Princess Cruises Customer Service, Booking & Reviews

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Use this page to contact Princess Cruises customer service for reservations, booking changes, cancellations, refunds, Future Cruise Deposits, onboard folio questions, post-cruise comments, dining reservations, shore excursions, EZair flights, MedallionClass, Princess app help, accessibility requests, complaints, and customer reviews. Princess Cruises is a cruise brand owned by Carnival Corporation and is commonly searched as Princess Cruise Line, Princess Cruises customer service, Princess phone number, and Princess cruise complaints.

Princess Cruises Customer Service Phone Number and Contact Options

Company Name and URL Note

The official public brand is Princess Cruises, not Princess Cruise Line. This page can still mention “Princess Cruise Line” naturally because many customers search for that phrase, but the title, H1, and main wording should use Princess Cruises.

If you are updating the old thin post and are comfortable using redirects, the cleaner URL is /princess-cruises/. A 301 redirect from /princess-cruise-line/ to /princess-cruises/ would better match the official brand name while preserving the old legacy search path.

Choose the Correct Princess Cruises Support Route

Princess support depends on whether your issue involves a new booking, an existing booking, travel advisor booking, cancellation, refund, Future Cruise Credit, Future Cruise Deposit, dining reservation, shore excursion, flight, hotel, accessibility request, onboard account, post-cruise complaint, loyalty account, or privacy request.

  • New booking, existing booking, or general support: Call 1-800-774-6237 or use Princess customer support.
  • Travel advisor booking: Contact your travel advisor first when your reservation was booked through an advisor or agency.
  • Manage Booking / Cruise Personalizer: Sign in to Manage Booking for cruise documents, guest information, payments, excursions, flights, and onboard services.
  • Pre-cruise question: Use live chat, call Princess, or check the FAQ before departure.
  • Post-cruise question or complaint: Use the Customer Support and Information form and choose “Post Cruise Questions/Comments.”
  • Onboard folio issue: Use the post-cruise form and select the onboard folio or account-statement topic.
  • Dining reservation: Use the Princess app when available or call the Dine Line at 1-833-805-3463.
  • Accessibility or mobility request: Contact the accessibility team before travel and include the booking number, ship, sailing date, and request details.
  • Princess app or MedallionClass issue: Use Princess app support, Manage Booking, or call Princess before sailing.
  • Refund or cancellation question: Review the cancellation and refund policy for your booking, fare type, sailing date, and travel protection status.

Information To Have Ready Before Contacting Princess Cruises

Before calling, chatting, filing a support request, asking about a refund, or submitting a post-cruise complaint, gather the details that apply to your issue:

  • Booking number, guest name, ship, sailing date, and itinerary
  • Captain’s Circle number if relevant
  • Travel advisor or agency name if the booking was made through an advisor
  • Payment date, deposit amount, final-payment deadline, fare type, and promotion details
  • Cancellation date, refund request date, Future Cruise Credit, or Future Cruise Deposit information
  • Onboard folio statement, stateroom number, charge date, receipt, and onboard purchase details if relevant
  • Excursion name, port, reservation number, cancellation notice, or shore-excursion issue details
  • EZair flight details, airline confirmation number, airport, delay, cancellation, or transfer details if relevant
  • Accessibility request details, mobility device information, service animal information, or medical-equipment request only through official private support channels
  • App version, device type, Medallion issue, OceanReady issue, login error, or screenshot if support requests it
  • A short timeline of what happened and the resolution you are requesting

For public reviews, do not post booking numbers, Captain’s Circle numbers, passport details, dates of birth, medical information, mobility forms, cabin numbers, folio statements, payment details, refund case numbers, travel-insurance documents, airline records, or photos of minors.

Common Reasons Customers Contact Princess Cruises

  • New reservations, cruise pricing, promotions, deposits, payments, and final-payment deadlines
  • Existing bookings, guest information, Cruise Personalizer, online account access, and Manage Booking problems
  • Cancellations, refunds, Future Cruise Credits, Future Cruise Deposits, and nonperformance-of-cruise refund requests
  • Dining reservations, specialty dining, Dine Line, Princess app, MedallionClass, OceanReady, and MedallionNet questions
  • Shore excursions, tours, port changes, canceled excursions, onboard credit, gifts, and activities
  • EZair flights, transfers, hotels, delayed flights, travel protection, and travel documentation
  • Accessibility, mobility devices, service animals, medical equipment, dietary needs, and cruise-tour accommodations
  • Onboard folio charges, post-cruise comments, lost items, service complaints, and account-statement questions
  • Captain’s Circle loyalty, profile preferences, marketing preferences, privacy, media, careers, and corporate questions
  • Complaints about booking changes, refund timing, onboard charges, shore excursions, app issues, accessibility, or post-cruise response

Bookings, Payments, Deposits, and Manage Booking

For a new cruise booking or an existing Princess reservation, use 1-800-PRINCESS, Manage Booking, the Princess website, live chat, or your travel advisor. If your booking was made through a travel advisor, that advisor may need to handle changes, payments, documents, and some cancellation or refund questions.

Before calling about payment, gather the booking number, promotion, deposit date, final-payment date, payment method, and any written offer terms.

Cancellations, Refunds, Future Cruise Credits, and Future Cruise Deposits

Princess cancellation and refund rules can depend on the itinerary length, departure date, fare type, promotion, final-payment status, travel protection, third-party booking channel, and whether Princess or the guest canceled the cruise. Review the current cancellation policy and any written communication for your specific booking.

Keep booking records, cancellation notices, payment receipts, refund request confirmations, Future Cruise Credit details, Future Cruise Deposit details, and travel-advisor messages until the matter is resolved.

Post-Cruise Questions, Onboard Folio Charges, and Guest Comments

If your issue happened after sailing or involves an onboard account statement, Princess directs guests to the Customer Support and Information form. Choose “Post Cruise Questions/Comments” and then select the topic that matches the issue, such as onboard folio statement or incorrect onboard charge.

For onboard charge disputes, keep the folio statement, stateroom number, charge date, receipt, onboard location, and a clear explanation of the disputed amount.

Dining Reservations, Dine Line, and Onboard Packages

Princess dining reservations are generally handled through the Princess app when available. Princess also lists the Dine Line for making or changing dining reservations, including reservations for couples or larger groups.

Dining eligibility, reservation timing, package rules, specialty dining, group reservations, and onboard availability may vary by sailing, ship, package, fare, and app status.

Princess App, MedallionClass, OceanReady, and MedallionNet

Princess app and MedallionClass support can involve OceanReady steps, Medallion shipping, port pickup, boarding status, profile information, dining reservations, onboard purchases, stateroom access, location services, chat, and MedallionNet internet. If the app is not working, try the web version or call Princess before departure.

Do not post screenshots showing booking numbers, travel documents, passport details, cabin numbers, account information, or payment details in a public review.

Shore Excursions, Gifts, Services, and Onboard Activities

For shore excursions, gifts, services, spa reservations, onboard packages, and activities, sign in to Manage Booking or use the Princess booked-guest tools. Availability, cancellation rules, and refund handling may depend on the sailing, port, excursion provider, weather, safety, timing, and cruise documents.

For missed, canceled, or changed excursions, keep the excursion name, port, reservation number, cancellation notice, onboard receipt, and support messages.

EZair Flights, Transfers, Hotels, and Travel Protection

Princess EZair, transfers, hotels, and Princess Vacation Protection may involve separate rules from the cruise fare. If flights are delayed or canceled while you are traveling to or from your cruise, use the EZair and travel support routes shown in your booking materials.

Travel protection, airline tickets, transfers, hotels, missed connections, medical emergencies, and trip interruption can be time-sensitive and plan-specific. CustomerServiceNumbers.com does not provide travel-insurance, legal, airline, medical, immigration, passport, visa, or emergency advice.

Accessibility, Mobility Devices, Medical Equipment, and Service Animals

Princess provides accessibility resources for mobility devices, accessible staterooms, service animals, hearing or visual assistance, dietary needs, tender-port considerations, and cruise-tour accessibility. Guests should contact Princess ahead of time and include the booking number, ship, sailing date, and request details.

Do not post medical records, disability documentation, mobility forms, prescription details, service-animal documentation, or health information in a public review.

Travel Documents, Health, Safety, Age Rules, and Prohibited Items

Cruise travel can involve passports, visas, government entry rules, vaccination or health requirements, pregnancy rules, age rules, alcohol rules, casino age limits, prohibited items, and port-specific requirements. Review the current Princess FAQ, passage contract, travel documents, and government guidance before departure.

CustomerServiceNumbers.com does not provide medical, legal, immigration, passport, visa, travel-document, pregnancy, safety, emergency, or insurance advice. Contact Princess, your travel advisor, a medical professional, government agency, insurer, or emergency service for time-sensitive or safety-sensitive issues.

Formal Cruise Complaints and Consumer Assistance

If ordinary Princess support does not resolve a cruise-service complaint, keep the issue organized and use official channels. The Federal Maritime Commission provides cruise passenger assistance resources for some ocean transportation disputes, including a cruise dispute-resolution service request process. Not every cruise issue is within the FMC’s scope.

Before escalating outside Princess, save booking records, payment receipts, cancellation notices, folio statements, emails, chat transcripts, case numbers, photos, travel documents, and written responses. CustomerServiceNumbers.com does not provide legal, regulatory, insurance, or travel-dispute advice.

Privacy, Marketing Preferences, Fraud, and Scam Safety

Princess support may involve personal travel information, passport details, payment information, booking history, medical or accessibility details, loyalty numbers, and onboard spending. Use official Princess routes for private information.

If you receive a suspicious email, text, payment request, refund offer, excursion offer, upgrade message, job offer, or cruise giveaway claiming to be from Princess Cruises, verify it through Princess.com, your booking, your travel advisor, or 1-800-PRINCESS before clicking links or sharing information.

How to Escalate a Princess Cruises Complaint

If your Princess Cruises issue is not resolved after the first contact, keep your complaint organized and use the correct support route.

  1. Identify whether the issue involves booking, cancellation, refund, Future Cruise Credit, Future Cruise Deposit, onboard folio, post-cruise comments, shore excursions, dining, EZair, accessibility, app support, travel protection, or privacy.
  2. Call 1-800-774-6237, use live chat, sign in to Manage Booking, or contact your travel advisor if the booking was made through an advisor.
  3. For post-cruise complaints or onboard folio issues, use the Customer Support and Information form and select the correct post-cruise topic.
  4. For cancellations and refunds, review the cancellation policy, refund instructions, fare type, sailing date, and written Princess communications.
  5. For accessibility requests, contact the accessibility team before travel and include the booking number, ship, sailing date, and request details.
  6. For flight or travel protection issues, use the EZair, airline, insurer, travel advisor, or travel-protection route tied to your booking.
  7. Save booking records, receipts, folio statements, emails, case numbers, chat transcripts, refund confirmations, photos, and written responses.
  8. Ask for a case number, written explanation, refund timeline, credit status, folio review, accessibility confirmation, or next step.

Princess Cruises Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently invites customers to share reviews about Princess Cruises customer service. Useful reviews may discuss booking support, cancellations, refunds, Future Cruise Credits, Future Cruise Deposits, onboard folio issues, dining reservations, shore excursions, EZair flights, accessibility support, Princess app problems, MedallionClass, post-cruise comments, response times, and complaint outcomes.

Please keep your review focused on your customer-service experience. Do not include booking numbers, Captain’s Circle numbers, passport details, dates of birth, medical information, mobility forms, cabin numbers, folio statements, payment details, refund case numbers, travel-insurance documents, airline records, photos of minors, or legal allegations in a public review.

Frequently Asked Questions About Princess Cruises Customer Service

What is the Princess Cruises customer service phone number?

Princess Cruises customer service can be reached at 1-800-774-6237, also written as 1-800-PRINCESS.

What are Princess Cruises customer service hours?

Princess lists Sales and Support hours as Monday through Friday, 9 a.m. to 10 p.m. ET, and Saturday through Sunday, 9 a.m. to 8 p.m. ET.

Is the company called Princess Cruise Line or Princess Cruises?

The official public brand is Princess Cruises. Many customers still search for Princess Cruise Line, but the updated page should use Princess Cruises as the primary name.

How do I manage a Princess booking?

Use Princess Manage Booking / Cruise Personalizer, call Princess, or contact your travel advisor if the reservation was booked through an advisor.

How do I contact Princess about a refund?

Review the cancellation and refund policy, then use Princess customer support or the support request form. Have your booking number, cancellation date, payment records, and any Princess communications ready.

How do I contact Princess after my cruise?

Use the Customer Support and Information form and choose “Post Cruise Questions/Comments.” For onboard folio issues, select the onboard folio topic.

What is the Princess Cruises Dine Line?

Princess lists the Dine Line at 1-833-805-3463 / 1-833-805-DINE for making or changing dining reservations when that route applies.

How do I contact Princess about accessibility?

Princess accessibility support can be reached by email at AccessOfficePrincess@PrincessCruises.com. For cruise-tour accessibility questions, Princess also lists accessoffice@princesscruises.com and 661-284-4521.

Where is Princess Cruises headquarters?

Princess Cruises lists headquarters in Santa Clarita, California, and the customer-contact mailing address is 24305 Town Center Drive, Santa Clarita, CA 91355.

Who owns Princess Cruises?

Princess Cruises is part of Carnival Corporation. For customer-service issues, use Princess Cruises customer support, not the parent-company corporate office.

Related Resources

Customers comparing cruise and travel support options may also find these CustomerServiceNumbers.com pages useful: Royal Caribbean Customer Service, Carnival Cruise Customer Service, Norwegian Cruise Line Customer Service, Disney Cruise Line Customer Service, and Expedia Customer Service. For general customer review sharing, you can also visit ZeroStars.org.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Princess Cruises, Carnival Corporation, any travel advisor, airline, port, excursion operator, hotel, insurer, ship, or government agency.

Share Your Experience With Princess Cruises

Have you contacted Princess Cruises about a booking, cancellation, refund, Future Cruise Credit, Future Cruise Deposit, onboard folio, post-cruise comment, dining reservation, shore excursion, EZair flight, MedallionClass issue, Princess app problem, accessibility request, or complaint? Share your experience below to help other customers understand what to expect. Please do not include booking numbers, Captain’s Circle numbers, passport details, dates of birth, medical information, mobility forms, cabin numbers, folio statements, payment details, refund case numbers, travel-insurance documents, airline records, or photos of minors in your public review.

Page Update Note

This Princess Cruises customer service page was updated on July 1, 2026, to verify the current official brand name, customer-service phone number, support hours, Dine Line, Santa Clarita mailing address, Manage Booking routes, cancellation and refund resources, post-cruise support routing, accessibility contacts, Princess app support, privacy email, URL recommendation, related cruise resources, and live CSN review status.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Princess Cruises, Carnival Corporation, any travel advisor, airline, port, excursion operator, hotel, insurer, ship, regulator, or government agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For cancellations, refunds, travel insurance, EZair flights, accessibility requests, medical questions, travel documents, visas, passports, legal questions, cruise safety, emergencies, lost items, onboard charges, consumer complaints, or regulatory issues, contact Princess Cruises, your travel advisor, airline, insurer, medical professional, government agency, emergency service, or another qualified official source through official channels.

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