriptions must be canceled through the applicable app store.

Does canceling Malwarebytes stop protection immediately?

No. A canceled direct subscription normally remains active through its expiration date.

Does uninstalling Malwarebytes cancel billing?

No. Uninstalling the application does not turn off automatic renewal or cancel an app-store subscription.

Does Malwarebytes send a renewal reminder?

Malwarebytes says annual subscribers generally receive a reminder approximately 30 days before the renewal date.

Can I get a Malwarebytes refund?

Malwarebytes currently advertises a 60-day money-back guarantee on qualifying annual plans. Contact support to confirm eligibility.

Who handles an Apple or Google Play refund?

Apple and Google control purchases and refunds processed through their respective stores, subject to their rules.

Why does my statement say 2CO.com or Cleverbridge?

Malwarebytes uses third-party e-commerce processors. Possible legitimate descriptors include 2CO.com, 2Checkout, Avangate, Verifone, Cleverbridge, CBI, CBA and HSA.

How do I transfer Malwarebytes to a new computer?

Deactivate the old device through the Malwarebytes Account portal, install Malwarebytes on the new computer and activate it with the same eligible subscription.

Where is Malwarebytes headquartered?

Malwarebytes is based at 2445 Augustine Drive, Suite 550, Santa Clara, California 95054.

Who owns Malwarebytes?

Malwarebytes does not identify a separate parent corporation on its current company pages. Founder Marcin Kleczynski remains the company’s chief executive officer.

Related Cybersecurity and Technology Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-support information and share real support experiences since 2004. We independently organize official support routes, account guidance, cancellation steps, refund information, scam warnings and customer reviews.

We are not owned by Malwarebytes Inc., Apple, Google, PayPal, 2Checkout, Verifone, Cleverbridge, a software retailer or a technical-support provider.

Share Your Malwarebytes Customer Support Experience

Have you contacted Malwarebytes about automatic renewal, cancellation, a refund, account access, license activation, a new computer, installation, malware removal, a false positive, VPN service or a suspicious renewal notice?

Leave a factual review below and explain the support route used, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include passwords, license keys, account emails, complete order numbers, device identifiers, payment information, identity documents, diagnostic logs, quarantine files, malware samples, suspicious links or private information about a support representative.

Page Update Note

This Malwarebytes customer-support page was reviewed and updated on July 20, 2026. The update confirmed that Malwarebytes does not operate an inbound consumer-support number and directs customers to online chat, live-agent assistance and support tickets.

The update added current automatic-renewal, cancellation, refund, account, payment-processor, installation, activation, device-transfer, false-positive, VPN, privacy and fake-support guidance. The former Freedom Circle address was replaced with the current Santa Clara office at 2445 Augustine Drive, Suite 550.

Unsupported review claims were removed because CustomerServiceNumbers.com has not yet received a Malwarebytes review.

Last Updated: July 20, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Malwarebytes Inc., Apple, Google, PayPal, 2Checkout, Verifone, Cleverbridge, an app store, software retailer, payment processor or technical-support company. Malwarebytes does not provide support through this website.

Support routes, product names, subscription plans, renewal prices, refund eligibility, device limits, software compatibility, privacy processes, payment descriptors and corporate information can change. Review the current Malwarebytes account, purchase receipt, subscription terms, app-store terms and official Help Center.

This page cannot access an account, remove malware, examine a computer, restore a quarantined file, cancel automatic renewal, issue a refund, transfer a license, correct a false positive or investigate identity theft. It is not legal, financial, cybersecurity, forensic, identity-theft or technical advice.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Malwarebytes Customer Service: Billing, Refunds and Technical Support