Starbucks is a global coffeehouse company offering coffee, espresso drinks, tea, Refreshers, Frappuccino beverages, food, packaged coffee, merchandise, Starbucks Cards, Starbucks Rewards, mobile ordering, delivery, and store pickup. Customers often contact Starbucks customer service for mobile app problems, Starbucks Card issues, Rewards questions, missing Stars, gift card balance problems, order mistakes, refunds, store complaints, delivery issues, account access, suspicious emails, and lost or stolen registered cards.
If you are looking for the Starbucks customer service phone number, call 1-800-STARBUC or 1-800-782-7282. Starbucks also provides help through its Customer Service site, online contact form, live chat, app support, and store-level support for recent order problems.
How to Contact Starbucks Customer Service
- Starbucks Customer Service Phone Number: 1-800-STARBUC or 1-800-782-7282
- Starbucks Card Services: 1-800-782-7282
- Starbucks Customer Service Site: Starbucks Customer Service
- Starbucks Contact Page: Starbucks Contact Us
- Starbucks Card Terms: Starbucks Card Terms and Conditions
- Starbucks Rewards: Starbucks Rewards
- Starbucks Rewards Terms: Starbucks Rewards Terms of Use
- Starbucks App Ordering: Starbucks Order and Pickup Options
- Starbucks Delivery: Starbucks Delivery Help
- DoorDash Delivery Accessibility Help: 1-855-300-8985
- Starbucks eGift Card Support: StarbuckseGiftCardSupport@cashstar.com
- Starbucks Shop Support: support@shop.starbucks.com
- Privacy Questions: privacy@starbucks.com
- Customer Service Mailing Address: Starbucks Customer Service, Starbucks, P.O. Box 549, Fort Smith, AR 72902
- Corporate Headquarters: Starbucks Corporation, 2401 Utah Avenue South, Seattle, WA 98134
- Corporate Office Phone: 1-206-447-1575
- Website: starbucks.com
Important support note: Starbucks support routing depends on whether the issue involves a store visit, mobile order, delivery order, Starbucks Rewards account, Starbucks Card, eGift, online shop order, privacy question, partner/career issue, or media request. For a recent store order mistake, the fastest route may be the store where the order was placed. For app, Rewards, Card, or account issues, use Starbucks customer service or your signed-in Starbucks account.
Best Way to Reach Starbucks by Issue
- General customer service: Call 1-800-782-7282 or use the Starbucks Customer Service site.
- Starbucks Card balance or reload issue: Call 1-800-782-7282 and have the Card number or account information ready.
- Lost or stolen registered Starbucks Card: Report it through your Starbucks account or call 1-800-782-7282 as soon as possible.
- Starbucks eGift issue: Use the CashStar self-service link, email StarbuckseGiftCardSupport@cashstar.com, or call Starbucks customer service.
- Missing Stars or Rewards issue: Sign in to your Starbucks Rewards account and contact Starbucks customer service with the receipt and transaction details.
- Mobile order mistake: Contact the store if the order was just made, or contact Starbucks customer service if the issue involves the app, payment, Stars, or account.
- Delivery order issue: For delivery placed in the Starbucks app, call 1-800-782-7282. If the order was placed through DoorDash, Uber Eats, Grubhub, or another delivery app, use that delivery platform’s support route.
- Store complaint: Note the store location, date, time, order details, and employee or manager response before contacting Starbucks.
- Online Starbucks Shop merchandise order: Contact support@shop.starbucks.com with the order number.
- Privacy or data request: Use Starbucks’ privacy resources or email privacy@starbucks.com.
What to Have Ready Before Contacting Starbucks
- Your Starbucks account email address
- Your Starbucks Rewards member information, if relevant
- The store location, store number, city, and date of visit
- Receipt, order number, mobile order confirmation, or delivery confirmation
- Starbucks Card number, eGift details, or transaction history if the issue involves a Card balance
- Payment method, reload amount, transaction date, and charge amount
- Photos of incorrect, damaged, missing, or spilled items if relevant
- Delivery app name, courier details, and delivery tracking information if relevant
- Promo, coupon, reward, birthday reward, or Star offer details
- Case number, chat transcript, email, or previous customer service response
Common Starbucks Customer Service Issues
Common reasons customers contact Starbucks include:
- Mobile order mistakes, missing items, wrong drink, or wrong food item
- Refunds, store credits, missing rewards, or incorrect charges
- Starbucks Card balance disputes, reload issues, and Auto Reload problems
- Lost, stolen, damaged, or disabled registered Starbucks Cards
- eGift delivery problems, recipient email errors, or unused eGift refund questions
- Missing Stars, expired Stars, reward redemption problems, and account tier questions
- App login, password reset, payment method, and order history problems
- Delivery order issues, wrong address, canceled order, courier problem, or missing delivery
- Store complaints involving wait times, service, cleanliness, order accuracy, or employee interaction
- Merchandise returns, Starbucks Shop order issues, and defective products
- Suspicious emails, fake gift card offers, phishing links, and account-security concerns
Starbucks Customer Reviews and Complaints on CSN
The live CustomerServiceNumbers.com Starbucks page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable Starbucks customer-service trend on this site.
If you have contacted Starbucks about an app order, drink mistake, refund, Starbucks Card, Rewards account, gift card, eGift, delivery, store complaint, online shop order, suspicious email, or account issue, you can leave a review below. Reviews are individual experiences and may not represent every Starbucks store, partner, licensed location, delivery provider, Rewards account, Card transaction, or support case.
Starbucks Card, Gift Card, Balance, and Reload Help
Starbucks Card issues can involve physical cards, digital cards, registered cards, eGifts, balance transfers, reloads, Auto Reload, transaction history, billing errors, and lost or stolen cards. Starbucks says Starbucks Cards should be treated like cash and Card information should not be shared with anyone you do not trust.
If you believe a Starbucks Card balance, transaction, reload, or correction is wrong, call Starbucks customer service at 1-800-782-7282. Starbucks says it may review balance disputes when customers provide enough detail and sufficient notice within 60 days of the transaction in question.
If your registered Starbucks Card is lost, stolen, or destroyed, report it as soon as possible through your Starbucks account or by calling customer service. Starbucks says the remaining balance can be protected from the time you notify Starbucks, but only for previously registered Starbucks Cards.
Starbucks Rewards, Missing Stars, and Account Help
Starbucks Rewards members contact support for missing Stars, account access, birthday rewards, offers, Stars not posting, redemption problems, app login issues, and account tier questions. In 2026, Starbucks announced a refreshed Starbucks Rewards structure with Green, Gold, and Reserve levels.
Green member Stars can expire after 6 months, while qualifying activity may extend expiring Stars under the current program rules. Gold and Reserve members may have different benefits and expiration rules. Always check the current Starbucks Rewards terms in your account before relying on a reward, promotion, or expiration date.
If Stars are missing, save the receipt, store location, order date, payment method, and account email. If a reward was not applied correctly, contact Starbucks as soon as possible while the receipt and transaction are easy to verify.
Mobile App Orders, Store Orders, Delivery, and Refunds
For mobile orders placed through the Starbucks app, contact the store quickly if the issue is immediate, such as a wrong drink, missing item, or pickup problem. For app, payment, Stars, refund, or account issues, contact Starbucks customer service.
Starbucks delivery in the Starbucks app is delivered by DoorDash in participating areas. Starbucks says delivery orders generally cannot be modified once submitted because the order goes to the store for fulfillment. A delivery order may be canceled, but refund eligibility can depend on where the order is in the process.
If you ordered Starbucks through a third-party delivery app such as DoorDash, Uber Eats, or Grubhub, the delivery platform may need to handle delivery tracking, courier issues, missing deliveries, and refunds. Keep the third-party order number, delivery photo, app messages, and receipt.
Starbucks Shop Merchandise Returns
Starbucks Shop orders are separate from ordinary in-store purchases. Starbucks Shop terms say eligible returns must be initiated with Starbucks Shop Support within 15 days of delivery, and returns cannot be made in Starbucks stores.
Non-returnable items may include coffee products, subscriptions, gift cards, personalized items, and final-sale items. If your Starbucks Shop item is defective or incorrect, contact support@shop.starbucks.com with the order number and photos if available.
Starbucks Gift Card Scam and Account Security Warning
Be careful with fake Starbucks gift card offers, phishing emails, fake surveys, suspicious text messages, lookalike websites, fake customer service phone numbers, and social media giveaways. Scammers may use Starbucks branding to make a fake offer look legitimate.
- Do not share Starbucks Card numbers, security codes, screenshots, gift card links, passwords, or one-time codes with anyone who contacts you unexpectedly.
- Do not buy Starbucks gift cards to pay taxes, bail, tech support, government fees, utility bills, sweepstakes fees, debt collectors, or strangers online.
- Use starbucks.com, the Starbucks app, or official Starbucks customer service before clicking a link in a suspicious email or text.
- If you entered payment information on a suspicious Starbucks-looking site, contact your bank or card issuer immediately.
- If your Starbucks account was accessed without permission, change your password, review Card balances and recent activity, and contact Starbucks customer service.
- If a registered Starbucks Card is lost or stolen, report it quickly because balance protection begins from the time Starbucks is notified.
Store Complaints, Licensed Stores, and Partner Locations
Some Starbucks locations are company-operated, while others are licensed locations inside grocery stores, airports, hotels, campuses, hospitals, bookstores, or travel centers. Licensed locations may follow Starbucks standards but may be operated by another company, which can affect hiring, refunds, receipts, pricing, and complaint handling.
If the issue happened in a specific store, start with the store manager when possible. If the issue involves a Starbucks Rewards account, Starbucks Card, app payment, or national policy, contact Starbucks customer service. If the issue happened inside another retailer or airport, you may also need to contact that location’s operator.
How to Escalate a Starbucks Complaint
If Starbucks customer service does not resolve your issue, try these escalation steps:
- Save your receipt, order number, store location, date, time, photos, app screenshots, transaction history, and case number.
- Use the correct route: store manager, Starbucks customer service, Starbucks Card support, Rewards support, Starbucks Shop support, delivery platform support, or privacy support.
- For a store issue, ask the store manager for help first when the issue is immediate.
- For a mobile order, save the order confirmation and contact Starbucks customer service if the store cannot resolve it.
- For a Starbucks Card issue, provide the Card number, reload details, transaction history, receipt, and account email.
- For an eGift issue, contact CashStar support or Starbucks customer service with the sender email, recipient email, and purchase date.
- For a delivery issue, confirm whether the order was placed in the Starbucks app or through a third-party delivery app.
- If the issue involves an unauthorized charge, contact Starbucks and your bank or card issuer within the required dispute window.
- For corporate-level contact information, use the Starbucks corporate office resource linked below.
Starbucks Compared with Competitors
Starbucks competes with coffeehouses, quick-service restaurants, cafés, convenience stores, and delivery platforms such as Dunkin’, Peet’s Coffee, Dutch Bros, Tim Hortons, Caribou Coffee, McDonald’s, Panera Bread, Scooter’s Coffee, The Coffee Bean & Tea Leaf, 7-Eleven, Wawa, and local coffee shops. Customers comparing coffee brands often look at drink quality, order accuracy, wait times, app reliability, rewards value, gift card safety, store cleanliness, delivery support, and how quickly customer service resolves issues.
Related Customer Service and Consumer Resources
- Starbucks Corporate Office Headquarters
- Dunkin’ Customer Service
- McDonald’s Customer Service
- Tim Hortons Customer Service
- Chick-fil-A Customer Service
- Uber Eats Customer Service
- DoorDash Customer Service
- CSNDB.com Chat and Text Support Resources
- ChargeOnMyCard.com: Identify Unknown Credit Card Charges
- ThinkItIsAScam.com: Scam and Fraud Warning Guides
- ZeroStars.org: Read and Leave Company Reviews
Frequently Asked Questions About Starbucks Customer Service
What is the Starbucks customer service phone number?
The Starbucks customer service phone number is 1-800-STARBUC or 1-800-782-7282. Use this number for Starbucks Card, Rewards, app, account, store experience, and general customer service help.
How do I contact Starbucks about a mobile order?
If the problem just happened at a store, contact the store first. For app payment, refund, Stars, account, or order-history issues, call 1-800-782-7282 or use Starbucks customer service online.
How do I contact Starbucks about a delivery order?
If the delivery order was placed in the Starbucks app, call 1-800-782-7282. If the order was placed through DoorDash, Uber Eats, Grubhub, or another delivery app, contact that delivery platform’s support team.
How do I report a Starbucks Card balance problem?
Call Starbucks customer service at 1-800-782-7282. Have the Starbucks Card number, transaction date, reload amount, receipt, and account email ready.
What should I do if my Starbucks Card is lost or stolen?
If the Card was registered, report it through your Starbucks account or by calling 1-800-782-7282. Starbucks says a registered lost or stolen Card can be replaced with the remaining balance from the time you notify Starbucks.
How do I contact Starbucks about an eGift card?
For Starbucks eGift status questions, use CashStar self-service, email StarbuckseGiftCardSupport@cashstar.com, or call Starbucks customer service at 1-800-782-7282.
Do Starbucks Stars expire?
Under the current Starbucks Rewards structure, Green member Stars can expire after 6 months, although qualifying activity may extend expiring Stars. Gold and Reserve members may have different expiration rules. Review the current Starbucks Rewards terms in your account.
How do I contact Starbucks Shop support?
For Starbucks Shop merchandise orders, email support@shop.starbucks.com with your order number. Starbucks Shop returns cannot be made in Starbucks stores.
Where is Starbucks corporate office?
Starbucks Corporation is headquartered at 2401 Utah Avenue South, Seattle, WA 98134. The corporate office phone number is 1-206-447-1575. For routine app, Card, Rewards, order, store, and refund issues, use Starbucks customer service first.
Page Update Note
Updated June 2026: This page was refreshed with current Starbucks customer service routing for phone support, live chat, Starbucks Card, Starbucks Rewards, app orders, delivery, eGift cards, store complaints, balance disputes, account security, online shop orders, and corporate contact information.
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CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, chat, use the app, contact the store, report a Card issue, or escalate through another route.
Share Your Starbucks Customer Service Experience
Have you contacted Starbucks customer service about a mobile order, drink mistake, Starbucks Card, Rewards account, missing Stars, gift card, eGift, delivery, refund, online shop order, store complaint, or account security issue? Share your experience below. Include the support route you used, how long it took to get help, and whether Starbucks resolved the issue. Do not post full Starbucks Card numbers, security codes, payment details, passwords, addresses, phone numbers, medical details, or private account information in public comments.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Starbucks Corporation, Starbucks Coffee Company, Starbucks Rewards, Starbucks Card, Starbucks.com, CashStar, DoorDash, Uber Eats, Grubhub, or any Starbucks store, licensed location, delivery provider, card processor, or partner company. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support routes, Rewards rules, Card terms, delivery practices, return rules, refund policies, store policies, and website links may change. Do not post private account, payment, Card, gift card, identity, legal, health, or security information in public comments. Always verify important order, refund, Rewards, Card, account, delivery, legal, safety, and payment information directly with Starbucks or the appropriate provider before taking action.
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