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Steak ‘n Shake Customer Service, Rewards, Complaints and Reviews

Steak ‘n Shake customer service issues often involve missing steakburgers, incorrect toppings, wrong fries or tots, milkshake problems, kiosk ordering, app or online order errors, delivery complaints, car hop pickup, Rewards Club points, gift cards, catering, food quality, refund requests, nutrition questions, allergen concerns, and follow-up with a specific restaurant. Because Steak ‘n Shake orders may be placed in-store, at a kiosk, through the app, online, for delivery, through car hop, or through catering, the best support route depends on how you ordered and which restaurant prepared the food.

Start Here: Best Steak ‘n Shake Support Path

Use the route below before submitting a general complaint. This helps Steak ‘n Shake identify whether your issue belongs with the restaurant, guest feedback form, online ordering support, Rewards app, gift card support, catering provider, or delivery partner.

Wrong or missing food: Contact the Steak ‘n Shake location that prepared the order and keep your receipt or order confirmation.

Restaurant-specific complaint: Use the official Steak ‘n Shake feedback form and choose restaurant-specific feedback.
App, website, or Rewards issue: Use the official feedback form or the Contact Us link inside the Rewards app.
Mobile app or delivery order problem: Use the feedback form category for mobile app or delivery order feedback.

Online ordering problem: Use the online ordering support route and include your order number, location, payment date, and screenshots.
Gift card issue: Use the number on the back of the gift card, visit a local Steak ‘n Shake, or use the official gift card/e-gift support route.
Catering issue: Use the official catering order route and keep the catering order confirmation, location, date, and receipt.

Food quality or allergen concern: Review Steak ‘n Shake’s official nutrition and allergen information and contact the restaurant quickly if the issue is urgent.
Formal written matter: Use the Indianapolis corporate/legal mailing address only when corporate correspondence is appropriate.

How to Contact Steak ‘n Shake Customer Service

Steak ‘n Shake currently emphasizes online guest feedback and issue-specific support routes. The official feedback form includes options for general feedback, restaurant-specific feedback, mobile app or delivery order feedback, app or website feedback, Rewards program questions, and other issues.

General Customer Service Phone Number: Online help and official feedback form are the best current routes for general guest complaints
Official Website: SteaknShake.com
Official Guest Feedback Form: Steak ‘n Shake Feedback
Receipt Survey: Steak ‘n Shake Guest Experience Survey
Order Online: Steak ‘n Shake Online Ordering
Online Ordering Help: Online Ordering Contact Us
Find a Location: Steak ‘n Shake Locations
Rewards Club: Steak ‘n Shake Rewards FAQ
Rewards Terms: Steak ‘n Shake Rewards Terms
Gift Cards: Steak ‘n Shake Gift Cards
Catering: Steak ‘n Shake Catering
Nutrition and Allergens: Steak ‘n Shake Nutrition & Allergens
Accessibility Statement: Steak ‘n Shake Accessibility
Corporate / Legal Address: Steak n Shake Enterprises, Inc., 107 S Pennsylvania Street, Suite 400, Indianapolis, IN 46204

The old listing included a phone number and customer service hours, but the current official Steak ‘n Shake feedback and website pages reviewed for this update do not clearly publish that number as the main general customer-service line or verify those hours. For the most reliable current routing, use the official feedback form, online ordering help, the restaurant location involved, or the Rewards app Contact Us option.

Information To Have Ready Before Contacting Steak ‘n Shake

Before contacting Steak ‘n Shake customer service, gather the details that help support identify your restaurant, order, app account, Rewards issue, gift card, delivery provider, or catering problem.

Steak ‘n Shake restaurant location, city, and state
Date and approximate time of your visit, kiosk order, drive-thru order, pickup, delivery, car hop order, app order, online order, or catering order
Receipt, order number, app confirmation, delivery confirmation, catering confirmation, or 17-digit survey code

Items ordered, including steakburgers, toppings, fries, tots, onion rings, chicken tenders, milkshakes, chili, drinks, kids meals, or add-ons
What was missing, incorrect, cold, delayed, unavailable, undercooked, overcooked, too salty, too greasy, or unsatisfactory
Photos of the food, packaging, receipt, kiosk screen, or app error if relevant

Rewards account email or phone number, shared only through official support
Gift card purchase receipt, activation receipt, or balance issue details, without posting the full card number publicly
Delivery provider name if a third-party delivery app was used

The resolution you want, such as refund, replacement, Rewards correction, gift card review, catering credit, manager follow-up, apology, or written response

Steak ‘n Shake App, Online Orders, Delivery, Pickup, and Car Hop Help

Steak ‘n Shake supports online ordering and app ordering at participating locations. The official online ordering page describes choosing a location, selecting food, choosing delivery, pickup, or car hop where available, paying online, and picking up or receiving the order.

Common app and online ordering issues include wrong pickup location, duplicate charge, failed checkout, missing steakburger, wrong toppings, missing fries or tots, milkshake not included, unavailable menu item after payment, delayed pickup, car hop check-in issue, delivery address problem, Rewards points not appearing, and refund delays.

If your order was placed through a third-party delivery app, start with that delivery provider because it may control driver complaints, delivery delays, missing-item credits, refunds, cancellations, and delivery address disputes. If the food was prepared incorrectly by the restaurant, also contact Steak ‘n Shake through the official feedback route with the order details.

Steak ‘n Shake Rewards Club, Points, and App Help

Steak ‘n Shake Rewards Club members can earn points on qualifying purchases at participating restaurants. Steak ‘n Shake’s Rewards terms say members earn 1 point for every pre-tax, pre-tip $1 spent on eligible purchases at participating restaurants. The Rewards FAQ says app or online order points are added automatically, and in-store customers can check in with the phone number on the account or scan the receipt barcode after the transaction.

The Rewards FAQ says members can check their balance in the app and that reward currency is available in $2 increments. The FAQ also says rewards points and reward currency expire in 365 days.

Common Rewards complaints include missing points, receipt scanning problems, phone number lookup issues, reward not applying, app login problems, password reset issues, payment errors, gift card payment issues, duplicate accounts, and app checkout problems. Use the Contact Us link in the app or the official feedback form for Rewards questions.

Steak ‘n Shake Gift Card Support

Steak ‘n Shake sells e-gift cards online and physical gift cards at local restaurants. Steak ‘n Shake says e-gift cards can be emailed and delivered within minutes. For physical gift card balances, Steak ‘n Shake says to call the number on the back of the card or visit a local Steak ‘n Shake.

Steak ‘n Shake gift cards should be treated like cash. The official gift card page says Steak ‘n Shake is not responsible for lost, stolen, damaged, or unauthorized use of cards. It also says the card has no expiration date, but after 24 months of inactivity, a monthly service fee may be deducted where permitted by law.

Never post a full Steak ‘n Shake gift card number, PIN, barcode, activation receipt, e-gift link, or balance screenshot in a public review. Keep the purchase receipt, activation receipt, card packaging, email confirmation, and support case details if your card was not activated, appears drained, was lost, was stolen, or was used without authorization.

Catering, Large Orders, and Group Meals

Steak ‘n Shake offers catering through its official catering order site. Catering issues may involve late pickup or delivery, missing trays, incorrect quantities, unavailable items, missing utensils, payment questions, delivery instructions, or refund requests.

For catering complaints, keep the catering confirmation, event date, pickup or delivery time, restaurant location, contact name, phone number on the order, itemized receipt, and photos of any missing or incorrect items. Large orders are easier to review when you can show exactly what was ordered and what was missing.

Restaurant Service, Kiosk Ordering, Food Quality, and Wait-Time Complaints

For restaurant-level issues, start with the manager if you are still at the location. This is usually the fastest route for missing food, wrong toppings, cold fries, slow service, kiosk ordering problems, drive-thru delays, cleanliness concerns, rude service, manager concerns, incorrect pricing, or order accuracy problems.

Steak ‘n Shake has shifted many restaurants toward kiosks, counter service, drive-thru, pickup, and app/online ordering. When submitting a complaint, explain whether the issue happened at the kiosk, drive-thru, pickup counter, car hop area, app checkout, delivery handoff, or dining room.

Beef Tallow Fries, Menu Changes, Nutrition, and Allergens

Steak ‘n Shake currently highlights steakburgers, homemade milkshakes, and beef tallow fries. The company says its fries, tots, onion rings, and chicken tenders are cooked in 100% beef tallow at its restaurants and that the beef tallow contains no additives, preservatives, or chemicals.

Customers with allergies, dietary restrictions, or ingredient concerns should review Steak ‘n Shake’s official nutrition and allergen resources before ordering and contact the restaurant if needed. Menu items, preparation methods, ingredients, cooking oil, limited-time offers, and availability can change by location.

If your complaint involves food safety, allergen exposure, illness, undercooked food, foreign objects, contamination, or a serious ingredient concern, save the food, packaging, receipt, photos, restaurant location, date, and time. If someone may be having an allergic reaction or medical emergency, contact emergency services or a medical professional immediately instead of waiting for a customer service response.

Franchise, Company-Operated, and Location-Specific Issues

Steak ‘n Shake has company-operated and franchise-related locations. A restaurant’s operating structure may affect how complaints, employment concerns, delivery issues, refunds, local pricing, hours, kiosk service, manager follow-up, and app or Rewards participation are handled.

For store-level complaints, provide the exact Steak ‘n Shake location. This helps route issues about service, cleanliness, wait times, food quality, missing items, employee behavior, local hours, drive-thru operations, car hop availability, online ordering, delivery availability, and manager follow-up.

Privacy and Public Review Cleanup Tips

CustomerServiceNumbers.com allows customers to share Steak ‘n Shake reviews, but public comments should not include private information. Describe the issue clearly while keeping payment, account, gift card, delivery, medical, allergy, child-related, and employee-private details out of the review.

Do not post receipts, order numbers, catering order numbers, survey codes, payment details, gift card numbers or PINs, e-gift links, account screenshots, app verification codes, Rewards screenshots, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos. If your complaint involves a child, allergy, medical concern, payment dispute, or delivery address, share sensitive details only through an official support route when necessary.

Scams, Fake Steak ‘n Shake Coupons, and Account Safety

Be careful with fake Steak ‘n Shake customer service phone numbers, fake refund pages, fake Rewards login pages, fake coupon offers, fake gift card balance sites, fake e-gift links, fake delivery support numbers, phishing emails, text scams, and social media giveaways. A legitimate support process should not ask for your password, full card number, gift card PIN, one-time verification code, remote access to your device, or payment through a gift card or cash transfer app.

If you see an unfamiliar Steak ‘n Shake, delivery app, restaurant, gift card, online order, or mobile app charge on your card, check your Steak ‘n Shake app history, email receipts, gift card purchase records, delivery app history, family member orders, and saved payment methods. If you still do not recognize the charge, contact your bank or card issuer promptly and consider using ChargeOnMyCard.com to research unknown card charges.

Steak ‘n Shake Reviews on CustomerServiceNumbers.com

At the time of this update, the Steak ‘n Shake listing on CustomerServiceNumbers.com showed 0 reviews and a 0 out of 5 star rating. Because there are no current CSN reviews for this listing yet, this page should not claim that CSN reviewers commonly praise or complain about specific Steak ‘n Shake issues.

If you have contacted Steak ‘n Shake about a restaurant complaint, wrong order, missing steakburger, app order, delivery issue, Rewards problem, gift card, kiosk issue, milkshake complaint, food quality concern, allergen question, refund request, drive-thru issue, car hop order, or support experience, you can leave a review below. Helpful reviews mention the location, issue type, support route used, and whether Steak ‘n Shake responded.

How To Escalate a Steak ‘n Shake Complaint

If your Steak ‘n Shake issue is not resolved, start with the restaurant manager when the problem involves a recent visit, missing food, food quality, wait time, cleanliness, kiosk service, employee behavior, or a same-day order. If the issue involves online ordering, app support, Rewards, gift cards, catering, delivery, privacy, or accessibility, use the official support route specific to that issue.

If you still do not receive a response, follow up with a concise written complaint that includes the restaurant location, order date, receipt or order number, issue summary, support route used, and requested resolution. For serious food safety concerns, you may also contact your local health department. For suspected fraud, phishing, unauthorized charges, or drained gift cards, contact your bank, card issuer, or gift card support promptly.

Frequently Asked Questions About Steak ‘n Shake Customer Service

What is the Steak ‘n Shake customer service phone number?

The current official Steak ‘n Shake feedback and website pages reviewed for this update emphasize online feedback and issue-specific support routes rather than one clearly published general customer service phone number. Use the official feedback form, online ordering support, the Rewards app Contact Us option, or the restaurant location involved.

How do I contact Steak ‘n Shake online?

Use the official Steak ‘n Shake feedback form. It includes options for general feedback, restaurant-specific feedback, mobile app or delivery order feedback, app or website questions, Rewards program questions, and other issues.

How do I complain about a Steak ‘n Shake location?

Start with the manager if the issue is immediate. You can also use the Steak ‘n Shake feedback form with the restaurant location, date, time, receipt, order details, and requested resolution.

How do I contact Steak ‘n Shake about an app or online order?

Use the official feedback form, online ordering support route, or Rewards app Contact Us option. Include your order number, account email, restaurant location, payment date, screenshots, and whether the order was for pickup, delivery, or car hop.

How do I get missing Steak ‘n Shake Rewards points?

Steak ‘n Shake says app and online order points are added automatically. For in-store orders, customers can check in with the phone number on the Rewards account or scan the receipt barcode after the transaction. Use the app Contact Us option if points do not appear.

Do Steak ‘n Shake Rewards expire?

Steak ‘n Shake’s Rewards FAQ says rewards points and reward currency expire in 365 days.

How do I check a Steak ‘n Shake gift card balance?

Steak ‘n Shake says to call the number on the back of your card or visit your local Steak ‘n Shake to check a physical gift card balance. Do not post your full gift card number, PIN, barcode, e-gift link, or balance screenshot publicly.

Does Steak ‘n Shake use beef tallow?

Yes. Steak ‘n Shake says its fries, tots, onion rings, and chicken tenders are cooked in 100% beef tallow at its restaurants.

Where is Steak ‘n Shake corporate office?

Steak n Shake Enterprises, Inc. lists 107 S Pennsylvania Street, Suite 400, Indianapolis, IN 46204 in official privacy and corporate filing contexts.

Who owns Steak ‘n Shake?

Steak ‘n Shake is a Biglari Holdings company. Biglari Holdings lists Steak n Shake as one of its major controlled businesses.

Related Steak ‘n Shake and Burger Customer Service Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint routes, support options, and company reviews since 2004. We review official company pages, support centers, feedback forms, app and rewards resources, gift card routes, catering details, nutrition and allergen information, policy pages, customer feedback, and reader-submitted experiences to help people choose the best route for their issue.

Share Your Steak ‘n Shake Customer Service Experience

Have you contacted Steak ‘n Shake about a restaurant complaint, wrong order, missing food, refund request, app order, online order, delivery issue, Rewards problem, gift card, kiosk ordering, car hop pickup, catering order, food quality concern, allergen question, or support experience? Share your review below and explain which support route you used and whether the issue was resolved.

Please do not post private information such as receipts, order numbers, catering order numbers, survey codes, payment card details, gift card numbers or PINs, e-gift links, account screenshots, Rewards screenshots, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos.

Page Update Note

This Steak ‘n Shake customer service page was updated on June 30, 2026 to reflect current official feedback routing, online ordering support, Rewards Club guidance, gift card information, catering resources, beef tallow fries/tots information, Indianapolis corporate/legal address details, privacy cleanup guidance, live CSN review status, and related Steak ‘n Shake complaint resources.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Steak ‘n Shake, Steak n Shake Enterprises, Inc., Steak n Shake Operations, Inc., Biglari Holdings, any Steak ‘n Shake restaurant, franchise owner, delivery provider, gift card provider, app provider, payment processor, catering provider, Rewards provider, or related company. This page is for informational purposes only and is designed to help consumers find customer service routes, complaint options, reviews, and support resources.

Contact details, customer service routes, phone numbers, corporate addresses, app features, Rewards rules, gift card terms, catering availability, delivery availability, car hop availability, menu items, nutrition information, allergen information, restaurant participation, franchise processes, and company policies can change. Always verify important information with the official Steak ‘n Shake website, restaurant location, app, receipt, confirmation email, gift card terms, catering order, or support route before sending private information or making decisions.

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