Office Depot Customer Service Phone Number, Orders, Returns and Printing Help

For Office Depot or OfficeMax customer service, call 1-800-463-3768 (1-800-GO-DEPOT). Use the official Help Center for live chat, order help and returns. For a store pickup or print job, contact the store handling the order.

Office Depot Customer Service Contact Options

• Phone: 1-800-463-3768
• Chat or written request: Use the Help Center or official support form.
• Delivery department hours: Monday–Friday, 8 a.m.–8 p.m.; Saturday–Sunday, 8 a.m.–6 p.m., Eastern time.
• Tech Services Subscriptions: 1-888-315-5073, with the same weekday/weekend hours as the delivery department.
• Rewards Member Services: 1-866-562-3872, confirmed in the rewards account-merging guidance.
• Tax-exempt purchasing: 1-800-848-8100; see the official documentation instructions.
• Order tracking and returns: Start from the account/order links in the Help Center.
• Store contact information: Use the Help Center’s Locate My Store link.
• Corporate address: 6600 North Military Trail, Boca Raton, FL 33496. Corporate contact information is separate from order support.

Support routes differ for retail orders, local stores, tech subscriptions, rewards and ODP Business Solutions accounts. Have the receipt or order confirmation ready so the representative can identify the correct team.

Choose the Correct Support Route

Office Depot support depends on whether your issue involves an online order, store purchase, delivery, return, print job, furniture, tech service, rewards account, credit account, or business account.

• Online order, delivery, damaged shipment, missing item, or wrong item: Use Office Depot order tracking, customer service, live chat, or text support.
• In-store purchase or pickup order: Start with the store where the purchase or pickup happened, then escalate to customer service if needed.
• Return or exchange: Review the return policy before opening, assembling, or discarding packaging because return windows and conditions vary by product category.
• Furniture or RealSpace issue: Contact Office Depot customer service with the order number, item number, receipt, photos, packaging, and assembly manual.
• Print and copy services: Contact the store or print center handling the order, especially for custom print, business cards, posters, signs, and same-day print jobs.
• Tech services or tech subscriptions: Call 1-888-315-5073 for Tech Services Subscription support.
• Rewards account: Sign in online or call 1-866-562-3872.
• Tax-exempt purchasing: Call 1-800-848-8100 or use the tax-exempt purchasing help tools.
• Office Depot credit account: Use the issuer contact on your current card or statement, or the official account-management link.
• ODP Business Solutions or large business account: Use the business account contacts, account manager, or ODP Business Solutions portal connected to your account.

Information To Gather Before Contacting Office Depot

Having the correct information ready can help Office Depot locate your order, return, store purchase, print job, or account faster.

• Order number or confirmation email
• Store receipt, eReceipt, packing slip, or order confirmation
• Office Depot account email address
• Billing and shipping ZIP code
• Tracking number and carrier details
• Store location and date of purchase if purchased in store
• Item number, SKU, product name, size, color, or model number
• Photos of damaged, missing, incorrect, or defective merchandise
• Packaging, UPC code, manual, and all parts for returns or furniture issues
• Print order number, file name, store location, and proof approval if applicable
• Rewards account email or member number
• Tax-exempt documentation if the issue involves tax-exempt purchasing
• Credit account or business account details if the issue involves billing or credit
• Case number, chat transcript, text thread, or email response if you already contacted support

Common Reasons Customers Contact Office Depot

• Tracking an online order
• Reporting a damaged delivery
• Missing item, wrong item, or canceled order
• Starting a return or exchange
• Checking refund status
• Store pickup or curbside pickup issues
• Print and copy order problems
• Furniture damage, missing parts, or assembly issues
• RealSpace desk, chair, cabinet, or storage support
• Ink, toner, printer, computer, or technology return questions
• Rewards account, bonus rewards, or ink recycling rewards questions
• Business Select, ODP Business Solutions, or business account questions
• Credit account, statement, payment, or card issue
• Tax-exempt purchasing or government purchasing questions
• Suspicious emails, fake coupons, fake clearance sites, or unauthorized charges

Office Depot Orders, Delivery, Tracking and Cancellation

To cancel an order, open Order Details and look for the Cancel button. The official cancellation guidance says that once the button is no longer available, neither online tools nor customer care can cancel that order. Use the applicable return process if you no longer want it.

For online orders, use Office Depot order tracking or contact customer service at 1-800-463-3768. If an order is delayed, missing, damaged, or shows delivered but was not received, gather the order number, tracking number, delivery address, carrier information, and photos of the package or damage.

If your order is on hold, canceled, or delayed, ask whether the issue is related to payment verification, inventory, delivery address, product availability, fraud prevention, store pickup status, or third-party marketplace fulfillment.

Office Depot Return Windows and Refunds

The official return policy lists these standard windows with an original receipt:

Other categories have separate exceptions and nonreturnable items. Do not assume every product qualifies for the office-supply window.

How to Start a Return

Office Depot’s return instructions allow eligible in-store and mail returns. For a mail return, sign in, open Order Tracking & History, select the order and choose Create Return when available. Select the correct item and use the supplied free label. Keep tracking and the drop-off receipt.

If Your Refund Is Delayed

Keep the receipt, return confirmation and delivery tracking. Ask support whether the return was accepted, when the refund was issued, where it was sent and whether there is a reference number. Card refund posting depends on the financial institution; an issued refund may not appear immediately.

Furniture, RealSpace, and Missing Parts

Office Depot sells office furniture, including RealSpace desks, chairs, file cabinets, bookcases, storage units, and accessories. Furniture support can involve returns, assembly problems, missing hardware, damaged pieces, defective parts, warranty questions, or replacement parts.

Office Depot’s furniture return policy is more restrictive than many general merchandise categories. Furniture may need to be unassembled, in original packaging, with the UPC code, parts, and manuals. If your RealSpace or other furniture item arrived damaged or incomplete, take photos and contact Office Depot customer service before assembling the product or throwing away the box.

Print, Copy, and Custom Products

Office Depot provides print and copy services in stores and online. If your issue involves a print order, business card, sign, poster, booklet, custom stamp, promotional item, or same-day print job, contact the store or print center handling the order.

Special-order and custom-made items are excluded from the standard return policy unless damaged on receipt. If a print job differs from an approved proof, ask the print center to review the order and its service terms. Save proofs, approval emails, order numbers, and file names until the job is complete and inspected.

Tech Services, Subscriptions, Ink, Toner, and Electronics

For Tech Services Subscriptions, Office Depot lists support at 1-888-315-5073. If your issue involves computer setup, protection plans, tech subscriptions, software, printer setup, or other technology services, contact the correct tech support route and have your receipt, subscription details, device information, and service agreement ready.

Technology products, software, ink, toner, gift cards, prepaid cards, PPE, custom items, and other categories may have different return or exchange restrictions. Review the return policy for the exact item before opening or returning it.

Office Depot Rewards and Ink Recycling

Office Depot OfficeMax Rewards is a free rewards program. Office Depot says rewards members can earn rewards on many purchases, but certain categories are excluded, including delivery fees, postage stamps, gift and prepaid cards, lottery, some services, and third-party services.

Office Depot also offers ink and toner recycling rewards. Office Depot says members can earn recycling rewards for eligible recycled cartridges, up to 10 per month, when the required qualifying purchase conditions are met. Rewards rules, limits, eligible items, and expiration dates can change, so check your rewards account and current program terms.

Business Select, ODP Business Solutions, and Business Accounts

Office Depot serves individual shoppers, small businesses, schools, government buyers, and larger business accounts. Business Select, ODP Business Solutions, tax-exempt purchasing, government purchasing, credit accounts, and business pricing may use different portals or account tools from regular OfficeDepot.com shopping.

If you have a business account, gather your business name, account number, order number, tax-exempt documentation, invoice, purchase order, account manager information, and shipping address before contacting support.

Office Depot Credit Account and Payment Help

For a credit-account statement, payment or card problem, use the issuer contact printed on your current card or statement, or the account link reached from Office Depot’s official customer-service page. Retail order support and credit-account servicing are different functions.

Credit programs and servicing contacts can change. Confirm the account type and current issuer before using an older personal or business credit number.

Tax-Exempt Purchasing

If your school, church, nonprofit, government office, or business needs tax-exempt purchasing, use Office Depot’s tax-exempt purchasing help tools and documentation instructions. Office Depot lists tax-exempt analyst help at 1-800-848-8100.

Have your state sales tax exemption certificate, organization documents, account information, and order details ready before calling. If tax was charged incorrectly, ask customer service whether it can be corrected before shipment, at pickup, or through a refund process.

Price Match, Coupons, Promotions, and Gift Cards

If your issue involves a coupon, promotion, sale price, price match, rewards certificate, gift card, or return card, save a screenshot of the offer and read the exclusions. Promotions may exclude technology, ink, toner, furniture, services, gift cards, third-party marketplace items, or special-order products.

Gift cards, prepaid cards, and phone cards are generally not returnable. If a gift card balance is missing or a card does not work, contact customer service with the card number, purchase receipt, and transaction details.

Watch Out for Fake Office Depot Coupons, Clearance Sites, and Support Numbers

Office Depot shoppers should be cautious with fake clearance pages, lookalike websites, suspicious coupon offers, fake customer-service numbers, phishing emails, and payment links that claim to be from Office Depot or OfficeMax. Use OfficeDepot.com, OfficeMax stores, the Office Depot app, and the verified customer-service numbers listed on this page.

• Do not enter payment information on websites that are not OfficeDepot.com or an official payment partner.
• Be cautious of ads offering unrealistic discounts on printers, chairs, laptops, ink, toner, or office furniture.
• Do not call random Office Depot support numbers found in comments, social media ads, or unofficial complaint pages.
• Do not provide account passwords, verification codes, full card numbers, or gift card numbers to suspicious callers.
• Be careful with fake delivery notices or order-cancellation emails that ask you to sign in through a link.
• If you see an unfamiliar Office Depot, OfficeMax, ODP, Veyer, or business-supply charge, check your order history and contact your payment provider if it appears unauthorized.

How to Escalate an Office Depot Customer Service Problem

1. Start with the correct channel: Call 1-800-463-3768, text 35924, use live chat, contact the local store, or use the business account portal depending on the issue.
2. Document the issue: Save order confirmations, receipts, photos, tracking numbers, return labels, chat transcripts, text messages, and case numbers.
3. Contact the store when needed: For store pickup, print jobs, in-store purchases, and local inventory problems, contact the store first.
4. Use the return window: Return windows can be short for furniture, technology, and special categories, so do not wait.
5. Ask for a case number: Get a reference number for damaged deliveries, missing items, billing disputes, returns, refunds, or unresolved order issues.
6. Ask for supervisor review: If the first representative cannot resolve the problem, ask for escalation and provide your documentation.
7. Use the correct account team: Business, tax-exempt, ODP Business Solutions, and credit-account issues may need specialized support rather than regular retail customer service.
8. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, or payment provider before the dispute deadline closes.

Office Depot Customer Service Reviews on CustomerServiceNumbers.com

The reviews below reflect individual customer experiences. They do not establish a company-wide service trend or guarantee the outcome of an order, return or complaint. CSN does not treat an alert appearance as proof of a new complaint surge.

If you have contacted Office Depot about an online order, delivery issue, damaged package, store pickup, print order, return, refund, furniture problem, RealSpace item, tech service, rewards account, credit account, or customer-service response time, please share your experience below. Your review can help other shoppers understand what to expect before contacting Office Depot or OfficeMax.

What To Expect When Contacting Office Depot

• Office Depot customer service can help with online orders, product questions, returns, delivery, and account issues.
• Support hours can vary by department, including general customer service, delivery, tech services, chat, and text support.
• In-store purchase, store pickup, and print-order problems may be easiest to resolve through the local store first.
• Furniture, technology, custom products, gift cards, prepaid cards, and special-order products may have different return rules.
• RealSpace furniture support is generally routed through Office Depot / OfficeMax customer service.
• Credit account, tax-exempt, rewards, and business account issues may require separate account teams.
• Keep receipts, packaging, tracking numbers, and case records until the issue is fully resolved.

Office Depot Customer Service Frequently Asked Questions

Related Customer Service Guides

• RealSpace Customer Service — Office Depot furniture, parts and warranty help.
• Staples Customer Service — office-supply orders, returns and complaints.
• HON Customer Service — office furniture and product support.

For corporate contact information, see Office Depot Corporate Office Headquarters. For order resolution, begin with retail customer service or the store handling your purchase.

Contact routes, published hours, return windows, rewards and tax-exempt support checked October 3, 2026 against official Office Depot sources. Support pages show different closing times; check the channel you plan to use. Return and account terms may change.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Office Depot, OfficeMax, The ODP Corporation, Veyer, ODP Business Solutions, or Atlas Holdings.

Share Your Office Depot Customer Service Experience

Have you contacted Office Depot or OfficeMax about an online order, damaged delivery, missing item, return, refund, store pickup, print order, furniture issue, RealSpace item, rewards account, credit account, tax-exempt purchase, tech service, or customer-service response time? Share your experience below to help other shoppers understand how Office Depot handles support requests.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Office Depot, OfficeMax, The ODP Corporation, Veyer, ODP Business Solutions, or Atlas Holdings. This page is provided for informational and review purposes only. Contact information, return rules, rewards terms, credit-account details, tax-exempt purchasing rules, business account procedures, service availability, and support hours may change. Always verify important details directly with Office Depot, OfficeMax, ODP Business Solutions, the credit-card issuer, or your payment provider before making purchases, returns, payments, or account decisions.