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In-N-Out Burger Customer Service Phone Number & Help

In-N-Out Burger is a family-owned fast-food restaurant chain known for burgers, fries, shakes, a simple menu, drive-thru service, dine-in restaurants, gift cards, merchandise, and Cookout Truck events in select areas. Customers often contact In-N-Out Burger customer service for store feedback, wrong orders, missing items, food quality concerns, employee compliments, restaurant cleanliness, drive-thru issues, gift cards, merchandise orders, online shop returns, Cookout Truck events, accessibility questions, and corporate contact help.

If you are looking for the In-N-Out Burger customer service phone number, call 1-800-786-1000. In-N-Out also provides an online contact form, a corporate mailing address, separate merchandise support, gift card balance support, Cookout Truck support, and employment/HR support.

How to Contact In-N-Out Burger Customer Service

In-N-Out Burger Customer Service Phone Number: 1-800-786-1000
Customer Service Hours: Sunday through Thursday, 8:00 AM to 1:00 AM; Friday through Saturday, 8:00 AM to 1:30 AM

Online Contact Form: In-N-Out Burger Contact Customer Service
Customer Service Mailing Address: In-N-Out Burgers Corporate Office, 4199 Campus Drive, 9th Floor, Irvine, CA 92612
Gift Card Customer Service: 1-800-786-1000
Gift Card Balance Check: 1-888-914-4438
In-N-Out Company Store Merchandise Support: 1-800-743-0128
Company Store Merchandise Email: CompanyStore@innout.com
Company Store Support Hours: Monday through Friday, 8:00 AM to 5:00 PM PT
Cookout Truck Department: 1-888-700-7774
Cookout Truck Department Hours: Monday through Friday, 8:00 AM to 5:00 PM

Human Resources / Careers: 1-949-509-6311
Careers Email: careers@innout.com
Restaurant Locator: Find an In-N-Out Burger Location
Menu and Nutrition: In-N-Out Burger Menu
Gift Card Terms: In-N-Out Gift Card Terms
Company Store: In-N-Out Burger Company Store
Company Store Shipping and Returns: In-N-Out Shop Shipping and Returns
Cookout Truck Contact: In-N-Out Cookout Truck Department
Corporate Office Phone: 1-949-509-6200
Website: in-n-out.com

Important support note: The best support route depends on the issue. Restaurant feedback, food quality, wrong orders, missing items, gift cards, merchandise orders, Cookout Truck events, careers, and corporate inquiries each have different contact paths. For an order issue that just happened, keep your receipt and contact customer service as soon as possible.

Best Way to Reach In-N-Out Burger by Issue

Restaurant feedback or complaint: Call 1-800-786-1000 or use the online contact form.

Wrong order, missing item, or food quality issue: Keep your receipt, store location, date, time, and order details before contacting customer service.
Employee compliment: Use the customer service phone number or contact form and include the store location and visit time.
Gift card balance: Call 1-888-914-4438 or check the balance through In-N-Out’s gift card tools.

Lost, stolen, or damaged gift card: Call 1-800-786-1000 and keep the original purchase or activation receipt if available.
Merchandise order or online shop question: Call 1-800-743-0128 or email CompanyStore@innout.com.
Company Store return or exchange: Review the shop return policy and start the return process if the item is eligible.

Cookout Truck event: Call 1-888-700-7774 or use the Cookout Truck contact form.
Job application or accommodation question: Contact Human Resources at 1-949-509-6311 or email careers@innout.com.
Corporate office information: Use the COH resource linked below for corporate-office details and public corporate feedback.

What to Have Ready Before Contacting In-N-Out Burger

The restaurant location, city, and state
Date and time of visit
Receipt number, order number, or drive-thru receipt if available
Details of the item ordered and what went wrong
Photos of the food, packaging, receipt, or issue if relevant
Names or descriptions of associates or managers only if needed and appropriate
Gift card number, balance issue, purchase receipt, or activation receipt if relevant

Company Store order number, tracking number, item name, and purchase date if relevant
Cookout Truck event ID, event date, event address, and event contact if relevant
Case number, email, call details, or previous response from In-N-Out customer service

Common In-N-Out Burger Customer Service Issues

Common reasons customers contact In-N-Out Burger include:

Wrong orders, missing items, or drive-thru order mistakes
Food quality, temperature, freshness, or preparation concerns
Restaurant cleanliness, condiment station, drink station, or restroom concerns
Drive-thru wait times, dine-in service, parking, or line management issues
Employee compliments, customer service compliments, and manager recognition
Gift card balance questions, lost cards, damaged cards, or gift card redemption issues
Company Store merchandise orders, shipping, returns, exchanges, and defective items

Cookout Truck availability, pricing, event changes, and event support
Menu, nutrition, allergen, ingredient, or preparation questions
Employment application questions, HR questions, and accommodation requests
Expansion questions, store opening questions, and location requests
Fake coupons, gift card scams, fake merchandise sites, and lookalike social media offers

In-N-Out Burger Customer Reviews and Complaints on CSN

The live CSN review count for this In-N-Out Burger page should be verified in WordPress before publishing a detailed review trend. The old post text makes broad claims about customer feedback, but those claims should not be used unless they match the actual reviews shown on the live CSN page.

If the live CSN page has reviews, summarize only the visible themes. Possible review themes to look for include restaurant service, order accuracy, wait times, food quality, gift cards, merchandise orders, Cookout Truck events, store cleanliness, expansion requests, or customer service follow-up. If the live page has no reviews, say that there is not enough CSN feedback yet to summarize a reliable In-N-Out Burger customer-service trend.

If you have contacted In-N-Out Burger about a restaurant visit, wrong order, missing item, store complaint, employee compliment, gift card, merchandise order, Cookout Truck event, job application, or corporate question, you can leave a review below. Reviews are individual experiences and may not represent every In-N-Out location, associate, manager, event, gift card transaction, or support case.

Restaurant Order Issues, Store Feedback, and Compliments

For a wrong order, missing item, food quality issue, or store complaint, contact In-N-Out Burger customer service at 1-800-786-1000 or use the online contact form. If the issue just happened and you are still near the restaurant, it may also help to speak with a manager before leaving.

Keep the receipt, location, date, time, order details, and any photos. This helps customer service confirm the restaurant and understand what happened. Customer feedback can also be positive. If an associate or manager provided excellent service, include the location, date, time, and details so In-N-Out can route the compliment properly.

Gift Cards, Balance Checks, and Lost Cards

In-N-Out gift cards can be used at participating In-N-Out restaurants. You can check a gift card balance by calling 1-888-914-4438, checking online, or asking at a restaurant.

If a gift card is lost, stolen, or damaged, notify In-N-Out as soon as possible by calling 1-800-786-1000. In-N-Out’s gift card terms say a replacement may be issued for the remaining balance if you present the original purchase or activation receipt.

Gift card balance refunds or cash redemption are generally not provided unless required by applicable law. Keep all gift card receipts and verify the card number on the receipt when purchasing or reloading a card.

Company Store Merchandise Orders, Shipping, Returns, and Exchanges

The In-N-Out Company Store handles merchandise such as shirts, hats, accessories, collectibles, and related items. For merchandise order help, call 1-800-743-0128 or email CompanyStore@innout.com.

The Company Store says eligible online merchandise can be returned within 60 days of purchase for an exchange or refund. Returned merchandise generally must be unwashed, unworn, undamaged, and not personalized or used. Shipping and handling costs may be non-refundable unless the wrong item was sent or the item was defective or damaged when received.

For a merchandise return, keep the order number, packing slip, tracking number, item photos, and any return label or return authorization.

Cookout Truck Events

In-N-Out’s Cookout Trucks are used for select events in limited service areas. In-N-Out says Cookout Trucks are self-contained and staffed by In-N-Out associates. French fries are limited to Southern California events, and shakes are not prepared on the Cookout Truck.

For Cookout Truck availability, pricing, event changes, or current-event questions, call 1-888-700-7774 Monday through Friday, 8:00 AM to 5:00 PM, or use the Cookout Truck contact form. If you already have an event, include the event ID number and event date.

Jobs, Applications, and HR Help

For job applications, store associate positions, corporate positions, Cookout Truck positions, and employment accommodation questions, use In-N-Out’s employment site. In-N-Out says applicants may follow up in person at the store where they applied. For Human Resources questions, call 1-949-509-6311 or email careers@innout.com.

CustomerServiceNumbers.com is not an employment site and cannot review job applications, hiring decisions, background checks, interview requests, or associate schedules.

In-N-Out Burger Scam and Fake Offer Warning

Be careful with fake In-N-Out coupons, fake giveaway posts, fake gift card offers, fake merchandise stores, phishing emails, and lookalike social media accounts. Scammers may use popular restaurant brands to collect payment information, gift card numbers, passwords, or personal information.

Use in-n-out.com or shop.in-n-out.com before trusting a coupon, gift card offer, merchandise sale, or promotion.

Do not enter payment information on a website that only looks like In-N-Out but uses a different domain.
Do not share gift card numbers, receipt photos, one-time codes, passwords, or payment card details with someone who contacts you unexpectedly.
Do not pay for job applications, interviews, or hiring promises. In-N-Out job opportunities should be verified through official employment channels.

If you entered payment information on a suspicious site, contact your bank or card issuer immediately.
If you received a suspicious gift card or coupon message, verify it through official In-N-Out customer service before clicking links.

How to Escalate an In-N-Out Burger Complaint

If In-N-Out Burger customer service does not resolve your issue, try these escalation steps:

Save your receipt, restaurant location, date, time, order details, photos, gift card number, merchandise order number, or event ID if relevant.
Use the correct route: restaurant feedback, gift card support, Company Store merchandise support, Cookout Truck support, HR/careers, or corporate office contact.
If the issue involves a recent restaurant visit, contact customer service as soon as possible while the details are fresh.

If the issue involves a gift card, keep the original purchase or activation receipt and call customer service promptly.
If the issue involves merchandise, contact the Company Store with the order number, item details, and return/exchange request.
If the issue involves a Cookout Truck event, include the event ID, event date, address, and event contact information.

If the issue involves a serious safety, injury, illness, or legal matter, document the issue and consider contacting the appropriate local agency or qualified professional.
For corporate-level contact information and public corporate reviews, use the In-N-Out corporate office resource linked below.

In-N-Out Burger Compared with Competitors

In-N-Out Burger competes with fast-food burger chains, quick-service restaurants, and regional burger brands such as Five Guys, Shake Shack, Whataburger, BurgerFi, Habit Burger & Grill, McDonald’s, Burger King, Wendy’s, Culver’s, Freddy’s, Jack in the Box, Sonic, and local burger restaurants. Customers comparing burger chains often look at food quality, order accuracy, wait times, price, drive-thru speed, store cleanliness, gift cards, customer service access, menu variety, and how quickly complaints are resolved.

Related Customer Service and Consumer Resources

Frequently Asked Questions About In-N-Out Burger Customer Service

What is the In-N-Out Burger customer service phone number?

The In-N-Out Burger customer service phone number is 1-800-786-1000. Use this number for restaurant feedback, order concerns, gift card issues, store complaints, compliments, and general customer service questions.

What are In-N-Out Burger customer service hours?

In-N-Out lists customer service hours as Sunday through Thursday, 8:00 AM to 1:00 AM, and Friday through Saturday, 8:00 AM to 1:30 AM.

How do I contact In-N-Out about a wrong order?

Call 1-800-786-1000 or use the online contact form. Have the store location, date, time, receipt, order details, and photos ready if possible.

How do I check an In-N-Out gift card balance?

Call 1-888-914-4438, check online through In-N-Out gift card tools, or ask at an In-N-Out restaurant.

What should I do if my In-N-Out gift card is lost or stolen?

Call 1-800-786-1000 as soon as possible. Keep the original purchase or activation receipt because In-N-Out may need it to review a replacement request.

How do I contact the In-N-Out Company Store?

For merchandise orders, call 1-800-743-0128 or email CompanyStore@innout.com. Company Store support is listed as Monday through Friday, 8:00 AM to 5:00 PM PT.

Can I return In-N-Out merchandise?

Eligible online merchandise can generally be returned within 60 days of purchase if it is unwashed, unworn, undamaged, and not personalized or used. Review the Company Store return policy before sending anything back.

How do I contact the In-N-Out Cookout Truck Department?

Call 1-888-700-7774 Monday through Friday, 8:00 AM to 5:00 PM, or use the Cookout Truck contact form. Have the event ID and date ready if you already have an event scheduled.

Where is In-N-Out Burger corporate office?

In-N-Out Burgers lists its corporate office mailing address as 4199 Campus Drive, 9th Floor, Irvine, CA 92612. For routine restaurant feedback, gift card issues, merchandise, and event questions, use the appropriate customer service route first.

Page Update Note

Updated June 2026: This page was refreshed with current In-N-Out Burger customer service routing for phone support, store feedback, order issues, gift cards, lost or stolen cards, merchandise orders, returns, Cookout Truck events, careers, scam warnings, and corporate contact information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use a contact form, visit a store, contact merchandise support, report a gift card problem, or escalate through another route.

Share Your In-N-Out Burger Customer Service Experience

Have you contacted In-N-Out Burger customer service about a restaurant visit, wrong order, missing item, food quality issue, gift card, merchandise order, Cookout Truck event, store complaint, employee compliment, or corporate question? Share your experience below. Include the support route you used, how long it took to get help, and whether In-N-Out resolved the issue. Do not post full gift card numbers, payment details, home addresses, phone numbers, employment details, medical details, legal documents, or private account information in public comments.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with In-N-Out Burgers, In-N-Out Burger, the In-N-Out Company Store, any In-N-Out restaurant, Cookout Truck department, gift card provider, payment processor, or employment office. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, gift card terms, merchandise return rules, restaurant policies, event availability, employment procedures, and website links may change. Do not post private gift card, payment, identity, legal, medical, employment, or address information in public comments. Always verify important restaurant, gift card, merchandise, event, legal, employment, and payment information directly with In-N-Out Burger through official channels before taking action.

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