Need help with an Elkay sink, faucet, drinking fountain, water cooler, bottle filling station or filter? Start with Elkay Customer Care at 1-800-476-4106. Warranty, technical-service and installation questions have separate support routes listed below.
How to Contact Elkay Customer Service
- USA and Canada Customer Care: 1-800-476-4106
- Customer Care Hours: Monday–Friday, 7 a.m.–6 p.m. Central time
- Customer Care Email: CustCare@Elkay.com
- Technical Service and Warranty: 1-800-260-6640, option 1
- Installation Services: 1-800-952-8064
- International Customer Care: 1-630-575-4755
- International Email: IntlCare@Elkay.com
- Official Website: Elkay.com
- Support Center: Elkay Support and Resources
Choose the Correct Elkay Support Route
- Product information, orders or general questions: Call Customer Care at 1-800-476-4106 or email CustCare@Elkay.com.
- Warranty, replacement parts or technical troubleshooting: Call 1-800-260-6640, option 1, or use the Elkay warranty and service form.
- Drinking fountain, cooler or bottle-filler repair: Use the Elkay service-agent locator to find a drinking-water service provider.
- Installation assistance: Call Elkay Installation Services at 1-800-952-8064.
- International assistance: Call 1-630-575-4755 or email IntlCare@Elkay.com.
What to Have Ready
Providing complete product information can help Elkay identify the correct manual, part, warranty or service route. Have the following available when possible:
- Product model and serial number
- Purchase date and retailer or distributor
- Receipt, invoice or other proof of purchase
- Installation date and installation location
- A clear description of the problem
- Photos or video showing damage, leaks or error messages
- Previous case, claim or service numbers
Elkay Warranty and Service Help
Warranty coverage varies by product. Drinking-water equipment and sinks, faucets and accessories may have different warranty terms. Review the warranty for the exact model before requesting service.
For a warranty or service request, use the official warranty and service form. Elkay may request the model number, serial number, installation address, proof of purchase and details about the problem.
Customers checking the status of a drinking-water product warranty can also email SVtechservice@elkay.com.
Elkay Cooler and Bottle-Filler Recall
Elkay maintains a recall checker for certain Elkay and Halsey Taylor water coolers and bottle fillers manufactured between May 2 and June 22, 2017. The recall concerns a possible electrical-shock hazard involving internal grounding screws.
Use Elkay’s cooler and bottle-filler recall checker. If Elkay identifies the unit as affected, unplug it and follow the company’s repair instructions. Recall questions can be directed to 1-800-260-6640.
Elkay Headquarters and Ownership
Elkay combined with Zurn Water Solutions in 2022. Elkay continues to operate as an active product brand within Zurn Elkay Water Solutions.
Elkay Headquarters
Elkay
1333 Butterfield Road, Suite 200
Downers Grove, IL 60515
Phone: 1-630-574-8484
Zurn Elkay Water Solutions Headquarters
Zurn Elkay Water Solutions Corporation
511 W Freshwater Way, 2nd Floor
Milwaukee, WI 53204
Corporate Office: 1-414-808-0100
The headquarters numbers are corporate contacts and should not replace Elkay Customer Care for routine product, order, part or warranty assistance.
Related Customer Service Guides
Share Your Elkay Experience
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Elkay Customer Service FAQs
What is the Elkay customer service phone number?
Elkay Customer Care for the United States and Canada can be reached at 1-800-476-4106.
What are Elkay’s customer service hours?
Elkay lists Customer Care hours as Monday–Friday, 7 a.m.–6 p.m. Central time.
What number should I call for Elkay technical or warranty help?
Call Elkay Technical Service and Warranty at 1-800-260-6640 and select option 1.
How do I find an Elkay drinking-water service agent?
Use Elkay’s online service-agent locator and search by ZIP code, city, state or address.
Who owns Elkay?
Elkay became part of Zurn Elkay Water Solutions when Zurn Water Solutions completed its combination with Elkay Manufacturing in July 2022.
Is the Elkay headquarters number the same as customer service?
No. The Downers Grove headquarters number is 1-630-574-8484. Routine product and support questions should begin with Customer Care at 1-800-476-4106.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer-service contact information and consumer reviews since 2004. This page distinguishes Elkay Customer Care from technical-service, installation and headquarters contacts and links readers to official Elkay resources.
Page Update Note: This page was reviewed on August 15, 2026. It provides Elkay customer service, technical support, warranty, installation, recall and headquarters information available from official Elkay and Zurn Elkay sources at the time of review.
Independent-Site Disclaimer: CustomerServiceNumbers.com is an independent customer-service information and review website. It is not affiliated with, endorsed by or operated by Elkay or Zurn Elkay Water Solutions. Elkay representatives do not answer questions submitted through this page. Contact Elkay directly for product, order, warranty or service assistance.