Elgato makes streaming, video, audio, lighting, camera, and content-creation equipment including Stream Deck controllers, Game Capture devices, Facecam cameras, Wave microphones and audio products, Key Light products, Prompter hardware, docks, and related software. Customers may need help with a defective device, software problem, order, return, refund, warranty claim, RMA replacement, missing shipment, compatibility issue, firmware update, or another technical-support concern.
Elgato provides a dedicated U.S. telephone support number as well as an extensive online Help Center. For most product and technical problems, contact Elgato Support directly rather than the corporate office of parent company Corsair.
- Elgato U.S. Support Phone: 1-888-831-6488
- General Phone Support Hours: Monday–Sunday, 10 AM–5 PM Pacific
- Elgato Help Center: Elgato Support
- Elgato Contact Page: Contact Elgato
- Returns Center: Start an Elgato Return
- Returns & Refunds: Elgato Return Policy
- Software Downloads: Elgato Downloads
- Parent Company: Corsair Gaming, Inc.
- Corsair Corporate Headquarters: 115 N. McCarthy Blvd., Milpitas, CA 95035
- Official Website: Elgato.com
How to Contact Elgato Customer Service
Customers in the United States can call Elgato Support at 1-888-831-6488. Elgato’s dedicated telephone-support page lists support Monday through Sunday from 10 AM to 5 PM Pacific and recommends having your computer and Elgato equipment nearby if troubleshooting is required.
Elgato also maintains an online Help Center covering Stream Deck, capture products, cameras, Wave audio equipment, lighting, Prompter, docks, software, orders, warranty replacements, returns, and other customer-service topics.
For an issue that cannot be solved by a support article, use the contact options presented through the Elgato Help Center to create a support request.
Elgato Support by Issue
- Stream Deck problem: Check the Stream Deck support articles and current software version before contacting technical support.
- Capture card problem: Confirm the exact capture-device model, computer specifications, console or video source, software version, and error symptoms.
- Wave microphone or Wave Link issue: Update Wave Link and record the operating system, audio devices, and symptoms before calling.
- Facecam or Camera Hub problem: Check Camera Hub updates, USB connections, computer compatibility, and firmware information.
- Elgato.com order problem: Have the order number and purchase email address ready.
- Return or refund: Use the Elgato Returns Center for an eligible direct purchase.
- Defective hardware: Contact Elgato Support about warranty troubleshooting and an RMA exchange.
- Suspicious partnership email: Do not reply or provide personal information; verify the message through official Elgato Support.
Elgato Orders and Shipping
For an Elgato.com order, keep the confirmation email containing the order number. Elgato’s order tools use the order number and email address associated with the purchase to locate the order.
After an order ships, Elgato sends tracking information. A newly created tracking number may take time to become active with the shipping carrier.
If an order is still eligible for cancellation, the option may appear in the Elgato account order history. Guest customers can use the information from their order-confirmation email.
How to Cancel an Elgato.com Order
Elgato allows eligible orders to be canceled before fulfillment reaches certain stages. Once an order is being prepared for shipment, has been handed to the carrier, or is already in transit, it generally cannot be canceled.
If the order can no longer be canceled, wait for delivery and use the return process if the item qualifies under the Elgato return policy.
Elgato Returns and Refunds
For qualifying hardware purchased directly from Elgato.com, Elgato currently provides a 60-calendar-day return period measured from the date the item was received.
Products purchased from Amazon, Best Buy, another retailer, or another seller generally must be returned according to that seller’s return and refund policy rather than through Elgato’s direct-purchase return program.
Eligible direct purchases can be returned through the Elgato Returns Center. You will need the order number and the email address used for the purchase.
Return the included cables, adapters, accessories, and documentation as required. Unless the return resulted from an Elgato handling error, the original shipping charge generally is not refunded.
After an eligible return is received and inspected, Elgato issues the refund to the original payment method. The amount may take additional time to appear depending on the bank or payment provider.
Elgato Marketplace Refunds
Elgato Marketplace products are digital goods and follow different refund rules from physical Elgato hardware. Current policy information states that Marketplace refund requests generally must be submitted within 14 calendar days and are reviewed according to the Marketplace refund policy.
Elgato Warranty and RMA Support
New-in-box Elgato products generally carry a two-year warranty. Refurbished products may have different warranty terms.
In the United States, Elgato says warranty coverage generally applies to products purchased through Elgato.com, Corsair.com, or a Corsair-authorized reseller. Products bought from unauthorized sellers or individuals may not qualify.
Keep your purchase receipt. Elgato requires proof of purchase for a warranty replacement, and Elgato hardware does not require online registration to establish the warranty start date.
A warranty claim generally involves troubleshooting followed by an RMA if replacement is approved. Elgato’s warranty is primarily designed to provide a like-for-like replacement for qualifying defective hardware rather than a cash refund.
Do not throw away a defective product before contacting Elgato. Warranty service may require you to physically possess and return the device.
Elgato RMA Returns
If Elgato approves a warranty exchange, follow the RMA instructions provided by support. Use the correct shipping label and RMA number and keep the carrier drop-off receipt and tracking information.
Do not send a device to Elgato without first receiving return authorization. An unauthorized package may be refused or returned.
Before shipping hardware containing removable storage or personal accessories, review the RMA instructions carefully and remove anything Elgato does not ask you to include.
Elgato Software and Technical Support
Many Elgato products depend on current software and firmware. Elgato’s official download page includes software such as Stream Deck, Wave Link, Camera Hub, Control Center, Elgato Studio, and Stream Deck Mobile.
Before opening a technical-support case:
- Install the current supported Elgato software version.
- Restart the computer and Elgato hardware.
- Check USB, HDMI, audio, network, or power connections as appropriate.
- Record the exact product model.
- Record the operating system and computer hardware.
- Write down any error message.
- Note when the problem began and whether it followed an update.
For telephone troubleshooting, keep the affected computer and Elgato equipment nearby so the support representative can walk through diagnostic steps with you.
Elgato Phishing and Fake Partnership Emails
Elgato has warned users about fraudulent emails impersonating Elgato employees and offering fake partnerships. If you receive a suspicious sponsorship, partnership, or support message, do not provide passwords, payment details, identity documents, account credentials, or other sensitive information.
Verify questionable communications through official Elgato Support rather than replying to the suspicious sender.
Elgato Privacy Requests
Elgato is covered by the Corsair family Privacy Policy. The policy covers Elgato.com, Elgato Marketplace, support interactions, and Elgato software including Stream Deck, Wave Link, Camera Hub, Control Center, Game Capture, and other products.
Privacy-rights and personal-data questions can be sent to data.controller@corsair.com. Ordinary product troubleshooting, returns, warranty claims, and order problems should instead go through Elgato Support.
About Elgato and Corsair
Elgato develops hardware and software for content creators, streamers, broadcasters, gamers, and other video and audio users. Its products include Stream Deck, capture cards, cameras, microphones, lighting, teleprompters, and creator software.
Corsair Gaming, Inc. acquired Elgato in 2018, and Elgato continues to operate as a Corsair brand. Elgato describes itself as based in Germany and California.
Corsair’s current corporate headquarters is at 115 N. McCarthy Blvd., Milpitas, CA 95035. Corporate-office contact should not replace Elgato’s dedicated customer and technical-support routes.
What to Have Ready Before Contacting Elgato
- Exact Elgato product name and model
- Serial or part number when requested
- Purchase receipt or invoice for warranty issues
- Elgato.com order number for order or return questions
- Email address used for the purchase
- Computer operating system
- Elgato software and firmware version
- Computer, console, camera, microphone, or other connected hardware
- Photos of damaged or incorrect items
- Screenshots or exact wording of error messages
- Previous support ticket or RMA number when following up
How to Escalate an Elgato Complaint
Begin with Elgato Support at 1-888-831-6488 or through the official Help Center. For technical problems, complete the requested troubleshooting and provide the specific device and software information.
If an unresolved problem involves a warranty claim, ask whether an RMA is appropriate. If it involves an Elgato.com return, use the Returns Center and keep the return tracking and refund information.
When following up, refer to the existing ticket or RMA number rather than opening multiple unrelated requests. Clearly explain what has already been attempted and what resolution is still needed.
Elgato Customer Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently has no published Elgato customer reviews. The displayed rating is 0 out of 5 based on zero reviews and should not be interpreted as a negative customer-service rating.
Because no reviews have been submitted, CSN does not currently have enough customer feedback to identify meaningful patterns involving Elgato technical support, Stream Deck problems, capture-card compatibility, warranty replacements, returns, refunds, shipping, software, or product reliability.
Related Electronics Customer Service Pages
Elgato Customer Service FAQs
What is the Elgato customer service phone number?
The U.S. Elgato Support phone number is 1-888-831-6488.
What are Elgato support hours?
Elgato’s dedicated telephone-support page currently lists U.S. support Monday through Sunday from 10 AM to 5 PM Pacific. Elgato’s Returns & Refunds page separately lists Web Store Customer Service through 6 PM Pacific for damaged or incorrect orders.
How do I return something bought from Elgato.com?
Eligible direct purchases can generally be returned within 60 calendar days after delivery. Use the Elgato Returns Center with the order number and purchase email address.
Can I return an Elgato product purchased from another retailer?
Retailer purchases generally must follow that retailer’s return and refund policy. Elgato’s direct return program applies to qualifying purchases made through Elgato.com.
How long is the Elgato warranty?
New-in-box Elgato hardware generally carries a two-year warranty. Refurbished products can have different warranty terms.
Do I need my receipt for an Elgato warranty claim?
Yes. Elgato says proof of purchase is required for a warranty replacement, so retain the original receipt or invoice.
Can I cancel an Elgato order after it ships?
No. Elgato says an order cannot be canceled once it is being prepared for shipment, has been handed to the carrier, or is already in transit. An eligible item may instead be returned after delivery.
Where can I download Elgato software?
Use the official Elgato Downloads page for current Stream Deck, Wave Link, Camera Hub, Control Center, Elgato Studio, and other supported software.
Who owns Elgato?
Elgato is a Corsair brand. Corsair Gaming, Inc. acquired Elgato in 2018.
Where is Corsair headquarters?
Corsair currently lists its corporate headquarters at 115 N. McCarthy Blvd., Milpitas, CA 95035.
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