Money Network cardholders commonly need help activating a card, replacing a lost card, resetting a PIN, locating a direct deposit, disputing an unauthorized transaction, understanding a fee, accessing cash, or recovering an online account. Money Network operates many employer, payroll, government, and prepaid-card programs, so the correct telephone number and account terms depend on the specific card.
How to Contact Money Network Customer Service
- Money Network account portal customer service: 1-866-387-5146
- Customer-service availability: 24 hours a day, seven days a week through the number assigned to the card
- Lost or stolen card: Use the number on the back of the card or the program-specific number
- Online account: Money Network Account Sign In
- General Money Network website: MoneyNetwork.com
- Mobile app: Download the official Money Network Mobile App through the Apple App Store or Google Play
- Dispute information: Money Network Error Resolution
- Fee and account terms: Sign in and review the agreement and fee schedule assigned to the card
The number on the back of the card is the most reliable support route. Money Network cards are issued through different employers, agencies, banks, and benefit programs, and one telephone number does not serve every account.
Money Network Program-Specific Phone Numbers
- Account.MoneyNetwork.com and certain payroll-card programs: 1-866-387-5146
- Money Network Service for most other programs: 1-888-913-0900
- Money Network Service for Walmart: 1-800-903-4698
- ADP TotalPay Card and Money Network Check Program: 1-866-402-1237
- California EDD Money Network card: 1-800-684-7051
- California EDD TTY: 1-800-684-7053
- U.S. Debit Card program: 1-800-341-6700
- U.S. Debit Card TTY: 1-800-341-8300
Use the telephone number printed on the actual card when it differs from this list. The card number, issuing bank, employer, government program, or payment source can determine which service team has access to the account.
Information to Gather Before Calling Money Network
- The Money Network program or employer name
- The telephone number printed on the card
- The cardholder’s full legal name
- The cardholder’s current mailing address
- The last four digits of the card, when requested securely
- The date and general amount of the transaction or deposit
- The merchant, ATM, employer, or government agency involved
- The dispute or support-case number
- The date the card was lost, stolen, or compromised
- The exact error message from the website or app
- The specific replacement, credit, investigation, or other resolution requested
Never publish or send a complete card number, PIN, password, Social Security number, one-time security code, or direct-deposit credentials through a public review, ordinary email, text message, or social-media post.
Money Network Financial, Fiserv and the Issuing Bank
Money Network Financial, LLC operates and manages Money Network prepaid and payroll-card programs. It is a subsidiary of Fiserv, Inc.
Money Network is not necessarily the bank that issues the card. Current Money Network programs may use:
- Pathward, N.A.
- My Banking Direct, a service of Flagstar Bank, N.A.
The issuing bank is identified in the cardholder agreement and on the applicable Money Network website. The bank, Money Network, employer, government agency, merchant, and card network perform different functions.
- Money Network: Account platform, card servicing, transaction access, app, customer service, and disputes
- Issuing bank: The bank that issues the prepaid account and holds the underlying funds under the account terms
- Employer: Calculates and sends payroll deposits
- Government agency: Determines benefit eligibility, payment amount, and payment release
- Merchant: Processes purchases and ordinary purchase refunds
- Visa or Mastercard: The payment network used for qualifying card transactions
Money Network Addresses
Legal Correspondence Address
Money Network Financial, LLC
5565 Glenridge Connector NE
Mail Stop GH-52
Atlanta, GA 30342
This is a published legal correspondence address. It is not a bank branch, walk-in customer-service office, ATM, card-replacement location, or place to obtain cash.
Cardholder Services Address
Money Network Cardholder Services
2900 Westside Parkway
Alpharetta, GA 30004
Use this address only when it appears in the applicable support or dispute instructions. Some Money Network programs use another address for disputes, remittances, government benefits, or issuing-bank notices.
Do not mail a card, identity document, dispute form, or original receipt until customer service or the cardholder agreement confirms the correct destination.
How to Activate a Money Network Card
A Money Network card may be activated through the mobile app, online account, or the telephone number assigned to the program.
- Use the official website, app, or activation number printed on the card.
- Enter the requested card and identity information.
- Complete any identity-verification questions.
- Create a four-digit PIN.
- Do not use a birth year, address, or other easily guessed number as the PIN.
- Sign in and confirm the account balance and contact information.
- Save the customer-service number separately from the card.
Identity verification may require a legal name, address, date of birth, Social Security number, or government-issued identification. Provide sensitive information only through an official Money Network channel.
Money Network Login, Username and Password Help
Money Network account access is available through the official website and mobile app.
If the account cannot be accessed:
- Confirm that the correct Money Network program website is being used.
- Select Forgot User ID, Forgot Password, or Trouble Signing In.
- Confirm that the telephone number and email address on the account are current.
- Do not share a password-reset code with another person.
- Call the number on the card if the registered telephone or email is no longer accessible.
Money Network may lock or restrict online access after repeated unsuccessful login attempts or suspected unauthorized activity. A locked online login does not necessarily mean that the underlying card account has been closed.
How to Change a Money Network PIN
Call the telephone number on the card and follow the automated prompts to select or change the PIN. Customers using the 1-866-387-5146 account system can use that number for PIN assistance.
Never:
- Write the PIN on the card
- Store the PIN in an unprotected note beside the card number
- Share the PIN with an employer, merchant, relative, or caller
- Enter the PIN through a link sent by an unexpected text or email
Lost, Stolen or Misplaced Money Network Cards
If a card is temporarily misplaced, use the Money Network app or online account to lock it when that feature is available.
If the card is permanently lost or stolen:
- Call the number on the back of the card or the program-specific telephone number immediately.
- Report the card lost or stolen.
- Review recent transactions.
- Dispute unauthorized transactions promptly.
- Confirm the current mailing address.
- Ask whether a replacement or expedited-delivery fee applies.
- Request and retain a case number.
Money Network states that lost-card reporting is available without entering the complete card number. Replacement timing and fees vary by program.
Unauthorized Transactions and Fraud
Report an unfamiliar purchase, ATM withdrawal, transfer, or fee immediately. Waiting can affect the available protections and can allow additional transactions to occur.
- Lock the card through the app or online account.
- Call the number on the card.
- Identify every transaction that was not authorized.
- Ask whether the card must be replaced.
- Change the online password and PIN.
- Request the dispute or fraud-case number.
- Complete any required written statement promptly.
- Keep copies of all forms and correspondence.
A pending transaction may need to post before it can be formally disputed. Customer service can explain the status and the applicable process.
Money Network Error-Resolution Process
Money Network’s general error-resolution policy instructs customers to report an error within 60 days of the first qualifying written or electronic account history showing the transaction.
When reporting an error, include:
- The cardholder’s name
- The affected account or card information, provided securely
- A description of the suspected error
- The transaction date
- The transaction amount
- The merchant or ATM
- The reason the transaction is disputed
If a dispute is reported by telephone, Money Network may require a written statement within 10 business days to provide provisional credit.
Money Network states that many investigations are completed within 10 business days. An investigation may take up to 45 days for an existing account or up to 90 days for certain new-account, point-of-sale, or foreign transactions.
The customer’s actual cardholder agreement controls the deadlines, provisional-credit rules, and investigation process.
Merchant Refunds Versus Money Network Disputes
A purchase refund and a transaction dispute are different processes.
- Merchant refund: The customer returns or cancels a purchase under the merchant’s policy, and the merchant sends a credit to the card.
- Transaction dispute: The customer tells Money Network that a transaction was unauthorized, incorrect, duplicated, or otherwise subject to the error-resolution process.
For an ordinary return, contact the merchant first. Keep the return receipt and refund confirmation until the credit appears.
If the merchant confirms a refund but the credit does not appear after the merchant’s stated processing period, contact Money Network with the refund date, amount, and merchant documentation.
Direct Deposit and Missing Payroll
Money Network accounts may accept direct deposits from employers, government agencies, tax authorities, and other qualifying payment sources.
Retrieve the correct account and routing information from the Money Network app or secure online account. Do not copy banking information from another person’s card or a general webpage.
If a payroll deposit is missing:
- Ask the employer or payroll department whether the payment was released.
- Confirm the payment date and amount.
- Confirm the account and routing information used by payroll.
- Request the payroll trace or ACH reference number when available.
- Contact Money Network to determine whether the deposit posted, was rejected, or is pending.
Money Network cannot correct an employer’s payroll calculation or release wages that the employer has not sent.
Government Benefits and Program Payments
Money Network services certain government-payment and benefit programs. The government agency and Money Network have separate responsibilities.
- Government agency: Application status, eligibility, payment amount, overpayments, certifications, appeals, and the decision to release funds
- Money Network: Card activation, account access, posted funds, replacement cards, transaction history, fraud, and card disputes
For example, California EDD Money Network representatives can assist with the card but cannot determine unemployment or disability claim eligibility.
Payroll-Card Choice and Employee Rights
An employer cannot require an employee to receive wages only through a payroll card. The employer must offer at least one alternative payment method, such as direct deposit to an account chosen by the employee or another option permitted by state law.
Before accepting a payroll card, review:
- ATM fees
- Cash-access options
- Replacement-card fees
- Paper-statement fees
- Foreign-transaction fees
- Inactivity or account-closure terms
- Available surcharge-free ATMs
- How to obtain all wages without a fee
Money Network Fees and Transaction Limits
Money Network fees and limits vary by program. Review the Fee, Balance and Transaction Limit Schedule associated with the actual account.
Possible fees can include:
- Out-of-network ATM withdrawals
- ATM-owner surcharges
- ATM balance inquiries
- International transactions
- Replacement cards
- Expedited replacement delivery
- Paper statements
- Cash reloads
- Check-loading services
- Balance-refund checks
Transaction limits may apply to ATM withdrawals, purchases, transfers, cash loads, mobile check deposits, and account balances.
ATMs and Cash Access
Money Network cards can generally be used at ATMs and merchants that accept the applicable Visa Debit or Debit Mastercard network.
To reduce fees:
- Use the Money Network locator.
- Select an in-network or surcharge-free ATM.
- Review the ATM screen before approving a fee.
- Request cash back with a purchase when available and appropriate.
- Review the card’s limits before attempting a large withdrawal.
An ATM owner may charge a separate surcharge even when Money Network does not charge its own fee.
Cash Reloads and Mobile Check Deposits
Some Money Network accounts permit cash reloads through participating retailers or transfer agents. The retailer or reload provider may charge a fee.
Eligible accounts may also permit check deposits through the mobile app. Check approval, availability, limits, and fees can depend on the check and third-party service.
Do not hand cash or a check to a person claiming to be an unofficial Money Network representative.
Money Network Checks
Some programs provide Money Network Checks that can be used to pay bills or access account funds. Checks must be authorized according to the instructions supplied with the account.
Money Network Checks are not available with every program. Customers should confirm:
- Whether the account supports checks
- How the check must be activated
- The daily or per-check limit
- Where the check can be cashed
- Whether the check amount is still available in the account
Mobile Wallets, Transfers and Account Features
Depending on the program, Money Network features can include:
- Apple Pay, Google Pay, or Samsung Pay
- Account alerts
- Card locking and unlocking
- Budgeting tools
- Piggy Bank balances
- Transfers to another bank account
- Transfers to friends or family
- Mobile check loading
- ATM and reload-location searches
Not every feature is available to every cardholder. Review the options displayed after signing in.
Closing a Money Network Account
Call the number associated with the card before closing the account.
Before requesting closure:
- Stop or redirect direct deposits.
- Allow pending transactions to settle.
- Cancel recurring merchant payments.
- Download account history.
- Withdraw or transfer remaining funds when possible.
- Ask how a remaining balance will be returned.
- Ask whether a balance-refund or closure fee applies.
- Request written confirmation.
Destroying the card or deleting the mobile app does not necessarily close the underlying account.
Money Network Scam and Phishing Warnings
Money Network warns customers not to disclose account information in response to unexpected email, text, or telephone messages.
Do not provide:
- A PIN
- An online password
- A one-time security code
- A full Social Security number
- A complete card number
- A card security code
- Direct-deposit information
Common scams falsely claim that the account must be verified immediately, the card has been deactivated, or the account will close unless the customer supplies private information.
Use the official number printed on the card rather than a number supplied in an unexpected message.
How to Escalate a Money Network Complaint
- Call the number on the back of the card.
- Identify the correct Money Network program and issuing bank.
- Request and retain a case or dispute number.
- State the dates, amounts, transactions, and requested resolution clearly.
- Submit any required written dispute within the stated deadline.
- Keep copies of forms, account histories, receipts, and correspondence.
- Contact the employer or government agency when it controls the missing payment.
- Contact the merchant when it controls an ordinary refund.
- Escalate an unresolved banking or prepaid-card complaint to the applicable issuing bank.
- Submit a complaint to the Consumer Financial Protection Bureau when appropriate.
Consumer Financial Protection Bureau: 1-855-411-2372
Online complaint form: Submit a CFPB complaint
The CFPB generally forwards eligible complaints to the company for a response. Do not post private financial information publicly while seeking help.
Money Network Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Money Network reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about convenience, security, customer service, fees, direct deposits, fraud disputes, card replacements, account access, or transaction management.
Frequently Asked Questions
What is the Money Network customer-service number?
1-866-387-5146 is an official current number for the Money Network account portal and certain payroll-card programs. Use the number printed on the card when it differs.
Is Money Network customer service available 24 hours?
Money Network states that cardholder customer service is available 24 hours a day, seven days a week through the number assigned to the card.
Why does Money Network have several phone numbers?
Money Network supports different employer, Walmart, ADP, government, payroll, and prepaid-card programs. Each program can have its own account system and telephone number.
Who owns Money Network?
Money Network Financial, LLC is a subsidiary of Fiserv, Inc.
Is Money Network a bank?
No. Money Network manages prepaid programs. The card’s issuing bank may be Pathward, N.A. or My Banking Direct, a service of Flagstar Bank, N.A., depending on the program.
How do I report a lost Money Network card?
Lock the card through the app when possible and immediately call the number printed on the card.
How do I dispute a Money Network transaction?
Call the card’s customer-service number promptly. A written statement may be required, and the agreement contains the applicable deadline.
How long can a Money Network dispute take?
The general error-resolution policy states that many disputes are handled within 10 business days, but certain investigations may take 45 or 90 days.
Can my employer require me to use a Money Network payroll card?
An employer cannot require wages to be paid only through a payroll card. At least one alternative payment method must be offered.
Who handles a missing paycheck?
The employer or payroll department confirms whether wages were calculated and sent. Money Network can determine whether a transmitted deposit posted to the account.
Who handles a missing government benefit payment?
The government agency controls eligibility, amount, and release of the benefit. Money Network controls the card and posted account funds.
Are there Money Network fees?
Some transactions are free, while others can carry fees. Review the Fee and Transaction Limit Schedule assigned to the account.
How do I close a Money Network account?
Call the number on the card, redirect direct deposits, allow pending transactions to settle, and request instructions for returning the remaining balance.
Where should I mail a Money Network dispute?
Use the address in the applicable dispute instructions or cardholder agreement. Do not assume that every program uses the same mailing address.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Money Network, Money Network Financial, Fiserv, Pathward, Flagstar Bank, My Banking Direct, Visa, Mastercard, an employer, government agency, merchant, or payroll provider.
The purpose of the site is to help consumers identify the correct support route, document complaints, and report the outcomes of their customer-service experiences.
Share Your Experience
Use the review section to describe:
- The type of Money Network program involved
- The general date and amount of the transaction or deposit
- The telephone, app, website, employer, agency, merchant, or bank route used
- Whether a case or dispute number was created
- The replacement, credit, refund, investigation, or other resolution requested
- The response received
- Whether the issue was resolved
Privacy warning: Do not publish complete card or account numbers, PINs, passwords, authentication codes, Social Security numbers, dates of birth, direct-deposit information, complete dispute numbers, employer or benefits credentials, transaction histories, government-benefit information, home addresses, private correspondence, or unredacted card photographs, statements, receipts, and screenshots.
Page Update Note
This page was updated on July 27, 2026. The update verified 1-866-387-5146 as a current Money Network account-support number, added program-specific telephone routes and 24/7 guidance, identified Money Network Financial as a Fiserv subsidiary, distinguished Money Network from Pathward and Flagstar Bank, corrected the Atlanta legal address, added the Alpharetta cardholder-services address, and expanded activation, account access, direct deposit, payroll rights, fees, cash access, lost-card, fraud, dispute, scam, account-closure, and CFPB escalation guidance. Unsupported customer-review themes were removed because no CustomerServiceNumbers.com reviews are currently visible.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Money Network, Money Network Financial, Fiserv, Pathward, Flagstar Bank, My Banking Direct, Visa, Mastercard, an employer, government agency, payroll provider, merchant, ATM operator, or regulator. CustomerServiceNumbers.com cannot access accounts, activate cards, reset PINs, locate deposits, replace cards, release wages or benefits, investigate transactions, issue provisional credits, reverse fees, close accounts, submit disputes, or act on behalf of any financial company or government agency.