Energizer customers may need help with dead batteries, battery leakage, corrosion, device damage, rechargeable batteries, chargers, flashlights, lanterns, specialty batteries, hearing-aid batteries, product recalls, warranty questions, or another product problem. Energizer provides customer support by phone, email, online contact form, and online support resources.
Energizer Customer Service Contact Information
- Energizer Customer Support: 1-800-383-7323
- Published Consumer Support Hours: Monday-Friday, 8:00 AM-5:00 PM ET
- Customer Support Email: customersupport@energizer.com
- Online Contact Form: Contact Energizer
- Battery Support: Energizer Battery FAQs
- Corporate Phone: 314-985-2000
- Energizer Holdings Headquarters: 8235 Forsyth Boulevard, Suite 100, St. Louis, MO 63105
- Official Website: Energizer.com
Energizer’s current U.S. contact form allows customers to identify the brand and product involved, explain the problem, and upload photographs. Providing clear photos can be especially useful for leaking batteries, damaged devices, packaging problems, and lighting-product claims.
Best Energizer Support Route by Issue
- Dead or defective batteries: Call 1-800-383-7323 or submit the Energizer contact form.
- Leaking batteries: Keep the leaking batteries and damaged device and contact Energizer for claim instructions.
- Battery damaged a device: Ask about Energizer’s applicable No Leak Guarantee.
- Rechargeable battery problem: Identify the battery type and charger before contacting support.
- Battery charger problem: Check the charger manual and contact Energizer about applicable warranty service.
- Flashlight or lantern problem: Identify the model number and review the specific product warranty or recall information.
- Recalled lantern: Stop using the affected product and follow Energizer’s January 2026 recall instructions.
- Retailer shipping or return issue: Contact the store or website that processed the purchase.
- Battery recycling: Check local requirements and Energizer’s Battery Care information.
Information to Have Before Contacting Energizer
Gather the information relevant to the problem:
- Battery or product type
- Battery size, such as AA, AAA, C, D, 9V, or coin cell
- Product or model number
- Package UPC or other identifying information
- Best If Used By or date code when applicable
- Purchase date
- Retailer where the product was purchased
- Receipt or proof of purchase when available
- Photographs of leakage, corrosion, damaged packaging, or product damage
- Description of the device in which the batteries were installed
- The replacement, repair, reimbursement, or other resolution requested
Do not dispose of a leaking battery or damaged device before contacting Energizer if you intend to submit a leakage-damage claim. Energizer may require the battery and device as proof.
Energizer No Leak Guarantee
Energizer provides a No Leak Guarantee covering several battery families, but the exact coverage differs by product.
For qualifying Energizer MAX alkaline batteries, Energizer states that it will repair or replace, at its option, a device damaged by battery leakage during the life of the battery or within two years after the battery has been fully used.
If the exact device is no longer available, Energizer may replace it with a product of comparable market value.
Energizer requires the leaking battery and damaged device as proof of a qualifying claim.
Damage caused by misuse or modification of the batteries or device can be excluded.
Other Energizer Leakage Guarantees
Energizer’s current battery information also describes leakage protection for additional products.
Depending on the battery:
- Energizer EcoAdvanced AA/AAA: Qualifying device damage from leakage may be repaired or replaced.
- Energizer Hearing Aid batteries: Qualifying hearing-aid damage caused by leakage may be repaired or replaced.
- Energizer Recharge Power Plus and Recharge Universal AA/AAA: Qualifying device damage from leakage is covered for up to one year after full discharge.
- Energizer Ultimate Lithium: Energizer states these batteries are guaranteed not to leak under normal consumer usage.
Call 1-800-383-7323 for return and claim instructions before mailing a leaking battery or damaged product.
What to Do If an Energizer Battery Leaks
If you find a leaking or corroded battery:
- Stop using the affected device.
- Avoid direct contact with leaked battery material.
- Keep children and pets away from the battery.
- Do not throw away the battery if you plan to make an Energizer damage claim.
- Photograph the battery compartment, battery markings, and device damage.
- Call Energizer at 1-800-383-7323.
- Follow Energizer’s instructions for handling and returning the battery or device.
Do not attempt to recharge a leaking disposable battery.
Dead or Weak Energizer Batteries
If a newly purchased battery appears dead:
- Confirm the battery is installed with the correct polarity.
- Check the device contacts for dirt or corrosion.
- Test the device with another known-working battery if appropriate.
- Check the Best If Used By date.
- Do not mix old and new batteries.
- Do not mix battery chemistries or brands in the same device.
If multiple batteries from a new package appear defective, keep the package and batteries and contact Energizer Consumer Support.
The package UPC, production codes, and photographs can help Energizer identify the product.
Energizer Battery Shelf Life
Shelf life varies by Energizer battery chemistry and size.
Energizer currently states that examples include:
- Energizer MAX AA, AAA, C and D: Up to 10 years in storage
- Energizer MAX 9V: Up to 5 years in storage
- Energizer Ultimate Lithium AA and AAA: Up to 20 years in storage
- Energizer Ultimate Lithium 9V: Up to 10 years in storage
The best consumer experience occurs when batteries are used before their printed Best If Used By date.
Storage life does not mean a battery is guaranteed to power every device for that length of time after installation.
Energizer Rechargeable Battery Problems
Energizer sells rechargeable nickel-metal hydride batteries and several charger models.
If rechargeable batteries stop holding a charge:
- Confirm that the batteries are rechargeable NiMH batteries.
- Use a charger designed for that battery type.
- Clean dirty battery contacts carefully.
- Allow batteries to charge according to the charger’s instructions.
- Avoid mixing batteries with different capacities, ages, or conditions when the charger instructions prohibit it.
Energizer recommends charging rechargeable batteries at normal room temperature and recharging batteries periodically rather than leaving them discharged for extended periods.
Never attempt to recharge an Energizer battery unless it is specifically marked rechargeable.
Energizer Battery Charger Warranty
Energizer rechargeable battery chargers can carry product-specific warranties.
Some Energizer charger instructions provide a limited lifetime warranty to the original U.S. or Canadian purchaser for qualifying defects in materials or workmanship.
Coverage and exclusions depend on the specific charger.
Before making a claim:
- Identify the charger model.
- Locate the original purchase information.
- Review the manual for that charger.
- Call Energizer at 1-800-383-7323 for warranty instructions.
Do not assume that every Energizer product has the same warranty period.
Energizer Flashlight and Lighting Warranty Help
Energizer sells flashlights, headlamps, lanterns, work lights, emergency lights, and rechargeable lighting products.
Warranty coverage varies by model. Certain Energizer lighting products carry lifetime guarantees against defects in materials and workmanship, while exclusions can apply for accidents, unreasonable use, normal wear, or product modification.
Check the instructions supplied with the specific light before filing a warranty claim.
For support, call 1-800-383-7323 and have the model number available.
2026 Energizer Lantern Recall
Energizer and the U.S. Consumer Product Safety Commission announced a recall on January 15, 2026 involving certain Energizer Large Power Indicator Lanterns.
The recall involves model:
BGAAL9
with an affected June 2024 date code.
The lithium-ion batteries installed in the recalled lanterns can overheat, creating a burn hazard.
Consumers with an affected lantern should:
- Stop using it immediately.
- Check the model and date code.
- Contact Energizer for recall registration.
- Follow the return instructions.
- Use the prepaid shipping materials supplied by Energizer when instructed.
Energizer states that qualifying recalled lanterns are eligible for a full refund.
Do not place a recalled lithium-ion lantern in household trash, curbside recycling, or ordinary battery-recycling boxes. Follow the recall-specific disposal and return instructions.
Use the official Energizer Lantern Recall page for current details.
Energizer Coin and Button Battery Safety
Small coin lithium batteries can cause severe injuries if swallowed.
Energizer advises consumers to:
- Keep coin batteries and devices containing them away from children.
- Keep batteries in their original packaging until needed.
- Secure battery compartments according to the device instructions.
- Seek immediate medical attention if a child may have swallowed a coin battery.
Do not wait for symptoms if ingestion is suspected.
Use Energizer’s official coin-battery safety resources for current instructions.
Energizer Battery Care
Energizer recommends several practices that can reduce battery problems:
- Install batteries with the correct positive and negative orientation.
- Replace all batteries in a device at the same time.
- Use batteries of the same size and type together.
- Remove exhausted batteries promptly.
- Remove batteries from devices that will be stored for long periods.
- Store batteries in a cool, dry location at normal room temperature.
- Keep battery contacts clean.
Energizer warns against:
- Mixing old and new batteries
- Mixing different battery chemistries or brands
- Carrying loose batteries with metal objects
- Crushing, puncturing, or disassembling batteries
- Throwing batteries into fire
- Attempting to recharge disposable batteries
- Storing batteries or battery-powered devices in excessive heat
How to Recycle Energizer Batteries
Battery recycling and disposal requirements depend on the battery chemistry and the customer’s state or municipality.
Energizer encourages responsible battery recycling and recommends checking local regulations.
Rechargeable batteries can often be recycled through participating battery-recycling programs.
For large quantities of button-cell batteries or questions about proper handling, businesses can contact Energizer Customer Support at 1-800-383-7323.
Lithium and recalled products may have special handling requirements, so do not assume every battery belongs in the same recycling stream.
Energizer Products Purchased From a Retailer
Energizer batteries and lighting products are sold through supermarkets, pharmacies, mass merchants, home-improvement stores, warehouse clubs, online retailers, and many other sellers.
If the problem involves:
- Shipping
- Wrong item
- Missing package
- Store pickup
- Retail price
- Ordinary retailer return
contact the retailer that processed the transaction.
If the issue involves the performance, leakage, warranty, or safety of an Energizer product, contact Energizer directly.
Who Owns Energizer?
Energizer is a principal brand of Energizer Holdings, Inc., a publicly traded consumer-products company listed on the New York Stock Exchange under the ticker ENR.
Energizer Holdings’ battery and lighting portfolio includes brands such as:
- Energizer
- Eveready
- Rayovac
- Varta in certain international markets
Energizer Holdings also owns a portfolio of automotive-care brands.
For ordinary Energizer battery, charger, flashlight, leakage, or warranty questions, customers should use Energizer Consumer Support rather than the corporate switchboard.
Energizer Corporate Headquarters
Energizer Holdings’ current 2026 SEC filings list:
Energizer Holdings, Inc.
8235 Forsyth Boulevard
Suite 100
St. Louis, MO 63105
314-985-2000
This replaces the older 533 Maryville University Drive, St. Louis, MO 63141 headquarters address previously shown on this CustomerServiceNumbers.com page.
For product complaints and warranty claims, call 1-800-383-7323 instead of the corporate switchboard.
How to Escalate an Energizer Customer Service Complaint
If the first contact does not resolve the problem:
- Keep the batteries, product, packaging, receipt, and damaged device when applicable.
- Photograph the product, date codes, leakage, corrosion, or other damage.
- Call Energizer Consumer Support at 1-800-383-7323.
- Email customersupport@energizer.com or submit the official contact form when written documentation is useful.
- Clearly state whether you are requesting a replacement, leakage claim, device repair, refund, warranty review, or another resolution.
- Ask for claim or case information when available.
- Follow Energizer’s return instructions before mailing batteries or damaged products.
- Keep tracking and claim documentation until the issue is resolved.
Energizer Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 3.0 out of 5 stars based on 3 Energizer reviews.
All three visible reviews are historical and were submitted between 2014 and 2016.
A review dated August 20, 2016 described purchasing a 9V Energizer battery that appeared dead when installed in a scale.
A review dated January 14, 2016 reported that a newly purchased 24-pack of AA batteries appeared to be dead.
A review dated April 1, 2014 described Energizer rechargeable batteries that reportedly stopped holding a charge after being charged only twice.
Because the page contains only three reviews and all are approximately a decade old, they should not be treated as representative of Energizer’s current product quality or customer-service performance.
However, the limited historical feedback does show that the reviews submitted to CustomerServiceNumbers.com focused on battery performance and defective-battery concerns rather than broader customer-service themes.
Frequently Asked Questions
What is the Energizer customer service phone number?
Energizer Customer Support can be reached at 1-800-383-7323.
What are Energizer customer service hours?
Energizer’s current 2026 consumer-contact information lists phone availability Monday-Friday from 8:00 AM to 5:00 PM Eastern Time.
What is the Energizer customer service email?
Energizer currently publishes customersupport@energizer.com in its consumer-contact and technical materials.
What should I do if an Energizer battery leaks?
Keep the leaking battery and damaged device and call Energizer at 1-800-383-7323 for return and claim instructions.
Will Energizer replace a device damaged by a leaking battery?
Energizer’s No Leak Guarantee can cover repair or replacement of qualifying devices damaged by leakage from specified Energizer batteries. Coverage and time limits vary by battery type.
How long do Energizer MAX batteries last in storage?
Energizer currently states that MAX AA, AAA, C, and D batteries can last up to 10 years in storage, while MAX 9V batteries can last up to five years.
Can regular Energizer batteries be recharged?
No. Only batteries specifically marked rechargeable should be recharged. Energizer warns that attempting to recharge a disposable battery can cause leakage or rupture.
Are Energizer batteries recyclable?
Recycling requirements vary by battery chemistry and location. Energizer encourages battery recycling and recommends checking local rules and battery-recycling programs.
Is there an Energizer recall in 2026?
Yes. Certain Energizer Large Power Indicator Lanterns, model BGAAL9 with a June 2024 date code, were recalled in January 2026 because their lithium-ion batteries can overheat. The recall is specific to those affected lanterns and does not apply generally to Energizer batteries.
Where is Energizer headquartered?
Energizer Holdings’ current corporate address is 8235 Forsyth Boulevard, Suite 100, St. Louis, Missouri 63105.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Energizer Holdings, Energizer Brands, a battery retailer, or the U.S. Consumer Product Safety Commission.
The purpose of this page is to help customers locate current official support routes for Energizer batteries, leakage claims, damaged devices, rechargeable products, lighting products, warranties, recalls, and product complaints.
Share Your Energizer Customer Service Experience
If you have contacted Energizer about dead batteries, leaking batteries, corrosion, device damage, rechargeable batteries, a charger, flashlight, lantern, recall, warranty claim, or another product problem, describe the product involved, support route used, how Energizer responded, and whether the issue was resolved.
Privacy warning: Do not post complete claim numbers, payment information, home addresses, private correspondence, photographs containing sensitive information, or other personal details.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Energizer Holdings, Inc., Energizer Brands, LLC, any retailer, or the U.S. Consumer Product Safety Commission. CustomerServiceNumbers.com cannot process Energizer claims, replace batteries, repair damaged devices, issue recall refunds, determine warranty eligibility, or act on behalf of Energizer.
Battery warranties, leakage guarantees, product specifications, recall information, support hours, and recycling requirements can change. Verify important safety and warranty information directly through Energizer.com and follow the instructions for the exact battery or product involved.
