Gerber customers and parents may need help with baby food, snacks, cereal, packaging problems, product-quality concerns, recalls, coupons, MyGerber, WIC products, or another Gerber issue. Gerber currently provides 24/7 customer support by phone along with online messaging and expert-support options.
How to Contact Gerber Customer Service
- Gerber Customer Service: 1-800-443-7237 / 1-800-4-GERBER
- Phone Availability: 24 hours a day, 7 days a week
- Online Contact Form: Gerber Contact Us
- SMS Support: Available 24/7 through Gerber’s current Customer Care system
- WhatsApp: Available 24/7 through Gerber.com
- Facebook Messenger: Available 24/7
- Webchat: Available 24/7
- MyGerber Experts: 24/7 support for participating MyGerber members
- Corporate Address: Gerber Products Company, 1812 N. Moore Street, Arlington, VA 22209
- Parent Company: Nestlé
- Official Website: Gerber.com
Gerber Products Company is a Nestlé company focused primarily on early-childhood foods including purees, cereals, snacks, beverages and meals.
Best Gerber Support Route by Issue
- Product-quality complaint: Call 1-800-4-GERBER or use the Gerber contact form and provide the UPC and manufacturing code.
- Damaged or unusual food: Stop using the affected product, save the packaging and contact Gerber.
- Recall question: Compare the exact product, package size, batch code and best-before date with the official Gerber or FDA notice.
- Retail purchase refund: Start with the store or website where the Gerber product was purchased unless an official recall gives different instructions.
- MyGerber question: Use Gerber’s account and 24/7 expert-support resources.
- Coupon or promotion: Contact Gerber with the specific offer and expiration information.
- Good Start infant formula: Use Good Start / Perrigo support rather than assuming ordinary Gerber baby-food support handles the formula.
Information to Have Before Contacting Gerber
Gerber’s current online contact form specifically asks for product-identification information when a customer reports an issue.
Have the following available:
- Exact product name
- UPC from the package
- Manufacturing or MFG code
- Best-before or expiration date when applicable
- Package size
- Purchase date
- Retailer where the product was purchased
- Receipt when available
- Photos of the product and packaging when useful
- A clear description of what happened
Keep the package and remaining product until Gerber explains whether either is needed for its investigation.
How to Report a Gerber Product Complaint
Contact Gerber promptly when a sealed Gerber food appears damaged, contaminated, improperly packaged or different from what is expected.
Possible product concerns can include:
- Damaged or leaking packaging
- Broken seal
- Unexpected object or material
- Unusual appearance, smell or consistency
- Missing product from a multipack
- Incorrect item in the package
- Packaging or labeling problem
For a suspected product-quality issue:
- Stop using the product if there is a possible safety concern.
- Keep the package, UPC and manufacturing code.
- Take photographs when appropriate.
- Call 1-800-443-7237 or use the official contact form.
- Ask for a case or reference number.
- Follow Gerber’s instructions concerning disposal, return or additional documentation.
Do not mail opened baby food or another product to Gerber unless the company specifically asks you to do so.
Current Gerber Recall Information
Parents should verify recall information using Gerber or the U.S. Food and Drug Administration rather than relying on social-media posts or undated articles.
In January 2026, Gerber announced a voluntary nationwide recall of certain Gerber Arrowroot Biscuits 5.5 oz because affected batches could contain pieces of soft plastic and/or paper from an ingredient supplier.
The recall affects only specified batch codes produced between July and September 2025.
Gerber and FDA instruct customers with affected packages to:
- Not feed the affected biscuits to a child
- Check the 10-digit batch code on the back of the package
- Return affected product to the retailer for a refund
- Call 1-800-4-GERBER with questions
See the official Gerber Arrowroot Biscuits Recall Notice for the affected batch codes and best-before dates.
Gerber Soothe N Chew Recall
Gerber also recalled and permanently discontinued all batches of Soothe N Chew Teething Sticks in 2025 because of a potential choking hazard.
The recall included:
- Gerber Soothe N Chew Strawberry Apple Teething Sticks
- Gerber Soothe N Chew Banana Teething Sticks
Gerber instructed consumers not to feed those products to children and to return them to the retailer for a refund.
Other Gerber teething products were not included in that specific recall.
See Gerber’s official Soothe N Chew Recall Information for details.
Gerber.com No Longer Sells Products Directly
Gerber changed its online shopping model in June 2025.
Gerber products are no longer sold directly through Gerber.com. Instead, Gerber directs shoppers to retail partners that sell its products online and in stores.
This means most current purchase issues involving:
- Delivery
- Wrong item shipped
- Missing package
- Retail price
- Store refunds
- Online-order cancellations
should begin with the retailer that accepted the order.
Contact Gerber separately when the concern involves the product itself, such as quality, packaging, ingredients, a recall or manufacturing issue.
Gerber Baby Food vs. Good Start Infant Formula
The Gerber brand structure has changed, and parents should use the correct support route.
Nestlé continues to own and operate Gerber’s core U.S. baby-food business, including products such as:
- Baby-food purees
- Infant cereal
- Baby and toddler snacks
- Meals
- Beverages
However, Perrigo acquired the U.S. and Canadian rights to the Good Start infant-formula business in 2022.
Current formulas are marketed as Good Start | Dr. Brown’s.
For Good Start formula product concerns, use:
- Perrigo Infant Formula Support: 1-800-272-5095
- Good Start Website: GoodStartBaby.com
Do not assume that the Gerber baby-food customer-service number is the correct route for a current Good Start formula complaint.
Gerber WIC Products
Gerber participates in the Special Supplemental Nutrition Program for Women, Infants and Children, commonly called WIC.
The Gerber website currently provides state-specific tools to identify eligible Gerber products.
Questions involving WIC approval can depend on:
- State
- Product
- Package size
- Current state contract
- Benefit period
If a Gerber product is rejected during a WIC purchase, check the exact product and size against the current state-approved list before assuming there is an account or register error.
MyGerber Customer Support
MyGerber provides parents with personalized content, offers and access to Gerber experts.
Gerber currently promotes 24/7 access to MyGerber experts.
MyGerber support can help with general feeding and product questions, but healthcare decisions should still be discussed with a pediatrician or other qualified healthcare professional.
For account trouble, use the Gerber account and Contact Us tools rather than creating multiple accounts.
Gerber Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on 2 Gerber reviews.
Both reviews were submitted in 2014:
- October 2014: A reviewer suggested that Gerber place baby-food vending machines in locations such as malls, airports, parks and transportation centers.
- August 2014: A reviewer asked whether more than one Gerber coupon could be used at the same time.
Neither review describes a detailed interaction with Gerber customer service or the outcome of a product complaint.
Because the page contains only two older submissions, there is not enough firsthand CustomerServiceNumbers.com feedback to identify reliable current trends involving product quality, customer service, pricing, availability or refunds.
How to Escalate a Gerber Customer Service Complaint
- Call Gerber at 1-800-443-7237 or submit the official contact form.
- Provide the product name, UPC, manufacturing code and purchase information.
- Ask for a case number.
- Keep the product and packaging when the complaint involves quality or safety.
- Save photographs, receipts and customer-service correspondence.
- For a retailer order or ordinary return, contact the retailer separately.
- For a recalled product, follow the exact official recall instructions.
- Follow up through the existing case if the matter remains unresolved.
Gerber Corporate Information
Gerber Products Company is part of Nestlé and moved its U.S. corporate functions to Arlington, Virginia.
Current Gerber materials identify:
Gerber Products Company
1812 N. Moore Street
Arlington, VA 22209
Gerber was founded in Fremont, Michigan, and Fremont remains an important Gerber and Nestlé baby-food research and production location.
The frequently listed 445 State Street, Fremont, MI 49413 address continues to appear in some Gerber legal and privacy materials, but Gerber’s current corporate functions are based in Arlington.
For additional parent-company and corporate information, see Nestlé Corporate Office Headquarters.
Frequently Asked Questions
What is the Gerber customer-service phone number?
Call Gerber at 1-800-443-7237, also written as 1-800-4-GERBER.
Is Gerber customer service available 24/7?
Yes. Gerber currently lists telephone support, SMS, WhatsApp, Facebook Messenger and webchat as available 24/7.
Is 1-800-284-9488 still Gerber’s main customer-service number?
That number appears in older listings, but Gerber’s current official website publishes 1-800-443-7237 / 1-800-4-GERBER.
How do I report a bad Gerber baby-food product?
Stop using the product if there is a possible safety concern, keep the packaging, UPC and manufacturing code, and call 1-800-4-GERBER or use the official contact form.
Are Gerber Arrowroot Biscuits recalled?
Certain 5.5-ounce batches are subject to a January 2026 recall because of the potential presence of soft plastic and/or paper pieces. Check the exact batch code against the official Gerber or FDA recall notice.
Does Gerber still sell Soothe N Chew Teething Sticks?
No. Gerber recalled and discontinued all batches of Soothe N Chew Teething Sticks in 2025 because of a potential choking hazard.
Can I order Gerber baby food directly from Gerber.com?
No. Gerber stopped direct product sales through Gerber.com in June 2025 and now directs shoppers to retail partners.
Who owns Gerber?
Gerber Products Company is part of Nestlé. Nestlé completed its acquisition of Gerber in 2007.
Does Nestlé still own Gerber Good Start formula?
Perrigo owns the current U.S. and Canadian Good Start infant-formula business. Current Good Start | Dr. Brown’s formula questions should be directed to Perrigo’s infant-formula support.
Where is Gerber headquartered?
Gerber’s current U.S. corporate functions are based at 1812 N. Moore Street in Arlington, Virginia.
Related Baby and Nutrition Customer Service Pages
Related Gerber Corporate Resource
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Gerber Products Company, Nestlé, Perrigo, Good Start, a grocery retailer, healthcare provider or government agency.
Share Your Gerber Customer Service Experience
If you contacted Gerber about baby food, cereal, snacks, packaging, a recall, product quality, coupons, WIC products, MyGerber, or another customer-service concern, describe the product involved, how you contacted Gerber, the response you received and whether the problem was resolved.
Privacy warning: Do not publish a child’s full name, date of birth, medical information, photographs, home address, telephone number, private email address, MyGerber password, complete receipt, payment information or private customer-service correspondence containing sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with Gerber Products Company, Nestlé, Perrigo, Good Start, any retailer or government agency. CustomerServiceNumbers.com cannot inspect Gerber food, diagnose illness, determine whether a product caused a medical problem, process refunds, administer WIC benefits, investigate recalls, access MyGerber accounts or respond on behalf of Gerber. Product information, recalls, contact methods, ownership arrangements and support procedures can change. Verify important food-safety and recall information through Gerber, the FDA, the retailer or an appropriate healthcare professional.
