Globe Life Customer Service: Policy, Billing, Claims and Complaints

Globe Life customer service assists policyholders with premium payments, billing questions, beneficiary changes, contact updates, online account access and life insurance claims. For a policy issued by Globe Life And Accident Insurance Company, call 1-877-577-3860. Because Globe Life includes several insurance subsidiaries, first confirm the underwriting company printed on the policy or statement.

Globe Life customer service phone number

The main customer service number for policies issued by Globe Life And Accident Insurance Company is 1-877-577-3860. Representatives are available Monday through Friday from 7:30 a.m. to 6:30 p.m. Central Time.

Customer service can assist with:

• Premium payments and billing questions
• Requests for a replacement bill
• Automatic bank-draft changes
• Beneficiary changes
• Mailing-address and contact-information updates
• Policy information and coverage questions
• Online account problems
• Questions about keeping a policy active

Before calling, have the policy number, insured person’s name, policy owner’s name and current contact information available. Beneficiaries calling about a claim should also have the insured person’s date of death and any existing claim number.

Confirm the company that issued your Globe Life policy

Globe Life is the marketing name used by Globe Life Inc. and multiple insurance subsidiaries. The underwriting company is responsible for servicing the policy and paying covered claims.

Globe Life’s insurance companies include:

• Globe Life And Accident Insurance Company
• American Income Life Insurance Company
• Family Heritage Life Insurance Company of America
• Liberty National Life Insurance Company
• United American Insurance Company
• Globe Life Insurance Company of New York
• National Income Life Insurance Company

The underwriting company should appear on the policy, application, monthly statement or claim correspondence. The phone numbers on this page apply primarily to direct Globe Life And Accident Insurance Company policies unless otherwise stated.

Globe Life online account and policy management

Policyholders can use the official Globe Life online account center to manage many routine requests. Available features may include:

• Viewing policy information
• Paying premiums
• Changing a beneficiary
• Updating contact information
• Requesting policy information
• Reviewing billing and claim information

If an online payment fails and the premium is due, call 1-877-577-3860 instead of repeatedly submitting the transaction. Ask the representative to confirm whether the payment was received and whether the policy remains in force.

Paying a Globe Life insurance premium

Globe Life And Accident policyholders can pay through the online account, automatic bank draft, telephone customer service or mail.

The published payment mailing address is:

Globe Life And Accident Insurance Company
P.O. Box 653032
Dallas, TX 75265-3032

Include the appropriate payment slip and policy number, but do not mail cash. Allow enough time for a mailed payment to arrive before the due date. Confirm the address printed on the most recent bill because another Globe Life subsidiary may use a different payment address.

After paying by telephone or online, save the confirmation number and check the account to make sure the payment was applied to the correct policy.

How to file a Globe Life insurance claim

Visit the official Globe Life Claims Center and select the underwriting company named on the policy. The claims center provides company-specific forms and instructions for life, accident and supplemental health claims.

A Globe Life And Accident life insurance claim may be initiated by a spouse, child, beneficiary, family representative or funeral-home representative. Documents commonly requested can include:

• Beneficiary’s name, address and telephone number
• Policy number
• Certified death certificate
• Obituary, when available
• Coroner’s report for certain deaths
• Police or accident report when applicable
• Completed claim and authorization forms

Additional documentation can be required depending on the policy, cause of death and how long the coverage was in force. Submit documents using the instructions for the correct underwriting company.

Globe Life And Accident life-claim mailing address

Globe Life publishes the following address for Globe Life And Accident life-claim documentation:

Globe Life Inc.
Attn: Life Claims Department
P.O. Box 8076
McKinney, TX 75070

Verify the address against the current claim form before mailing original or certified documents. Consider using trackable mail and retain copies of everything submitted.

Checking a Globe Life claim status

For the status of a Globe Life And Accident claim, call 1-888-650-4081 or review the available information through the online account.

Have the policy number, insured person’s name, claimant or beneficiary name, date the claim was submitted and claim number available. Ask whether the claim is complete, whether additional documentation is required and when the next status update should be expected.

Processing time varies by claim. A claim may take longer when documents are missing, the policy has been in force for a short time or the circumstances require additional review.

Changing a beneficiary or policy information

Policyholders may be able to change a beneficiary or update contact information through the online account. Customer service can provide the appropriate form or instructions when the change cannot be completed online.

A beneficiary change may require the policy owner’s signature and other identifying information. Request written confirmation after the change has been processed and retain it with the policy documents.

If the insured person or policy owner has died or lacks legal capacity, additional legal documentation may be required. Customer service can explain the insurer’s documentation requirements but cannot provide personal legal advice.

Cancelling or reducing a Globe Life policy

Before cancelling, call 1-877-577-3860 and ask how the request will affect coverage, premiums, any policy value and future eligibility. Some policyholders may have options to reduce coverage or adjust premiums rather than cancel completely.

Do not rely solely on stopping an automatic payment. Ask how to submit the cancellation request properly and obtain written confirmation showing the effective date.

Keep copies of the cancellation request, confirmation and any refund information. If another subsidiary issued the policy, follow that company’s cancellation process.

Globe Life complaints and escalation

Begin a policy, billing or claim complaint through 1-877-577-3860 or the official customer service form. Clearly identify the underwriting company and request a case or reference number.

A documented complaint should include:

• Policy and claim numbers
• Name of the underwriting company
• Insured person and policy owner
• Dates and names from previous communications
• Copies of bills, letters, claim forms and decisions
• A clear timeline of the problem
• The specific resolution being requested

For a claim denial, request the decision and policy basis in writing. Review any appeal instructions and deadlines included with the letter.

If the issue remains unresolved after contacting the insurer, consumers can locate their state regulator through the NAIC state insurance department directory. State insurance departments accept complaints involving claim delays, denials, policy administration and insurance-agent conduct.

Globe Life accessibility assistance

For difficulty accessing or using Globe Life’s website, call 1-877-577-3860 or email GlobeWebMgmt@Globelifeins.com. Consumers who are deaf or hard of hearing can use 711 or another relay service.

The accessibility email is intended for website-accessibility assistance and should not be treated as a general claims email. Use the secure claim or customer service channel for policy and medical documents.

Globe Life customer service mailing address

Globe Life lists the following address for written customer service correspondence:

Globe Life
7677 Henneman Way
McKinney, TX 75070

Place the policy number on correspondence where appropriate, retain a complete copy and use trackable delivery for time-sensitive documents. Do not use this general address when a claim form provides a different company-specific destination.

Globe Life scam and privacy warning

About Globe Life

Globe Life Inc. is an insurance holding company headquartered in McKinney, Texas. Its subsidiaries provide life insurance and supplemental health insurance through direct-to-consumer sales and agency divisions. Each subsidiary is responsible for the obligations of the policies it issues.

Related life insurance customer service pages

• MetLife customer service
• Mutual of Omaha customer service
• Gerber Life Insurance customer service
• Prudential customer service

Share your Globe Life customer service review

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CustomerServiceNumbers.com is an independent informational website and is not affiliated with Globe Life Inc. or its insurance subsidiaries. Contact details, policy terms and claim requirements can change. Verify important information directly through the underwriting company identified on the policy.