IMODIUM Customer Service, Product Questions and Reviews

If you need help with an IMODIUM product, including a product-quality concern, packaging problem, ingredient question, side effect, damaged product or other consumer issue, contact IMODIUM Consumer Care. IMODIUM publishes separate English and Spanish support numbers along with an online contact form.

IMODIUM is an over-the-counter anti-diarrheal brand. Its U.S. website is published by Kenvue Brands LLC. IMODIUM A-D products contain loperamide, while IMODIUM Multi-Symptom Relief combines loperamide with simethicone. Always follow the Drug Facts label for the exact product you are using because ingredients, warnings, age directions and dosing differ by product.

IMODIUM Consumer Care

IMODIUM’s current U.S. website lists 1-800-962-5357 for English-language Consumer Care and 1-888-466-8746 for Spanish-language assistance.

The company’s Contact Us page provides an online form for ordinary comments, product questions and general feedback. IMODIUM specifically directs consumers who need to report a side effect or adverse event to call 1-800-962-5357 rather than relying only on the general email form.

Before contacting Consumer Care about a product-quality issue, keep the package and gather information such as:

• Exact IMODIUM product name
• Package size
• Expiration date
• Lot or manufacturing information printed on the package
• Store or website where it was purchased
• Purchase date
• Receipt, if available
• Description of the quality or packaging problem

Do not discard a potentially defective product until Consumer Care tells you whether additional information, photographs or the package itself may be needed.

Who Owns IMODIUM?

IMODIUM’s current U.S. website is published by Kenvue Brands LLC. Kenvue became the independent consumer-health company that now operates brands that were formerly part of Johnson & Johnson’s consumer-health business.

The IMODIUM page previously listed Johnson & Johnson Consumer Inc. at 199 Grandview Road in Skillman, New Jersey. Kenvue officially changed that U.S. subsidiary name to Kenvue Brands LLC and changed the corporate address to:

Kenvue Brands LLC
1 Kenvue Way
Summit, NJ 07901

Kenvue officially opened its new global headquarters in Summit in 2025. Consumers with an IMODIUM product concern should use IMODIUM Consumer Care rather than sending medicine to the corporate headquarters.

IMODIUM A-D vs. IMODIUM Multi-Symptom Relief

Not every package carrying the IMODIUM name contains exactly the same ingredients.

IMODIUM A-D products use loperamide as the active anti-diarrheal ingredient. Current IMODIUM A-D caplets contain 2 mg of loperamide hydrochloride per caplet.

IMODIUM Multi-Symptom Relief combines loperamide with simethicone. The loperamide treats diarrhea symptoms while simethicone is included for gas-related symptoms such as bloating and pressure.

Do not assume that directions for one IMODIUM product apply to another. Read the Drug Facts panel on the package being used, particularly when choosing between liquids, caplets, softgels and Multi-Symptom products.

IMODIUM Dosing Questions

Because IMODIUM products differ in formulation and intended age groups, CustomerServiceNumbers.com does not provide a universal dosing schedule.

Use the Drug Facts label on the exact product. IMODIUM’s official website also provides product-specific directions through its individual product pages.

If you are unsure how much to take, whether the medicine is appropriate for a child, or whether it can be taken with another medicine, ask a pharmacist or healthcare professional rather than estimating a dose.

Do not exceed the labeled amount. The FDA has warned that taking excessive amounts of loperamide can produce serious heart rhythm problems and death.

When to Stop Taking IMODIUM and Get Medical Advice

Current IMODIUM Drug Facts labeling instructs consumers to stop use and ask a doctor if diarrhea lasts for more than two days or symptoms become worse. Some product labels also instruct consumers to seek medical advice for abdominal swelling or bulging.

The label says not to use loperamide products when you have bloody or black stool.

Depending on the product and your health history, the label may direct you to ask a doctor before use if you have:

• Fever
• Mucus in the stool
• A history of liver disease
• A history of abnormal heart rhythm
• A prescription medicine that could interact with loperamide

If pregnant or breastfeeding, follow the Drug Facts warning and ask a health professional before use.

FDA Loperamide Safety Warning

The FDA has warned that taking higher-than-recommended doses of loperamide, including through misuse or abuse, can cause serious cardiac problems.

The agency specifically advises consumers to take loperamide only according to the OTC Drug Facts label or instructions from their healthcare professional.

Emergency symptoms identified by the FDA include:

• Fainting
• Rapid heartbeat
• Irregular heart rhythm
• Unresponsiveness

These symptoms require immediate medical attention. Ordinary IMODIUM Consumer Care is not a substitute for emergency medical treatment.

Reporting an IMODIUM Side Effect

IMODIUM specifically asks consumers reporting a side effect or adverse event to call 1-800-962-5357. A telephone conversation allows Consumer Care to request the information needed for the report.

Have the package available if possible. Useful information may include the exact IMODIUM product, when it was taken, what happened and other information Consumer Care requests.

Do not post side-effect details that reveal private medical information in a public customer-service review.

IMODIUM Product Quality and Packaging Complaints

Contact Consumer Care if an IMODIUM package appears damaged, open, leaking, incorrectly sealed, mislabeled or otherwise different from what you expected.

Keep the box, bottle, blister pack or other packaging because lot and expiration information can help identify the product.

For a quality complaint:

1. Stop using the product if you have a safety concern.
2. Keep the medicine and packaging in a secure location.
3. Photograph visible damage when useful.
4. Locate the expiration date and lot information.
5. Call IMODIUM Consumer Care or submit the official product contact form.
6. Follow Consumer Care instructions before mailing or discarding the product.

IMODIUM Returns and Refunds

IMODIUM is sold through pharmacies, supermarkets, mass retailers and online stores. An ordinary retail return or refund generally begins with the retailer that processed the purchase because store return policies vary.

If the concern involves the quality, safety, packaging or condition of the medicine itself, contact IMODIUM Consumer Care as well. Keep the receipt and package until you know what information is needed.

Do not mail medication to Kenvue’s corporate headquarters unless Consumer Care specifically provides instructions and an appropriate destination.

Checking an IMODIUM Product Recall

If you encounter a recall notice online or receive a message claiming that an IMODIUM product has been recalled, verify it before acting.

Use the FDA Drug Recalls page and compare:

• Brand and product name
• Package size
• Lot number
• Expiration date
• Manufacturer or distributor
• Instructions in the recall notice

A recall affecting one loperamide product or lot does not automatically mean every IMODIUM package is affected.

Expired IMODIUM Products

Check the expiration date printed on the package before use. For questions about an expired or damaged package, contact Consumer Care or a pharmacist.

Do not rely on an old online photograph or product listing to determine whether a medicine is within date. Use the actual expiration information on the package in your possession.

How to Escalate an IMODIUM Product Complaint

1. Call 1-800-962-5357 or use the official IMODIUM contact form.
2. Keep the product, package, receipt and identifying codes.
3. Ask for any Consumer Care case or reference number provided.
4. For a retailer refund issue, contact the store or online retailer separately.
5. For a side effect, tell IMODIUM Consumer Care that you are reporting an adverse event.
6. For a medical question about whether to use the medicine, consult a pharmacist or healthcare professional.
7. For suspected recalled medicine, compare the package with the current FDA recall information.
8. For an emergency or serious reaction, seek emergency medical care rather than waiting for ordinary customer service.

CustomerServiceNumbers.com cannot determine whether IMODIUM is appropriate for a particular medical condition, recommend a dose, diagnose a side effect, issue a product refund or access an IMODIUM Consumer Care case.

IMODIUM Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 0 out of 5 rating for IMODIUM based on 0 submitted reviews. Because there are no visible customer reviews on this page yet, there is not enough CSN review data to identify positive or negative customer-service trends. The displayed zero is not an earned zero-star rating.

If you contacted IMODIUM Consumer Care, leave a review below describing the general type of product question or complaint, support route used, response time and whether the issue was resolved.

Keep medical history, side-effect details that could identify you, product case numbers, addresses, telephone numbers, payment information and other sensitive information private.

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Frequently Asked Questions

What is the IMODIUM customer service phone number?

IMODIUM Consumer Care can be reached in English at 1-800-962-5357. The current U.S. IMODIUM website also lists Spanish-language assistance at 1-888-466-8746.

What are IMODIUM customer service hours?

IMODIUM’s current Contact Us page does not publish specific telephone hours. Use the official contact page for the latest support availability.

How do I report an IMODIUM side effect?

IMODIUM specifically asks consumers reporting a side effect or adverse event to call 1-800-962-5357.

Who owns IMODIUM?

IMODIUM’s U.S. website is currently published by Kenvue Brands LLC.

Is IMODIUM still owned by Johnson & Johnson?

No. The consumer-health business that includes IMODIUM became part of Kenvue. Kenvue Brands LLC replaced the former Johnson & Johnson Consumer Inc. name and moved its corporate address from Skillman to Summit, New Jersey.

Where is Kenvue headquartered?

Kenvue’s global headquarters is at 1 Kenvue Way, Summit, NJ 07901.

What is the active ingredient in IMODIUM A-D?

Current IMODIUM A-D products use loperamide hydrochloride as the active anti-diarrheal ingredient. Check the Drug Facts panel on the exact package before use.

What is the difference between IMODIUM A-D and Multi-Symptom Relief?

IMODIUM A-D is a loperamide anti-diarrheal product. IMODIUM Multi-Symptom Relief combines loperamide with simethicone for diarrhea plus gas-related symptoms. Follow the directions for the exact product rather than combining products on your own.

Can taking too much IMODIUM be dangerous?

Yes. The FDA warns that higher-than-recommended doses of loperamide can cause serious heart rhythm problems and death. Take only the amount directed on the Drug Facts label or by a healthcare professional.

When should I stop using IMODIUM and ask a doctor?

Current Drug Facts labeling instructs consumers to stop use and ask a doctor if diarrhea lasts more than two days or symptoms worsen. Review the complete label because additional warnings apply.

Can I use IMODIUM if there is blood in my stool?

Current IMODIUM Drug Facts labeling says not to use the product for bloody or black stool. Contact a healthcare professional for medical guidance.

Where should I return an IMODIUM product?

For an ordinary retail return, start with the retailer that sold the product. For a product-quality or safety complaint, contact IMODIUM Consumer Care before mailing anything.

Is CustomerServiceNumbers.com affiliated with IMODIUM or Kenvue?

No. CustomerServiceNumbers.com is an independent customer service information and review website. It cannot provide medical advice, access an IMODIUM Consumer Care case, issue a refund or report a side effect on a visitor’s behalf.

Why Trust This IMODIUM Contact Guide?

The Consumer Care numbers, adverse-event reporting route, current Kenvue ownership and headquarters information, IMODIUM product information and loperamide safety guidance on this page were checked against current IMODIUM, Kenvue and U.S. Food and Drug Administration resources. The CSN rating and visible review count were also checked directly on this page.

Share your experience: If you contacted IMODIUM Consumer Care about a product question, quality concern, package problem, refund request or other customer-service matter, leave a review below describing the support route, response time and resolution. Keep medical and personal information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with IMODIUM, Kenvue Brands LLC, Kenvue Inc., the FDA, CVS or Walgreens. This page provides independent customer-service information and general safety routing and is not medical advice. Always follow the Drug Facts label and consult an appropriate healthcare professional for medical questions.