IHG One Rewards is the hotel loyalty program for IHG Hotels & Resorts, whose brands include Holiday Inn, Holiday Inn Express, InterContinental Hotels & Resorts, Crowne Plaza, Kimpton, Hotel Indigo, Staybridge Suites, Candlewood Suites, voco, avid hotels, Garner, Atwell Suites, Regent, Six Senses, and other participating brands. Members may need customer service for missing points, Reward Nights, elite status, account access, free-night certificates, promotions, reservation credit, or unresolved hotel-stay issues.
For IHG One Rewards customer service in the United States and Canada, call 1-888-211-9874. For general IHG reservations and Guest Services in the United States and Canada, call 1-877-424-2449.
- U.S. & Canada IHG One Rewards: 1-888-211-9874
- TDD: 1-800-334-5194
- IHG Reservations / Guest Services: 1-877-424-2449
- IHG Customer Care: IHG Customer Care
- One Rewards Service Centers: IHG Worldwide Contact Numbers
- Missing Points: Submit a Missing Points Request
- Americas Office: 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149
- Official Program: IHG One Rewards
How to Contact IHG One Rewards Customer Service
Use 1-888-211-9874 for questions involving IHG One Rewards membership, missing points, elite status, account activity, Reward Nights, point conversions, or other loyalty-program issues.
Use 1-877-424-2449 for general IHG reservations and Guest Services in the United States and Canada.
If the problem concerns a particular hotel stay, such as cleanliness, room condition, parking, staff conduct, a deposit, or an incorrect folio, contact the hotel itself first whenever possible. The property may need to review its records before IHG can resolve the issue.
What to Have Ready Before Contacting IHG
- Your IHG One Rewards membership number
- Email address associated with the account
- Hotel name and location
- Reservation confirmation number
- Check-in and checkout dates
- Room folio or final receipt for billing or points issues
- Current and expected points balance
- Promotion name or registration confirmation when relevant
- Reward Night confirmation
- Elite tier and qualifying-night information
- Previous IHG case number or correspondence
- A concise description of the resolution requested
Do not publish your membership number, complete reservation confirmation, password, payment details, or other private travel information in a public review.
IHG Rewards Club Is Now IHG One Rewards
The loyalty program previously known as IHG Rewards Club is now called IHG One Rewards. Older account emails, cards, search results, and customer-service pages may still use the former name.
Your loyalty-account questions should now be handled through IHG One Rewards and its current Customer Care resources.
Missing IHG One Rewards Points
IHG’s current Customer Care FAQ says points from a recent qualifying stay should generally appear within five business days after checkout.
If more than five business days have passed and qualifying points are still missing, use IHG’s official Missing Points form.
Have the following available:
- IHG One Rewards number
- Hotel name and city
- Confirmation number
- Check-in and checkout dates
- Final hotel folio
- Rate paid
- Details of any promotion involved
Submit discrepancies promptly. Current IHG One Rewards terms place limits on how long after an account statement point or stay adjustments may be made.
Why Didn’t My IHG Stay Earn Points?
Not every reservation qualifies for room-rate points or member benefits.
Current IHG One Rewards terms generally treat bookings made through IHG websites, the IHG One Rewards app, IHG Customer Care, participating hotels, and specified authorized travel channels as qualifying when the applicable rate also qualifies.
Most ordinary bookings through online travel agencies such as Expedia, Travelocity, or Priceline are listed as non-qualifying rates for room-rate points and most program benefits.
Other factors that can affect earning include:
- The rate booked
- Whether the member personally stayed
- Whether the membership number was attached to the reservation
- Whether another member’s number was attached
- Whether the room was part of a qualifying group arrangement
- Whether the charge qualifies under the program terms
- Whether the stay was cancelled or recorded as a no-show
Add an IHG One Rewards Number to a Reservation
If a qualifying reservation is not linked to your account, sign in to IHG, open the Stays and Events section, locate the reservation using its confirmation number and your last name, and select the option to associate your IHG One Rewards number.
If the reservation cannot be corrected online or the stay has already occurred, use IHG Customer Care.
IHG One Rewards Points Expiration
Current IHG One Rewards terms state that points in a Club-level account expire after 12 months without an eligible earn or redeem transaction.
To keep Club-level points active, complete at least one qualifying earning or redemption activity every 12 months.
IHG currently states that Elite members’ points do not expire while the member maintains Elite status.
IHG One Rewards Elite Status
IHG One Rewards currently includes Club membership and four Elite tiers:
- Silver Elite: 10 qualifying nights
- Gold Elite: 20 qualifying nights or 40,000 Elite Qualifying Points
- Platinum Elite: 40 qualifying nights or 60,000 Elite Qualifying Points
- Diamond Elite: 70 qualifying nights or 120,000 Elite Qualifying Points
Current Elite bonus-point rates on qualifying earning are 20% for Silver, 40% for Gold, 60% for Platinum, and 100% for Diamond.
Once earned during a calendar year, qualifying Elite status generally continues through the end of the following calendar year under current program terms.
IHG Milestone Rewards
IHG One Rewards members can currently earn Milestone Rewards based on qualifying nights.
Milestone Rewards begin at 20 qualifying nights and are earned at 10-night intervals through 100 qualifying nights.
Because available choices and benefits can change, open the current Milestone Rewards section of your account before making a selection. Some Milestone Reward choices may have deadlines or specific use conditions.
IHG Reward Nights
IHG One Rewards points can be redeemed for Reward Night reservations through IHG.com, the IHG One Rewards app, or IHG Reservations.
The number of points needed for a particular hotel is variable and can change based on the property and travel dates.
When staying on a Reward Night, members do not earn points or airline miles on the room-rate equivalent, but qualifying incidental charges billed to the room may still earn according to program rules.
Cancelling an IHG Reward Night
If a Reward Night is cancelled within the applicable hotel cancellation policy, IHG currently says the points are immediately redeposited into the member’s account.
If the reservation is cancelled after the hotel’s permitted cancellation deadline, IHG says the points are still redeposited but the hotel may charge the credit card used for the reservation according to its cancellation policy.
IHG Points & Cash Refunds
Points & Cash allows an IHG One Rewards member to purchase additional points during the booking process and combine them with existing points for a Reward Night.
IHG One Rewards Account Login and Password Help
If you cannot access your IHG One Rewards account, use the official password-reset option from IHG’s sign-in page.
IHG currently sends a password-reset link to the email address associated with the account.
Once signed in, members can use Settings to update account information, email addresses, passwords, communication preferences, and earning preferences.
IHG no longer requires a physical membership card. Membership information is available through the IHG One Rewards app and My Account.
Suspicious or Unauthorized IHG Account Activity
If your points disappear unexpectedly, unfamiliar reservations appear, account information changes without permission, or you can no longer sign in:
- Use IHG’s official password-reset process.
- Review recent account activity.
- Contact IHG One Rewards at 1-888-211-9874.
- Do not create a second membership solely because the original account is inaccessible.
- Keep screenshots of suspicious activity while hiding private account information.
IHG’s current terms permit temporary suspension of accounts when duplicate memberships or unauthorized activity are discovered while the account is being secured.
Avoid IHG Rewards Scams and Phishing
Travel loyalty accounts can be targets for phishing because points and Reward Nights have value to account holders.
Be cautious with emails, texts, social-media messages, and search advertisements claiming that:
- Your IHG points are about to disappear unless you sign in immediately
- You won an unexpected free hotel stay
- You must provide a password or security code to restore points
- You must pay a fee through gift cards or cryptocurrency
- An agent needs remote access to your computer or phone
Navigate independently to IHG.com or the official IHG One Rewards app rather than signing in through an unexpected message.
Hotel Billing and Stay Complaints
An IHG One Rewards account problem and a hotel-service problem are not always handled by the same team.
For incorrect room charges, incidental holds, parking charges, deposits, room-condition issues, cleanliness, noise, staff conduct, maintenance, or another hotel-specific problem, contact the hotel first and ask for the front office manager, manager on duty, or general manager when appropriate.
Keep:
- The final folio
- Reservation confirmation
- Payment-card statement showing the disputed charge
- Photos of a room or maintenance problem
- Names or job titles of hotel employees contacted
- Any promised refund or points adjustment
If the hotel does not resolve the issue, submit an IHG Customer Care feedback form or contact Guest Services at 1-877-424-2449.
IHG’s current corporate Guest Services page says its guest-relations team normally replies to feedback-form submissions within approximately 7 to 10 business days.
How to Escalate an IHG One Rewards Complaint
- Identify whether the issue is loyalty-related or property-related. Points, status, and account issues belong with IHG One Rewards; room and folio issues normally begin with the hotel.
- Call the One Rewards Service Center. Use 1-888-211-9874 for membership, points, elite status, and Reward Night concerns.
- Use the appropriate Customer Care form. IHG provides forms for missing points, reservation issues, billing issues, quality/service concerns, and general comments.
- Keep the case number. Use the same reference when following up.
- Document the expected outcome. State whether you are requesting missing points, stay credit, correction of status, a refund review, hotel follow-up, or another resolution.
- Escalate unresolved hotel complaints through IHG Guest Services.
IHG Corporate and Americas Office Information
IHG’s United States regional office is:
InterContinental Hotels Group
3 Ravinia Drive, Suite 100
Atlanta, GA 30346-2149
IHG currently publishes 1-770-604-2000 for the Americas office. This is a corporate-office number, not the preferred route for ordinary missing-points or reservation support.
InterContinental Hotels Group PLC’s global headquarters are:
1 Windsor Dials
Arthur Road
Windsor, Berkshire SL4 1RS
United Kingdom
The global headquarters number is +44 1753 972 000.
For additional headquarters and escalation information, see the IHG Corporate Office page on CorporateOfficeHeadquarters.com.
IHG One Rewards Customer Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently has no published IHG One Rewards customer reviews. The displayed rating is 0 out of 5 stars based on 0 reviews.
Because there are no reviews, there is not enough CSN feedback to identify meaningful positive or negative trends involving points, elite status, Reward Nights, account support, hotel complaints, promotions, or customer-service responsiveness.
If you have personally contacted IHG One Rewards about missing points, account access, status, a Reward Night, an elite benefit, a promotion, or another loyalty-program issue, you can leave a factual review below describing what happened and whether the issue was resolved.
Related Hotel Rewards Customer Service Pages
IHG One Rewards Customer Service Frequently Asked Questions
What is the IHG One Rewards customer service phone number?
U.S. and Canadian members can call IHG One Rewards at 1-888-211-9874.
Is IHG One Rewards customer service available 24/7?
IHG’s current One Rewards Service Center page publishes the U.S./Canada telephone number but does not publish a specific 24/7 schedule for that line. Use IHG’s online Customer Care tools when telephone support is unavailable.
What is the general IHG reservations number?
For IHG reservations and Guest Services in the United States and Canada, call 1-877-424-2449.
How long do IHG points take to appear after a stay?
IHG’s current Customer Care FAQ says to allow five business days after checkout. If qualifying points are still missing after that, submit the official Missing Points form.
Do IHG One Rewards points expire?
Club-level points currently expire after 12 months without an eligible earn or redemption transaction. Elite members’ points do not expire while qualifying Elite status is maintained.
What are the IHG One Rewards elite levels?
The current membership levels are Club, Silver Elite, Gold Elite, Platinum Elite, and Diamond Elite.
Can I cancel an IHG Reward Night and get my points back?
If you cancel within the hotel’s applicable cancellation policy, IHG currently says the points are redeposited into your account. Late cancellation can result in a hotel cancellation charge even though the points are redeposited.
Is the cash portion of an IHG Points & Cash booking refundable?
No. Under current IHG terms, the money paid to purchase the additional points used in a Points & Cash booking is non-refundable. If an eligible reservation is cancelled, those purchased points are returned to the IHG One Rewards account instead.
Do Expedia or other third-party hotel bookings earn IHG points?
Most ordinary online-travel-agency rates, including bookings through sites such as Expedia, Travelocity, and Priceline, are currently classified as non-qualifying for room-rate points and most member benefits. Check the exact booking channel and rate against current IHG terms.
Where is IHG’s U.S. corporate office?
IHG’s Americas office is at 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149.
Can CustomerServiceNumbers.com restore my IHG points?
No. CustomerServiceNumbers.com is an independent consumer-information and review website. We cannot access IHG One Rewards accounts, restore points, change elite status, alter Reward Night reservations, issue free-night certificates, change hotel bills, or resolve IHG claims.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We organize official support routes, complaint guidance, and real customer reviews independently from the companies listed.
IHG One Rewards rules, qualification thresholds, point values, promotions, Reward Night pricing, customer-service channels, hotel participation, and member benefits can change. Confirm important account and redemption information through current IHG One Rewards resources before taking action.
Share Your IHG One Rewards Customer Service Experience
Have you contacted IHG about missing points, a Reward Night, account access, expired points, elite status, a promotion, a free-night certificate, reservation credit, a hotel complaint, or another membership issue? Leave a review below explaining the general problem, which support route you used, and whether it was resolved.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not owned by, operated by, sponsored by, or affiliated with InterContinental Hotels Group PLC, IHG Hotels & Resorts, Six Continents Hotels, Inc., IHG One Rewards, Holiday Inn, Holiday Inn Express, InterContinental, Crowne Plaza, Kimpton, or any individual IHG-branded hotel. We cannot access loyalty accounts, restore points, change reservations, modify elite status, issue refunds, adjust hotel folios, or resolve claims. Always confirm important account, reservation, points, benefits, and hotel information directly with IHG and the property involved.