EILEEN FISHER Customer Service, Returns, Repairs & Reviews

Leave a Review

Post Views: 947

EILEEN FISHER customers may need help with an online order, return, refund, exchange, damaged item, missing package, sizing question, gift card, Rewards account, clothing repair, Renew take-back item, international order, or store purchase. EILEEN FISHER provides customer service by phone, email, live chat, and through its online Help Center.

EILEEN FISHER Customer Service Contact Information

Customer-service hours update: The older Monday-Friday 9 AM-9 PM and weekend 9 AM-5 PM schedule previously shown on this CustomerServiceNumbers.com page is no longer the schedule published on EILEEN FISHER’s current Contact Us page.

Holiday hours and the availability of live chat can vary.

Best EILEEN FISHER Support Route by Issue

  • Online order or shipping problem: Call 1-800-445-1603, email experience@eileenfisher.com, or use live chat.
  • Return or refund: Start through the official Returns & Exchanges page and keep the return tracking information.
  • Exchange: Contact Customer Service because exchanges are processed as a return plus a separate new order.
  • Damaged item: Keep the merchandise and original packaging and contact Customer Service before returning it.
  • Store purchase: Contact the original EILEEN FISHER store or Customer Service and keep the receipt.
  • Price adjustment: Check whether the full-price item received its first markdown within 14 days of the original purchase or order date.
  • Garment repair: Bring an eligible clean EILEEN FISHER garment to a participating U.S. retail store.
  • Renew take-back: Bring eligible EILEEN FISHER clothing to a participating U.S. EILEEN FISHER or Renew store.
  • International order: Use the international customer-service number or email experience@eileenfisher.com.

Information to Have Before Contacting EILEEN FISHER

For an order, return, refund, or product problem, gather:

  • Order number
  • Email address used for the purchase
  • Billing ZIP code
  • Item name, color, and size
  • Purchase date
  • Store location when purchased in person
  • Receipt or order-confirmation email
  • Tracking number for shipping problems
  • Return tracking number when applicable
  • Photographs of damaged or defective merchandise when useful

Do not post order numbers, tracking numbers, home addresses, private email addresses, gift-card numbers, payment information, or other sensitive information in a public customer review.

EILEEN FISHER Return Policy

EILEEN FISHER currently accepts eligible unworn U.S. merchandise with the original tags attached within 30 days of purchase.

For qualifying online orders, EILEEN FISHER provides free return shipping when the return is started within the 30-day return period.

Refunds are generally issued to the original form of payment.

For gift-card purchases, the refund is issued on a new gift card. Returns made with a gift receipt receive a gift card.

Customers can start an eligible online return through the official Returns & Exchanges page.

EILEEN FISHER states that processing an online return may take up to five business days after it is received. The customer’s card issuer may then require additional time before the credit appears.

Keep the return tracking number until the refund has been completed.

Can You Return EILEEN FISHER After 30 Days?

EILEEN FISHER’s current FAQ states that merchandise returned more than 30 days after the invoice date may receive credit in the form of an EILEEN FISHER gift card rather than a refund to the original payment method.

Returns made after 30 days do not qualify for the prepaid return label, so the customer is responsible for return shipping.

For these later returns, EILEEN FISHER recommends using a carrier that provides tracking and insurance.

The current mail-return address is:

EILEEN FISHER
45A Enterprise Avenue
Secaucus, NJ 07094

Always check current eligibility before mailing an older purchase because item condition, purchase channel, final-sale status, and other restrictions may affect the return.

Can EILEEN FISHER Online Orders Be Returned to a Store?

Eligible online purchases can generally be returned to EILEEN FISHER retail stores in the United States.

However, there are important exceptions.

EILEEN FISHER states that:

  • Company Stores cannot accept regular retail or online returns or exchanges.
  • Renew stores cannot accept regular retail or online returns or exchanges.
  • Online purchases cannot currently be returned to EILEEN FISHER stores outside the United States.

Use the official store locator and verify the location type before making a special trip to return an online purchase.

EILEEN FISHER Store Return Policy

For eligible store purchases, EILEEN FISHER accepts unworn merchandise with original tags attached within 30 days.

With a receipt, customers can generally receive a refund or exchange for the purchase price.

Without a receipt, EILEEN FISHER states that the customer may receive an exchange or store credit based on the current selling price.

Gift-receipt returns qualify for an exchange or store credit.

Returns and exchanges must also be handled within the appropriate country and store category.

Renew purchases are currently final sale.

EILEEN FISHER Exchanges

EILEEN FISHER does not process an exchange as a direct substitution of one item for another.

Instead:

  1. The original merchandise is returned.
  2. A refund is processed for the returned item.
  3. A separate new order is placed for the replacement size, color, or item.

This means customers may temporarily see both the new charge and the pending refund.

Exchange availability depends on whether the desired replacement item remains in stock.

For assistance, contact EILEEN FISHER Customer Service at 1-800-445-1603.

EILEEN FISHER Price Adjustments

EILEEN FISHER currently offers a one-time price adjustment when an eligible full-price item receives its first markdown within 14 days of the original order or purchase date.

The company does not provide repeated adjustments for subsequent markdowns.

Company Stores and Renew Stores do not provide ordinary price adjustments.

Keep the original order information or receipt when requesting an adjustment.

Damaged or Defective EILEEN FISHER Orders

If merchandise arrives damaged in transit, EILEEN FISHER specifically asks customers to save the original packaging and contact Customer Service before sending it back.

Useful documentation includes:

  • Photographs of the merchandise
  • Photographs of the shipping box
  • Order number
  • Shipping label
  • Description of the damage

Contact EILEEN FISHER at 1-800-445-1603, email experience@eileenfisher.com, or use live chat when available.

Do not discard damaged merchandise or packaging until Customer Service confirms what should be done.

How to Cancel an EILEEN FISHER Order

EILEEN FISHER currently provides a short cancellation window after an online order is submitted.

Customers generally have 45 minutes to cancel.

Registered customers can open their account and locate the order. Guest customers can use the Check Order feature and provide:

  • Order number
  • Email address
  • Billing ZIP code

If the cancellation option is still available, select Cancel Order and keep the cancellation-confirmation email.

After the 45-minute window, an order may already be moving through fulfillment and may need to be handled as a return instead.

EILEEN FISHER Repair Program

EILEEN FISHER offers a garment Repair Program for U.S. customers.

Customers with an eligible damaged EILEEN FISHER garment can bring the clean item to a participating retail store and complete a repair form.

The company currently estimates approximately four to six weeks before the garment is ready for pickup.

Repairable problems can include certain:

  • Small holes
  • Small numbers of pulls
  • Unraveling
  • Open seams
  • Pockets ripped at a seam
  • Missing stitches
  • Elastic waistband problems

Not every damaged garment can be repaired.

Large holes, stains, extensive damage, shoes, bags, and certain missing components may fall outside the program.

The garment must be clean before it is submitted for repair.

EILEEN FISHER Renew Take-Back Program

EILEEN FISHER’s Renew program gives used EILEEN FISHER clothing another potential life through resale, reuse, remaking, donation, or other textile solutions.

Customers can currently bring EILEEN FISHER clothing in any condition to participating U.S. EILEEN FISHER and Renew stores and receive:

$5 in Renew Rewards for each eligible EILEEN FISHER garment returned.

The program has operated since 2009.

Renew merchandise is separate from regular new EILEEN FISHER merchandise, and Renew purchases are final sale.

Use current EILEEN FISHER or Renew information before making a trip because participating locations and program terms can change.

EILEEN FISHER Rewards Program

EILEEN FISHER also operates a separate customer Rewards program.

Current program information states that members generally receive one point for every eligible dollar spent, excluding certain charges and returns.

When a member reaches 2,000 points, EILEEN FISHER issues a $100 Rewards Card by email.

The ordinary Rewards program and Renew Rewards are different programs.

Rewards eligibility can vary according to:

  • Purchase channel
  • Guest checkout
  • Store type
  • Country
  • Returns or exchanges

Sign in to the EILEEN FISHER account or contact Customer Service if points or a reward do not appear as expected.

EILEEN FISHER Gift Cards

EILEEN FISHER gift cards are currently available online to U.S. customers and through participating retail stores.

The company’s FAQ states that its gift cards do not expire.

If merchandise purchased with a gift card is returned, the refund is generally issued on a new EILEEN FISHER gift card rather than as cash or a payment-card refund.

Keep gift-card information private. Do not post the card number or PIN in a customer review or send it to an unverified support account.

EILEEN FISHER International Orders

EILEEN FISHER currently works with Global-e for international online ordering.

For international customer service:

International returns have different rules from U.S. returns.

EILEEN FISHER currently states that eligible international merchandise must generally be unworn with original tags and returned within 30 days of delivery. International return-shipping charges are the customer’s responsibility and are deducted from the refund.

International exchanges are not currently offered. A customer must return the original item and place a separate new order.

EILEEN FISHER Corporate Headquarters

EILEEN FISHER has been headquartered in Irvington, New York, since the early 1990s.

The corporate office is listed as:

Eileen Fisher, Inc.
2 Bridge Street, Suite 230
Irvington, NY 10533

A separate EILEEN FISHER Lab Store operates nearby at 1 Bridge Street in Irvington.

For routine orders, returns, exchanges, product questions, repairs, and Rewards issues, use Customer Service at 1-800-445-1603 instead of the corporate office.

How to Escalate an EILEEN FISHER Customer Service Complaint

If the first contact does not resolve the problem:

  1. Gather the order number, receipt, tracking information, photographs, and previous correspondence.
  2. Call 1-800-445-1603, email experience@eileenfisher.com, or use live chat.
  3. Explain whether the issue involves an order, return, refund, damaged item, store purchase, Rewards account, repair, or another concern.
  4. State the specific resolution you are requesting.
  5. Ask for a case or reference number when available.
  6. Keep screenshots, return tracking, and written correspondence.
  7. Ask for additional review if the first representative cannot resolve the issue.
  8. Keep all records until any promised refund, replacement, repair, or account adjustment is complete.

For a store-specific experience, keep the store location, purchase date, receipt, and name of the associate or manager when known.

EILEEN FISHER Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 EILEEN FISHER reviews.

Because no customer reviews are currently published on this EILEEN FISHER page, there is not enough CustomerServiceNumbers.com feedback to identify supported positive or negative customer-service trends.

The previous article described customer praise involving quality, comfort, and sustainable materials and complaints involving customer service, product availability, and returns. Those statements were not based on reviews actually published on this CustomerServiceNumbers.com listing and should not be treated as customer-review findings.

Customers who have recently contacted EILEEN FISHER can leave a review below describing the order, product, store, return, repair, or other issue, which support route they used, how the company responded, and whether the problem was resolved.

Frequently Asked Questions

What is the EILEEN FISHER customer service phone number?

EILEEN FISHER’s U.S. customer-service number is 1-800-445-1603.

What is the EILEEN FISHER customer service email?

EILEEN FISHER lists experience@eileenfisher.com for customer-service inquiries.

Does EILEEN FISHER have live chat?

Yes. Live chat is available through EileenFisher.com when the Live Chat option is displayed.

What are EILEEN FISHER customer service hours?

The current Contact Us page lists Monday, Wednesday and Friday from 10 AM-6 PM ET; Tuesday and Thursday from 10 AM-7 PM ET; Saturday from 10 AM-4 PM ET; and Sunday closed, excluding applicable holidays.

What is the EILEEN FISHER return policy?

Eligible unworn U.S. merchandise with original tags can generally be returned within 30 days. Qualifying online returns started within that period receive free return shipping.

Can I return an EILEEN FISHER online order to a store?

Eligible online orders can generally be returned to regular EILEEN FISHER U.S. retail stores. Company Stores and Renew Stores cannot accept ordinary retail or online returns or exchanges.

Does EILEEN FISHER offer exchanges?

Yes, subject to availability, but an exchange is processed as a return and a separate new purchase rather than a direct item swap.

Can I cancel an EILEEN FISHER online order?

EILEEN FISHER currently provides approximately 45 minutes after submission to cancel an eligible online order.

Does EILEEN FISHER repair clothing?

Yes. EILEEN FISHER offers a U.S. Repair Program for certain clean, repairable EILEEN FISHER garments submitted through participating retail stores.

What is EILEEN FISHER Renew?

Renew is EILEEN FISHER’s clothing take-back and resale program. Customers can currently receive $5 in Renew Rewards for each eligible EILEEN FISHER garment brought to a participating U.S. EILEEN FISHER or Renew store.

Where is EILEEN FISHER headquartered?

EILEEN FISHER is headquartered in Irvington, New York. Its corporate office is listed at 2 Bridge Street, Suite 230, Irvington, NY 10533.

Related Customer Service Pages

  • J.Jill Customer Service – women’s apparel orders, returns, stores, and customer-service support
  • Talbots Customer Service – women’s clothing orders, returns, exchanges, refunds, and store support
  • Ann Taylor Customer Service – women’s apparel orders, returns, refunds, shipping, and account support

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Eileen Fisher, Inc., EILEEN FISHER Renew, J.Jill, Talbots, Ann Taylor, Global-e, a department store, delivery carrier, or payment provider.

This page distinguishes regular EILEEN FISHER retail returns from Renew and Company Store policies and explains the separate repair, Renew take-back, Rewards, and international-order processes so customers can use the appropriate support route.

Share Your EILEEN FISHER Customer Service Experience

If you have contacted EILEEN FISHER about an online order, store purchase, return, exchange, refund, missing package, damaged item, price adjustment, Rewards account, repair, Renew garment, international order, or another customer-service concern, describe the issue, which support route you used, how EILEEN FISHER responded, and whether the problem was resolved.

Privacy warning: Do not post your order number, tracking number, gift-card number, payment-card information, home address, private email address, telephone number, account password, return label, or other sensitive personal information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Eileen Fisher, Inc., EILEEN FISHER Renew, Global-e, any EILEEN FISHER retailer, delivery carrier, or payment provider.

CustomerServiceNumbers.com cannot cancel an order, process a return, issue a refund, exchange merchandise, repair clothing, adjust Rewards points, accept Renew garments, locate a package, or act on behalf of EILEEN FISHER.

EILEEN FISHER telephone numbers, hours, return windows, exchange procedures, price-adjustment rules, repair eligibility, Renew Rewards, international-order policies, store locations, and corporate information can change. Verify important information directly through EileenFisher.com before making a return, exchange, repair, or other customer-service decision.

0
0 out of 5 stars (based on 0 reviews)
Excellent
Very good
Average
Poor
Terrible

There are no reviews yet. Be the first one to write one.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Related Resources