Safeway Customer Service: Store, Delivery and Pharmacy Help

Eric Strand

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Before shopping at Safeway or placing an online grocery order, it is helpful to know which support channel handles store complaints, delivery and pickup problems, refunds, pharmacy questions, Safeway for U rewards, FreshPass memberships, gift cards, product recalls, and account access.

Safeway is a grocery and pharmacy banner operated by Albertsons Companies. Local stores handle many immediate shopping and pharmacy concerns, while separate customer-service teams assist with corporate, loyalty, accessibility, delivery, pickup, and subscription matters.

How to Contact Safeway Customer Service

Safeway customers can use the following support options:

Safeway’s current support page does not publish one universal schedule for its retail-store, corporate, delivery, and pickup telephone lines. It specifically lists text-message support from 8:00 AM to 5:00 PM PT, Monday through Friday.

Store, pharmacy, fuel-station, bakery, deli, and customer-service-desk hours vary by location. Use Safeway’s store locator for the current hours and telephone number of a particular store.

The former Safeway address at 5918 Stoneridge Mall Road in Pleasanton, California, should not be presented as the current principal headquarters address. Safeway is operated by Albertsons Companies, whose principal executive office is in Boise, Idaho.

Which Safeway Support Number Should You Use?

In-Store Purchases and Store Complaints

Use 1-877-723-3929 for general concerns involving:

  • A Safeway store
  • Employee service
  • Pricing or signage
  • Product quality
  • A missing discount
  • A checkout concern
  • A store-operated bakery or deli order
  • A fuel-station issue
  • A general corporate inquiry

For an issue that can be corrected immediately, begin with the store’s customer-service desk or manager. Bring the receipt, product, packaging, loyalty telephone number, and payment method when relevant.

Delivery and Drive Up & Go Pickup Orders

Use 1-877-505-4040 for Safeway-operated online grocery orders involving:

  • Missing items
  • Incorrect substitutions
  • Damaged or spoiled products
  • A delayed delivery
  • A missed pickup window
  • A billing adjustment
  • A missing Safeway for U discount
  • An order that does not appear in the account
  • Schedule & Save orders

Have the order number, delivery or pickup date, store location, item names, amounts charged, and photographs available.

Orders Placed Through Instacart, DoorDash, or Uber Eats

A third-party delivery service controls its own shopper assignment, substitutions, delivery, refunds, service charges, and customer-support process.

Use the order receipt or app to determine whether the transaction was processed directly by Safeway or by another company.

Safeway may be able to address a store or product concern, but a refund for an order placed through a third-party platform generally must be requested through that platform.

Accessibility Assistance

Use 1-877-635-4833 for help accessing Safeway’s website, app, or services because of a disability.

Include the page, feature, device, browser, assistive technology, and a description of the difficulty. Do not include account passwords or complete payment information.

Safeway Delivery and Pickup Support

Safeway offers grocery delivery and Drive Up & Go pickup in participating areas. Availability, time slots, product selection, pricing, fees, and promotions can vary by store and address.

Customers can place orders through Safeway.com or the Safeway mobile app.

Changing or Canceling an Online Order

Customers may be able to edit or cancel an order before the applicable cutoff time shown in the account.

Possible changes include:

  • Adding or removing items
  • Changing substitution preferences
  • Updating the delivery or pickup time
  • Changing eligible payment information
  • Canceling the order

Once shopping, preparation, or delivery has begun, some changes may no longer be available.

Canceling an order may not immediately remove a pending payment authorization. The issuing bank determines how quickly released funds become available.

Substitutions

Customers can set substitution preferences for eligible products. The final price may change when the replacement product has a different weight, size, or price.

Safeway states that, with certain exceptions, customers can request a refund for an unwanted substituted item within 48 hours after delivery or pickup.

Products such as baby formula, alcoholic beverages, and tobacco products may not be eligible for return or refund after the customer has accepted the order.

Missing Items

Safeway instructs customers who were charged for a missing item to report it within 48 hours of delivery or pickup.

Review the final receipt rather than relying only on the estimated checkout total. An unavailable product may have been removed before the order was charged.

Estimated and Final Order Totals

The total shown during online checkout is an estimate. The final amount can change because of:

  • Products sold by weight
  • Substitutions
  • Out-of-stock products
  • Coupons and loyalty savings
  • Taxes
  • Bag, bottle, or regulatory fees
  • Delivery or service charges
  • Tips

Compare the final receipt with the original order before reporting an incorrect charge.

Safeway Returns, Refunds, and Freshness Guarantee

Safeway’s freshness guarantee covers qualifying fresh departments, including produce, meat, seafood, bakery, deli, and floral products.

Customers who are not satisfied with the freshness or quality can request a refund through the store or Safeway Customer Service.

For an in-store purchase:

  • Bring the product to the store when practical.
  • Bring the receipt if available.
  • Retain the packaging, label, or product code.
  • Provide photographs when the product was discarded for safety reasons.

For a Safeway delivery or pickup order, report the problem to the driver or store associate when possible. Safeway’s online-order guarantee generally allows a refund or account credit when the customer reports the issue within seven days, subject to product exclusions and the applicable terms.

Products purchased through an outside delivery service must generally be refunded by that service.

General Merchandise Returns

Return eligibility for household products, seasonal items, health products, electronics, gift cards, alcohol, tobacco, baby formula, and other non-grocery merchandise can vary by product and location.

Ask the store before traveling when the item is:

  • Opened or used
  • Missing its receipt
  • Purchased at another Safeway location
  • Subject to health or legal restrictions
  • A gift card or prepaid card
  • Alcohol or tobacco
  • Purchased through an outside delivery service

The form of refund can depend on the receipt, payment method, store policy, and applicable law.

Safeway for U Customer Service

Safeway for U is Safeway’s free loyalty program. Members can receive personalized deals, digital coupons, rewards, member pricing, and other available benefits.

Customers can access the program through Safeway.com or the Safeway mobile app.

Use 1-877-258-2799 when assistance is needed with linking or unlinking loyalty accounts. General loyalty and online-order questions may also be handled through Safeway’s main support channels.

Missing Digital Coupons or Discounts

Before reporting a missing offer, confirm:

  • The coupon was added before checkout.
  • The product, size, quantity, and variety matched the offer.
  • The offer had not expired.
  • The correct telephone number or account was used.
  • The transaction met any minimum-purchase requirement.
  • The offer was valid at the selected store.
  • The household had not already redeemed the offer.

Keep the receipt and a screenshot of the offer. A digital offer may disappear from the account after it has been redeemed or expired.

Safeway for U Points and Rewards

Members can earn eligible points through participating purchases and use them for available grocery or fuel rewards.

Points, exclusions, redemption amounts, expiration rules, and participating fuel locations are governed by the current program terms.

Transactions involving prescriptions, alcohol, tobacco, gift cards, fuel, taxes, fees, and other restricted products may not earn points or qualify for certain discounts.

Multiple Loyalty Accounts

Using different phone numbers or email addresses can create separate loyalty profiles. This can cause coupons, points, and purchase history to appear under different accounts.

Safeway Customer Support may be able to link or merge qualifying accounts. Provide the telephone numbers or email addresses associated with each account, but do not send account passwords.

Safeway FreshPass Support

FreshPass is a paid monthly or annual subscription offering eligible delivery and shopping benefits through participating Albertsons Companies grocery banners.

Benefits can include:

  • Free standard delivery on qualifying orders over the required minimum
  • Exclusive discounts
  • Additional rewards on qualifying store brands
  • Monthly credits for eligible annual subscribers
  • Points that do not expire while an eligible annual membership remains active
  • A dedicated support line

Benefits, exclusions, minimum orders, service fees, and available offers can change.

FreshPass benefits generally apply to qualifying purchases made through company-operated websites, apps, or stores. Orders placed through Instacart, DoorDash, Uber Eats, or another third party may not qualify.

Canceling FreshPass

Customers can cancel FreshPass by:

  • Signing in to the Safeway account
  • Opening Account Settings
  • Selecting FreshPass
  • Choosing Cancel FreshPass
  • Following the displayed instructions

FreshPass support is also available at 1-855-767-2545 or [deliverysupport@AlbertsonsCompanies.com](mailto:deliverysupport@AlbertsonsCompanies.com).

A canceled membership generally remains active through the paid subscription period and does not renew.

Safeway states that a subscription canceled within the first 15 calendar days of the active paid period may terminate immediately when no orders were placed during that period. Review the current terms for refund eligibility.

Save the cancellation confirmation and verify that automatic renewal has been disabled.

Safeway Schedule & Save

Schedule & Save allows customers to arrange recurring pickup or delivery orders for eligible products.

Customers can use the account-management section to:

  • Change the order frequency
  • Edit eligible products
  • Skip a product
  • Change the delivery or pickup date
  • Update the address or payment method
  • Cancel recurring items

Changes generally must be completed at least one day before the scheduled order.

Schedule & Save is separate from FreshPass. Standard digital fees and delivery charges may still apply, although eligible FreshPass benefits can affect certain charges.

Use 1-877-505-4040 for Schedule & Save support.

Safeway Pharmacy Customer Service

Safeway pharmacies provide prescription filling, prescription transfers, refills, vaccinations, medication consultations, and other services at participating locations.

There is no single published national telephone number that replaces the local pharmacy. Use Safeway’s pharmacy locator to find the correct location and telephone number.

Customers can use Safeway’s pharmacy website or health account to:

  • Request eligible prescription refills
  • Transfer prescriptions
  • Track prescription status
  • Schedule vaccinations
  • Manage eligible family-member prescriptions
  • Review pharmacy information

For an urgent medication question, prescription error, or delayed refill, use the local pharmacy that is processing the prescription.

For a life-threatening reaction, overdose, severe breathing difficulty, or other medical emergency, use emergency services rather than ordinary store support.

Prescription Transfers

Provide the Safeway pharmacy with:

  • The patient’s name and date of birth
  • The prescription name or number
  • The current pharmacy’s name and telephone number
  • Insurance information
  • The preferred Safeway location

Transfer eligibility depends on prescription status, available refills, prescriber authorization, medication type, state law, and pharmacy processing.

Pharmacy Privacy

Prescription and health records are protected separately from ordinary grocery-account information. Do not publish medication names, prescription numbers, insurance information, birth dates, or health details in a public store review.

Safeway Gift Cards and Prepaid Cards

Safeway sells its own grocery gift cards as well as gift cards and prepaid products from other companies.

For questions about an Albertsons Companies or Safeway gift card, use 1-877-723-3929 and select option 4 when available.

Keep the card, receipt, packaging, and activation record.

Gift cards and prepaid cards are commonly excluded from ordinary return and refund policies. A Safeway store may sell the card, but the company named on a third-party card generally controls:

  • Balance information
  • Card activation
  • Replacement eligibility
  • Transaction disputes
  • Expiration and fees

Gift Card Scams

Legitimate businesses and government agencies do not normally require payment through a grocery-store gift card.

Do not provide a card number or PIN to someone claiming that payment is required for:

  • Taxes
  • Utility bills
  • Police or court fines
  • Computer repairs
  • A family emergency
  • A prize or sweepstakes
  • An online romance

When a Safeway or Albertsons Companies gift card has been used in a scam, retain the receipt and card and report the incident promptly to Safeway, the police, and the appropriate fraud authorities. Recovery is not guaranteed.

Safeway Product Recalls

Safeway publishes product-recall information through its website and may also post notices in affected stores.

A recall can involve:

  • Food contamination
  • Undeclared allergens
  • Incorrect labeling
  • Foreign material
  • Medication or health products
  • Household merchandise

Compare the brand, product name, size, UPC, lot code, sell-by date, and store region with the recall notice.

Follow the instructions to discard or return the affected product. Do not consume a recalled item merely because it looks or smells normal.

A manufacturer recall may be limited to specific production codes and may not include every product sold under the same brand.

Pricing, Weekly Ads, and Digital Offers

Prices and promotions can differ by Safeway store, region, online account, and fulfillment location.

Before reporting a pricing error, check:

  • The store listed in the advertisement
  • The sale dates
  • The product size and variety
  • The purchase limit
  • Whether loyalty membership was required
  • Whether a digital coupon needed to be added
  • Whether the offer applied online, in store, or both

Keep the receipt and photograph the shelf tag or advertisement when safe and permitted.

Online prices may differ from in-store prices. Prices can also change when another Safeway or Albertsons Companies store fulfills the order.

How to File a Safeway Customer Service Complaint

Customers with an unresolved store, delivery, pharmacy, billing, loyalty, or membership concern can use the following process:

  1. Identify the responsible provider. Determine whether the issue involves Safeway, a local store, pharmacy, third-party delivery company, gift-card issuer, or payment processor.
  2. Save supporting records. Keep receipts, order confirmations, screenshots, photographs, product packaging, and previous messages.
  3. Begin with the local store. Ask for the department manager or store director when the concern can be addressed locally.
  4. Use the correct support number. Use 1-877-723-3929 for store concerns or 1-877-505-4040 for Safeway delivery and pickup orders.
  5. Request a case number. Record the representative’s name, date, and explanation.
  6. State the requested resolution. Explain whether you want a refund review, corrected charge, missing reward, replacement, store follow-up, pharmacy review, or written explanation.
  7. Follow up in writing. Use Safeway’s online form and include the earlier case number.

A useful complaint should include:

  • The Safeway store location
  • The date and approximate time
  • The receipt or online order number
  • The department involved
  • The product and amount charged
  • The loyalty account telephone number with unnecessary digits concealed when appropriate
  • Previous case numbers
  • The requested resolution

Do not publish a prescription number, loyalty-account login, payment information, home address, gift-card PIN, or employee’s private personal information in a public review.

About Safeway

Safeway is an American grocery-store brand with roots dating to 1915. Its stores offer groceries, produce, meat, seafood, bakery products, deli foods, household supplies, pharmacy services, fuel programs, pickup, and delivery.

Safeway became part of Albertsons Companies following the completion of the companies’ merger in 2015.

Safeway continues to operate as a distinct grocery banner under Albertsons Companies. Other Albertsons Companies banners include Albertsons, Vons, Pavilions, Jewel-Osco, ACME, Shaw’s, Star Market, Tom Thumb, Randalls, and Carrs.

Susan Morris is Chief Executive Officer and a director of Albertsons Companies.

Albertsons Companies lists its principal executive office at:

Albertsons Companies, Inc.
250 East Parkcenter Boulevard
Boise, ID 83706

The corporate office is not a substitute for a local Safeway store, pharmacy, or delivery-support channel.

Safeway Customer Reviews and Complaints

Safeway customer experiences can differ according to the store, department, pharmacy, employee, delivery provider, product, and geographic market.

A useful Safeway review should identify:

  • The store city and state
  • The date and approximate time
  • The department or service involved
  • Whether the purchase was made in store, online, or through a third party
  • The type of product, pricing, delivery, pharmacy, or service concern
  • The support channel used
  • Any case or order number with private information concealed
  • Whether the matter was resolved

Customers comparing grocery companies may also find these CustomerServiceNumbers.com pages helpful:

Safeway Customer Service Frequently Asked Questions

What is the Safeway customer service phone number?

Safeway’s general retail-store and corporate customer-service number is 1-877-723-3929.

What is the Safeway delivery customer service number?

Safeway grocery delivery and pickup support can be reached at 1-877-505-4040.

What are Safeway’s customer-service hours?

Safeway does not currently publish one universal schedule for every telephone-support line. Its text-support service is listed Monday through Friday from 8:00 AM to 5:00 PM PT.

Does Safeway offer customer service by text?

Yes. Safeway lists 1-844-549-1193 for store, corporate, delivery, and pickup assistance during published weekday text hours.

How do I complain about a Safeway store?

Begin with the store director when appropriate, then use 1-877-723-3929 or Safeway’s online support form. Include the store location, date, receipt, and requested resolution.

How do I report a missing Safeway delivery item?

Use 1-877-505-4040. Safeway instructs customers to report products that were charged but missing within 48 hours of delivery or pickup.

Can I get a refund for an unwanted substitution?

With certain product exceptions, Safeway allows customers to request a refund for an unwanted substitute within 48 hours after a company-operated delivery or pickup order.

What is Safeway for U?

Safeway for U is a free loyalty program offering member prices, digital coupons, personalized deals, points, and other available rewards.

What is the Safeway for U support number?

Safeway lists 1-877-258-2799 for assistance with issues such as linking or unlinking loyalty accounts.

How do I cancel FreshPass?

Sign in to the Safeway account, open FreshPass under Account Settings, and select the cancellation option. FreshPass assistance is available at 1-855-767-2545.

Who handles a Safeway order placed through Instacart?

Instacart or the third-party platform that processed the order generally handles substitutions, delivery, billing, and refunds under its own policies.

How do I find a Safeway Pharmacy phone number?

Use Safeway’s pharmacy locator and select the appropriate store. Pharmacy telephone numbers and hours differ by location.

How do I report a Safeway gift-card problem?

Use 1-877-723-3929 and select option 4 when available for Safeway or Albertsons Companies gift-card assistance.

Where is Safeway headquartered?

Safeway is operated by Albertsons Companies, whose principal executive office is at 250 East Parkcenter Boulevard in Boise, Idaho 83706.

Who owns Safeway?

Safeway is a grocery banner owned and operated by Albertsons Companies.

Who is the CEO of Albertsons Companies?

Susan Morris is Chief Executive Officer and a director of Albertsons Companies.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Safeway, Albertsons Companies, Safeway Pharmacy, FreshPass, Safeway for U, any local Safeway store, delivery provider, gift-card issuer, payment processor, pharmacy insurer, or product manufacturer.

The information on this page is provided for general informational purposes and may change. Store purchases, online orders, refunds, prescriptions, loyalty rewards, memberships, gift cards, deliveries, and product recalls are governed by the applicable official terms, store policies, and laws.

CustomerServiceNumbers.com also provides a rating, review, and comment section where visitors can describe their own experiences. Do not publish a prescription number, payment information, gift-card PIN, loyalty-account password, home address, medical details, or other sensitive personal information in a public comment.

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