Workday provides cloud-based human resources, payroll, financial-management and workforce software to employers and other organizations. Most employees and job applicants must contact the organization using Workday—not Workday itself—for help with login access, pay, taxes, benefits, timesheets and applications.
- Employee Login, Payroll and Benefits Help: Contact your employer’s HR, payroll or IT department.
- Job-Application Help: Contact the recruiting department of the employer that posted the position.
- Workday Customer Support: Available to authorized customer contacts through Workday Community.
- Workday Login Guidance: Official Workday login-help page
- Workday Product Support: Official Workday Support information
- Corporate Office Phone: 1-925-951-9000
- Corporate Headquarters: 6110 Stoneridge Mall Road, Pleasanton, CA 94588
- Official Website: www.workday.com
How to Contact Workday Customer Support
The correct support route depends on your relationship to Workday:
- Employee or former employee: Contact the current or former employer’s HR, payroll or IT department.
- Job applicant: Contact the recruiting department of the employer that posted the position.
- Company administrator: Start with the organization’s internal Workday team or help desk.
- Authorized Workday customer contact: Use Workday Community and the organization’s Named Support Contact.
- Prospective business customer: Use Workday’s official sales contact form.
Workday’s corporate office can be reached at 1-925-951-9000, but this is not a general employee-support number.
Choose the Correct Workday Support Route
| Problem | Who should handle it? |
|---|---|
| Employee cannot sign in | Employer’s HR or IT department |
| Incorrect or missing paycheck | Employer’s payroll department |
| Missing W-2 or tax form | Current or former employer |
| Benefits or leave question | Employer’s HR or benefits administrator |
| Timesheet or time-off correction | Manager, timekeeper, HR or payroll department |
| Job-application status | Employer’s recruiting department |
| Company-wide Workday technical problem | Internal Workday team and authorized Named Support Contact |
| Workday Community access | Organization’s Workday administrator or support liaison |
Workday Employee Login Help
Each employer has a unique Workday sign-in page and controls its own employee accounts. Workday’s public website does not provide one universal employee login.
Workday’s official login guidance instructs employees to contact their HR or IT department for the employer’s unique sign-in link.
If you cannot sign in:
- Confirm that you are using your employer’s correct Workday URL.
- Use the password-reset option provided on that employer’s sign-in page.
- Check whether the employer requires single sign-on, a company network or a multi-factor authentication application.
- Try the employer’s internal HR or IT help desk.
- Explain the error message and whether the problem occurs on the website, mobile application or both.
Workday cannot override an employer’s account security, reactivate a terminated employee or provide an organization’s private sign-in link through its corporate office.
Workday Payroll and Paycheck Problems
Employers control payroll calculations, hours, deductions, tax withholding and payment dates. Workday supplies the software but does not independently decide how much an employee is paid.
For a missing or incorrect paycheck, contact the employer’s payroll department and provide:
- The affected pay period and expected pay date.
- Whether the payment was expected by direct deposit or check.
- The hours, overtime, commission or paid leave in question.
- The specific deduction or withholding that appears incorrect.
- Any related timesheet or manager approval.
Do not post a pay statement, bank-account number or Social Security number in a public review.
Workday W-2 and Tax-Form Help
Current and former employees should contact the employer responsible for issuing the W-2, 1095-C or other tax form. Workday cannot independently correct an employer’s tax records or mail a replacement form.
Before contacting the employer:
- Check the tax-document section of the employer’s Workday tenant.
- Confirm that the mailing and email addresses on file are correct.
- Determine whether electronic-delivery consent is required.
- Check whether the employer uses another payroll or tax-document provider.
If the tax form contains incorrect wages, withholding, name or Social Security information, request a corrected form from the employer’s payroll or tax department.
Workday Help for Former Employees
A former employee may lose access to the normal company sign-in page after leaving. Some employers provide a separate former-worker account or external login for pay statements and tax forms.
Contact the former employer’s HR or payroll department and ask:
- Whether former employees have a separate Workday sign-in page.
- Which personal email address is connected to the former-worker account.
- How to reset multi-factor authentication after returning company equipment.
- How tax forms will be delivered.
- How to update a mailing address.
Workday cannot reinstate employment or bypass the former employer’s identity-verification requirements.
Direct-Deposit Changes and Fraud
Direct-deposit changes should be made only through the employer’s verified Workday sign-in page or another process confirmed by payroll.
If an unauthorized change appears:
- Notify the employer’s payroll and security departments immediately.
- Change the Workday and associated email passwords.
- Review multi-factor authentication methods.
- Ask payroll whether the pending payment can be stopped or redirected.
- Contact the affected financial institution.
- Preserve suspicious emails, messages and login alerts.
Be suspicious of messages that ask an employee to change direct deposit through an unfamiliar link or send payroll credentials by email.
Workday Benefits and Leave Questions
The employer and its benefit providers determine eligibility, enrollment periods, coverage, deductions, dependents and leave decisions. Workday displays and processes information configured by the organization.
Contact the employer’s HR or benefits department for:
- Health, dental or vision enrollment.
- Adding or removing dependents.
- Qualifying life events.
- Retirement-plan deductions.
- COBRA or continuation coverage.
- Paid time off or leave balances.
- Family, medical or disability leave.
For an urgent medical-coverage question, also contact the insurance company or plan administrator shown on the benefits card.
Timesheet and Time-Off Corrections
Workday cannot approve an employee’s time or alter a company’s attendance policy. Contact the manager, timekeeper, HR or payroll department if:
- Hours are missing.
- A timesheet was rejected.
- Overtime was calculated incorrectly.
- A time-off request is pending.
- The available leave balance appears wrong.
- A submitted entry cannot be edited.
Document the affected dates, scheduled hours, submitted entries and manager approvals.
Workday Job-Application Help
Employers use separate Workday recruiting sites. An applicant may therefore have different accounts for different companies, even when each application uses a MyWorkdayJobs address.
For application problems:
- Confirm which employer’s career site you used.
- Reset the password from that employer’s applicant sign-in page.
- Check the application confirmation email.
- Contact the employer’s recruiting department for status or application corrections.
Workday cannot make hiring decisions, schedule interviews, reopen a closed position or change an applicant’s status for another company.
A legitimate employer should not require an applicant to pay for equipment, training, background checks or access to a Workday application.
Workday Mobile App Problems
The Workday mobile application still requires the employer’s organization ID, sign-in method and security configuration.
If the app is not working:
- Confirm that the employer permits mobile access.
- Install updates from the official Apple App Store or Google Play Store.
- Check the organization ID and sign-in address.
- Try signing in through the employer’s browser-based Workday page.
- Contact the employer’s IT department if multi-factor authentication or device registration fails.
Deleting and reinstalling the application will not fix an account that the employer has locked, disabled or incorrectly configured.
Workday Support for Business Customers
Workday’s official support process instructs customers to:
- Start with the organization’s help desk or technical-support team.
- Search Workday Community and its knowledge resources.
- Coordinate with the organization’s Named Support Contact.
- Have the Named Support Contact open a Workday Support case when necessary.
Workday lists standard support availability as 24 hours a day, five days a week, with severity-one cases supported continuously. Workday Success Plan coverage can provide additional 24/7/365 support.
These services are for authorized customer organizations, not individual employees seeking paycheck or benefits corrections.
How to Escalate a Workday Complaint
For an employee or applicant:
- Identify whether the issue belongs to HR, payroll, benefits, IT or recruiting.
- Contact the appropriate employer department.
- Keep the internal case or ticket number.
- Document the error, affected dates and requested correction.
- Ask the employer to escalate a suspected Workday technical defect to its Workday administrator.
For an authorized Workday customer:
- Start with the internal Workday team.
- Gather tenant, business-process and error details without exposing unnecessary personal information.
- Use the organization’s Named Support Contact to open a Workday case.
- Reference the same case when providing additional evidence or requesting escalation.
Calling Workday’s corporate office generally will not bypass either process.
Workday Security and Phishing Warning
Workday states that it will not call someone to request a password or other secure details. Official customer communications should use trusted support channels.
Warning signs include:
- An unexpected request for a password or verification code.
- A message directing an employee to an unfamiliar payroll login.
- A request to change direct deposit by replying to an email.
- A supposed recruiter demanding payment or equipment purchases.
- An offer of employment without a normal interview process.
- A caller requesting remote access to fix a Workday account.
Verify questionable requests with the employer’s HR, payroll, IT or recruiting department using contact information obtained independently.
Workday Corporate Office
Workday, Inc.
6110 Stoneridge Mall Road
Pleasanton, CA 94588
United States
Corporate Office Phone: 1-925-951-9000
The corporate office does not control individual employer accounts and is not the correct contact for paychecks, benefits, W-2s, timesheets or job applications.
Workday Customer Support FAQ
What is Workday’s customer-service phone number?
Workday’s corporate number is 1-925-951-9000, but it is not an employee support line. Workday customers use their internal support team, Workday Community and a Named Support Contact.
Who do employees call for Workday help?
Employees should contact their employer’s HR, payroll or IT department. Each employer controls its own Workday account and support process.
Can Workday reset my employee password?
The employer controls employee authentication. Use the employer’s password-reset process or contact its HR or IT department.
Can Workday correct my paycheck?
No. The employer’s payroll department controls wages, hours, deductions, withholding and payment corrections.
How do I get a W-2 from Workday?
Sign in through the current or former employer’s Workday account and check the tax-document area. Contact that employer if access or the form is unavailable.
Can Workday update my job application?
The employer controls its recruiting system and application records. Contact the employer’s recruiting department.
Why do I have different Workday accounts?
Each employer operates a separate Workday tenant. An applicant or employee may have different sign-in credentials for each organization.
How does a company open a Workday support case?
The company’s authorized Named Support Contact coordinates with Workday through Workday Community.
Does Workday provide 24-hour technical support?
Workday lists 24/5 standard support, continuous support for severity-one cases, and additional 24/7/365 support through eligible Workday Success Plans.
Related Payroll and HR Customer Service Pages
Workday Customer Reviews
Employees, applicants and business administrators may share first-hand experiences involving Workday login access, mobile applications, payroll displays, recruiting systems, implementations, integrations and support.
Please identify whether the problem involved Workday’s software or the employer’s HR, payroll, benefits, IT or recruiting process. Do not post passwords, verification codes, employee IDs, pay statements, tax forms, Social Security numbers, direct-deposit information or private employment records.
Reviews containing supposed Workday employee-support numbers may be removed.
Why Trust This Workday Support Guide?
This page was reviewed using Workday’s official login, customer-support, security, careers and corporate resources. It distinguishes Workday’s role as a software provider from records and decisions controlled by employers.
Last reviewed: August 4, 2026.
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Workday, Inc. Support processes, services and corporate information may change. Confirm important instructions with Workday or the employer responsible for the account.