Are you considering purchasing products from HobbyKing for your next remote control (RC) or hobby project? Before you make a purchase, it’s helpful to know how to contact their customer service and see what other hobbyists have shared in their reviews, complaints, and ratings. HobbyKing is known for offering a wide range of RC products, drones, airplanes, cars, boats, and related accessories, making it a go-to online retailer for hobby enthusiasts.
How to Contact HobbyKing
If you need help with an order, have questions about a product, or need assistance with a return, here’s how you can reach HobbyKing’s customer service:
- Phone Support: HobbyKing does not provide direct phone support but encourages customers to use their online support channels.
- Email Support: You can send an inquiry using the HobbyKing contact form available on their support website.
- Live Chat: HobbyKing offers live chat support via their website for assistance with orders, technical issues, and general inquiries.
- Customer Service Hours: Support is available 24/7 through the online system, with live chat available during business hours.
- Corporate Office Address: HobbyKing, 705 E Bidwell St., Suite 2-305, Folsom, CA 95630, USA
- Website: https://www.hobbyking.com
HobbyKing Reviews, Complaints, and Ratings
Before purchasing from HobbyKing, it’s helpful to explore what other customers have shared in their reviews, complaints, and ratings to get a better understanding of their experience.
Positive Feedback
HobbyKing often receives positive reviews for its wide selection of RC products and competitive prices. Here are some highlights from customer reviews:
- Wide Product Selection: Many customers praise HobbyKing for its vast selection of RC products, from drones to model airplanes, cars, boats, and the parts and accessories needed for customization. The diversity of offerings appeals to hobbyists of all skill levels.
- Affordable Prices: HobbyKing is well-known for offering affordable products, with prices often lower than competitors. Many customers find that they can buy hobby gear without breaking the bank.
- Global Shipping: Customers appreciate that HobbyKing offers shipping to most countries around the world, with warehouses located in different regions, helping reduce shipping times for international buyers.
- Active Community and Reviews: The website allows customers to leave reviews for products, and many find it helpful to read user feedback before purchasing. The RC community surrounding HobbyKing is also active, offering advice, tutorials, and reviews on various platforms.
Common Complaints
While HobbyKing is popular among hobbyists, there are some complaints raised by customers:
- Shipping Delays: One of the most common complaints is about shipping delays, particularly for international orders. Some customers report waiting longer than expected for their products to arrive, especially during peak shopping seasons.
- Customer Service Response Times: A few users have experienced slow responses from HobbyKing’s customer service team when dealing with returns, product defects, or shipping issues. There are complaints about long wait times for email and chat support.
- Product Quality: Some customers have raised concerns about the quality of certain items, particularly when it comes to lower-cost products. While many products are affordable, there have been reports of items not meeting expectations in terms of durability or performance.
- Return and Refund Process: A handful of customers have noted difficulties with the return process, citing strict return policies or challenges in getting a full refund for defective items.
How HobbyKing Compares to Other Hobby Retailers
HobbyKing competes with other online RC and hobby stores such as Tower Hobbies, Horizon Hobby, and Banggood. Here’s how it compares:
- Tower Hobbies: Tower Hobbies is known for its customer service and broad selection of RC products. While Tower Hobbies may offer a smoother customer experience, HobbyKing is generally more affordable, especially for hobbyists on a budget.
- HobbyTron.com: HobbyTron.com offers high-end products and online support, but HobbyKing is known for catering to a wider range of customers, offering both beginner and expert-level products at lower prices.
- Banggood: Both Banggood and HobbyKing focus on affordability, but HobbyKing is more specialized in RC and hobby products, while Banggood covers a wider range of product categories.
Final Thoughts
HobbyKing is a popular option for hobbyists and RC enthusiasts looking for a wide selection of products at affordable prices. While there are some complaints about shipping delays and customer service, the overall reviews and ratings show that many customers are satisfied with the variety and pricing offered by HobbyKing. Before purchasing, consider reading customer feedback to ensure that HobbyKing meets your hobby needs and expectations.
Disclaimer About Customer Service Information
At CustomerServiceNumbers.com, we provide a platform where you can share your reviews, ratings, and complaints about HobbyKing and see what other customers have experienced.
Note: This website is not officially affiliated with HobbyKing. The information and reviews provided are a service from CustomerServiceNumbers.com to help consumers make informed decisions.