Marriott Bonvoy is the loyalty program for Marriott International, covering participating Marriott hotels and brands worldwide. Members often contact Marriott Bonvoy customer service for points, missing stay credit, account access, reservations, cancellations, refunds, elite benefits, free night awards, billing issues, hotel complaints, app problems, suspicious account activity, and questions about rewards or membership status.
If you are looking for the Marriott Bonvoy customer service phone number, Marriott publishes 1-800-627-7468 for Marriott Bonvoy Loyalty Care in the United States and Canada. Marriott also provides separate support routes for hotel reservations, general customer care, missing stays, billing issues, suspicious account activity, and property-specific concerns.
How to Contact Marriott Bonvoy Customer Service
- Marriott Bonvoy Customer Service Phone Number: 1-800-627-7468
- Marriott Customer Care: 1-800-535-4028
- Marriott Reservations: 1-888-236-2427
- Hearing Impaired / TDD: 1-800-228-7014
- Marriott Bonvoy Global Support: Marriott Bonvoy Customer Service Numbers
- Marriott Help Center: Marriott Bonvoy Help Center
- Contact Form: Marriott Contact Us Form
- Reservations Phone Numbers: Marriott Global Reservation Numbers
- Marriott Bonvoy Account: Sign in to Marriott Bonvoy
- Marriott Bonvoy Program Terms: Marriott Bonvoy Terms and Conditions
- Corporate Headquarters: Marriott International, Inc., 7750 Wisconsin Ave., Bethesda, MD 20814
- Corporate Office Phone: 1-301-380-3000
- Website: marriott.com
Important support note: Marriott Bonvoy customer service is the right route for loyalty points, account status, missing stay credit, benefits, and rewards questions. For hotel-specific issues such as room condition, billing at checkout, parking, resort fees, housekeeping, or on-property service, contact the hotel directly first and keep your folio, confirmation number, and photos if relevant.
Best Way to Reach Marriott Bonvoy by Issue
- Marriott Bonvoy points or account question: Call 1-800-627-7468 or sign in and use the Marriott contact form.
- New or existing reservation: Use My Trips online, the Marriott Bonvoy app, or call Marriott reservations at 1-888-236-2427.
- Missing stay credit: Sign in to your Marriott Bonvoy account and submit a missing stay request after the stay has had time to post.
- Billing issue from a completed stay: Contact the hotel directly during the stay, or use Marriott’s Contact Us form after checkout.
- Unexpected hotel charge: Gather your folio, card statement, confirmation number, checkout receipt, and any hotel emails before contacting support.
- Elite benefit issue: Contact Marriott Bonvoy with your member number, stay date, hotel name, confirmation number, and the benefit you expected.
- Free Night Award or points redemption problem: Sign in and review award availability, expiration dates, and redemption rules before contacting support.
- Suspicious account activity: Report unauthorized Marriott Bonvoy account activity promptly through Marriott’s suspicious activity process or by calling Loyalty Care.
- Hotel complaint: Contact the hotel first, then escalate through Marriott Customer Care if the hotel does not resolve the issue.
- Privacy or data request: Use Marriott’s privacy resources rather than general customer service.
What to Have Ready Before Contacting Marriott Bonvoy
- Your Marriott Bonvoy member number
- The email address and phone number on your account
- Your reservation confirmation number
- The hotel name, city, check-in date, and checkout date
- Your folio, receipt, or final hotel bill
- Photos or documentation for room, property, or service issues
- Points activity, missing stay details, or award certificate information
- Elite status level and the specific benefit in question
- Case number, hotel contact name, chat transcript, or previous Marriott response
- Credit card statement details if disputing an unexpected charge
Common Marriott Bonvoy Customer Service Issues
Common reasons members contact Marriott Bonvoy include:
- Missing stay credit or missing Marriott Bonvoy points
- Reservation changes, cancellations, or confirmation questions
- Questions about points redemptions, award availability, or Free Night Awards
- Elite status benefits, late checkout, upgrades, lounge access, and welcome gifts
- Account login, password reset, app, and profile issues
- Suspicious account activity or unauthorized point redemptions
- Billing problems, duplicate charges, resort fees, parking charges, and hotel folio disputes
- Hotel complaints involving room condition, service, cleanliness, noise, or amenities
- Refunds, cancellation fees, no-show charges, and rate-rule disputes
- Problems combining, redeeming, or transferring points
- Questions about points expiration and account activity
- Brand-specific reservations for Ritz-Carlton, St. Regis, W Hotels, Edition, Gaylord, Courtyard, Fairfield, Residence Inn, and other Marriott brands
Marriott Bonvoy Customer Reviews and Complaints on CSN
The live CustomerServiceNumbers.com Marriott Bonvoy page currently shows one customer review with a 1.0 out of 5 rating. The visible review is from March 2016 and describes a reward-points stay at a Fairfield Inn, a small room, a side-door key-card issue, an unexpected $43.56 charge, a credit card dispute, and a request for Marriott Bonvoy points to be returned.
Because there is only one older CSN review visible, there is not enough CSN feedback to summarize a reliable overall Marriott Bonvoy customer-service trend on this site. Reviews are individual experiences and may not represent every Marriott brand, hotel, loyalty member, reservation type, or support case.
Missing Marriott Bonvoy Points and Stay Credit
Marriott says stays can take time to post to a Marriott Bonvoy account. If a completed stay does not appear after the posting window, sign in to your Marriott Bonvoy account and submit a missing stay request. Keep the hotel folio, confirmation number, checkout date, and member number available.
If the stay was booked through a third-party travel site, group block, special rate, wholesale package, or another ineligible channel, points and elite-night credit may not post the same way as direct Marriott bookings. Review the Marriott Bonvoy terms before submitting a missing stay request.
Reservations, Cancellations, Refunds, and Hotel Charges
For reservations, use Marriott’s My Trips section, the Marriott Bonvoy app, or Marriott reservations at 1-888-236-2427. Cancellation rules vary by hotel, rate plan, date, and booking channel, so review the cancellation policy shown on the reservation before canceling or changing a booking.
If you see an unexpected hotel charge, contact the hotel directly first because many charges are posted by the property. Ask for an itemized folio and compare it with your booking confirmation, rate details, taxes, parking fees, resort fees, food and beverage charges, and incidentals.
If the hotel cannot resolve the issue, contact Marriott Customer Care with your folio, reservation number, card statement details, and the hotel’s response. If the charge is unauthorized and Marriott or the hotel cannot explain it, contact your card issuer promptly.
Elite Benefits, Free Night Awards, and Points Expiration
Marriott Bonvoy elite levels include Silver Elite, Gold Elite, Platinum Elite, Titanium Elite, and Ambassador Elite. Benefits can vary by brand, hotel, availability, and program terms. If an elite benefit is missing or not honored, document the stay and contact Marriott Bonvoy with your member number and confirmation details.
Marriott Bonvoy points can expire if the account is inactive for 24 consecutive months. Members can usually keep points active by earning, redeeming, or purchasing points within the required activity period, subject to program rules.
Free Night Awards, Annual Choice Benefits, Suite Night Awards or Nightly Upgrade Awards, promotional certificates, and other benefits may have separate expiration dates, availability limits, and brand restrictions. Always review the terms before relying on an award for a specific trip.
Marriott Bonvoy Account Security and Scam Warnings
Marriott Bonvoy accounts can be attractive targets because they may contain points, travel history, stored preferences, and personal information. Be careful with fake Marriott emails, lookalike booking links, suspicious “free stay” offers, fake upgrade messages, and calls asking for passwords or one-time security codes.
- Use marriott.com or the Marriott Bonvoy app instead of clicking suspicious links in emails or texts.
- Do not share your Marriott Bonvoy password, one-time code, payment card, passport number, or account details with an unexpected caller or message sender.
- If you notice unauthorized profile changes, suspicious point redemptions, or missing points, report it promptly to Marriott Bonvoy.
- If you entered payment information on a suspicious hotel or booking page, contact your card issuer immediately.
- Use a strong, unique password for your Marriott Bonvoy account and update it if you suspect compromise.
- Do not post your Marriott Bonvoy member number, confirmation number, folio, address, phone number, or payment details in public comments.
Hotel Complaints and Property-Level Problems
For room condition, cleanliness, noise, maintenance, parking, resort fees, security deposits, restaurant charges, or service problems, contact the hotel front desk or manager during the stay when possible. On-property staff can often fix room and service problems faster than a central call center.
If the hotel does not resolve the issue, use Marriott Customer Care after checkout. Provide the hotel name, stay dates, room number if appropriate, photos, folio, confirmation number, and a clear explanation of the resolution you are requesting.
How to Escalate a Marriott Bonvoy Complaint
If Marriott Bonvoy customer service does not resolve your issue, try these escalation steps:
- Save your confirmation number, folio, receipts, app screenshots, hotel messages, photos, case numbers, and Marriott Bonvoy account activity.
- Contact the hotel directly if the issue involves a room, property, employee, billing, or stay experience.
- Contact Marriott Bonvoy Loyalty Care if the issue involves points, elite status, missing stay credit, or rewards.
- Use the Marriott Contact Us form and select the most accurate topic, such as billing issue, missing stay, hotel concern, or Marriott Bonvoy account assistance.
- Ask for written confirmation of any points adjustment, refund, folio correction, fee reversal, or case resolution.
- If the issue involves an unauthorized account redemption, report suspicious activity promptly.
- If the issue involves a credit card charge that Marriott or the hotel cannot explain, contact your card issuer within the required dispute window.
- For corporate-level concerns, use the Marriott International corporate office details or the COH recommendation below.
Marriott Bonvoy Compared with Competitors
Marriott Bonvoy competes with hotel loyalty programs such as Hilton Honors, World of Hyatt, IHG One Rewards, Wyndham Rewards, Choice Privileges, Best Western Rewards, and Accor Live Limitless. Travelers comparing loyalty programs often look at hotel footprint, points value, award availability, elite benefits, late checkout, upgrades, breakfast or lounge access, app reliability, customer service access, and how consistently hotels honor program benefits.
Related Customer Service and Consumer Resources
- Hilton Honors Customer Service
- IHG One Rewards Customer Service
- Booking.com Customer Service
- Expedia Customer Service
- Hotels.com Customer Service
- Courtyard by Marriott Corporate Office Headquarters
- CSNDB.com Chat and Text Support Resources
- ChargeOnMyCard.com: Identify Unknown Credit Card Charges
- ThinkItIsAScam.com: Scam and Fraud Warning Guides
- ZeroStars.org: Read and Leave Company Reviews
Frequently Asked Questions About Marriott Bonvoy Customer Service
What is the Marriott Bonvoy customer service phone number?
The Marriott Bonvoy customer service phone number for Loyalty Care in the United States and Canada is 1-800-627-7468. Use this number for Marriott Bonvoy points, account, missing stay, loyalty, and membership questions.
What is the Marriott customer care phone number?
Marriott lists U.S. and Canada customer care at 1-800-535-4028. Marriott reservations can be reached at 1-888-236-2427.
How do I contact Marriott Bonvoy about missing points?
Sign in to your Marriott Bonvoy account and submit a missing stay request. Have your member number, hotel name, stay dates, confirmation number, and folio ready.
How do I contact Marriott about a hotel billing issue?
Contact the hotel directly first if the charge came from the property. If the hotel does not resolve the issue, use Marriott Customer Care or the Contact Us form with your folio, reservation number, and card statement details.
How do I report unauthorized Marriott Bonvoy account activity?
Use Marriott’s suspicious activity process or call Marriott Bonvoy Loyalty Care at 1-800-627-7468. Report suspicious redemptions, profile changes, or missing points as soon as possible.
Do Marriott Bonvoy points expire?
Marriott Bonvoy points can expire if an account has no qualifying activity for 24 consecutive months. Members can usually keep points active by earning, redeeming, or purchasing points within the required activity period, subject to program rules.
How do I change or cancel a Marriott reservation?
Sign in to Marriott, open My Trips, and use the reservation details to modify or cancel the booking. Check the cancellation policy first because some rates include fees or non-refundable terms.
How do I contact a specific Marriott hotel?
Find the hotel on marriott.com or in the Marriott Bonvoy app. The hotel’s page and your confirmation email usually include the property phone number.
Where is Marriott International corporate headquarters?
Marriott International, Inc. is headquartered at 7750 Wisconsin Ave., Bethesda, MD 20814. The corporate office phone number is 1-301-380-3000. For routine loyalty, reservation, billing, and hotel concerns, use Marriott Bonvoy customer service or the hotel first.
Page Update Note
Updated June 2026: This page was refreshed with current Marriott Bonvoy customer service routing for loyalty accounts, points, missing stays, reservations, cancellations, refunds, elite benefits, hotel billing issues, suspicious account activity, and corporate contact information.
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CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use online forms, sign in, contact a hotel directly, use the app, or escalate through another route.
Share Your Marriott Bonvoy Customer Service Experience
Have you contacted Marriott Bonvoy customer service about points, missing stay credit, elite benefits, reservations, cancellations, refunds, hotel billing, a property complaint, account access, or suspicious account activity? Share your experience below. Include the support route you used, how long it took to get help, and whether Marriott resolved the issue. Do not post member numbers, confirmation numbers, folios, payment details, passwords, addresses, phone numbers, or private travel documents in public comments.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Marriott International, Inc., Marriott Bonvoy, Marriott Hotels, or marriott.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, loyalty program rules, reservation policies, cancellation rules, refund practices, hotel fees, points policies, elite benefits, and website links may change. Do not post private account, travel, identity, payment, or loyalty information in public comments. Always verify important reservation, account, points, billing, legal, privacy, and payment information directly with Marriott or the applicable hotel before taking action.
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