Giant Eagle Customer Service, Pharmacy, Curbside Orders, Returns, Gift Cards and myPerks Help

Eric Strand

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Giant Eagle customer service can help with store complaints, incorrect prices, returns, myPerks accounts, digital coupons, Curbside orders, gift cards, product concerns and general pharmacy routing. For the fastest resolution, contact the specific store, pharmacy or Curbside location involved before escalating a local problem to corporate Customer Care.

Call Giant Eagle Customer Care at 1-800-553-2324. Current hours are Monday through Friday from 8 a.m. to 8 p.m. Eastern Time and Saturday and Sunday from 10 a.m. to 3 p.m. Eastern Time.

Giant Eagle Customer Service Phone Numbers and Contacts

The corporate-office telephone number is not the normal route for a store refund, Curbside order, pharmacy question, missing myPerks credit or gift-card problem. Use the issue-specific support route first.

Best Giant Eagle Support Route by Issue

  • Problem during a store visit: Ask for the department manager or store leader at the location.
  • Incorrect shelf or register price: Keep the receipt and photograph the shelf tag or advertisement.
  • Unsatisfactory grocery product: Return to the store with the product, packaging and receipt when possible.
  • Curbside order is late: Call the store that is fulfilling the order.
  • Curbside order has missing or incorrect items: Contact the fulfilling store with the order number.
  • Home-delivery problem: Review the order details to identify the store and delivery provider involved.
  • Prescription question: Call the individual Giant Eagle Pharmacy shown in the store locator.
  • Specialty medication: Call 1-844-259-1891.
  • myPerks did not apply: Keep the receipt and call Customer Care at 1-800-553-2324.
  • Forgot to scan the loyalty card: Contact Customer Care with the receipt information.
  • Gift-card website, order or redemption issue: Call 1-877-730-3292.
  • Recalled product: Follow the instructions on the current recall notice and contact the store or manufacturer listed.
  • GetGo fuel, car wash or prepared-food complaint: Contact the GetGo location or GetGo support rather than the Giant Eagle grocery store.
  • Unresolved local complaint: Submit the Giant Eagle contact form or call Customer Care.
  • Final corporate escalation: Use the Cranberry Township corporate address after store management and Customer Care have been contacted.

Information to Have Before Contacting Giant Eagle

For an In-Store Purchase

  • Store city, state and store number
  • Date and approximate time
  • Receipt or transaction number
  • Product name, size and UPC
  • Department involved
  • Price paid
  • Advertised or shelf price
  • Coupon or digital offer
  • Loyalty card used
  • Photographs of the product, shelf tag or receipt
  • Name or title of the manager already contacted
  • The requested refund, replacement or price correction

For a Curbside or Delivery Order

  • Order number
  • Fulfilling store
  • Pickup or delivery date
  • Scheduled time window
  • Items missing, substituted or damaged
  • Amounts charged
  • Substitution preferences
  • Messages received from the shopper or store
  • Photographs of damaged or incorrect products
  • Refund or replacement requested

For myPerks Help

  • Name on the loyalty account
  • Email address or telephone number connected with the account
  • Loyalty card number when communicating privately
  • Store and purchase date
  • Receipt
  • Perks expected
  • Perks actually awarded
  • Offer or promotion involved
  • Screenshot of the account or app error

Do not post a complete loyalty-card number, prescription number, payment-card information, gift-card number, home address or private receipt in a public review.

What Is Giant Eagle?

Giant Eagle is a regional grocery and pharmacy retailer. Its consumer businesses include Giant Eagle supermarkets and Market District stores, along with online grocery pickup, delivery, pharmacy and loyalty services.

Available departments and services vary by location and may include:

  • Grocery
  • Produce
  • Bakery
  • Deli
  • Meat and seafood
  • Prepared foods
  • Pharmacy
  • Curbside Pickup
  • Home delivery
  • Gift cards
  • Floral
  • Catering
  • myPerks loyalty benefits

Some Giant Eagle locations are independently owned. Store-specific policies, management and services may therefore require local review.

Is Giant Eagle the Same as GIANT Food Stores?

No. Giant Eagle and GIANT Food Stores are separate grocery companies.

Giant Eagle primarily serves markets in western Pennsylvania, Ohio, West Virginia, Maryland and Indiana. GIANT Food Stores operates under a separate company and is commonly found in eastern and central Pennsylvania and nearby areas.

Check the store logo, receipt, website and location before contacting customer service. A GIANT Food Stores receipt generally cannot be reviewed by Giant Eagle Customer Care.

How to Contact a Specific Giant Eagle Store

  1. Open the official store locator.
  2. Enter the ZIP code or city and state.
  3. Select the correct location.
  4. Review the store phone and current hours.
  5. Check department information.
  6. Call the main store and ask for the appropriate manager.

Store pages can show separate telephone numbers and hours for the supermarket, pharmacy and Curbside department.

Giant Eagle Store Complaint

Store-level complaints may involve:

  • Incorrect pricing
  • Expired or spoiled food
  • Out-of-stock advertised products
  • Bakery, deli, meat or seafood orders
  • Store cleanliness
  • Employee conduct
  • Accessibility
  • Checkout problems
  • Coupon acceptance
  • Gift cards
  • Returns
  • Parking or safety concerns

Start with the department manager or store leader. Keep the receipt and state the specific resolution requested.

Giant Eagle Return and Replacement Policy

Giant Eagle’s current policy says the company will replace an unsatisfactory product. A customer requesting a refund instead of a replacement should bring the item and receipt to the store.

The refund method may depend on:

  • Purchase amount
  • Whether the receipt is available
  • Whether the Giant Eagle loyalty card recorded the purchase
  • Type of product
  • Payment method
  • Store-management review

Depending on the circumstances, a refund may be provided in cash, returned to the payment method or issued through a Giant Eagle gift card. Purchases without a receipt and larger refund requests may require identification or manager approval.

Return a Spoiled or Unsatisfactory Grocery Product

  1. Stop consuming the product if its safety or quality is in question.
  2. Keep the item and packaging when safe to do so.
  3. Keep the receipt.
  4. Photograph the product, expiration date, lot code and damage.
  5. Return to the store where it was purchased.
  6. Ask for a replacement or refund review.
  7. Report possible illness or contamination promptly.

Do not bring a leaking, hazardous or severely contaminated item into the store without first asking management how it should be handled.

Incorrect Price at Giant Eagle

Pricing disputes may involve:

  • Shelf tag did not match the register
  • Weekly ad price did not apply
  • Digital coupon was not activated
  • myPerks discount was missing
  • Wrong package size or variety was purchased
  • Offer applied only at selected stores
  • Promotion had a quantity limit
  • Sale period had ended

Keep the receipt and take a photograph of the shelf tag, advertisement or digital offer. Ask the store manager to compare the purchased UPC with the promotion.

Giant Eagle Digital Coupon Did Not Apply

  1. Confirm that the coupon was loaded to the correct loyalty account.
  2. Review the expiration date.
  3. Confirm the product size and variety.
  4. Check the purchase quantity.
  5. Confirm that the loyalty card or connected telephone number was entered.
  6. Keep the receipt.
  7. Ask the store service desk to review the purchase.
  8. Contact Customer Care if the account or offer remains incorrect.

Giant Eagle myPerks Customer Service

myPerks is Giant Eagle’s loyalty program. Members can earn Perks from eligible purchases and redeem them for qualifying grocery or fuel savings.

myPerks questions may involve:

  • Account registration
  • Missing Perks
  • Incorrect reward balance
  • Digital coupons
  • Forgotten card scan
  • Account login
  • Telephone number changes
  • Duplicate accounts
  • Fuel redemption
  • Expired rewards

Call 1-800-553-2324 and keep the relevant receipt.

Forgot to Scan the Giant Eagle Loyalty Card

Contact Customer Care with the receipt information. Be prepared to provide:

  • Store number
  • Transaction date
  • Receipt or transaction number
  • Purchase total
  • Loyalty account information
  • Offer or Perks expected

Do not publish the receipt or loyalty-card number in a public comment.

Missing or Incorrect myPerks

  1. Confirm that the purchase was eligible.
  2. Review whether the loyalty card was scanned.
  3. Check the receipt.
  4. Review the account after the transaction has processed.
  5. Save a screenshot of the expected offer.
  6. Contact Customer Care.
  7. Ask when the adjustment should appear.
  8. Save the case or reference number.

Giant Eagle Account Login Problems

  1. Confirm the email address used for the account.
  2. Use the official password-reset option.
  3. Check spam and junk folders.
  4. Use the newest password-reset message.
  5. Confirm that the Giant Eagle app and website use the same account.
  6. Remove outdated saved login information.
  7. Contact Customer Care if the account remains inaccessible.

Do not give a password or verification code to an unexpected caller.

How Giant Eagle Curbside Pickup Works

Participating stores offer online grocery ordering for Curbside Pickup. Giant Eagle currently advertises free Curbside Pickup with a qualifying $35 minimum order.

The general process is:

  1. Select the store.
  2. Add items to the online cart.
  3. Choose pickup or delivery.
  4. Select an available time.
  5. Set substitution preferences.
  6. Submit payment information.
  7. Monitor order messages.
  8. Follow the store’s arrival and pickup instructions.

Giant Eagle Curbside Order Is Late

For a time-sensitive Curbside problem, contact the fulfilling store directly.

Have available:

  • Order number
  • Store
  • Scheduled pickup time
  • Name on the order
  • Vehicle description when requested
  • Messages or status shown in the app

General Customer Care may be unable to determine the immediate preparation status as quickly as the store.

Missing Item From a Curbside Order

  1. Review whether the item was marked unavailable.
  2. Check whether a substitute was provided.
  3. Review the final receipt.
  4. Check every bag.
  5. Contact the fulfilling store.
  6. Provide the item and order number.
  7. Ask whether the item will be refunded, delivered or made available for pickup.
  8. Save the refund or replacement confirmation.

Wrong or Damaged Curbside Product

Photograph the product and contact the fulfilling store. Keep:

  • Order receipt
  • Product packaging
  • UPC
  • Expiration date
  • Damage or quality photographs
  • Substitution information

Do not consume a product that appears spoiled, improperly sealed or unsafe.

Curbside Substitution Complaint

A substitution may be made when the requested item is unavailable and the order settings permit it.

Review:

  • Substitution preference selected
  • Replacement item
  • Price difference
  • Quantity or package size
  • Allergy or dietary concern
  • Whether the substitute was rejected before fulfillment

Contact the store promptly when the substitute cannot be used.

Giant Eagle Delivery Problem

Delivery complaints may involve Giant Eagle, the fulfilling store or a third-party delivery provider.

Before contacting support:

  • Review the order confirmation.
  • Identify the fulfilling store.
  • Identify the delivery provider.
  • Check delivery messages and photographs.
  • Check entrances, lobby, mailroom and neighbors.
  • List missing or damaged items.
  • Save screenshots and receipts.

Contact the fulfilling store first for product and order-accuracy issues. Contact the delivery service when the complaint specifically involves the driver or final drop-off.

Curbside or Delivery Payment Is Higher Than Expected

The final total can differ from the original estimate because of:

  • Weighted products
  • Substitutions
  • Unavailable items
  • Coupons or rewards
  • Taxes
  • Delivery charges
  • Temporary payment authorizations

Compare the final receipt with the original cart. Ask whether a larger amount is a pending authorization or a completed charge.

Giant Eagle Pharmacy Customer Service

Prescription questions should normally be directed to the individual Giant Eagle Pharmacy that filled or is processing the medication.

Use the store locator to find:

  • Pharmacy phone number
  • Current hours
  • Lunch closure where applicable
  • Drive-through availability
  • Vaccination services
  • Prescription pickup information

Pharmacy hours can differ from supermarket hours.

Prescription Is Not Ready

Before contacting the pharmacy, check:

  • Whether the prescriber sent the prescription
  • Which pharmacy location received it
  • Refill eligibility
  • Insurance authorization
  • Medication availability
  • Whether the pharmacy requested clarification
  • Whether a text said received or ready

Call the local pharmacy and provide the patient name and date of birth privately.

Prescription Transfer or Refill Help

Giant Eagle provides online prescription-management and transfer tools. A prescription may not be transferable when restricted by law, out of refills or controlled by a provider or insurance limitation.

Have available:

  • Patient name and date of birth
  • Medication name
  • Current pharmacy
  • Prescription number
  • Prescriber
  • Insurance information
  • Preferred Giant Eagle Pharmacy

Giant Eagle Specialty Pharmacy

Call 1-844-259-1891 for Giant Eagle Specialty Pharmacy questions.

Specialty support may involve:

  • Enrollment
  • Insurance approval
  • Prior authorization
  • Copay assistance
  • Shipment scheduling
  • Medication handling
  • Refill coordination
  • Clinical support

Do not use ordinary grocery Customer Care for an urgent medication or clinical concern.

Pharmacy Billing or Insurance Problem

Ask the pharmacy to explain:

  • Insurance response
  • Copay
  • Deductible
  • Quantity limit
  • Prior authorization
  • Refill-too-soon message
  • Cash price
  • Discount-card effect

Contact the insurance plan when the pharmacy confirms that the price or rejection came from the plan.

Giant Eagle Gift Card Support

Call 1-877-730-3292 for help with the online gift-card website, card orders, account access, eGift delivery and cardholder assistance.

Gift-card problems may include:

  • Card did not arrive
  • eGift email is missing
  • Card was not activated
  • Balance is incorrect
  • Card will not redeem
  • Gift-card website login problem
  • Order error
  • Refund request

Keep the card and purchase receipt. Do not publish the full card number or PIN.

Lost or Stolen Giant Eagle Gift Card

Report a lost or stolen card promptly. Replacement may depend on whether the purchase receipt, card number and remaining balance can be verified.

Do not assume a gift card can always be replaced. Gift cards should be protected like cash.

Third-Party Gift Card Purchased From Giant Eagle

Giant Eagle sells gift cards issued by many other brands. Support responsibilities can be divided:

  • Giant Eagle or its gift-card website: Purchase, activation or delivery problem
  • Card issuer or listed brand: Redemption, merchant balance, account restriction or transaction issue

Use the support information printed on the card or included in the eGift message.

Giant Eagle Product Recalls

Review Giant Eagle’s current Product Recall page for affected products, dates, UPCs, lot codes and return instructions.

If a purchased item is recalled:

  1. Stop using or consuming it.
  2. Check the UPC, lot code and date.
  3. Keep the packaging when safe.
  4. Follow the recall instructions.
  5. Return the product to the store when instructed.
  6. Contact the listed manufacturer with health or product questions.

Seek appropriate medical care for a serious reaction or illness rather than waiting for a customer-service response.

Food Safety or Suspected Illness Complaint

Document:

  • Product and brand
  • UPC and lot code
  • Purchase date and store
  • Expiration date
  • How the product was stored
  • Symptoms and timing
  • Photographs
  • Receipt

Contact the store and appropriate health authority. CustomerServiceNumbers.com cannot determine whether a product caused an illness.

Giant Eagle App Is Not Working

  1. Update the app.
  2. Confirm the internet connection.
  3. Sign out and sign back in.
  4. Confirm the correct loyalty account.
  5. Restart the device.
  6. Review location and notification permissions.
  7. Try GiantEagle.com in a browser.
  8. Save the exact error message.
  9. Contact Customer Care if the problem continues.

Unfamiliar Giant Eagle Charge

An unfamiliar Giant Eagle transaction may involve:

  • In-store grocery purchase
  • Curbside order
  • Delivery order
  • Pharmacy purchase
  • Gift-card purchase
  • Pending authorization
  • Weighted-item adjustment
  • Purchase by another authorized card user

Compare the date, amount, store and receipt. Contact Giant Eagle with the transaction details. Contact the bank promptly if a completed charge remains unauthorized.

GetGo Is No Longer Owned by Giant Eagle

Giant Eagle sold GetGo Café + Market to Alimentation Couche-Tard in June 2025. GetGo continues to operate as a convenience and fuel brand, and current myPerks materials continue to advertise qualifying grocery and fuel rewards.

Use Giant Eagle Customer Care for:

  • Giant Eagle myPerks account
  • Missing loyalty credit from a Giant Eagle purchase
  • Grocery-store purchases
  • Giant Eagle digital coupons

Use GetGo support or the GetGo location for:

  • Fuel-pump problem
  • GetGo store purchase
  • Car wash
  • Prepared-food order
  • GetGo employee or location complaint
  • GetGo receipt or refund

When the problem involves Perks earned at one company and redeemed at the other, keep both receipts and explain the complete transaction history.

How to Escalate a Giant Eagle Complaint

  1. Identify the store, pharmacy, Curbside location or service involved.
  2. Start with the department manager.
  3. Ask for the store leader when the department cannot resolve it.
  4. Keep the receipt, order record, product and photographs.
  5. State the requested resolution.
  6. Call Customer Care at 1-800-553-2324.
  7. Submit the official contact form.
  8. Ask for a case or reference number.
  9. Save all responses and promised actions.
  10. Request additional review when the resolution is not completed.
  11. Use the Cranberry Township corporate address for a final written complaint.
  12. Contact the appropriate health, pharmacy, consumer or payment authority when necessary.

A review submitted to CustomerServiceNumbers.com does not contact Giant Eagle, create a refund request, report a Curbside problem, adjust myPerks, refill a prescription or open a corporate complaint.

Giant Eagle Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Giant Eagle customer-service reviews and no established rating trend.

The previous page included generalized statements about product freshness, store convenience, employees, pricing and availability, but those statements were not supported by reviews visible on this page.

New reviews can help readers understand current experiences involving:

  • Store management
  • Pricing and coupons
  • Returns and replacements
  • Food quality
  • Curbside Pickup
  • Delivery
  • myPerks
  • Gift cards
  • Pharmacy
  • Product recalls
  • Customer Care response times

Reviews should identify the store city and state, approximate date, department involved, support route used and whether the issue was resolved.

Giant Eagle Privacy and Scam Warnings

  • Use GiantEagle.com and the official store locator.
  • Verify store and pharmacy numbers through the official location page.
  • Do not publish a loyalty-card number or full receipt.
  • Do not post prescription or patient information.
  • Do not share a gift-card number or PIN.
  • Do not give a password or verification code to an unexpected caller.
  • Do not provide remote access to a phone or computer.
  • Giant Eagle refunds should not require gift cards, cryptocurrency or wire transfers.
  • Be cautious with fake grocery surveys, coupon messages and prize offers.
  • A public review does not reach Giant Eagle Customer Care.

Frequently Asked Questions About Giant Eagle

What is the Giant Eagle customer-service number?

Call Giant Eagle Customer Care at 1-800-553-2324.

What are Giant Eagle Customer Care hours?

Current hours are Monday through Friday from 8 a.m. to 8 p.m. Eastern Time and Saturday and Sunday from 10 a.m. to 3 p.m. Eastern Time.

What is the Giant Eagle customer-service email?

Giant Eagle currently publishes c.services@gianteagle.com.

How do I contact a specific Giant Eagle store?

Use the official store locator to find the store phone, hours, pharmacy and available departments.

How do I complain about a Giant Eagle store?

Start with the department manager or store leader. Keep the receipt and then contact Customer Care if the store cannot resolve the complaint.

What is the Giant Eagle return policy?

Giant Eagle states that it will replace an unsatisfactory product. Refund form and approval can depend on the purchase amount, receipt, loyalty-card record, product and store-management review.

Who handles a late Giant Eagle Curbside order?

Contact the store fulfilling the order. Giant Eagle specifically directs time-sensitive Curbside questions to the applicable store.

How do I report missing items from a Curbside order?

Contact the fulfilling store with the order number and missing-item details. The store may arrange a refund, delivery or pickup.

How do I report missing myPerks?

Keep the receipt and call Customer Care at 1-800-553-2324.

What is the Giant Eagle Pharmacy phone number?

Each pharmacy has its own telephone number. Use the store locator to find the specific pharmacy. Specialty Pharmacy can be reached at 1-844-259-1891.

What is the Giant Eagle gift-card support number?

Call 1-877-730-3292 for gift-card website, order and cardholder assistance.

How do I check a Giant Eagle gift-card balance?

Use the official balance-check page and enter the card number and PIN privately.

How do I report a recalled Giant Eagle product?

Review the Product Recall page, stop using the product and follow the return or manufacturer-contact instructions in the notice.

Is Giant Eagle the same as GIANT Food Stores?

No. Giant Eagle and GIANT Food Stores are separate grocery companies.

Does Giant Eagle still own GetGo?

No. Alimentation Couche-Tard completed its acquisition of GetGo from Giant Eagle in June 2025.

Where is Giant Eagle headquartered?

Giant Eagle currently lists 700 Cranberry Woods Drive, Cranberry Township, Pennsylvania 16066.

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, store and department routes, return information, loyalty help, pharmacy contacts, complaint steps and reader reviews.

We are not owned by Giant Eagle, Market District, GetGo, Alimentation Couche-Tard, a Giant Eagle pharmacy, independently owned store, delivery provider, gift-card company or payment provider.

Share Your Giant Eagle Customer Service Experience

Have you contacted Giant Eagle about a store complaint, incorrect price, return, spoiled product, Curbside order, delivery, myPerks, gift card, pharmacy or recalled product? Leave a factual review below and explain the store city and state, approximate date, department involved, support route used, response time and whether the issue was resolved.

Comments are moderated. Do not include a loyalty-card number, prescription information, patient name, order number, full receipt, payment details, gift-card number, home address, private telephone number, personal email address or personal information about an employee or pharmacist.

Page Update Note

This Giant Eagle customer-service page was reviewed and updated on July 16, 2026. The update verified the Customer Care number and current weekend hours, replaced the outdated email and corporate address, added Curbside, pharmacy, myPerks and gift-card support, explained the GetGo ownership change and replaced unsupported review claims with an accurate statement that no CSN reviews are currently published.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Giant Eagle, Market District, GetGo, Alimentation Couche-Tard, any independently owned Giant Eagle store, pharmacy, delivery provider, gift-card issuer or payment company. Giant Eagle does not provide customer support through this website.

Telephone numbers, hours, corporate addresses, store policies, refund methods, loyalty rules, pharmacy services, pickup terms, delivery providers, gift-card procedures and recall instructions can change. Review the current official Giant Eagle website, store page, receipt and applicable program terms for controlling information.

This page cannot process a return, issue a refund, correct a price, adjust myPerks, refill a prescription, provide medical advice, locate an order, replace a gift card or report a recalled product. It is not legal, medical, pharmacy, food-safety, financial or payment-dispute advice.

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