Harrah’s customer service can assist with hotel reservations, cancellations, property information and guest concerns. Because Harrah’s operates multiple hotels and casinos, room, restaurant, casino and local service complaints should usually be directed to the property involved.
- Reservations and Customer Care: 1-800-CAESARS or 1-800-223-7277
- Property Phone Numbers: Use the official Caesars casino directory or the contact information on the individual property page.
- Customer-Service Question Form: Email a Question
- Caesars Support Center: Online Help
- Official Website: Caesars.com
How to Contact Harrah’s Customer Service
Call 1-800-CAESARS or 1-800-223-7277 for reservation assistance, Customer Care or help finding the correct Harrah’s property.
Caesars does not publish one universal telephone schedule covering every Harrah’s property and customer-service department. Local hotel, casino, restaurant, security and Caesars Rewards Center hours vary by destination.
Contact the Correct Harrah’s Property
Harrah’s is a hotel and casino brand with multiple independently staffed destinations. Calling the property involved is usually the fastest route for:
- Front-desk and room complaints
- Hotel folios and resort charges
- Housekeeping or maintenance problems
- Restaurant and bar complaints
- Casino-floor service
- Lost property
- Security incidents
- Accessibility accommodations
- Local entertainment and event questions
- Parking, valet and transportation issues
Caesars says individual addresses and telephone numbers are available through its property directory and at the bottom of each property’s official webpage.
Harrah’s Reservations, Changes and Cancellations
Call 1-800-223-7277 for assistance making or locating a reservation. Existing reservations may also be managed through Caesars.com when the booking qualifies for online changes.
Before calling, have the following information available:
- Guest’s full name
- Harrah’s property and destination
- Reservation confirmation number
- Arrival and departure dates
- Email address used for the booking
- Room type and rate booked
- Third-party booking service, if applicable
If the room was booked through an online travel agency, group organizer or other third party, changes and refunds may need to be requested through that company.
Harrah’s Hotel Billing and Refund Complaints
Request a final hotel folio from the property before disputing a room charge. Compare the folio with the reservation confirmation and payment-card statement.
Common hotel billing concerns include:
- Incorrect room rate
- Unexpected resort or destination fees
- Duplicate room charges
- Parking or valet charges
- Restaurant or room-service charges
- Security deposits or authorization holds
- Cancellation or no-show charges
- Delayed refunds
Ask the property to identify each disputed charge and provide the expected release or refund timeframe in writing. A pending authorization is not always a completed charge, and the bank may control how quickly a released hold disappears.
Room, Housekeeping and Maintenance Complaints
Report cleanliness, maintenance, noise or room-condition problems to the front desk as soon as they are discovered. Give the property an opportunity to inspect the room and offer a repair, cleaning, room change or other resolution.
Document significant problems with photographs and note when the issue was reported. Do not photograph other guests or employees in private areas.
Casino, Gaming and Jackpot Questions
Casino rules, rewards, jackpots, disputes and gaming regulations vary by property and jurisdiction. Begin with the casino supervisor, slot attendant, table-games supervisor or security department at the location involved.
Record the date, approximate time, game or machine information, location on the casino floor and names of the departments contacted. If a regulated gaming dispute remains unresolved, consult the gaming regulator for the state or tribal jurisdiction where the casino operates.
Harrah’s Restaurant and Entertainment Complaints
Contact the restaurant manager, venue manager or property Guest Services department for concerns involving food quality, service, reservations, show tickets or accessibility.
Keep the receipt, reservation details, event date and ticket confirmation. Tickets purchased through a third-party ticket company may be subject to that seller’s refund and cancellation rules.
Caesars Rewards at Harrah’s
Harrah’s participates in the Caesars Rewards loyalty program. Contact Caesars Rewards for login problems, missing Reward Credits, Tier Credits, membership cards and tier-status questions.
- Caesars Rewards Support: 1-800-342-7724
- CSN Guide: Caesars Rewards Customer Service
How to Escalate a Harrah’s Complaint
- Begin with the department involved, such as the front desk, restaurant, casino or reservations team.
- Request the department manager or manager on duty.
- Provide the reservation number, property, dates and concise description of the problem.
- State the resolution requested, such as a corrected bill, refund review, room change or written response.
- Ask for a case, incident or reference number.
- Submit the concern through the Caesars written question form if it remains unresolved.
- Keep hotel folios, receipts, photographs, emails and previous responses.
A corporate office is not normally the first contact for an active reservation, room problem, restaurant issue or casino-floor concern. Start with the property because its management can access local records and employee information.
Harrah’s Customer Service Reviews and Complaints
CustomerServiceNumbers.com displays five retained property-related Harrah’s reviews from 2015 and 2016. The reviews are historical and all carry three-star ratings.
The reviews describe concerns involving front-desk treatment, difficulty obtaining a response to a complaint, room cleanliness, reservation routing, casino amenities and restaurant service. Several reviews concern different Harrah’s locations, so they should not be interpreted as a current service pattern at every property.
When leaving a new review, identify the Harrah’s location, approximate visit date, department involved and steps already taken. Do not publish a reservation confirmation, Caesars Rewards number, room number during an active stay, payment information or private employee information.
Harrah’s Corporate Office Information
Harrah’s operates as a Caesars Entertainment brand. Caesars Entertainment currently lists the following address and telephone number for general corporate inquiries:
Caesars Entertainment, Inc.
One Caesars Palace Drive
Las Vegas, NV 89109
1-702-407-6000
The corporate number is secondary to property customer service. Use the appropriate Harrah’s property or 1-800-223-7277 for reservations, hotel issues and guest complaints.
Additional headquarters information is available on the Harrah’s Corporate Office page.
Related Hotel and Casino Customer Service Pages
- Caesars Rewards Customer Service
- Wynn Customer Service
- Marriott Customer Service
- Hilton Honors Customer Service
Harrah’s Customer Service FAQs
What is the main Harrah’s customer-service number?
Call 1-800-CAESARS or 1-800-223-7277 for reservations, Customer Care or help locating the correct property.
How do I complain about a Harrah’s hotel?
Begin with the front desk or manager on duty at the property. Keep the reservation confirmation, hotel folio, photographs and names of the departments contacted. Use the Caesars written question form if local management does not resolve the issue.
How do I dispute a Harrah’s room charge?
Request the final folio from the property and identify the exact charge being disputed. Contact the hotel’s billing department and ask for a case number and written explanation.
How do I contact a specific Harrah’s casino?
Use the official Caesars property directory and select the appropriate destination. Local telephone numbers and addresses are provided on each property page.
Who handles Caesars Rewards problems at Harrah’s?
Call Caesars Rewards at 1-800-342-7724 for account access, Reward Credits, Tier Credits and membership-card questions.
Is Harrah’s owned by Caesars Entertainment?
Harrah’s is one of the principal hotel and casino brands operated within Caesars Entertainment’s portfolio.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Harrah’s, Caesars Rewards or Caesars Entertainment. This page provides independently researched contact information and a public review section.
Harrah’s does not provide customer support through this website. Contact the property or Caesars Entertainment directly for reservations, room problems, billing, casino concerns, loyalty questions and complaints.
