Need help with a GIANT grocery order, store purchase or rewards question? This guide covers GIANT Food Stores / The GIANT Company, based in Carlisle, Pennsylvania. Check your receipt or shopping website before choosing a contact: the Maryland-based Giant Food chain and Giant Eagle use different support teams.
GIANT order questions: 1-888-814-4268.
GIANT’s official delivery FAQ lists this number for problems and questions about orders. Call-center hours and current wait times have not been verified.
Earlier Website and App Interruption
CSN’s October 18, 2026 check recorded a GIANT website/app interruption notice. That observation does not establish today’s availability. Check GIANT’s current official resources and keep records of any unresolved order. Use the order-support route below or your local store for case-specific help.
GIANT official website | Official store and pharmacy directory
GIANT Food Stores vs. Giant Food and Giant Eagle
Match the name and website on your receipt:
- GIANT Food Stores / The GIANT Company uses GiantFoodStores.com. Its company brands include MARTIN’S and GIANT Heirloom Market.
- Giant Food uses GiantFood.com. For that Maryland/DC-region business, use our Giant Food guide: Giant Food customer service guide
- Giant Eagle has its own support system. Use our Giant Eagle guide: Giant Eagle customer service guide
A similar name does not make the account, rewards program or customer-service number interchangeable.
GIANT Order and Customer Support
Call 1-888-814-4268 for a question or problem with a direct GIANT order. Have the order confirmation, receipt, selected store and delivery or pickup date ready. Identify the missing, incorrect or damaged item and describe the resolution you are requesting.
For an order affected by the earlier interruption, preserve the confirmation and any earlier support replies. Ask the team to confirm the order’s status and available next step. A new order through another shopping platform does not automatically cancel an earlier GIANT order.
If you placed the order through a delivery app, check the receipt to identify who handled the order and payment. Use that platform’s order-help route for a transaction it processed. Ask which team owns the issue if responsibility is unclear, and keep the case reference.
Local Store and Pharmacy Help
Use the official GIANT store directory to locate the store involved: official GIANT store directory
Select your actual location and use its store or pharmacy listing. Check department hours separately: a store’s opening hours do not establish pharmacy or telephone-support hours.
For a checkout price, product-quality concern or store visit, retain the receipt and ask the customer-service desk or manager to review the transaction. For a prescription question, contact the pharmacy handling it privately; do not post prescription or patient details in a public review.
GIANT Choice Rewards and Digital Coupons
GIANT’s published company-location FAQ describes GIANT Choice Rewards as its loyalty program and says an online account is needed for personalized offers and points redemption: official GIANT Choice Rewards FAQ
If website or app tools are unavailable, account-dependent features may also be unavailable. Keep receipts and any saved offer details, and ask the service desk or support team what can be reviewed for your purchase. Do not assume points will be restored, coupons applied retrospectively or a promotional adjustment guaranteed. The program is separate from Maryland Giant Food’s Flexible Rewards.
When Online Tools Are Unavailable
If sign-in, account recovery or website chat is unavailable, check GIANT’s current official resources for any status updates or instructions. Repeated password resets will not restore an unavailable service. For an existing order, use the order-support phone number above or the relevant local store. Keep the order date, receipt and any case reference so you can follow up without starting the explanation again.
Frequently Asked Questions
What is GIANT Food Stores’ order-support number?
GIANT’s delivery FAQ lists 1-888-814-4268 for order questions or problems. Store and pharmacy matters can also require the local department’s number.
Is GIANT Food Stores the same as Maryland’s Giant Food?
No. They are separate operating brands. Use the receipt and website name to choose the correct guide and support team.
What should I do if the GIANT app is unavailable?
Check the official homepage for current status and shopping alternatives. Preserve existing order details and use the order-support number or your local store for help.
Can the store correct missing points or a digital coupon?
Ask the service desk to review your receipt and the specific offer. A correction depends on the circumstances and applicable terms; it is not guaranteed by this guide.
Share Your GIANT Customer Service Experience
Describe the issue, the support route you used and the outcome in the review form below. Keep order numbers, payment details, rewards identifiers and private contact information out of public reviews.
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with The GIANT Company or its stores.