First PREMIER Bank Customer Service, Bankcard and Fraud Help

First PREMIER Bank is a community bank headquartered in Sioux Falls, South Dakota. It provides personal, business and agricultural banking services, while its PREMIER Bankcard division issues credit cards. Banking and credit-card customers use different customer-service numbers.

First PREMIER Bank Versus PREMIER Bankcard

First PREMIER uses separate customer-service routes for traditional banking and credit cards:

• First PREMIER Bank: Checking, savings, debit cards, certificates of deposit, online banking, branches and bank loans.
• PREMIER Bankcard: Credit-card applications, balances, payments, fees, billing disputes, credit limits and credit reporting.

Calling the correct department can prevent delays and unnecessary transfers.

Choose the Correct First PREMIER Contact

First PREMIER Bank Customer Care

For checking, savings, debit cards, online banking, personal loans and branch-related questions, call 1-800-501-6535.

First PREMIER lists banking customer-care hours as:

• Monday–Friday: 7:30 a.m.–6 p.m. Central Time
• Saturday: 9 a.m.–noon Central Time

Have the account type and a concise description of the problem available. The representative may require identity verification, but a bank should not need your online password, PIN or one-time security code in response to an unexpected call.

PREMIER Bankcard Credit Card Customer Service

For First PREMIER credit-card accounts, call PREMIER Bankcard at 1-800-987-5521.

PREMIER Bankcard lists its hours as:

• Monday–Friday: 7 a.m.–9 p.m. Central Time
• Saturday: 8 a.m.–4:30 p.m. Central Time

This number may be used for:

• Account balances and available credit.
• Credit-card payments.
• Fees and interest questions.
• Lost or stolen credit cards.
• Fraudulent transactions.
• Billing disputes.
• Online-account access.
• Application or offer questions.
• Credit-reporting concerns.

Lost or Stolen First PREMIER Debit Card

During customer-care hours, call 1-800-501-6535. After normal business hours, call 1-888-297-3416.

Customers can also use First PREMIER online or mobile banking to temporarily suspend or permanently deactivate an active debit card:

1. Sign in to online or mobile banking.
2. Open the menu.
3. Select Services.
4. Select Card Services.
5. Choose the appropriate suspension or deactivation option.

Review recent transactions immediately and report any you do not recognize.

First PREMIER Bank Fraud and Unauthorized Transactions

Call banking customer care at 1-800-501-6535 immediately if you notice an unfamiliar debit-card purchase, withdrawal, transfer, check, electronic payment or account change.

Before calling, gather:

• The date and amount of each transaction.
• The merchant or transaction description.
• Whether the debit card or checks are still in your possession.
• Any suspicious emails, texts or calls received.
• The date the issue was first discovered.

Reporting promptly matters because consumer protections and investigation deadlines can depend on the type of transaction and when the bank was notified.

Suspicious Calls, Emails and Text Messages

First PREMIER advises customers not to respond to unsolicited communications requesting a PIN, account number or Social Security number.

If a message appears to be from First PREMIER:

1. Do not click a link or open an attachment.
2. Do not reply or call the number in the message.
3. Do not provide a password, PIN or verification code.
4. Call 1-800-501-6535 using the official number.

Caller ID can be spoofed. A call that displays the bank’s name or number is not automatically legitimate.

Online and Mobile Banking Login Help

Use the password-recovery option on First PREMIER’s official website. First PREMIER says an account may be locked after three incorrect password attempts.

For additional help, call 1-800-501-6535.

Do not search for a login page through an advertisement. Enter First PREMIER’s official address directly or use a previously saved bookmark.

First PREMIER Bank-by-Phone

Call 1-800-315-6350 to use First PREMIER’s automated Bank-by-Phone service.

Available functions may include:

• Checking account balances.
• Transferring funds between eligible First PREMIER accounts.
• Making certain loan payments.
• Reviewing account information.

Never enter account credentials after calling a number received in an unsolicited message.

First PREMIER Bank Routing Number

First PREMIER Bank publishes routing number:

091408598

The routing number does not replace the customer’s individual account number. Never publish or email a complete routing-and-account-number combination unless using a secure method authorized by the bank.

Credit Card Payments and Payment Problems

Use the PREMIER Bankcard website, mobile application or verified payment instructions on the billing statement. Call 1-800-987-5521 if:

• A payment is missing or posted to the wrong account.
• A payment was returned.
• The minimum payment or due date appears incorrect.
• An automatic payment needs review.
• A payment was submitted twice.

Keep the bank confirmation number, payment date, amount and source account. Do not mail a payment to an address found on an unofficial website; use the current billing statement or official account instructions.

PREMIER Bankcard Fees and Interest Complaints

Review the current card agreement and billing statement before disputing an annual fee, monthly fee, late fee, returned-payment fee or interest charge.

When calling, ask the representative to explain:

• The exact agreement provision associated with the charge.
• The transaction or billing period that caused it.
• Whether a payment was received after the cutoff time.
• Whether any adjustment is available.
• How the account can avoid the same charge in the future.

Record the representative’s name or ID, date, case number and promised resolution.

How to Dispute a Credit Card Charge

Call PREMIER Bankcard at 1-800-987-5521 and review the billing-rights instructions on the statement.

Provide:

• The transaction date and amount.
• The merchant description.
• Whether the card is still in your possession.
• Any attempt made to resolve a merchant dispute.
• Supporting receipts or correspondence.

An unauthorized transaction and a dispute over goods or services are different types of claims. Describe the situation accurately so it can be routed correctly.

Credit-Reporting Concerns

If a PREMIER Bankcard account appears incorrectly on a credit report:

1. Obtain the report showing the disputed information.
2. Compare the balance, status and payment history with account statements.
3. Contact PREMIER Bankcard at 1-800-987-5521.
4. Follow the written dispute instructions provided by the bank and credit-reporting company.
5. Keep copies of everything submitted.

Do not pay a person who promises to remove accurate negative information from a credit report.

Closing a First PREMIER Account

Before closing a checking, savings or credit-card account:

• Bring the account balance to the required amount.
• Allow pending transactions to post.
• Move direct deposits and automatic payments.
• Download required statements and tax documents.
• Ask whether fees, interest or residual balances remain.
• Request written confirmation when closure is complete.

Closing a credit card does not eliminate an existing balance or the obligation to make required payments.

How to Escalate a First PREMIER Complaint

1. Call the department associated with the product: banking at 1-800-501-6535 or credit cards at 1-800-987-5521.
2. Explain the transaction, date, amount and requested resolution.
3. Record the representative, date and case number.
4. Ask for a supervisor or formal complaint review if the first response does not resolve the issue.
5. Send written documentation using the secure or postal method the bank provides.
6. Keep copies and proof of delivery.

For an unresolved consumer banking or credit-card complaint, consumers may also use the Consumer Financial Protection Bureau complaint system. The CFPB accepts complaints involving bank accounts, credit cards, credit reporting and other financial products.

First PREMIER Bank Headquarters

First PREMIER Bank
500 South Minnesota Avenue
Sioux Falls, SD 57104
United States

Main Bank Phone: 1-605-357-3000

First PREMIER Bank is FDIC-insured. Its headquarters and main bank share the South Minnesota Avenue address.

The main bank is not the fastest route for most national credit-card issues. PREMIER Bankcard customers should ordinarily call 1-800-987-5521.

First PREMIER Bank Customer Service FAQ

What is First PREMIER Bank’s customer-service number?

Banking customers can call 1-800-501-6535.

What is the PREMIER Bankcard customer-service number?

Credit-card customers can call 1-800-987-5521.

What are First PREMIER Bank’s customer-care hours?

Bank customer care is available Monday–Friday from 7:30 a.m. to 6 p.m. Central Time and Saturday from 9 a.m. to noon Central Time.

What are PREMIER Bankcard’s customer-service hours?

Credit-card support is available Monday–Friday from 7 a.m. to 9 p.m. Central Time and Saturday from 8 a.m. to 4:30 p.m. Central Time.

How do I report a lost First PREMIER debit card after hours?

Call 1-888-297-3416. Customers may also suspend an active card through online or mobile banking.

What is First PREMIER Bank’s routing number?

First PREMIER Bank publishes routing number 091408598. Verify all transfer information before sending money.

How do I report a suspicious transaction?

Banking customers should call 1-800-501-6535. PREMIER Bankcard customers should call 1-800-987-5521.

Is First PREMIER Bank FDIC-insured?

Yes. First PREMIER Bank appears in the FDIC BankFind database as an FDIC-insured institution.

Where is First PREMIER Bank headquartered?

First PREMIER Bank is headquartered at 500 South Minnesota Avenue, Sioux Falls, South Dakota 57104.

First PREMIER Bank Customer Reviews

Customers may share first-hand experiences involving checking, savings, debit cards, PREMIER Bankcard, payments, fees, fraud claims, online access, branch service and complaint handling.

Please identify whether the review concerns a bank account or credit card. Include the type of issue, approximate date, department contacted and whether it was resolved.

Do not post account numbers, card numbers, Social Security numbers, payment confirmations, check images, login details, PINs or verification codes. Comments containing unverified support or credit-repair numbers may be removed.

Why Trust This First PREMIER Bank Guide?

This page was reviewed using First PREMIER Bank’s official customer-care, contact, fraud, online-banking, routing-number, debit-card, location and PREMIER Bankcard resources. Corporate and insurance information was also checked through the FDIC’s official BankFind database.

Last reviewed: August 4, 2026.

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with First PREMIER Bank or PREMIER Bankcard. Contact information, hours, fees and policies may change. Confirm important account and transfer instructions directly with the bank. This page does not provide legal, financial, credit or banking advice.