HON customers may need help with an office chair, desk, filing cabinet, workstation, table, replacement key, damaged component, warranty claim, product serial number, discontinued furniture, assembly question, or safety recall. The best support route often depends on where the furniture was purchased and whether the issue involves a retailer return, HON warranty coverage, replacement parts, or technical product support.
How to Contact HON Customer Service
- HON Customer Support: 1-800-833-3964
- HON Customer Support Form: Contact HON Customer Support
- HON Product FAQs: HON Frequently Asked Questions
- HON Warranty: HON Warranty Information
- Serial Number Search: HON Serial Number Search
- Serial Number Locator: Find a HON Serial Number
- Product Care: HON Product Care
- Replacement Keys and Accessories: HON Accessories
- Dealer Locator: Find a HON Dealer
- The HON Company Address: 200 Oak Street, Muscatine, IA 52761
- The HON Company Corporate Phone: 563-272-7100
- Official Website: HON.com
HON’s current customer-support pages do not publish one universal telephone-support schedule, so customers should not rely on older Monday-Friday, 8 a.m.-5 p.m. CT hours without confirming current availability.
Best HON Support Route by Issue
- Warranty claim: Contact the HON dealer that sold the product.
- Unsure which dealer to contact: Use the HON dealer locator or contact HON Customer Support.
- Replacement key: Use HONAccessories.com or contact HON Customer Support.
- Replacement lock: Check HON Accessories and identify the furniture series and existing lock type.
- Broken chair or furniture component: Find the serial and model numbers before contacting the dealer or HON.
- Discontinued HON furniture: Check the HON discontinuation database and contact Customer Support about replacement parts.
- Assembly or operating question: Use HON Product FAQs, installation documents, or Customer Support.
- Product-care question: Use HON’s official cleaning and product-care guides.
- Safety recall: Follow the instructions on HON’s current recall page for the affected product.
- Staples or Office Depot purchase: Contact the retailer for its return policy and HON or the authorized dealer for applicable manufacturer warranty support.
HON Warranty Coverage
HON currently provides a Full Lifetime Warranty on many HON office furniture products manufactured after January 1, 2011. Under the warranty, covered desks, workstations, seating, tables, storage, and other eligible products are warranted against defects in material or workmanship for the life of the product under normal workplace use.
If a covered product fails because of a qualifying defect, HON states that it may repair or replace the product or component with a comparable product at its discretion.
Not every HON component receives lifetime coverage. Current warranty terms provide shorter coverage periods for selected products and components, including certain:
- Electrical components
- Seating controls
- Pneumatic cylinders
- Mesh and textiles
- Height-adjustable bases
- LED task lights
- Acoustic products
- Acrylic screens
- Other specifically listed products and materials
Always check the current HON warranty for the exact product and purchase date before assuming lifetime coverage applies.
How to Make a HON Warranty Claim
HON identifies its authorized dealers as partners in the warranty process. Begin with the dealer that sold the furniture whenever possible.
Before requesting warranty service, gather:
- HON product model
- Serial number
- Purchase date
- Name of the HON dealer or retailer
- Receipt, invoice, or purchase-order information
- Description of the defect
- Photographs of the affected product or component
- Any previous warranty or service information
If you no longer know which dealer supplied the furniture, use HON’s dealer locator or contact Customer Support.
How to Find a HON Serial Number
Nearly all finished HON furniture has a factory serial-number label containing both the serial number and model number. The location varies by furniture type.
Examples include:
- Chairs: Check underneath the seat or frame.
- Desks and credenzas: Check the outside kneespace side of the top drawer.
- Tables: Check the underside of the tabletop.
- Files and storage: Check the exterior or drawer areas described in HON’s serial-number locator.
HON provides both a Serial Number Locator and an online Serial Number Search.
Having the serial number ready can make a replacement-part or warranty request considerably easier.
HON Replacement Parts and Accessories
HON provides replacement accessories for many furniture products through HONAccessories.com. Availability depends on the product, age, series, and component needed.
Replacement items can include:
- Keys
- Lock cores
- Chair components
- Furniture accessories
- Other product-specific components
For discontinued furniture, HON recommends contacting Customer Support when the required part is not shown in the current accessories catalog.
HON Replacement Keys
HON replacement keys can be purchased through the official HON Accessories website. The key code is generally printed on the face of the furniture lock.
HON key codes are commonly three digits with a letter before or after the number. Match the code carefully before ordering because an incorrect key will not operate the lock.
If the lock does not display the expected key code, contact HON Customer Support at 1-800-833-3964 for assistance.
HON Replacement Locks
HON Accessories offers replacement lock-core kits for several common furniture categories. The correct lock depends on whether the furniture is a vertical file, laminate or veneer casegood, metal desk, lateral file, pedestal, storage cabinet, or another product.
If several pieces of HON furniture need matching keys, HON may also be able to assist with keyed-alike lock arrangements. Contact Customer Support with the product and lock information before ordering.
HON Chair Problems
For an office chair problem, locate the serial-number label underneath the chair before contacting support.
Useful information includes:
- Chair series and model
- Serial number
- Manufacture date when shown
- Purchase date
- Dealer or retailer
- Photos of the damaged component
- Description of the problem
Common chair-support questions can involve casters, cylinders, arms, backs, seating controls, mesh, upholstery, adjustment mechanisms, or replacement hardware.
Do not continue using a chair if a structural component is cracked, broken, loose, or unstable.
HON Gateway Office Chair Recall
HON maintains an important safety recall involving certain Gateway office chairs, models HGTMM and HGV1MM, manufactured and sold between February 2019 and February 2020.
The recall concerns chair backs that can break and create a fall or injury hazard.
If you have an affected Gateway chair:
- Stop using the chair immediately.
- Check the model and manufacture information on the serial-number label underneath the seat.
- Call HON Customer Support at 1-800-833-3964.
- Follow HON’s instructions for receiving and installing the replacement back.
Review the HON Gateway Chair Recall
HON Product Care and Cleaning
HON publishes product-care instructions for office furniture materials and components. Proper cleaning and maintenance can help prevent unnecessary damage and may also be important when evaluating a warranty request.
Before applying a cleaner to a desk, chair, panel, laminate surface, fabric, leather, or other material, check HON’s applicable care guide. Some chemicals can damage finishes or textiles.
Discontinued HON Furniture
HON maintains an online discontinuation resource identifying selected products, finishes, fabrics, and furniture series that are no longer in production along with suggested replacements when available.
A suggested replacement may not be identical to the discontinued product. Dimensions, finishes, options, hardware, and compatibility can differ.
If you need a replacement component for discontinued furniture, contact HON Customer Support with the serial number and model number.
HON Furniture Purchased at Staples or Office Depot
HON products are sold through authorized dealers and major office-supply retailers. A retailer return and a HON manufacturer warranty are separate processes.
If HON furniture was purchased from Staples, Office Depot, or another retailer:
- Keep the original receipt or online-order confirmation.
- Check the retailer’s current return period for a recent purchase.
- Contact the retailer for a missing shipment, incorrect item, or ordinary store return.
- Use HON warranty support for an eligible manufacturer defect.
- Keep the serial-number label on the furniture.
Special-order or assembled furniture may have different retailer return conditions, so review the applicable store policy before disassembling or shipping the product.
Who Owns HON?
The HON Company is part of HNI Corporation, a Muscatine, Iowa-based manufacturer of workplace furnishings and residential building products.
The HON Company operates from:
The HON Company
200 Oak Street
Muscatine, IA 52761
Corporate Phone: 563-272-7100
For product questions, replacement parts, and warranty assistance, use HON Customer Support at 1-800-833-3964 rather than the corporate-office number.
Information to Have Before Contacting HON
- Furniture type
- Product series or model
- Serial number
- Purchase date
- Dealer or retailer name
- Receipt, invoice, or purchase-order information
- Description of the problem
- Photographs of the product or damaged component
- Key or lock code for lock-related requests
- Part number when known
- Previous warranty or support information
- The resolution requested
For workplace purchases, avoid publishing company account numbers, purchase orders, employee information, shipping addresses, serial numbers, or private service correspondence in a public review.
How to Escalate a HON Customer Service Complaint
- Locate the product’s model and serial number.
- Gather the receipt, invoice, photographs, and other supporting information.
- For a warranty claim, contact the HON dealer that sold the product.
- If the dealer is unknown, use HON’s dealer locator or call 1-800-833-3964.
- For replacement keys or lock components, check HON Accessories.
- Use HON’s online Customer Support form when a written explanation is helpful.
- Keep any case, dealer correspondence, shipping information, and warranty decision.
- If the problem remains unresolved, follow up through the existing dealer or HON support case and clearly state the requested resolution.
HON Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on one submitted review. However, the existing August 2016 review discusses dual-SIM cards and mobile-data performance rather than HON office furniture.
Because that review does not appear to describe The HON Company or a HON furniture product, it should not be used to identify positive or negative trends involving HON chairs, desks, filing cabinets, warranties, replacement parts, dealers, or customer service.
Until relevant HON furniture reviews are submitted and moderated, there is not enough CustomerServiceNumbers.com feedback on this page to characterize HON customer-service performance.
Frequently Asked Questions
What is the HON customer-service phone number?
HON Customer Support can be reached at 1-800-833-3964.
What are HON customer-service hours?
HON does not currently publish one universal Customer Support telephone schedule on its main contact page. Check the current HON support options when assistance is needed.
Where is The HON Company located?
The HON Company lists 200 Oak Street, Muscatine, Iowa 52761 as its company address.
What is HON’s corporate phone number?
HNI Corporation’s current HON brand information lists 563-272-7100 for The HON Company in Muscatine. Product-support questions should normally begin with 1-800-833-3964.
Does HON have a lifetime warranty?
Many HON products manufactured after January 1, 2011 are covered by HON’s Full Lifetime Warranty, subject to exclusions and shorter warranty periods for specific products and components.
How do I file a HON warranty claim?
HON recommends contacting the dealer that sold the furniture. Have the serial number, model number, purchase information, and description of the defect available.
Where is the serial number on HON furniture?
The location depends on the product. Chairs commonly have labels underneath the seat, desks may have labels near a drawer, and tables commonly have labels underneath the top. HON provides an online serial-number locator for specific furniture types.
Where can I buy a replacement HON key?
Replacement keys are available through HONAccessories.com. Match the key number on the lock or contact HON Customer Support if the code is unclear.
Can HON help with discontinued furniture?
Yes. HON publishes a discontinued-products resource and directs customers seeking replacement parts for discontinued furniture to Customer Support.
Who owns HON office furniture?
The HON Company is part of HNI Corporation.
Related Office Furniture Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by The HON Company, HNI Corporation, Staples, Office Depot, or an authorized HON dealer.
This page is intended to help consumers find the correct support route for HON chairs, desks, files, workstations, warranties, replacement parts, keys, recalls, product care, serial numbers, and customer-service complaints.
Share Your HON Customer Service Experience
If you contacted HON or an authorized HON dealer about an office chair, desk, filing cabinet, workstation, table, warranty claim, replacement key, broken component, discontinued product, recall, or another customer-service issue, describe the product involved, which support route you used, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish your home or business address, telephone number, private email address, complete serial number, purchase-order number, payment information, private dealer correspondence, or other sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with The HON Company, HNI Corporation, an authorized HON dealer, Staples, or Office Depot. CustomerServiceNumbers.com cannot approve warranty claims, provide replacement parts, order keys, repair furniture, process retailer returns, issue refunds, or respond on behalf of HON. Warranty terms, product availability, parts, dealers, recalls, and support methods can change. Verify product-specific information directly through HON and the applicable authorized dealer.