Moen customer service can help with leaking faucets, cartridges, replacement parts, warranty claims, installation questions, showers, garbage disposals, direct orders and smart-water products. Call 1-800-289-6636, also written as 1-800-BUY-MOEN.

General consumer support is currently available Monday through Friday from 8 a.m. to 7 p.m. Eastern Time. For Moen Flo and other Smart Water Network products, call 1-844-633-8356.

Moen Customer Service Phone Numbers and Contacts

U.S. Consumer Product Support: 1-800-289-6636
Number by name: 1-800-BUY-MOEN
General Customer Service hours: Monday-Friday, 8 a.m.-7 p.m. ET
Smart Water Network Support: 1-844-633-8356
Smart-home support hours: Monday-Friday, 8 a.m.-7 p.m. ET; Saturday, 9:30 a.m.-6 p.m. ET

Smart-home support email: smarthome@moen.com
Professional and commercial support: 1-877-663-6776
Moen Canada Product Service: 1-800-465-6130
Online contact form: Contact Moen Customer Support
Product troubleshooting: Moen Solutions Library
Warranty information: Review Moen Warranties
Product registration: Register a Moen Product
Identify a faucet: Use the Moen Faucet Identifier
Buy replacement parts: Shop Moen Parts
Moen.com order returns: Review the Moen Return Policy
Find a plumbing professional: Find a Moen Professional
Corporate address: Moen Incorporated, 25300 Al Moen Drive, North Olmsted, OH 44070
Corporate telephone: 1-440-962-2000
Parent company: Fortune Brands Innovations, Inc.
Official website: Moen.com

The North Olmsted address is Moen’s corporate location. It is not a walk-in repair counter or the standard destination for online-order returns.

Do not mail a faucet, smart device, cartridge or warranty claim to Moen until Customer Support provides current instructions.

Choose the Correct Moen Support Route

Leaking or dripping faucet: Call consumer support and identify the faucet and cartridge.
Replacement cartridge, hose, handle or sprayer: Use the Product Identifier or contact Moen with photographs.
Warranty claim: Review the exact product warranty and contact consumer support.

Installation question: Use the Solutions Library or speak with Product Support.
Active flooding or uncontrolled leak: Shut off the water and contact a local plumber before waiting for warranty service.
MotionSense or Smart Faucet: Use Moen’s smart-faucet support articles or call the main support number.

Flo Shutoff, leak detector or Smart Water Network: Call 1-844-633-8356 or email smarthome@moen.com.
Moen.com order or return: Use the direct-order return process.
Home Depot, Lowe’s, Amazon or other retailer purchase: Contact the retailer for an ordinary return or delivery problem.
Commercial fixture or professional account: Call 1-877-663-6776.
Contractor labor dispute: Contact the plumber or installer separately from Moen’s product-support process.

Information to Have Before Contacting Moen

Gather:

Product category
Model or part number
Approximate installation date
Purchase date
Retailer or supply house
Receipt or other proof of purchase
Whether the home is owner-occupied
Whether the fixture is in a commercial property
Finish color
Number of handles
Photographs of the complete fixture
Photographs of the leaking or damaged area
Description of the symptoms
Troubleshooting already completed
Previous Moen case or part-order number
The part, repair guidance or other resolution requested

For a smart product, also gather:

Product serial number
Device model
App version
Phone operating system
LED color or pattern
Exact app error
Whether the device is connected to 2.4 GHz Wi-Fi

Provide MAC addresses, serial numbers, order numbers and account information only through an official private support route.

How to Identify a Moen Faucet or Shower Product

The model number may appear:

On the original box
On the receipt
On an installation sheet
On a tag attached to a supply line
Under the sink
On the valve or electronic control box
Inside a cabinet near the fixture

If the number cannot be found:

Take a clear photograph of the complete faucet or shower trim.
Take a side photograph showing the handle and spout shape.

Photograph any logo, sensor, spray wand or control box.
Use the Moen Faucet Identifier.
Submit the photographs through the official contact form.

Do not remove a concealed shower valve or open a wall merely to locate a model number before speaking with support.

Moen Faucet Is Leaking or Dripping

A leak may come from:

The spout
The handle
The pullout or pulldown hose
The spray wand connection
A supply-line connection
The faucet body
The drain assembly
A shutoff valve or plumbing connection not manufactured by Moen

Before disassembling the faucet:

Close the hot and cold water supply valves.
Open the faucet to relieve pressure.
Protect the sink or countertop.
Confirm the cartridge and replacement-part number.
Follow the instructions for the exact model.

If the shutoff valves do not work or the leak is causing property damage, close the home’s main water supply and contact a plumber.

Moen Customer Support can help identify the likely cartridge or component, but it cannot inspect concealed plumbing or determine whether water has damaged cabinets, walls, flooring or electrical equipment.

Moen Shower Temperature or Pressure Problem

Possible causes include:

A worn or obstructed cartridge
An incorrectly installed cartridge
A pressure-balancing spool problem
Debris in the valve
Partially closed supply valves
A water-heater setting or failure
Incorrect temperature-limit-stop adjustment
Low household water pressure
A problem affecting the building’s plumbing rather than the Moen trim

Do not remove a pressurized cartridge without shutting off the water supply.

If water is dangerously hot:

Stop using the shower.
Keep children and vulnerable adults away.
Check the water-heater temperature.
Contact a qualified plumber when the cause is uncertain.

Use the valve type and trim model when requesting help. Posi-Temp, Moentrol, M-CORE, ExactTemp and Smart Shower systems use different components and troubleshooting procedures.

Moen Replacement Cartridges and Parts

Common replacement parts include:

Faucet cartridges
Shower cartridges
Spray wands
Pullout and pulldown hoses
Aerators
Handle adapters
O-rings and seals
Side sprays
Soap-dispenser pumps
Electronic control boxes
Power adapters
Sensor components

Do not order a cartridge based only on the faucet’s age or appearance. Several Moen cartridges look similar but fit different valves.

Moen may provide a replacement part without charge when the problem qualifies under the applicable warranty. Shipping, labor, installation, damage to surrounding property and unrelated plumbing work may not be included.

Ask the representative to confirm:

Exact part number
Finish
Quantity
Warranty eligibility
Shipping cost
Estimated delivery time
Whether installation instructions are included

Moen Warranty Coverage

Moen does not use one warranty for every product.

Many residential faucets carry a Lifetime Limited Warranty for the original consumer purchaser for as long as that purchaser owns the home where the faucet was first installed.

Depending on the product, coverage can include:

Leaks and drips during normal use
Defective mechanical parts
Qualifying finish defects
Replacement components

Coverage can be shorter for:

Electronic components
Smart faucets
Smart showers
Flo Shutoff devices
Garbage disposals
Sinks
Lighting
Bidet and electronic toilet products
Commercial or rental-property installations
Purchasers who are not the original homeowner

The warranty included with the exact model controls.

What May Not Be Covered by a Moen Warranty?

Common exclusions can include:

Installation error
Misuse or abuse
Accidental damage
Improper maintenance
Freeze damage
Water-quality or mineral-related damage
Use of abrasive or harsh cleaners
Damage caused by non-Moen parts
Unauthorized modification
Normal wear
Labor and contractor charges
Damage to cabinets, walls, flooring or other property

Do not assume that a “lifetime” warranty covers every component, every purchaser or the cost of a plumber.

Ask Moen to identify the exact written warranty and exclusion being applied when coverage is denied.

Proof of Purchase and Product Registration

Product registration can help Moen associate a product with its owner, but it does not replace the terms of the written warranty.

Keep:

Sales receipt
Order confirmation
Model number
Installation instructions
Product photographs
Contractor invoice
Date of installation

If the receipt is unavailable, tell Moen:

Where the product was purchased
Approximate purchase date
Whether it was installed in a newly built home
Whether the fixture came with the home
Whether another owner purchased it

Moen will determine what alternative documentation, if any, it can accept.

Moen MotionSense and Smart Faucet Support

For a MotionSense or Smart Faucet problem, check:

Battery condition and orientation
AC adapter connection
Control-box cable connections
Water-supply valves
Sensor obstruction
Debris screens
App and firmware updates
Manual-control operation

Do not mix troubleshooting instructions from different MotionSense generations.

When calling, provide:

Faucet model
Control-box model
Power source
LED pattern
Whether water works manually
Whether the problem affects hot, cold or all water

Electronic-operation coverage can differ from the faucet’s mechanical lifetime warranty.

Moen Flo Shutoff and Smart Water Network Support

Call 1-844-633-8356 for dedicated support with:

Flo Shutoff setup
Moen Smart Water Network app
Device pairing
Offline devices
Leak alerts
Automatic shutoff events
Wi-Fi connection
MAC or serial-number issues
Smart leak detectors
Sump-pump monitors

The Flo Shutoff uses a 2.4 GHz Wi-Fi connection and is intended to be installed on the home’s main cold-water supply.

Moen recommends professional installation because a section of the main water line normally must be removed.

If the device turns off the water:

Review the alert in the app.
Check the home for an active leak.
Do not reopen the valve until it appears safe.
Contact a plumber when the leak cannot be located.
Contact Smart Water Network Support for device or app problems.

The Flo Shutoff can identify abnormal water use, but it does not identify the exact physical location of every leak.

Moen Smart Device Is Offline

Check:

Power at the electrical outlet
Power-adapter condition
Cable connections
Home internet service
2.4 GHz Wi-Fi availability
Router distance
App permissions
Whether the device was previously paired to another account

Do not use a damaged power cable or adapter.

If a Flo device is still paired to a previous homeowner’s account, Smart Water Network Support may require the device MAC ID and serial number before it can be transferred.

Never post the MAC ID, serial number or home-network name in a public review.

Moen.com Orders and Returns

Products purchased directly through Moen.com can currently be returned free for a full refund within 30 days of purchase.

To begin:

Open Moen’s official return page.
Enter the email address used for the order.
Enter the ZIP code.
Enter the confirmation or order number.
Select the item.
Request the return.
Follow the generated shipping instructions.

Keep the product, accessories, packaging and return tracking until the refund appears.

A Moen.com return policy is separate from Moen’s product warranty.

Products Purchased From a Retailer

Home Depot, Lowe’s, Amazon, Ace Hardware, a plumbing showroom, a supply house or another seller normally controls:

Order cancellation
Delivery problems
Changed-mind returns
Exchanges
Refund processing
Price adjustments
Installation-service contracts

Moen handles manufacturer product support and warranty questions.

A retailer may require the entire product to be returned, while Moen may instead troubleshoot the installed fixture and send a specific part. Contact both parties when necessary before removing an installed product.

Installer, Plumber and Contractor Issues

Moen manufactures the product but does not automatically control an independent contractor’s:

Labor charge
Scheduling
Diagnosis
Installation workmanship
Permit compliance
Damage to the home
Return visit

Ask Moen whether the product or part appears defective. Ask the installer to explain the installation and labor charges separately.

Keep:

Written estimate
Invoice
Photographs
Product model
Moen case number
Removed components

Do not discard an allegedly defective part until Moen and the installer confirm whether it must be inspected or returned.

Moen Garbage Disposal Help

Before troubleshooting a disposal:

Turn off electrical power.
Do not place a hand inside the grinding chamber.
Use tongs or approved tools only after power is disconnected.

Check the reset button and circuit breaker.
Follow the instructions for the exact model.

Call a plumber or electrician when there is:

Smoke
A burning odor
Sparking
Repeated breaker tripping
Water contacting electrical components
A leaking sink flange or plumbing connection

Disposal warranty length varies by model. Check the model’s written warranty rather than applying the faucet lifetime warranty.

Moen Product Safety and Recall Concerns

Stop using a product when there is:

Uncontrolled leaking
Scalding water
Smoke or sparking
A damaged electrical cord
A swollen or leaking battery
A fixture separating from its mounting
A loose grab bar or safety accessory
An unexpected automatic water-shutoff failure

Check current safety notices through:

U.S. Consumer Product Safety Commission Recalls
SaferProducts.gov
Moen Customer Support

Compare the model and manufacturing information with the exact notice. A recall involving one disposal, fixture or component does not automatically apply to every Moen product.

Fake Moen Customer Service and Warranty Scams

Be cautious when someone:

Advertises an unofficial Moen support number
Requests gift cards or cryptocurrency
Asks for remote access to a computer or phone
Requests a password or one-time code
Claims a fee is required before a warranty part can be released

Sends an unfamiliar parts-order link
Requests a complete card or bank-account number

Open Moen.com directly or call 1-800-289-6636.

Verify smart-water contacts through Moen before sharing a device MAC address, serial number or app-account information.

How to Escalate a Moen Complaint

Identify the exact product and problem.
Contact Moen Consumer Product Support.
Submit clear photographs and proof of purchase privately.
Ask for a case number.
Confirm the part number, warranty decision and delivery estimate.
Save chat, email, shipment and contractor records.
Follow up through the same case.
Ask for supervisor review when the first response does not resolve the problem.
Request the applicable written warranty and reason when coverage is denied.

Contact the retailer separately when it controls the return or refund.
Send documented corporate correspondence only after the ordinary process remains unresolved.

Written correspondence may be directed to:

Moen Incorporated
25300 Al Moen Drive
North Olmsted, OH 44070

Do not mail a leaking fixture, electronic device, cartridge or other product to the corporate address without authorization.

A review submitted to CustomerServiceNumbers.com does not contact Moen, stop a leak, order a part, create a warranty claim or schedule a plumber.

Moen Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Moen customer reviews and no established customer rating.

Because no reviews are visible, this page does not claim that customers currently praise or complain about Moen’s product quality, durability, installation, warranty coverage, replacement parts or customer support.

New reviews can help readers understand current experiences involving:

Telephone and online support
Product identification
Faucet and shower troubleshooting
Cartridge and parts requests
Warranty decisions
Part delivery
Moen.com returns
MotionSense and Smart Faucet support
Flo Shutoff and leak detectors
Professional and commercial support

Frequently Asked Questions About Moen Customer Service

What is the Moen customer-service phone number?

Call 1-800-289-6636, also written as 1-800-BUY-MOEN.

What are Moen Customer Service hours?

General consumer support is currently available Monday through Friday from 8 a.m. to 7 p.m. Eastern Time.

Does Moen offer Saturday support?

Moen’s current general consumer-support page lists weekday hours. Smart-home support is available Saturday from 9:30 a.m. to 6 p.m. Eastern Time.

What is the Moen Flo support number?

Call Smart Water Network Support at 1-844-633-8356.

What is Moen’s smart-home support email?

Email smarthome@moen.com.

Does Moen have a lifetime warranty?

Many residential faucets have lifetime-limited coverage for the original consumer purchaser while that person owns the home. Other products and electronic components have different terms.

Does the Moen warranty pay for a plumber?

Not necessarily. Many warranties provide qualifying replacement parts but exclude labor, installation, removal and property-damage costs.

How do I identify my Moen faucet?

Use the official Faucet Identifier or submit clear photographs through Moen’s contact form.

Will Moen send a free replacement cartridge?

Moen may provide a cartridge without charge when the problem and purchaser qualify under the applicable warranty. Customer Support determines eligibility.

Can I return a Moen.com purchase?

Moen currently allows direct-site products to be returned free for a full refund within 30 days of purchase through its official return process.

Can I return a Home Depot or Lowe’s purchase to Moen.com?

An ordinary return should begin with the retailer. Moen can assist with manufacturer warranty and product-support questions.

Where is Moen headquartered?

Moen Incorporated is located at 25300 Al Moen Drive, North Olmsted, Ohio 44070.

Who owns Moen?

Moen is part of Fortune Brands Innovations, Inc.

Related Plumbing Fixture Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, warranty routes, product-support resources, safety guidance and customer reviews.

We are not affiliated with Moen Incorporated, Fortune Brands Innovations, a plumbing contractor, retailer, supply house, installer, shipping carrier or warranty administrator.

Share Your Moen Customer Service Experience

Have you contacted Moen about a leaking faucet, cartridge, replacement part, warranty claim, shower valve, disposal, MotionSense faucet, Flo Shutoff or online order? Leave a factual review below and explain the product, support route used, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include home addresses, order numbers, device MAC addresses, Wi-Fi information, receipts, claim numbers, shipment labels, contractor private information or photographs revealing private areas of a home.

Page Update Note

This Moen customer-service page was reviewed and updated on July 17, 2026. The update corrected general Customer Service hours, added the dedicated Smart Water Network number and Saturday smart-home hours, verified the North Olmsted address and expanded guidance for product identification, replacement parts, warranty claims, direct returns, smart devices, active leaks, contractors and safety concerns.

The review section was also corrected to reflect that no Moen reviews are currently published on CustomerServiceNumbers.com.

Last Updated: July 17, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Moen Incorporated, Fortune Brands Innovations, a plumbing contractor, retailer, supply house, installer, shipping carrier or warranty administrator. Moen does not provide support through this website.

Telephone numbers, hours, warranties, parts availability, shipping terms, return policies, app features and smart-device services can change. Review the exact product warranty, receipt, installation instructions, retailer policy and official Moen website for controlling information.

This page cannot diagnose concealed plumbing, shut off a home’s water, authorize a warranty claim, order a part, inspect water damage, schedule a plumber or determine whether a fixture is safe to use.

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Moen Customer Service: Warranty, Parts and Product Support