Brandy Melville customer service can help with online orders, shipping, returns, refunds, damaged or incorrect merchandise, gift cards and other shopping questions. The U.S. retailer currently offers support by phone, email and live chat.
How to Contact Brandy Melville Customer Service
- Customer Service Phone: 310-773-5405
- Phone hours: Monday-Friday, 7:00 AM-6:00 PM Pacific Time; Saturday-Sunday, 7:00 AM-2:00 PM Pacific Time
- Email: online@brandymelvilleusa.com
- Live chat: Available through the official Customer Service page during the same published hours
- Customer Service: Brandy Melville Customer Service
- Store locator: Find a Brandy Melville Store
- Online-order return address: Brandy Melville Returns, 9701 Premier Pkwy, Miramar, FL 33025
- Official U.S. website: Brandy Melville USA
The older support@brandymelvilleusa.com email and 1525 S. Sepulveda Blvd. address previously shown on this page are not published on Brandy Melville’s current U.S. customer-service pages.
Best Brandy Melville Support Route by Issue
- Online order: Call, email or chat with Brandy Melville Customer Service.
- Order tracking: Use the tracking email or sign in to your online account.
- Damaged or incorrect item: Email Customer Service within 7 days and include photographs when applicable.
- Missing item: Contact Customer Service within 7 days of receiving the shipment.
- Online return: Verify eligibility and mail the return using the current return instructions.
- Store purchase: Refer to the policy printed on the store receipt and contact that location when necessary.
- Lost package: Review carrier tracking and contact Brandy Melville if the shipment cannot be located.
- Gift card: Contact Customer Service if an eligible Brandy Melville gift card does not work online.
What to Have Before Contacting Brandy Melville
- Order number
- Email address used for the order
- Product name and description
- Purchase or delivery date
- Tracking number
- Photos of damaged or incorrect merchandise
- Store receipt for an in-store purchase
- Return tracking information
- Previous customer-service correspondence
Brandy Melville Online Returns
Brandy Melville currently requires most eligible online returns to be made within 30 days of the purchase date.
Returned merchandise should be:
- Unworn
- Unwashed
- Returned with original tags attached
Customers are responsible for return shipping, and original shipping charges are nonrefundable.
Brandy Melville does not currently provide a prepaid standard return label in its published U.S. instructions.
Brandy Melville Final Sale Items
Brandy Melville currently lists several categories as final sale.
These include:
- Intimates
- Swimwear
- Jewelry
- Belts
- Hats
- Hair accessories
- Backpacks
- Eyewear
- Scarves
- Handbags
- Keychains
- Discounted merchandise
Check an item’s eligibility before paying to ship it back.
Where to Mail a Brandy Melville Online Return
Current U.S. return instructions list:
Brandy Melville Returns
Order # [your order number]
9701 Premier Pkwy
Miramar, FL 33025
Include the original invoice, a copy of the invoice or the order-confirmation email so the warehouse can identify the purchase.
Use a trackable shipping service and retain the receipt until the refund is complete.
This is a return-processing address, not a general corporate office. Do not send unrelated correspondence or store purchases there.
Brandy Melville Refund Timing
Brandy Melville says qualifying returns are generally processed within approximately 5-7 business days after the warehouse receives them.
The refund is normally credited to the original payment method.
After Brandy Melville processes a card refund, the customer’s bank may require another 5-7 business days to display the credit.
If the original payment method is no longer available, Brandy Melville says it may issue an electronic gift card.
Keep the return tracking and refund-confirmation email until the credit appears.
Late Brandy Melville Returns
Brandy Melville’s current Customer Service page contains somewhat conflicting language about returns beyond 30 days.
The published policy says items must be returned within 30 days of purchase. A later portion of the same page says returns beyond the 30-day limit may receive an electronic gift card.
Because of this inconsistency, customers should not rely on a late return being accepted.
For the safest result:
- Return eligible merchandise within 30 days.
- Contact Customer Service before mailing an item after the deadline.
- Keep any written approval Brandy Melville provides.
Can You Return a Brandy Melville Store Purchase by Mail?
The online/mail return process does not accept purchases made at Brandy Melville retail stores.
For an item purchased in a store, Brandy Melville directs customers to the return policy printed on the original receipt.
Store policies and deadlines may differ from the online return policy.
Contact the store where the merchandise was purchased if the receipt does not answer the question.
Damaged, Wrong or Missing Brandy Melville Items
Brandy Melville asks customers to report problems with an online order within 7 days after receiving it.
This includes:
- Damaged merchandise
- Incorrect merchandise
- Missing items
For a damaged item, email online@brandymelvilleusa.com with:
- Order number
- Description of the problem
- Photographs showing the damage
Brandy Melville currently says it responds to order-problem emails within approximately 24 hours.
Do not discard damaged merchandise or packaging until Customer Service tells you whether it needs to be returned.
Brandy Melville Shipping and Order Tracking
Current U.S. guidance says orders normally require approximately 3-5 business days to process before shipment.
Orders are not shipped on weekends or holidays.
Once an order ships, Brandy Melville emails tracking information. Customers with an account can also review order status online.
Current standard FedEx Ground delivery is listed at approximately 5-10 days, although shipping times are estimates and can vary.
Express shipping options may also appear at checkout.
Can Brandy Melville Change an Order After It Ships?
Brandy Melville says it cannot make changes once a package has shipped.
After receiving the tracking number, customers may be able to use FedEx Delivery Manager to request certain eligible delivery changes directly from the carrier.
Carrier fees or restrictions may apply.
Review the shipping address carefully before placing an order.
Undeliverable and Lost Brandy Melville Packages
If a package is considered undeliverable and returned to Brandy Melville, the company says it will refund the order after receiving the shipment but deduct a $10 returned-package fee charged by the shipper.
Brandy Melville says it does not automatically reship returned packages.
Customers who still want the merchandise must place another order.
For a package that appears lost rather than returned, contact Brandy Melville Customer Service with the order and tracking information.
Brandy Melville Payment and Refund Questions
Brandy Melville currently accepts several payment options for U.S. online orders, including major payment cards, PayPal and Brandy Melville gift cards.
For ordinary credit-card orders:
- The purchase amount is generally authorized when the order is placed.
- The card is charged when the order ships.
- A temporary authorization may appear before the actual charge.
PayPal purchases are charged when the order is placed.
If an item becomes unavailable after ordering, Brandy Melville says it refunds the out-of-stock item when the remainder of the order ships.
Brandy Melville Gift Cards
Brandy Melville gift cards can currently be redeemed online by entering the gift-card number during checkout.
If the gift card does not cover the complete purchase, the remaining balance can be paid using another accepted method.
Do not publish gift-card numbers or screenshots containing the complete card information in a public review.
Who Operates Brandy Melville USA?
Brandy Melville’s current U.S. Privacy Policy identifies Constant USA, Inc. as the operator responsible for the U.S. website and customer information.
The policy uses:
for customer privacy inquiries.
The current official customer-service pages do not publish the older 1525 S. Sepulveda Blvd. address as Brandy Melville’s U.S. corporate customer-service address, so it should not be used for order complaints or merchandise returns.
How to Escalate a Brandy Melville Complaint
- Identify whether the purchase was made online or in a store.
- Keep the receipt, order confirmation, tracking and photographs.
- Call 310-773-5405, use live chat or email online@brandymelvilleusa.com.
- For damaged, incorrect or missing merchandise, report the problem within 7 days.
- Explain the problem and requested resolution clearly.
- Keep copies of customer-service replies.
- For a store-specific issue, contact the store and ask for the manager when appropriate.
Brandy Melville Reviews and Complaints
CustomerServiceNumbers.com currently displays a Brandy Melville rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving Brandy Melville clothing, sizing, stores, shipping, returns, refunds or customer service.
What to Include in a Brandy Melville Review
Helpful reviews can describe:
- Online or in-store purchase
- General store location when relevant
- Shipping or delivery
- Damaged, wrong or missing merchandise
- Return or refund experience
- Product or sizing concern
- Customer-service response time
- Whether the problem was resolved
Privacy Warning for Brandy Melville Reviews
Do not publish your full order number, tracking number, home address, phone number, email address, payment-card details, gift-card number or account password in a public review.
Crop identifying information from receipts, shipping labels and customer-service screenshots before posting them.
Provide order-specific details privately through Brandy Melville’s official support channels.
Related Fashion Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share service experiences since 2004. We independently organize official contact routes, return information and public customer feedback so readers can identify the appropriate company or store for an order or shopping problem.
Share Your Brandy Melville Customer Service Experience
Have you contacted Brandy Melville about an online order, store purchase, shipping problem, damaged item, return, refund or gift card? Leave a rating and review below. Explain which support route you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include order numbers, tracking numbers, addresses, phone numbers, emails, payment information, gift-card details or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Brandy Melville, Constant USA, Inc., any Brandy Melville store, FedEx or any payment provider. Brandy Melville does not provide customer support through this website.
Phone numbers, support hours, return rules, final-sale exclusions, shipping charges and store policies can change. Verify current information directly with Brandy Melville before mailing merchandise or relying on a refund or return outcome.