Disney Cruise Line customer service assists guests with new reservations, existing cruises, payments, cancellations, online check-in, accessibility needs and post-cruise concerns. Guests in the United States and Canada can call 1-800-951-3532. Existing reservations can also be reviewed through Disney’s My Reservations service and the Disney Cruise Line Navigator app.
Disney Cruise Line customer service contacts
- United States and Canada: 1-800-951-3532
- Special Services and accessibility: 407-566-3602
- Special Services email: specialservices@contact.disneycruiseline.com
- Online customer service form: Email Disney Cruise Line
- Manage an existing cruise: Disney Cruise Line My Reservations
- Official Help Center: Disney Cruise Line Help
Disney Cruise Line customer service phone number
The Disney Cruise Line customer service number for callers in the United States and Canada is 1-800-951-3532. Disney publishes the following Eastern Time hours:
- Monday through Friday: 8:00 a.m.–10:00 p.m.
- Saturday and Sunday: 9:00 a.m.–8:00 p.m.
Cast Members are available seven days a week, although hours can change during holidays, severe weather or major itinerary disruptions. Guests younger than 18 must have permission from a parent or guardian to call.
Before calling, have the reservation confirmation number, lead guest’s name, ship, sail date and email address associated with the reservation available. For a billing or refund issue, also note the payment date and amount without sending complete payment-card information by email.
New reservations and vacation planning
Call 1-800-951-3532 for help with new cruise reservations, available itineraries, stateroom categories, deposits, vacation protection, ground transportation and other pre-cruise planning questions.
Customers can also search itineraries and current offers through the official Disney Cruise Line website. Prices, promotional offers and stateroom availability can change, so save the complete checkout terms before paying a deposit.
Existing Disney Cruise Line reservations
Direct-booking customers can use My Reservations to link and manage a cruise. A reservation confirmation number and information about the guest who booked the cruise may be required.
Depending on the reservation, guests may be able to:
- Review cruise and stateroom details
- Make payments and check the remaining balance
- Modify a sail date, travel party or stateroom
- Complete online check-in
- Add ground transportation or vacation protection
- Reserve eligible onboard activities and Port Adventures
- Review dining and special-request information
- Cancel an eligible reservation
Travel-agent and Disney Vacation Club bookings
If a travel agency created the reservation, contact the travel advisor for changes, cancellations, payments and refunds. Disney may be unable to modify an agency-controlled booking directly.
Disney Vacation Club reservations should generally be handled through Disney Vacation Club Member Services. Do not cancel an agency or Disney Vacation Club reservation online without first confirming which organization controls it.
Disney Cruise Line cancellations and refunds
Most eligible direct-booking modifications and cancellations can be started through My Reservations by selecting Modify Reservation. Disney advises guests to call for help with reservations that are paid in full, booked under a restricted rate or reserved in a Concierge category.
Cancellation fees can depend on the itinerary, stateroom category, fare, payment status and number of days remaining before the cruise. Some modifications after final payment may require cancellation and rebooking. Once a reservation is cancelled, its original price, promotion and stateroom availability are not guaranteed.
Review Disney’s current cancellation instructions and the terms attached to the specific reservation before proceeding. Disney states that eligible refunds are returned to the original form of payment.
After cancelling, save the cancellation confirmation, applicable terms, refund amount and expected processing information. If a travel agency accepted the payment, the refund may need to pass through that agency.
Travel-day and embarkation problems
If a flight delay, traffic problem or other disruption could cause a missed embarkation, call 1-800-951-3532 and follow any port-specific instructions included with the cruise documents. Also contact the airline, ground-transportation company or travel advisor immediately.
Disney does not publish one separate worldwide en-route emergency number in its current general phone directory. Use the official Disney number and the contact information in the specific travel documents instead of an unverified number found in a search result or advertisement.
Important: Cruise ships operate under strict port and departure requirements. Do not wait until the scheduled sailing time to report a delay. Have the ship, port, sail date, reservation number and updated arrival information ready.
Disney Cruise Line Navigator app help
The Disney Cruise Line Navigator app can be used before and during a cruise. Before sailing, guests may be able to make payments, review a balance, check in online, reserve activities, update transportation and review dining information.
Onboard, the app provides schedules, dining details, deck plans, activity reservations, port information, account information and chat features. Disney recommends downloading the app before arriving at the terminal.
The app itself is free. Onboard guests can connect to the DCL-GUEST network for Navigator app functions without purchasing a general internet plan. Other internet activity may require a paid package.
For current instructions, visit the official Navigator app FAQ. If a reservation is missing from the app, confirm that it is linked to the correct MyDisney account and that the reservation information matches.
Accessibility and Disney Cruise Line Special Services
Guests with accessibility, mobility or medical-condition questions can contact Disney Cruise Line Special Services:
- Phone: 407-566-3602
- Email: specialservices@contact.disneycruiseline.com
Contact Special Services in advance to discuss accessible staterooms, mobility devices, hearing or visual accommodations, dietary concerns and other disability-related needs. Disney advises guests using wheelchairs or mobility devices to provide their own device or arrange for its rental, delivery and pickup.
Accessibility requests should be made as early as possible, but a request does not guarantee that every accommodation or activity will be available. Review Disney’s current information for guests with disabilities before sailing.
Help while onboard a Disney cruise
For an issue that occurs onboard, visit or contact the ship’s Guest Services desk immediately. Disney states that onboard Guest Services is available 24 hours a day.
Report room concerns, unexpected charges, dining problems, service complaints, missing property and accessibility issues while the crew still has an opportunity to investigate. Keep copies or screenshots of receipts and account statements available through the Navigator app.
For a serious health or safety issue, follow the emergency instructions provided onboard and notify a crew member immediately.
Disney Cruise Line lost and found
If an item is lost during the cruise, visit the onboard Guest Services desk as soon as possible. For property discovered missing after the cruise, use the official Disney Cruise Line lost-and-found page and follow its link to the Chargerback report.
The report should include:
- Ship and sailing dates
- Reservation information
- Date and location where the item was last seen
- Brand, color, size and identifying details
- Serial number for an electronic device, when available
- Current contact and shipping information
After submission, Chargerback provides a lost-item report number and status updates. Shipping restrictions, delays or return-shipping charges may apply. Certain food, medication, sanitation, alcohol, tobacco and safety-related items cannot be held or returned.
Disney Cruise Line complaints and escalation
For a pre-cruise complaint, call 1-800-951-3532 or use Disney’s online email form. Include the reservation number and select the subject that most closely matches the issue.
For an onboard problem, report it to Guest Services before disembarkation whenever possible. Post-cruise complaints should include:
- Reservation number, ship and sailing dates
- Stateroom number
- Date, location and description of the problem
- Names or departments previously contacted
- Receipts, photographs or screenshots
- Any case or incident number already provided
- The specific resolution being requested
Keep a copy of the submitted message because Disney notes that the contents of its online form cannot be viewed after submission. If the first response does not address the documented concern, reply through the same case and request escalation.
For a disability-related complaint before sailing, contact Special Services at 407-566-3602. At the terminal, ask for the check-in supervisor. Onboard, contact Guest Services.
Disney Cruise Line scam and fake-support warning
Protect your reservation: Use Disney’s official website, My Reservations, Help Center and published phone directory. Be cautious with search advertisements, unsolicited refund offers and callers claiming that immediate payment is required to prevent cancellation.
Do not give an unknown caller your MyDisney password, one-time verification code, gift card number or remote access to your device. If a message appears suspicious, open Disney’s website directly instead of clicking the message link.
Related travel customer service pages
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CustomerServiceNumbers.com is an independent informational website and is not affiliated with Disney Cruise Line or The Walt Disney Company. Phone numbers, hours, booking terms and cruise policies can change. Verify time-sensitive information directly with Disney before traveling.