J.Jill Customer Service: Phone, Returns, Orders & Reviews

If your J.Jill order has not arrived, you need to return or exchange clothing, a refund has not posted, or you have a question about a store purchase, start with J.Jill’s current customer-service system. Have your order number, receipt and product information ready before contacting the company.

Which J.Jill Support Route Should You Use?

• Online or telephone order: Call 1-800-343-5700, email support@JJill.com or use live chat.
• Track a package: Use the Order Status page with your last name and order number.
• Return an eligible item: Return it free at a J.Jill store or use J.Jill’s mail-return process.
• Exchange an eligible item: Visit a J.Jill store or call customer service.
• Cancel an order: Contact customer service or live chat as quickly as possible before the order progresses through fulfillment.
• Store experience or general feedback: Email questions@JJill.com.
• International order: Call 1-603-266-2600.
• J.Jill Credit Card billing: Call 1-800-329-9713 or use the Comenity account-management system.
• Gift card question: Call J.Jill customer service at 1-800-343-5700.

What to Have Ready Before Contacting J.Jill

Gather the information that applies to your issue:

• J.Jill order number
• Last name on the order
• Email address used for the purchase
• Product name, item number, size and color
• Store receipt or online order confirmation
• Shipping and tracking information
• Return tracking information
• Date and amount of any disputed charge
• Gift card information when the issue involves a gift card
• Previous customer-service correspondence

Do not publish complete order numbers, home addresses, payment-card information, J.Jill Credit Card details, gift card numbers or private customer-service correspondence in a public review.

J.Jill Order Status and Tracking

J.Jill provides online order lookup for customers who checked out with or without a J.Jill account.

To check an order without signing in:

1. Open the J.Jill Order Status page.
2. Enter the last name associated with the purchase.
3. Enter the order number from the confirmation email or packing slip.
4. Review the current order and shipment status.

Customers with a J.Jill account can sign in to review their complete order history.

Once an order ships, J.Jill sends a shipping-confirmation email that normally includes carrier information and a tracking link.

J.Jill Shipping

J.Jill currently says in-stock merchandise generally ships within 24 hours or the next business day, Monday through Friday.

Current standard delivery estimates include:

• Continental United States: Up to 7 business days after shipment
• Alaska and Hawaii: Approximately 10-14 business days after shipment
• APO/FPO/DPO: Approximately 10-14 business days after shipment

J.Jill’s standard service commonly uses DHL with final delivery by USPS, although another carrier may sometimes be used.

Current standard shipping and processing charges are:

• Orders from $0.01-$149.99: $9.95
• Orders of $150 or more: Free standard shipping

Shipping promotions and fees can change, so confirm the final amount shown at checkout.

J.Jill Expedited Shipping

J.Jill currently offers:

• Quick Delivery: Guaranteed in two business days when an eligible order is placed by 1 p.m. ET, for an additional $8 over the applicable standard shipping fee
• Express Delivery: Next-business-day delivery for eligible orders placed by 1 p.m. ET, for an additional $15 over the applicable standard shipping fee

Weekend and holiday timing can affect delivery.

If merchandise is needed for a specific event or trip, review the product’s availability and delivery estimate before placing the order.

J.Jill Return Policy

For purchases made on or after March 15, 2025, J.Jill currently accepts eligible returns and exchanges within 60 days of the in-store purchase date or online order shipment date.

Eligible merchandise generally must be:

• Unworn and unwashed, or defective
• Within the applicable return period
• Not marked Final Sale

With the original receipt, eligible merchandise can generally receive:

• An even exchange
• A refund of the original purchase price to the original payment method

Gift purchases and purchases made using certain gift cards or merchandise credits may be refunded as merchandise credit instead.

Returning a J.Jill Order to a Store

J.Jill currently allows eligible merchandise purchased:

• In a J.Jill store
• Online at JJill.com
• By telephone

to be returned or exchanged at a J.Jill store without a return-shipping fee.

Bring:

• The item
• Receipt, packing slip or order-confirmation email
• The credit card used for the purchase when applicable

Use J.Jill’s current store locator to confirm the closest location and store hours before traveling.

Returning a J.Jill Order by Mail

J.Jill’s online return portal provides:

• A printable prepaid USPS return label
• A printerless QR-code option

For an ordinary mailed return using J.Jill’s prepaid USPS service, an $8.95 return-processing fee is deducted from the refund.

J.Jill currently says refund processing begins when the return package is scanned by USPS, and the refund is usually credited to the original payment method within approximately two business days after that scan, although the financial institution may take additional time to display it.

Keep the return tracking information until the credit appears.

Mailing a J.Jill Return With Your Own Carrier

Customers who do not want to use J.Jill’s prepaid USPS label can use their own insured, traceable shipping service.

The current return address is:

J.Jill Returns
100 Birch Pond Dr
Tilton, NH 03276-9900

When using your own carrier, keep the receipt and tracking number until the return and refund are complete.

Do not mail merchandise to J.Jill’s Quincy corporate headquarters.

J.Jill Exchanges

The online return portal does not process exchanges.

For an exchange:

• Visit a J.Jill store, or
• Call 1-800-343-5700

J.Jill currently says replacement merchandise ordered as part of a qualifying exchange is sent with free standard shipping.

Availability can change while an exchange is being processed, so contact J.Jill promptly if you need another size or color.

J.Jill Final Sale Merchandise

Merchandise marked Final Sale cannot currently be:

• Returned
• Exchanged
• Price adjusted

Check the product and checkout information carefully before purchasing Final Sale merchandise.

J.Jill Returns Without a Receipt

When J.Jill cannot locate proof of purchase, its policy may allow a one-time:

• Even exchange, or
• Merchandise credit based on the item’s current selling price

The available resolution depends on whether the company can locate the original transaction and the condition and eligibility of the merchandise.

Keeping the receipt, packing slip or confirmation email provides the clearest path to receiving the original purchase price.

J.Jill Price Adjustments

J.Jill currently permits a one-time price adjustment on qualifying full-price catalog or online merchandise that is later marked down when the request is made within 14 days of shipment.

Final Sale merchandise is not eligible for a price adjustment.

Promotional-code differences and temporary special offers may have separate terms, so contact customer service if you are unsure whether a purchase qualifies.

Canceling a J.Jill Order

If you need to cancel an order, contact J.Jill as quickly as possible at 1-800-343-5700 or through live chat.

J.Jill also allows an unshipped backordered item to be canceled by contacting customer service.

Order processing can move quickly, so cancellation is not guaranteed after fulfillment has begun.

If an order can no longer be canceled, an eligible item may need to be returned after delivery.

Wrong, Damaged or Defective J.Jill Item

If merchandise arrives damaged, defective or different from what was ordered:

• Keep the merchandise and packaging.
• Photograph the product and problem.
• Keep the packing slip and order confirmation.
• Contact J.Jill at 1-800-343-5700 or support@JJill.com.

Defective merchandise is covered by J.Jill’s return policy even when the problem is not simply a change of size or preference.

Do not alter or discard a damaged item before customer service explains the return or replacement process.

J.Jill Package Shows Delivered but Is Missing

If tracking shows delivered but the package cannot be located:

1. Confirm the shipping address on the order.
2. Check around the delivery area, mailbox and other secure locations.
3. Ask household members, neighbors or building staff whether they accepted it.
4. Review the carrier tracking details.
5. Contact J.Jill if the package remains missing.

Have the order number and tracking information ready when contacting support.

J.Jill International Orders

For international orders, call:

1-603-266-2600

J.Jill currently says international deliveries generally take approximately 10-14 business days.

Import duties are separate from J.Jill’s shipping and processing charges and are the recipient’s responsibility at delivery.

International returns and shipping requirements can differ from U.S. domestic transactions, so contact J.Jill before mailing merchandise from outside the United States.

J.Jill Credit Card Customer Service

The J.Jill Credit Card is currently issued by Comenity Capital Bank.

For questions about a J.Jill Credit Card bill or account:

• Customer service: 1-800-329-9713
• TDD/TTY: 1-888-819-1918
• Representative hours: Monday-Saturday, 8 a.m.-9 p.m. ET
• Automated service: Available 24 hours a day

Credit-card billing support is separate from J.Jill merchandise-order customer service.

Do not send complete card numbers, passwords or banking information through ordinary email.

J.Jill Gift Cards

J.Jill sells physical gift cards and e-gift cards.

Current gift-card terms state:

• J.Jill gift cards and e-gift cards do not expire.
• They do not have fees.
• They can be used for merchandise in J.Jill stores, through the catalog and at JJill.com.
• They cannot be used to purchase another gift card.
• They are generally not redeemable for cash except where required by law.
• Lost or stolen gift cards are not replaced.

For ordinary gift-card questions, call 1-800-343-5700.

J.Jill also lists 1-800-642-9989 for customers ordering a physical gift card in a denomination not shown online.

How to Escalate a J.Jill Customer Service Complaint

1. Call 1-800-343-5700, use live chat or email the appropriate J.Jill support address.
2. Provide the order number, receipt, product information and a concise description of the problem.
3. Clearly state the requested resolution, such as a refund, exchange, shipping correction or account adjustment.
4. Save emails, chat transcripts, return tracking and order confirmations.
5. If the issue involves a store, include the store location and approximate date and time of the visit.
6. If the first contact does not resolve the problem, follow up using the same order and prior correspondence and request additional review.
7. For a J.Jill Credit Card billing problem, work through Comenity Capital Bank rather than ordinary J.Jill merchandise support.

For store feedback that is not tied to an online order, J.Jill currently publishes questions@JJill.com.

J.Jill Reviews and Complaints

CustomerServiceNumbers.com currently shows a 3.0 out of 5 rating based on two published J.Jill reviews.

Both visible reviews describe positive in-store customer-service experiences:

• June 8, 2016: A customer praised the assistant store manager at J.Jill’s Collection at Forsyth location in Cumming, Georgia for attentive service, honoring an upcoming discount and helping with an e-gift-card issue.
• November 28, 2015: A visitor to the J.Jill store at Derby Street Shoppes in Hingham, Massachusetts praised a store associate for helping select merchandise and ordering an unavailable size for home delivery.

With only two visible reviews, there is not enough CustomerServiceNumbers.com feedback to establish a broad complaint or customer-service trend.

The previous editorial text said reviews often highlighted product quality, comfort and customer service while complaints focused on sizing, returns and customer service. Those broad statements are not supported by the two visible CSN reviews and should not be presented as findings from this site’s review section.

If you have contacted J.Jill, useful first-hand review details include:

• Whether the purchase was online, by phone or in a store
• The store location when relevant
• Whether the issue involved an order, return, exchange, refund, gift card or sizing
• Which customer-service route you used
• How long assistance took
• Whether J.Jill resolved the issue

Do not publish order numbers, addresses, payment information, credit-card details, gift-card numbers or private customer-service correspondence.

About J.Jill

J.Jill is a women’s apparel, footwear and accessories retailer.

The company says it began in 1959 as a specialty store in the Berkshires of Massachusetts and later developed into a catalog business.

In 1999, J.Jill opened its first retail stores and launched its e-commerce site.

Today, J.Jill operates JJill.com and more than 200 stores nationwide. The brand offers Regular, Petite and Tall sizing, with current apparel sizing extending from XS through 4X in applicable collections.

J.Jill, Inc. is headquartered at 4 Batterymarch Park in Quincy, Massachusetts.

Related Women’s Clothing Customer Service Pages

• Talbots customer service
• Chico’s customer service
• Ann Taylor customer service

J.Jill Customer Service FAQs

What is the J.Jill customer service phone number?

Call J.Jill customer service at 1-800-343-5700. The same number can be used to place a telephone order.

What are J.Jill customer service hours?

J.Jill currently lists customer service and live chat Monday through Friday from 9 a.m. to 7 p.m. ET and Saturday from 9 a.m. to 5 p.m. ET. Customer service is closed Sunday.

What is J.Jill’s customer service email?

For help with an order, email support@JJill.com. For general questions or feedback about a J.Jill store or website, email questions@JJill.com.

What is J.Jill’s current return period?

For purchases made on or after March 15, 2025, J.Jill currently accepts eligible returns and exchanges within 60 days of the in-store purchase date or online order shipment date.

Can I return a JJill.com order to a J.Jill store?

Yes. J.Jill currently allows eligible online and telephone purchases to be returned or exchanged at a J.Jill store free of charge.

How much does it cost to mail a J.Jill return?

J.Jill currently deducts an $8.95 processing fee when a customer uses its prepaid USPS return label for an ordinary online return.

Can I exchange a J.Jill order online?

The online return portal does not process exchanges. Visit a J.Jill store or call 1-800-343-5700. J.Jill currently provides free standard shipping for the replacement item in a qualifying telephone exchange.

Can Final Sale merchandise be returned to J.Jill?

No. J.Jill currently states that Final Sale merchandise cannot be returned, exchanged or price adjusted.

Does J.Jill offer price adjustments?

J.Jill currently allows a one-time adjustment on qualifying full-price catalog or online merchandise that is marked down when the request is made within 14 days of shipment.

How do I track a J.Jill order?

Use J.Jill’s Order Status page and enter the last name and order number, or sign in to your account to review complete order history.

How long does J.Jill standard shipping take?

J.Jill currently says standard delivery to continental U.S. addresses can take up to seven business days after shipment. In-stock merchandise generally ships within 24 hours or the next business day.

What is the J.Jill Credit Card customer service number?

Call 1-800-329-9713. The J.Jill Credit Card is currently issued by Comenity Capital Bank.

Do J.Jill gift cards expire?

No. J.Jill currently states that its gift cards and e-gift cards do not expire and do not have fees.

Will J.Jill replace a lost gift card?

J.Jill’s current gift-card terms say lost or stolen gift cards and e-gift cards will not be replaced.

What is J.Jill’s corporate address?

J.Jill, Inc. is headquartered at 4 Batterymarch Park, Quincy, MA 02169.

How many J.Jill reviews are on CustomerServiceNumbers.com?

The J.Jill page currently has two published reviews and displays a 3.0 out of 5 overall rating. Both visible reviews describe positive in-store customer-service experiences from 2015 and 2016.

When was J.Jill founded?

J.Jill says its history began in 1959 with a specialty store in the Berkshires of Massachusetts.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact details, order and return information and customer reviews.

CustomerServiceNumbers.com is not affiliated with J.Jill, Inc., Jill Acquisition LLC or Comenity Capital Bank. Contact hours, shipping charges, return periods and other policies can change, so verify important order, refund and billing decisions through J.Jill’s current official resources.

Share Your J.Jill Customer Service Experience

Have you contacted J.Jill about an online order, store purchase, missing shipment, return, exchange, refund, gift card, sizing issue or another customer-service problem?

Leave a respectful first-hand review below describing whether the purchase was online or in-store, which support route you used, what happened, how long assistance took and whether J.Jill resolved the issue.

Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact J.Jill, cancel an order, start a return, issue a refund or dispute a J.Jill Credit Card charge. Do not post complete order numbers, payment details, home addresses, passwords, gift-card numbers or private customer-service correspondence.

Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with J.Jill, Inc., Jill Acquisition LLC or Comenity Capital Bank, and those organizations do not provide customer service through this page.