Banktivity Customer Service, IGG Software and iBank Help

Banktivity is personal finance software developed by IGG Software for Mac, iPhone and iPad. The product was previously called iBank. Customers may need Banktivity customer service for subscription billing, Banktivity ID access, bank-connection errors, Cloud Sync, older iBank files, software installation or account-management questions.

Banktivity does not publish a customer service phone number. Official technical support is provided through live chat, email tickets and online documentation.

How to Contact Banktivity Customer Service

• Live Chat and Support Center: Banktivity Customer Support
• Email Support Ticket: Submit a Banktivity Support Inquiry
• Banktivity ID Login: Banktivity Account Manager
• Subscription Management: Manage a Banktivity Subscription
• Company Contact and Mailing Address: Banktivity and IGG Software Contact Information

Is iBank Now Banktivity?

Yes. IGG Software retired the iBank name in 2016 and renamed its personal finance applications Banktivity. The following names were changed:

• iBank 5 for Mac became Banktivity 5 for Mac.
• iBank for iPhone became Banktivity for iPhone.
• iBank for iPad became Banktivity for iPad.
• iBank Investor became Banktivity Investor.

The name changed, but IGG Software continued developing the product. Customers searching for iBank customer service should now use Banktivity’s official support system. The change is documented in IGG Software’s official iBank-to-Banktivity announcement.

Choose the Correct Banktivity Support Route

Banktivity Software or Technical Problems

Use live chat or submit a support ticket for installation failures, crashes, display problems, report errors, transaction issues, import problems, application updates or unexpected software behavior. Include the Banktivity and operating-system versions and describe the troubleshooting already completed.

Bank Connection Problems

Start with Banktivity’s support page and review the known bank-connection issues listed there. If the financial institution is not listed:

1. Confirm that the institution’s website and mobile banking service are working.
2. Record the exact connection error displayed by Banktivity.
3. Note which account and connection method are affected.
4. Determine whether every account at the institution is affected or only one.
5. Submit a Banktivity ticket with the error and troubleshooting details.

Do not post bank usernames, passwords, security answers, one-time codes or full account numbers in a support ticket attachment or public CSN review.

Banktivity ID or Password Problems

Use the Banktivity ID account manager for account and billing access. Check spam and junk folders if an expected verification or password-reset message does not arrive. Confirm that the email address entered matches the address used to create the Banktivity ID.

Subscription and Payment Questions

The correct billing route depends on where the subscription was purchased:

• Purchased through Banktivity or IGG Software: Manage it through Banktivity on the Mac or the Banktivity ID account manager.
• Purchased through Apple: Manage billing and cancellation through the Apple Account that completed the App Store purchase.

One current Banktivity subscription provides access to the Mac, iPhone and iPad applications. Banktivity also offers a 30-day trial. Product plans, prices and included connected services can change, so confirm the current terms before subscribing.

How to Cancel a Banktivity Subscription

For a subscription purchased directly from Banktivity:

1. Launch Banktivity on the Mac.
2. Select File.
3. Select Subscription.
4. Select View My Subscription.
5. Choose the option to manage and cancel the subscription.
6. Save the cancellation confirmation and renewal date.

Banktivity’s current instructions are available in its subscription-cancellation guide. An App Store subscription must be canceled through Apple.

What Happens to Banktivity Data After Cancellation?

Banktivity states that the locally stored data remains available if a subscription ends. Customers can continue viewing and exporting their information. An active subscription is required to continue editing data or adding accounts and transactions.

Before canceling, changing computers or installing a different version, locate the current Banktivity document and make a separate backup. Confirm that the backup opens before deleting the original application or data file.

Help With Older iBank and Banktivity Versions

IGG Software provides downloads for several older iBank and Banktivity versions for customers who previously purchased them. Older versions are no longer sold or officially supported, and compatibility depends on the Mac operating system.

Use the official Banktivity and iBank download guide to identify the appropriate installer. Do not download an old iBank installer or registration-code utility from an unknown third-party website.

Customers moving from a much older iBank version should contact Banktivity before opening or converting the only copy of a financial document. Some upgrades may require an intermediate version.

How to Find an iBank or Banktivity Data File

Banktivity normally suggests saving its document in the Mac Documents folder, although the customer may have selected another location. Older files can be identified by their extensions:

• iBank and Banktivity 5 or earlier: .ibank
• Banktivity 6: .bank6
• Banktivity 7: .bank7
• Banktivity 8: .bank8

Open Finder, search the entire Mac for the applicable extension and compare the file locations and modification dates. IGG Software’s Banktivity document-location guide provides additional instructions.

IGG Software does not recommend storing the working Banktivity document in Dropbox, OneDrive, Google Drive or iCloud Drive. Banktivity Cloud Sync is the product’s supported option for synchronizing data between compatible devices.

Banktivity System Requirements and Cloud Sync

Banktivity’s support page currently lists macOS 12.4 Monterey or later for the Mac application and iOS or iPadOS 15.6 or later for the mobile applications. Check the current requirements before upgrading macOS, purchasing a subscription or migrating an older iBank file.

Cloud Sync is included with Banktivity subscription tiers and can synchronize documents between Macs, iPhones and iPads. Banktivity does not recommend using Cloud Sync between different major Banktivity versions because some information may not synchronize correctly.

How to Escalate an IGG Software or Banktivity Complaint

1. Start through Banktivity live chat or the official ticket form.
2. Provide the Banktivity version, operating system, Banktivity ID email and exact error message.
3. Explain when the problem began and which troubleshooting steps were completed.
4. State the requested resolution, such as account access, billing correction, connection assistance or file-migration guidance.
5. Save the ticket number, chat transcript and email responses.
6. Reply through the existing ticket if the problem continues.
7. Request additional review when the initial response does not address the documented problem.

Written corporate correspondence may be addressed to IGG Software, Inc., P.O. Box 584, Ashland, OR 97520, USA. Do not mail payment cards, passwords, original financial records, storage devices or the only copy of a Banktivity document.

Banktivity Customer Reviews and Complaints

CustomerServiceNumbers.com currently has no published Banktivity or IGG Software customer reviews. With zero reviews, there is not yet a meaningful CSN rating or enough feedback to identify a supported complaint pattern involving subscriptions, bank connections, Cloud Sync, legacy iBank files or technical support.

When leaving a review, identify the Banktivity version, type of problem, contact method, response time and whether the issue was resolved. Do not include private financial or account information.

Related Financial Software and Apple Support

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Banktivity Customer Service FAQs

What is the Banktivity customer service phone number?

Banktivity does not provide telephone support. Official customer service is available through live chat and email tickets.

What are Banktivity’s live-chat hours?

Banktivity lists live chat as available Monday-Friday from 9:00 AM to 4:00 PM Eastern Time.

Is iBank still available?

iBank was renamed Banktivity in 2016. IGG Software still provides download links for some older iBank versions, but those versions are no longer sold or officially supported.

How do I submit a Banktivity support ticket?

Use Banktivity’s official online inquiry form. Include the software version, operating system, exact error and relevant troubleshooting details.

How do I cancel Banktivity?

For direct subscriptions, open Banktivity and select File, Subscription and View My Subscription. Subscriptions purchased through Apple must be managed through the applicable Apple Account.

Will I lose my data if I cancel Banktivity?

Banktivity states that local data remains available for viewing and exporting. An active subscription is required to continue editing or adding data.

Can Banktivity help with a bank-account dispute?

No. Banktivity can assist with its software and bank-connection service, but the underlying financial institution handles transactions, fraud claims, account restrictions, disputes and bank fees.

Does Banktivity work on Windows?

Banktivity’s current consumer applications are designed for Mac, iPhone and iPad. Confirm current platform requirements on the official website before subscribing.

Where is IGG Software located?

IGG Software lists its mailing address as P.O. Box 584, Ashland, Oregon 97520, USA.

Is CustomerServiceNumbers.com affiliated with Banktivity?

No. CustomerServiceNumbers.com is an independent customer-service information and review website and is not affiliated with Banktivity or IGG Software.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company contact information and share customer-service experiences since 2004. CSN cannot access Banktivity IDs, restore financial documents, cancel subscriptions, correct bank connections or issue refunds.

Banktivity support hours, subscription terms, system requirements and software availability can change. Verify important information through Banktivity’s official website before changing a subscription, upgrading a Mac or converting an older iBank document.

Share Your Banktivity or iBank Experience

Have you contacted Banktivity or IGG Software about a subscription, bank connection, Cloud Sync, account login, older iBank file or technical problem? Leave a rating and review below. Explain how you contacted support, how long the response took and whether the problem was resolved.