DraftKings customer service can help with locked accounts, identity verification, deposits, withdrawals, geolocation errors, promotions, bet settlement and responsible-gaming restrictions. The primary support route is the chatbot in the official DraftKings Help Center.
Logged-in U.S. Sportsbook and Casino customers may also request a callback through the chatbot. Fantasy Sports customers should submit a support case instead.
How to Contact DraftKings Customer Service
- DraftKings Help Center and chatbot: Contact DraftKings Customer Support
- Customer-support email: support@draftkings.com
- Support on X: @DK_Assist
- Request a callback: DraftKings Callback Information
- Automated voicemail: 1-833-367-7840
- Privacy and account-data requests: privacy@draftkings.com
- Responsible Gaming Center: DraftKings Responsible Gaming Tools
- National Problem Gambling Helpline: 1-800-MY-RESET
- Official website: DraftKings.com
- Customer-support mailing address: DraftKings Customer Support, 222 Berkeley Street, 5th Floor, Boston, MA 02116
The 1-833-367-7840 number is an automated voicemail service. DraftKings states that Customer Support does not answer calls on this line. Leave the account username, associated email address, telephone number and a short explanation, but do not include a password, verification code or full payment information.
Callback requests are available only to eligible logged-in U.S. Sportsbook and Casino customers. They are not offered for Fantasy Sports accounts, and a callback is not guaranteed.
DraftKings does not currently publish one guaranteed schedule for live representatives or promise that every inquiry will receive an answer within 24 hours.
Choose the Correct DraftKings Support Route
- Locked or restricted account: Open a chatbot case and prepare to verify identity and recent transactions.
- Identity-verification request: Upload documents only through DraftKings’ secure Document Upload Center.
- Withdrawal is pending: Check the withdrawal tracker before opening another case.
- Withdrawal was canceled: Review the payment method, play-through requirement and verification status.
- Deposit is missing: Check whether it is pending with the bank and whether the payment method matches the account holder.
- Geolocation error: Enable location services and Wi-Fi and disable VPN or location-masking software.
- Promotion or Bonus Bet issue: Open the promotion’s exact terms and save screenshots showing eligibility and progress.
- Bet or contest settled incorrectly: Review the applicable House Rules, scoring rules and official event result.
- Unauthorized account activity: Secure the DraftKings and email accounts and contact support immediately.
- Privacy or data request: Email privacy@draftkings.com.
- Need to limit or stop gambling: Use the Responsible Gaming Center rather than submitting an ordinary account-closure request.
- Regulatory complaint: First document the DraftKings case, then contact the regulator listed for the applicable state and product.
Information to Have Before Contacting DraftKings
Gather:
- DraftKings username
- Email address associated with the account
- Product involved, such as Sportsbook, Casino, Fantasy Sports or Pick6
- State or jurisdiction where the activity occurred
- Date and approximate time of the problem
- Deposit, withdrawal, contest or wager amount
- Bet identification or contest information
- Payment method used
- Withdrawal-tracker status
- Exact error message
- Screenshots showing the issue
- Promotion name and terms
- Previous support-case number
- The withdrawal, account correction or other resolution requested
Do not publish a username, account email, bet identification number, payment information, tax documents, government identification, bank statements, verification photographs or support-case numbers in a public review.
DraftKings Account Is Locked or Restricted
An account can be restricted while DraftKings reviews:
- Identity or age
- Duplicate-account concerns
- Payment ownership
- Unusual login or transaction activity
- Geolocation
- Responsible-gaming activity
- Terms-of-use compliance
- Possible account sharing
To request review:
- Open the official DraftKings Help Center.
- Use the chatbot to create a support case.
- Verify the email address if contacting support while logged out.
- Provide a concise description of what happened.
- Upload requested documents only through the secure upload route.
- Respond through the existing case rather than opening repeated cases.
DraftKings may request a photograph of the account holder holding a valid government-issued identification document. It may also request a bank or payment statement showing recent DraftKings transactions.
Do not email unrequested identity documents or post them on social media.
DraftKings Identity Verification
DraftKings must verify identity and legal age for regulated products.
Enter the account information exactly as it appears on the government-issued identification, including:
- Legal name
- Date of birth
- Residential address
- Identification information
- Tax information when required
Automatic verification can occur during registration. When automatic verification fails, DraftKings may request a current:
- Driver’s license
- Passport
- Other accepted government-issued photo ID
- Proof-of-address document
- Self-certified identification photograph
Manual Customer Support verification commonly takes 24–48 hours. Sending repeated requests during that period can delay review.
DraftKings states that temporary, expired, altered or incomplete identification may not be accepted. Follow the upload instructions for the exact document being requested.
Duplicate DraftKings Account Message
DraftKings generally allows one account per person.
Do not create a new account because:
- A password was forgotten.
- An old email address is inaccessible.
- The account is restricted.
- A promotion is available to new customers.
- The user moved to another state.
Creating another account can trigger additional restrictions. Contact support to recover or correct the original account.
DraftKings Cannot Detect My Location
Sportsbook and Casino activity must occur while the customer is physically located in an eligible jurisdiction.
Try:
- Enable location services for the DraftKings app or browser.
- Enable Wi-Fi even when using mobile data.
- Disable a VPN, proxy or remote-access program.
- Close other applications that may mask location.
- Update the DraftKings app.
- Restart the device.
- Move away from a state border when practical.
- Confirm that the selected DraftKings product is available in the jurisdiction.
A customer can maintain an account while traveling, but regulated betting or gaming may be unavailable when physically located outside an approved jurisdiction.
Do not use software intended to falsify or conceal location.
DraftKings Deposit Is Missing or Declined
Check:
- The bank or payment-provider status
- Whether the payment method is in the account holder’s name
- Deposit limits
- Available funds
- Whether the bank blocks gambling transactions
- Whether DraftKings is permitted at the customer’s physical location
- Whether the deposit is still settling
DraftKings generally requires deposits to come from a payment method owned by the account holder.
Do not use another person’s card, bank account, PayPal account, Venmo account or wallet. Payment ownership concerns can trigger account review or withdrawal restrictions.
How Long Do DraftKings Withdrawals Take?
Timing depends on the withdrawal method and whether the account requires additional review.
DraftKings currently lists typical processing periods such as:
- Eligible debit card: Up to 24 hours
- Online banking: Up to two business days
- PayPal: Up to two days
- Venmo: Up to two days
- Trustly verified withdrawal: Approximately one day
- Apple Pay: Approximately one day
- Cash at cage: Approximately one hour at an eligible location
- Paper check: Up to several business days depending on the amount and shipping method
These are typical timelines after the request is processed, not guarantees.
Use the withdrawal tracker to determine whether the request is:
- Pending
- Under review
- Processed
- Canceled
- Returned to another payment route
Why Was My DraftKings Withdrawal Canceled?
Possible reasons include:
- Identity verification is incomplete.
- The payment method does not belong to the account holder.
- The deposit has not settled.
- The required play-through has not been completed.
- The withdrawal method is not eligible.
- Account activity requires security review.
- The account is restricted or self-excluded.
- Bank or wallet information is incorrect.
DraftKings states that deposited funds generally must be played through at least once before they can be withdrawn to a different payment method.
If a deposit was made by mistake, try withdrawing it through the original payment route. Contact support when that option is unavailable.
DraftKings Refund or Withdrawal Is Marked Processed but Missing
After DraftKings marks a transaction processed:
- Check the destination bank, card, wallet or payment account.
- Confirm the last four digits of the payment method.
- Allow the payment provider’s normal posting period.
- Check whether a replaced or expired card was connected to the same account.
- Contact the bank or wallet provider for incoming-payment information.
- Contact DraftKings with the withdrawal status and transaction date.
A bank may route a refund to a replacement card associated with the original account. Do not submit a payment dispute merely because the credit has not appeared immediately.
DraftKings Promotion or Bonus Bet Problem
Promotion terms vary by product, jurisdiction and customer.
Before participating, check:
- Opt-in requirement
- Minimum deposit or wager
- Eligible games, contests or odds
- Start and expiration dates
- Maximum reward
- Play-through requirement
- Whether the stake is returned
- Whether the reward has cash value
- Geographic and age restrictions
Bonus Bets and Casino Credits are not necessarily withdrawable as cash. Winnings may become withdrawable only after the applicable wager or play-through requirement is completed.
Save screenshots of:
- The offer
- The full terms
- The opt-in confirmation
- The qualifying transaction
- The reward or progress page
Contact support with the exact promotion name rather than describing it only as a welcome bonus or deposit match.
DraftKings Bet or Contest Was Settled Incorrectly
Review:
- The bet slip or contest entry
- DraftKings House Rules
- Sport-specific or contest-specific rules
- Official league or event results
- Whether the event was postponed, shortened or abandoned
- Player-participation requirements
- Stat corrections
- Dead-heat or tie rules
Take screenshots before the market or contest disappears from recent activity.
When contacting support, identify the exact wager or contest and the rule that appears to have been applied incorrectly. A disagreement with the outcome is not enough; explain the specific grading issue.
Unauthorized DraftKings Activity
Act immediately if:
- An unfamiliar deposit, withdrawal or bet appears.
- The password or email address was changed.
- A new payment method was added.
- An unexpected verification code arrived.
- The account is being used from an unfamiliar location.
Then:
- Change the DraftKings password.
- Secure the associated email account.
- Review saved payment methods.
- Contact DraftKings through the official chatbot.
- Contact the bank or payment provider when a completed transaction is unauthorized.
- Preserve emails, alerts and account screenshots.
Only the authorized account holder may operate the account or contact DraftKings about protected account information.
DraftKings Responsible Gaming Tools
DraftKings provides tools that can include:
- Deposit limits
- Contest or wager limits
- Time limits
- Cool-off periods
- Self-exclusion
Available options can vary by jurisdiction.
A cool-off period is intended as a temporary break. Self-exclusion is a more restrictive option that can prevent login, deposits, contests, wagers, casino play and direct marketing for the selected period.
DraftKings states that self-exclusion cannot be ended early. Withdrawals during self-exclusion require monitored Customer Support assistance.
For free, confidential help, call the National Problem Gambling Helpline at 1-800-MY-RESET. State-specific resources may also appear in the DraftKings app and Responsible Gaming Center.
How to Escalate a DraftKings Complaint
- Open a case through the official chatbot.
- Provide the account, transaction or bet information privately.
- Ask for a support-case number.
- Save the chatbot transcript, emails and screenshots.
- Reply through the same case rather than opening duplicates.
- Email support@draftkings.com with a concise written complaint.
- Request a callback when the option is available.
- Mail documented correspondence to DraftKings Customer Support, 222 Berkeley Street, 5th Floor, Boston, MA 02116.
- Review the state-specific DraftKings terms and regulator information.
- Contact the applicable state gaming or fantasy-sports regulator after completing the required DraftKings complaint process.
Include:
- Case number
- Dates
- Amounts
- Product and jurisdiction
- What DraftKings decided
- Why that decision appears inconsistent with the applicable rule
- The exact resolution requested
A review submitted to CustomerServiceNumbers.com does not contact DraftKings, unlock an account, stop a verification review, process a withdrawal, reverse a bet or create a regulatory complaint.
DraftKings Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published DraftKings customer reviews and no established customer rating.
Because no reviews are visible, this page does not claim that users currently praise or complain about DraftKings’ interface, promotions, withdrawals, account verification, geolocation or customer support.
New reviews can help readers understand current experiences involving:
- Chatbot and email support
- Callback requests
- Locked or restricted accounts
- Identity verification
- Deposits and withdrawals
- Geolocation errors
- Promotion terms
- Bet or contest settlement
- Responsible-gaming restrictions
- State-regulator escalation
Frequently Asked Questions About DraftKings Customer Service
What is the best way to contact DraftKings customer service?
Open the official DraftKings Help Center and use the chatbot to create a support case.
Does DraftKings have a customer-service phone number?
DraftKings publishes 1-833-367-7840 for automated voicemail, but Customer Support does not answer calls on that line. Eligible logged-in Sportsbook and Casino customers can request a callback through the chatbot.
What is the DraftKings customer-service email?
Email support@draftkings.com. The chatbot remains the preferred route for account-specific assistance.
Is DraftKings customer support available 24/7?
The online Help Center and chatbot are accessible online, but DraftKings does not currently publish one guaranteed 24/7 live-agent response schedule.
How long does DraftKings identity verification take?
Automatic verification can be immediate. Manual Customer Support verification commonly takes 24–48 hours.
Why is my DraftKings account locked?
Possible reasons include identity review, duplicate accounts, payment ownership, unusual activity, geolocation, responsible-gaming concerns or another terms-of-use issue.
How long does a DraftKings withdrawal take?
The timeline varies by method. Eligible debit-card withdrawals may take up to 24 hours, while bank, wallet and check withdrawals can take longer.
Why did DraftKings cancel my withdrawal?
Common reasons include incomplete verification, an unsettled deposit, an ineligible payment method, security review or failure to meet the applicable play-through requirement.
Why can’t DraftKings detect my location?
Enable device location services and Wi-Fi, disable VPN or proxy software, update the app and confirm that the product is legal in the current location.
Can DraftKings end self-exclusion early?
No. DraftKings states that a selected self-exclusion period cannot be shortened.
Where should I mail a DraftKings complaint?
Mail it to DraftKings Customer Support, 222 Berkeley Street, 5th Floor, Boston, Massachusetts 02116.
Where can I get help with problem gambling?
Call the free and confidential National Problem Gambling Helpline at 1-800-MY-RESET or use DraftKings’ Responsible Gaming Center.
Related Fantasy Sports and Account Support Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official support routes, withdrawal guidance, verification information, responsible-gaming resources and customer reviews.
We are not owned by DraftKings Inc., a state gaming regulator, bank, payment provider, sports league, casino or responsible-gaming organization.
Share Your DraftKings Customer Service Experience
Have you contacted DraftKings about a locked account, identity verification, deposit, withdrawal, geolocation error, promotion, bet settlement, responsible-gaming restriction or unauthorized transaction? Leave a factual review below and explain which DraftKings product and support route were involved, the approximate response time and whether the issue was resolved.
Comments are moderated. Do not include usernames, account emails, order or bet numbers, payment information, bank statements, tax documents, identification, verification photographs, support-case numbers or private correspondence.
Page Update Note
This DraftKings customer-service page was reviewed and updated on July 17, 2026. The update made the official chatbot the primary support route, clarified callback and automated-voicemail options, removed the unsupported 24/7 live-support promise, verified the Boston mailing address and added current guidance for account locks, identity verification, geolocation, deposits, withdrawals, promotions, responsible-gaming tools and regulatory complaints.
Last Updated: July 17, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with DraftKings Inc., a state gaming regulator, bank, payment provider, sports league, casino or responsible-gaming organization. DraftKings does not provide customer support through this website.
Support routes, callback availability, verification requirements, withdrawal times, promotion terms, geolocation rules, product availability, age requirements and state regulations can change. Review the DraftKings account, applicable promotion, House Rules, jurisdiction-specific terms and official Help Center for controlling information.
This page cannot unlock an account, verify identity, process a deposit or withdrawal, change a bet result, issue promotional credit, end self-exclusion or decide a regulatory complaint.