Staples customers can contact the company for help with online and store purchases, returns, refunds, delivery, store pickup, printing services, Easy Rewards, gift cards, warranties, accessibility, and unresolved complaints. The best support route depends on where the purchase was made and the type of service involved.
Staples Customer Service Phone Numbers
- Staples Customer Service: 1-800-333-3330
- Gift Card Support: 1-888-609-6963
- Staples Business Customer Service: 1-877-826-7755
- Staples Business Alternative Support Number: 1-844-243-8645, option 2
- Device Trade-In Support: 1-888-685-1662
- Staples Corporate Office: 1-508-253-5000
Staples Customer Service Hours
- Telephone Support: Monday-Friday, 8 a.m.-10 p.m. ET; Saturday-Sunday, 9 a.m.-8 p.m. ET
- Customer-Service Chat: Monday-Friday, 8 a.m.-8 p.m. ET; Saturday-Sunday, 10 a.m.-7 p.m. ET
- Staples Business Support: Monday-Friday, 8 a.m.-8 p.m. ET
- Device Trade-In Support: Monday-Friday, 9 a.m.-5 p.m. ET
Holiday schedules and individual store hours may differ. Use the Staples store locator to confirm the hours and services available at a particular location.
Staples Online Customer Support
- Staples Help Center: Get Staples Help
- Email Support: help@staples.com
- Order-Support Email: support@orders.staples.com
- Store Locator: Find a Staples Store
- Staples Business: Staples Business Support
- Official Website: Staples.com
Which Staples Support Route Should You Use?
Online Orders, Shipping and Delivery
Use the Staples Help Center or call customer service for online-order changes, tracking, missing items, wrong products, damaged shipments, delayed deliveries, cancellations, returns, or refunds. Sign in and open the affected order when possible so the representative can locate it quickly.
Before reporting a missing delivery, check whether the order was divided into multiple shipments. Save the order confirmation, promised delivery date, tracking history, photographs, and any previous support correspondence.
Individual Staples Store Problems
Contact the individual store for an in-store purchase, local inventory question, store receipt, pickup problem, employee interaction, or service performed at that location. Ask for the store manager when the matter was not resolved by the first employee.
Corporate customer service may document and escalate an unresolved store complaint, but the local manager is often best positioned to review an in-store transaction, pickup handoff, or employee-service concern.
Store Pickup and Same-Day Services
Use the store locator to contact the pickup location when an order is marked ready but cannot be found, an item is missing, the pickup window has passed, or the wrong product was provided. Bring the pickup confirmation and identification requested by Staples. For payment, cancellation, or refund problems that the store cannot correct, contact Staples customer service.
Print and Marketing Services
Contact the Staples location or Print & Marketing department handling the job for questions about proofs, file specifications, production status, print quality, pickup, reprints, or deadlines. Complex or off-site print orders may require review by a production facility rather than the retail store alone.
Staples Business Accounts
Staples Business, also known through StaplesAdvantage.com, has separate support for organizational accounts, invoicing, account access, contract pricing, delivery, and business-order problems. Call 1-877-826-7755 or email support@staplesadvantage.com.
Easy Rewards
Staples Easy Rewards members can manage points, offers, bonus categories, receipts, and missing-points requests through their signed-in dashboard. Members generally earn points on qualifying purchases made in stores, online, in the Staples app, by phone, and through eligible third-party marketplaces.
Points may be adjusted when a qualifying purchase is returned. If points are missing, save the receipt or order information and submit a missing-points request through the Easy Rewards dashboard.
Staples Gift Cards
Call 1-888-609-6963 for help checking a Staples gift-card balance or reporting a lost or stolen card. Do not publish a gift-card number or PIN in a review. Gift cards, prepaid cards, and phone cards are generally nonreturnable and nonrefundable.
Staples Credit and Financing Questions
Credit-account billing, payment, interest, identity-verification, or account-access questions should be directed to the financial institution or account servicer identified on the card, billing statement, or current Staples Credit Center. Staples retail customer service may help identify the proper route but normally cannot make decisions on a bank-issued credit account.
Product Warranties and Protection Plans
Start with the Staples order or store receipt to determine whether the issue falls within the return period. Manufacturer warranties and separately purchased protection plans may require claims through the manufacturer or plan administrator after the Staples return period ends. Keep the product model, serial number, receipt, photographs, and plan documents available.
Marketplace and Trusted-Supplier Orders
Check the order details to determine whether Staples or a trusted third-party supplier fulfilled the product. Return instructions, replacement availability, shipping origin, and warranty handling may differ for supplier-fulfilled merchandise. Begin through the Staples order page so the correct seller and return route can be identified.
Accessibility Support
Customers experiencing an accessibility issue on Staples.com can call 1-800-333-3330 and explain the specific page, feature, device, browser, or assistive technology involved. For access at a physical store, contact the store manager first and ask customer service to document and escalate an unresolved concern.
Staples Return and Refund Policy
Return eligibility depends on the product, purchase method, condition, and date shown in the order details. Keep the receipt or packing slip and return the item in sellable condition with its original packaging, manuals, parts, and UPC when required.
- Staples-brand products: Staples provides a one-year return or exchange policy for qualifying Staples-brand products when the customer has the receipt or original packaging.
- Office supplies: Generally returnable at any time for Staples.com and store purchases.
- Technology and business machines: Generally returnable within 14 days of receipt.
- Small appliances: Generally returnable within 14 days of receipt.
- Furniture: Generally returnable within 14 days. Custom-ordered or custom-assembled furniture is normally returnable only when defective upon arrival.
- Unopened boxed software: Generally returnable within 30 days when Staples currently sells the product.
- Opened or downloaded software: Generally nonreturnable and nonrefundable.
- Unopened, unexpired ink and toner: Generally returnable at any time.
- Gift, prepaid and phone cards: Generally nonreturnable and nonrefundable.
Online and catalog orders may generally be returned to a Staples retail store with the receipt or packing slip. Purchases made in a store must be returned to a Staples store. Eligible online and telephone purchases may also qualify for a free online return.
Refunds normally return to the original payment method when possible. Processing time varies by payment method and may continue after Staples has approved or issued the refund. Retain the return confirmation and carrier or store receipt until the refund appears.
How to File and Escalate a Staples Complaint
- Identify whether the problem involves a store purchase, online order, print job, delivery, pickup, Rewards account, gift card, business account, warranty, or third-party supplier.
- Gather the purchase date, store location, product name, promised delivery or pickup date, and relevant receipt or order details.
- Contact the store manager for a local transaction or use Staples customer service for an online order or account problem.
- Explain the specific resolution requested, such as a refund, replacement, reprint, delivery investigation, points correction, or manager review.
- Request a case number or written confirmation and record the date and outcome of each contact.
- If the issue remains unresolved, ask customer service to escalate the case to a supervisor or the team responsible for the order, store, service, payment, or program involved.
Do not send original receipts or irreplaceable documents to the corporate office. Corporate correspondence is not a substitute for following a time-sensitive return, dispute, warranty, or payment process.
Staples Corporate Office
Staples, Inc.
500 Staples Drive
Framingham, MA 01702
Corporate phone: 1-508-253-5000
The corporate office is primarily appropriate for corporate correspondence and documented unresolved complaints. It is not a retail return counter, pickup location, fulfillment center, or replacement for order-specific customer service.
Staples Fraud, Fake Websites and Impersonation Warning
Use Staples.com, the official Staples app, or a verified Staples store page when seeking help. Be cautious of search advertisements, lookalike websites, unsolicited calls, and messages claiming that a Staples order, gift card, Rewards account, or refund requires immediate payment.
Staples representatives should not need your password, one-time verification code, full payment-card number, or gift-card PIN in a public review. If a message appears suspicious, do not use its telephone number or link. Open Staples.com directly and contact customer service through the official Help Center.
Staples Customer Service FAQs
What is the Staples customer service phone number?
Call Staples customer service at 1-800-333-3330.
What are Staples customer service hours?
Staples lists telephone support Monday-Friday from 8 a.m.-10 p.m. ET and Saturday-Sunday from 9 a.m.-8 p.m. ET. Chat has separate, shorter operating hours.
How do I contact a specific Staples store?
Use the official Staples store locator, search by city, state, ZIP code, or store number, and open the location page for its telephone number, hours, and available services.
Can I return an online Staples order to a store?
Eligible online and catalog purchases may generally be returned to a Staples retail store with the receipt or packing slip. Check the item’s return-eligibility date and exclusions before visiting.
How do I report a missing Staples delivery?
Open the order, check whether it was divided into multiple shipments, review tracking, and report the missing item through the Staples Help Center or customer-service number.
Who handles Staples Easy Rewards problems?
Use the Easy Rewards dashboard for points history, offers, bonus categories, and missing-points requests. Contact Staples customer service if the self-service route does not resolve the problem.
Who owns Staples?
Staples is a privately owned company. Its U.S. headquarters is in Framingham, Massachusetts.
Is Staples customer service the same as Staples Business support?
No. Staples retail and Staples.com customers generally use 1-800-333-3330. Organizational Staples Business accounts have separate support through StaplesAdvantage.com and 1-877-826-7755.
Related Customer Service Pages
Privacy Warning Before Posting a Staples Review
Do not include your Staples order number, shipment tracking number, pickup confirmation, Easy Rewards account information, gift-card number or PIN, payment-card information, password, verification code, home address, email address, telephone number, or other sensitive information in a public review. Avoid publishing an employee’s full name or personal information. CustomerServiceNumbers.com cannot access a Staples account, issue a refund, track an order, replace a gift card, or change a Rewards balance.
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CustomerServiceNumbers.com helps consumers locate customer-service routes and share genuine experiences involving companies such as Staples. Contact information and policies are reviewed against current company resources, but telephone numbers, hours, programs, and terms can change. Always confirm time-sensitive information with Staples before acting.
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Page Update Note
This page was updated on July 30, 2026, with current Staples telephone and chat hours, customer-service email routes, gift-card and Staples Business contacts, corporate information, return windows, refund guidance, Easy Rewards information, accessibility support, complaint steps, and fraud precautions.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with, authorized by, or operated by Staples, Inc. Contact details, operating hours, return terms, rewards rules, and other policies may change. Verify important information through Staples.com before making a purchase, return, payment, warranty claim, or other decision.