Reach Harrah’s Customer Service – Reviews And Complaints

Harrah’s, I would like to have this email directed to a corporate VP someone in charge of Desk and Reservations for Harrah’s in Las Vegas. I have been stone walled for over a year trying get satisfaction for the way I was treated by the hotel Manager. I am 61 years old been going to Harrah’s since the 1970s spent tens of thousands staying there and playing and really enjoying my vacations.Well as time goes on I now have a tidy pension can travel but what is different I need to save my money to go on vacation. I might want to mention I am a small share holder for your group. Let me be the first to mention I am a pest because I have been treated terribly by your front desk manager and wanted and expected an apology. Her condescending attitude and arrogance were horrible and she needs sensitivity training when it comes to dealing with the public. She may have been having a bad day but when I questioned some charges she treated me like crap turned her back on me and walked away. I have sent many e mails I have been trying to get someone’s attention but she blocks all my (and I must say I have left many many e-mails and they were annoying) but by God I have not received one answer for all my mails. I will not give up until I have the attention of at least one VP of Customer service contact me. Harrah’s is a large casino so you don’t see how many people are not returning because of the treatment they are getting from this Rev. Desk Manager. Please if you don’t believe me just have a person walk into Harrah’s meet with her about an issue and let the fireworks begin. I have stayed there for years. I am playing in the main event of the WSOP plus will be here In June to play another WSOP tournament. I arrive June 1 – 6 the . Staying at another resort but in all honesty, I miss Harrah’s. I know you know a lot of VP in the Harrah’s group. I am asking you to send this along to one of them and maybe it can get to the right person. Thanks for any help you can provide.

Harrah’s, Where do I need to file a complaint to? It’s for Harrah’s New Orleans casino. I have tried to talk with people there and no one has been returning any info on my situation. Can you help me please and thank you.

Harrah’s, Had the worst Hotel experience Ever! The room was filthy! Carpet was scattered with debris. The nightstand had a standing spill on it. Had not been dusted in a while! The toilet actually had urine drops on it! The shower curtain was covered with mold. How can a housekeeper not take care of these things…mold? Really? Am I at Harrahs? The phone was broken and needed to call security one night for someone kicking my door and screaming. They replaced it the night before we left. I have to stop because I am out of room, but there is a lot more! I was so disappointed. They have lost the desire to please customers. Seems like the competition springing up everywhere would keep them on top of things. The casino was unkept also. The smoking area provided very few ashtrays and cigarette butts were everywhere. Empty drink cups and bottles were all over!

Harrah’s Metropolis, Visited Before New Casino Replaced Boat-casino Advertised New Multi Denomination Video Poker Machines-good Job- Like To Play Nickle. When I Returned And Entered New Casino-not One Of Those Machines Could Be Found–where Are They? Tried To Book Room And Possibly Stay With Comp, Ended Up Being Directed To Phone Number Which Agent Said Was In Nicaragua-why Can’t You Just Call Front Desk Or Casino Host And Make Reservations?—————-very Very Very Poor

Harrah’s, Stayed at Harrah’s Laughlin May 7,8,9,10th of 2015. Went to Guy Fieris new restaurant. Food was expensive and he needs to rework the menu. Paid for a wet burrito, $2.00 extra. It came out looked like sauce may have been waved over it but not wet. Ask for more sauce and was told would be an extra charge. No comment cards to fill out they were out of them. The cashier was sorry but could do nothing. Most of the tables that got burritos left them on the plate and removed the contents so they could eat them, Would not return here.