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Geek Squad Customer Service – Complaints And Reviews

1-800-433-5778

Before using Geek Squad services for tech support, repairs, or installations, it’s important to be aware of Geek Squad’s customer service, including the contact information, reviews, ratings, and complaints listed below.

How to Contact Geek Squad

To contact Geek Squad, you can use the following information:

  • General Customer Service Phone Number: 1-800-433-5778
  • Email Support: Geek Squad primarily offers support through their online help center, with chat and email options available on their website.
  • Customer Service Hours: Available 24/7 through phone and online support.
  • Corporate Office Address: Best Buy Co., Inc., 7601 Penn Avenue South, Richfield, MN 55423 (Geek Squad’s parent company)
  • Website: www.geeksquad.com

Geek Squad Customer Service Reviews and Complaints

When considering using Geek Squad, a well-known tech support and repair service provider, it’s helpful to review Geek Squad customer service reviews and complaints. Geek Squad offers a variety of services, including computer repairs, home theater installations, appliance setup, and protection plans, both in-store and at home. The company has received various feedback from customers regarding their experience and service. Reviews often highlight the expertise of the technicians, the convenience of at-home service, and the range of services offered, while some complaints focus on issues like scheduling difficulties, service delays, and customer support responsiveness. Comparing Geek Squad with competitors like Apple Support, uBreakiFix, and Office Depot’s tech services can provide a broader perspective on customer service experiences in the tech support industry.

Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using Geek Squad services.

Note: This website listing is not associated with Geek Squad or Best Buy Co., Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Geek Squad does not provide support services directly through this website. For any questions or concerns about Geek Squad services, contact their customer service representative directly.

Not impressed with GeekSquad

June 16, 2018

Purchased a laptop on June 14 & was told by sales associate that my QuickBooks & System Mechanics programs could be transferred to new laptop. Ditto when talking to Gsquad guy. Also was told by Geek Guy that the setup of the new computer would be completed by the close of business on June 14. There were problems with a new computer, and it had to be replaced. This caused a delay in completing the setup. Ok, that’s understandable, but while checking on the status, I was told by another Gsquad guy that it was not possible to move programs from old to new computer. It’s now June 16 & I don’t know when the computer will be ready & if the programs will be on the new machine.

Not a very impressive performance.

Avatar for Robert G
Robert G

Horrible Service From Geek Squad

August 21, 2014

HORRIBLE, HORRIBLE, HORRIBLE Customer Service! I renewed my geek squad prescription and Kaspersky-so I thought. The moron I renewed the Kaspersky with didn’t know you they don’t take Visa gift cards- as if I, the consumer knew that! I was bounced around from the US to the Philippines and all everyone keeps saying is “I am sorry”, but no one does anything! Finally, I just took the antivirus off. It’s not even worth the trouble. Their customer service is NIL!

Avatar for M
M
2.4
2.4 out of 5 stars (based on 884 reviews)

Not impressed with GeekSquad

June 16, 2018

Purchased a laptop on June 14 & was told by sales associate that my QuickBooks & System Mechanics programs could be transferred to new laptop. Ditto when talking to Gsquad guy. Also was told by Geek Guy that the setup of the new computer would be completed by the close of business on June 14. There were problems with a new computer, and it had to be replaced. This caused a delay in completing the setup. Ok, that’s understandable, but while checking on the status, I was told by another Gsquad guy that it was not possible to move programs from old to new computer. It’s now June 16 & I don’t know when the computer will be ready & if the programs will be on the new machine.

Not a very impressive performance.

Avatar for Robert G
Robert G

Horrible Service From Geek Squad

August 21, 2014

HORRIBLE, HORRIBLE, HORRIBLE Customer Service! I renewed my geek squad prescription and Kaspersky-so I thought. The moron I renewed the Kaspersky with didn’t know you they don’t take Visa gift cards- as if I, the consumer knew that! I was bounced around from the US to the Philippines and all everyone keeps saying is “I am sorry”, but no one does anything! Finally, I just took the antivirus off. It’s not even worth the trouble. Their customer service is NIL!

Avatar for M
M
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