Disneyland Resort Customer Service Phone Number - Complaints
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Disneyland Resort Customer Service

1-714-781-4000

How to Contact Disneyland Resort Customer Service

Phone Number: 1-714-781-4000

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4 replies on “Disneyland Resort Customer Service

1-714-781-4000

We visited the park on October 15, 2015. The park was extemely crowded for a Wednesday in October. The ride operators were allowing 1 person to wait in line and then let as many as 5-6 people “cut” the line at the very front. I expect selfish behavior and bad parenting from the general public; I don’t expect Disneyland to enable this behavior. The various characters and the lines for photos were a complete joke. We waited in line 4 times to see a character and the line was never more than 20 deep yet 3 of the 4 times the character left without so much as an explanation. With the prices Disney charges for parking and admission you would think they could assign a “handler” to explain which person is the end of the line so families aren’t left waiting in line for nothing. I know the characters need breaks but there was no rhyme or reason to which characters would appear, when they would appear, or how long they would stay. Poor job. Glad I’m local – had I traveled in for this bad day I would be furious.

We visited your Park this last Saturday 5/2/15. We live in Southern California and have experienced your park many times over the years, always having a enjoyable experience. But not this time. Their were 4 adults and I want to say how extremely disappointed we all were with our experience on so many levels. We arrived at 10 am and by 2:30 pm we had only ridden one ride. The crowds were light and the average wait time on the rides was 50 minutes. So the crowd was not the problem, it was the number of rides that continuously broke down thought out the day. Also the restrooms in three locations were not maintained well. No seat covers and dirty in general. Trash cans through out the park were dirty and we only saw one person all day cleaning up trash. Your concession people were very rude and the girl taking money at the corn dogs really needs training on how to process payments more quickly. One of our party needed a wheelchair. Halfway across the park the wheel broke. We stopped at the Pirates of the Caribbean ride and they told us they would have a replacement chair there when we got off the ride. Of course this never happened. We ended up abandoning the chair and our party who was recovering from a leg injury had to walk resulting in not getting our $20.00 deposit back.

We don’t mind paying the prices you want for the tickets. We even expect to pay more for food there, but what happened to the enchanted feeling that use to radiate throughout your park from the parking lots to concession people to landscaping to costume characters,( oh and by the way we only saw two characters a Stormtrooper and the Princess from the Princess and the Frog ). I’m sorry to say but the happiest Place on Earth has turned into a middle of the road amusement park with nothing special any more. At best it the Saddest Place on Earth

My husband along with our 3 children visited Disneyland (Anaheim) this past week and had a four day hopper. We pulled our daughter out of school because any other time we have gone the crowds have been completely unbearable. It was nice to not have to wait very long for each ride, but this time was a bit different. I don’t know if it was the heat, but many of the park workers were not very pleasant. It was almost as if you were bothering them when getting on a ride or asking a question. I had NEVER experienced this in years past. The Haunted Mansion opened on the last day as well as Space Mountain, but that ride broke down as we stood in line. We were able to get into the park early on one day and that was a joke. A lot of the rides weren’t open and the rides that were open had such huge lines it was worse than when it was open to the entire public. I wasted a good extra hour of sleep. We saved our pennies for two years for this trip and I was a bit disappointed with our experience to say the least. Not really excited to return anytime soon.

On December 10, 2014 my daughter & I decided to go to Disneyland. She was 4 (almost 5) and it would be her first time visiting Disney. We were coming to Disney for a very special occasion! You see, my husband, her Daddy, had gone to heaven 2013 and December 10 was his birthday. So we decided to go to Disney, the magical place, to celebrate his first birthday gone from us! Magical is the only word I can use to describe our experience. My daughter had an appointment with the Bibbity Bobbity Boutique. During this appointment she mentioned we were celebrating her Daddy’s birthday. As we were leaving to go see the princess’ she was asked where her Daddy was, her response was simple, “my Daddy went to heaven and we came to feel the magic.” There wasn’t a dry eye in the room. From this point my little princess was completely pampered by employee, after employee. She saw front row the Beauty & The Beast live performance, VIP seating in Fantasia, she told me she was cold someone showed up with a Minnie Mouse sweatshirt for her, the list goes on and on! Magical it was~and these gifts were from the employees, showing me what a great management team there must be at Disney! I can never thank you enough. Disneyland will now be a family tradition!

A very happy family,

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