iHeartRadio customer service can help with subscription cancellation, billing, login problems, app streaming, missing stations, podcasts, contests, privacy requests and account deletion. iHeartRadio does not publish a general customer-service phone number. Use the official Help Center and online support request form.

Cancel a paid subscription through the company that bills it, such as iHeart.com, Apple, Google Play, Amazon or Roku. Deleting the iHeartRadio app or deleting the account does not automatically stop recurring charges.

How to Contact iHeartRadio Customer Service

General customer-service phone number: iHeartRadio does not publish general telephone support.

iHeartRadio Help Center: Search iHeartRadio Support
Submit a support request: Contact iHeartRadio Support
Manage an iHeart account: Open iHeart Account Settings
Reset an iHeart password: Request a Password Reset
Review or cancel a subscription: Find the Correct Cancellation Route
View current plans: Compare iHeart Plans
Subscription terms: Review iHeart Subscription Terms
Delete an iHeart account: Review Account Deletion Instructions
Privacy rights request form: Submit an iHeart Privacy Request
Privacy-rights telephone number: 1-800-317-8708, not general app or billing support
Privacy email: privacy@iheartmedia.com
Terms-related questions: help@iheartradio.com
Official website: iHeart.com
Corporate switchboard: 1-210-822-2828, not iHeartRadio customer support
Corporate headquarters: iHeartMedia, Inc., 20880 Stone Oak Parkway, San Antonio, TX 78258

The Help Center and support form can be accessed at any time, but iHeart does not currently publish fixed live-agent hours or promise immediate 24/7 responses. Some users may be offered authenticated support chat after verifying their email.

Does iHeartRadio Have a Customer-Service Phone Number?

No. iHeartRadio does not publish a general telephone number for subscriptions, refunds, login recovery, streaming problems, missing stations, podcast questions or account deletion.

Telephone numbers found on local iHeart station pages normally belong to:

A station studio
A local business office
Advertising sales
A promotions department
Prize pickup
An FCC public-file contact

Those numbers do not provide general iHeartRadio app or subscription support.

Best iHeartRadio Support Route by Issue

Cannot log in: Reset the password or submit an account support request.
Password-reset email is missing: Request a new reset through iHeart.com and check spam folders.

Subscription cancellation: Cancel through iHeart.com, Apple, Google Play, Amazon or Roku, depending on the billing source.
Unexpected subscription charge: Identify the billing company from the receipt or statement, then contact the correct support provider.
Refund request: Contact the company that processed the payment.
Payment method update: Update it through iHeart settings or the applicable app store.

App will not play: Update the app, check the network and submit a technical-support request.
Station is missing or unavailable: Search for the station again and determine whether the problem is regional, temporary or station-specific.
Local station contest: Contact the station’s promotions department and review the specific contest rules.

Local prize pickup: Follow the instructions supplied by the winning station.
Podcast will not play: Check another episode and device, then contact iHeartRadio support.
Podcast creator or RSS-feed issue: Review iHeart’s podcast submission guidance and the hosting provider’s feed settings.

Delete an account: Cancel every active subscription first, then use the account deletion process.
Privacy-rights request: Use the privacy portal or privacy telephone number.
Immediate safety concern: Contact local emergency services rather than waiting for streaming-app support.

Information to Have Before Contacting iHeartRadio

For an Account or Login Problem

Email address connected with the account
Facebook or Google login method, when applicable
Approximate account-creation date
Last successful login date
Exact error message
Device and operating system
Browser or app version
Steps already attempted
Screenshot with private information removed

For a Subscription or Billing Problem

iHeart plan name
Billing platform
Purchase date
Renewal date
Amount and currency
Receipt or order number
Email used for the purchase
Cancellation date
Cancellation confirmation
Whether the transaction is pending or completed
Last four card digits when requested through private support

For a Streaming or App Problem

Device type
Operating system
iHeart app version
Wi-Fi or cellular connection
Station, podcast or playlist involved
Date and approximate time
Error message
Whether other audio apps work
Whether iHeart.com works in a browser
Whether the problem affects all content or one station

Do not include a password, one-time verification code, complete card number, home address, private receipt, contest tax document or account-security information in a public review.

What Is iHeartRadio?

iHeartRadio is an audio streaming service owned and operated through iHeartMedia and its affiliates. It provides access to:

Live AM and FM radio streams
Artist radio
Personalized stations
Music playlists
Podcasts
News and talk programming
Sports audio in supported locations
Local station contests and promotions
Mobile, web, television, smart-speaker and vehicle listening

Free and paid features vary by device, location, platform and subscription level.

Is iHeartRadio Free?

Yes. iHeart offers a free service for listening to supported live stations, podcasts, Artist Radio and other available content. Data charges from a wireless carrier or internet provider can still apply.

Paid plans add features such as commercial-free participating stations, unlimited skips, playlists, on-demand music and offline listening.

Current iHeartRadio Plans and Prices

Current published U.S. monthly prices include:

Free: No iHeart subscription fee
iHeartRadio Plus: $5.99 through supported non-iOS billing or $6.99 through the iOS App Store

iHeartRadio All Access: $11.99 through iHeart.com, Google Play, Amazon or Roku, or $12.99 through the iOS App Store
All Access Family Plan: $14.99 per month

Prices, taxes, promotional offers, supported platforms and plan benefits can change. The checkout screen and applicable app-store terms control the purchase.

iHeartRadio Plus

Current Plus features can include:

Commercial-free streams from participating broadcast stations
Ad-free playlists and Artist Radio
No standard skip limit
Unlimited personalized playlists

Commercial-free availability does not necessarily apply to every live station, program, news broadcast, sports event, podcast or third-party advertisement.

iHeartRadio All Access

All Access generally includes Plus features along with:

Search and play supported songs on demand
Play supported albums and playlists
Save and replay supported songs
Download supported music for offline listening in the mobile app

Content availability can change because of licensing, artist, publisher, label, regional and platform restrictions.

iHeartRadio Family Plan

The paying account holder can invite up to five family members. Current subscription terms require family members to live in the same household and be at least 13 years old.

Only the paying account holder can:

Add or remove family members
Manage billing
Change the plan
Cancel the Family Plan

A person with an existing Apple, Google Play, Amazon or Roku subscription may need to cancel that plan and wait until the billing period ends before joining a Family Plan.

iHeartRadio Free Trial and Automatic Renewal

A free trial generally requires a valid payment method. Unless canceled before the trial ends, the selected paid plan automatically begins and the payment method is charged.

Important points include:

A payment card may qualify for only one free trial.

A card previously used for a trial may be charged immediately.
Trial terms and length can vary.
Deleting the app does not cancel the trial.
Cancel through the billing platform before the trial expires.
Save the cancellation confirmation.

How to Identify Who Bills the Subscription

Search the email receipt and bank or card statement for the billing source.

The subscription may be billed by:

iHeart or its payment processor
Apple
Google Play
Amazon
Roku

The billing provider normally controls cancellation, payment updates, receipts and refund review.

How to Cancel an iHeart.com Subscription

Sign in to the correct account at iHeart.com.
Open Account Settings.
Find Subscription.
Select Change Plan.
Select Cancel Subscription.
Select Cancel Plan to confirm.
Save the displayed expiration date and confirmation.

Access normally continues until the end of the current billing period or free trial.

How to Cancel iHeartRadio on an iPhone or iPad

Open Apple Settings.
Tap the Apple account name.
Select Subscriptions.
Select iHeartRadio.
Tap Cancel Subscription.
Save the confirmation.

If the cancel option is not displayed, the Apple subscription may already be canceled or may be billed through another provider.

How to Cancel Through Google Play

Open Google Play.
Confirm that the correct Google account is active.
Open Payments & Subscriptions.
Select Subscriptions.
Select iHeartRadio.
Select Cancel Subscription.
Complete the confirmation.

How to Cancel an Amazon iHeartRadio Subscription

Open the Amazon Appstore or Amazon subscription settings.
Sign in to the Amazon account used for the purchase.

Open Subscriptions.
Select Manage beside iHeartRadio.
Turn off automatic renewal.
Save the change.

How to Cancel iHeartRadio Through Roku

Highlight the iHeartRadio channel on the Roku home screen.
Press the star button on the Roku remote.
Select Manage Subscription.
Select Cancel Subscription.
Confirm the cancellation.
Save the displayed access-end date.

A Roku subscription can also be managed through the Roku account website.

Canceling Does Not Immediately Remove Paid Access

Cancellation normally stops the next renewal. Paid features continue until the current subscription period ends.

After the period ends, the account normally returns to the free service.

Does iHeartRadio Give Prorated Refunds?

For a direct paid subscription, current subscription terms say iHeart generally does not return the unused portion of the subscription fee after cancellation unless applicable law requires a refund.

Refund handling can differ for purchases billed through:

Apple
Google Play
Amazon
Roku

Contact the billing provider promptly for:

Duplicate charge
Charge after confirmed cancellation
Unauthorized transaction
Wrong subscription plan
Trial charged after timely cancellation
Payment applied to the wrong account

Unexpected or Unrecognized iHeartRadio Charge

An unfamiliar charge may involve:

A free trial converting to a paid plan
An automatic monthly renewal
A second iHeart account
An Apple, Google, Amazon or Roku subscription
A Family Plan
A subscription purchased by another household member
An unauthorized transaction

Search every email account for an iHeart receipt.
Review Apple, Google Play, Amazon and Roku subscriptions.
Sign in to every possible iHeart account.
Review the billing history.
Cancel any unwanted recurring plan.
Submit a support request to the billing provider.
Contact the bank promptly if the completed charge remains unauthorized.

How to View iHeartRadio Billing History

Sign in at iHeart.com.
Open Account Settings.
Find Subscriptions.
Select Billing History.

Billing handled through an app store may appear only in that provider’s purchase history.

How to Update the Payment Method

Direct iHeart.com Billing

Sign in at iHeart.com.
Open Account Settings.
Under Subscription, select Update Payment.
Enter the new billing information.
Select Update & Save.

Third-Party Billing

Update the payment method through Apple, Google Play, Amazon or Roku when that provider bills the subscription.

Deleting the App Does Not Cancel iHeartRadio

These actions are different:

Uninstalling the app: Removes the app from the device but does not cancel billing.
Logging out: Ends the current app session but does not cancel billing.

Canceling the subscription: Stops the next renewal through the billing provider.
Deleting the account: Removes the iHeart account through the deletion process but does not automatically cancel third-party billing.

Cancel the subscription before deleting the account.

Forgotten iHeartRadio Password

Open the official iHeart password-reset page.
Enter the account email address.
Check the inbox and spam folder.
Use the newest reset message.
Request a new reset if the link has expired.
Create a unique password.

Errors such as missing, invalid or expired access token generally mean that a new reset link is required.

Password-Reset Email Is Not Arriving

Check spam, junk and promotional folders.
Request the reset through iHeart.com rather than only through the app.
Try other email addresses that may have been used.
Confirm whether the account was created through Google or Facebook.
Wait before submitting repeated requests.
Add iHeart messages to the allowed-sender list.
Contact support if the account still cannot be located.

Too Many Repeated Login Attempts

Repeated unsuccessful attempts can temporarily restrict login.

Stop trying different passwords, wait before attempting again and use the official password-reset process. Continued failed attempts can make it harder to determine whether the problem is a wrong password, wrong email or account created through another sign-in provider.

Logging In With Google or Facebook

An account originally created through Google or Facebook may require that same provider for login.

To add an ordinary email and password:

Sign in through Google or Facebook.
Open iHeart account settings.
Find the Account section.
Select Add Email.
Create a password and add the email address.

A school, workplace or filtered network may block Google or Facebook login. Try another trusted network.

How to Change an iHeart Account Email

Sign in to iHeart.com.
Open Account Settings.
Select the edit icon beside the current email.
Enter the password.
Enter the new email address.
Confirm the change.
Refresh the account page.

Secure both the old and new email accounts if unauthorized access is suspected.

iHeartRadio Account May Have Been Hacked

Warning signs include:

Password-reset messages you did not request
Email address changed
Unknown playlists or listening activity
Subscription changes
Unrecognized devices
Unexpected billing

Secure the connected email account.
Change the email password.
Reset the iHeart password.
Use a password not used elsewhere.
Review subscription and billing activity.
Contact the payment provider about unauthorized charges.
Submit an iHeart support request.

How to Delete an iHeart Account

iPhone and Android

Cancel every active subscription.
Open the iHeart app.
Open Settings.
Select Account.
Select Manage Account.
Select Delete iHeart Account.
Continue through the confirmation screens.
Select Delete Account.

Other Platforms

Use iHeart’s account-deletion support instructions or submit a privacy request.

Account deletion may remove saved stations, playlists, listening history, followed podcasts and other personalized account data. Download or record information needed before deleting.

iHeart Privacy and Personal-Data Requests

Depending on residence and applicable law, consumers may be able to request:

Access to personal information
Correction of inaccurate information
Deletion of personal information
Opt-out of certain data sales or sharing
Opt-out of targeted advertising
Appeal of a denied privacy request

Privacy portal: Submit a Privacy Request
Privacy telephone number: 1-800-317-8708
Privacy email: privacy@iheartmedia.com
Privacy address: iHeartMedia, Inc., Attn: Privacy, 20880 Stone Oak Parkway, San Antonio, TX 78258

The privacy telephone number does not cancel a subscription or troubleshoot the app. Complete billing cancellation separately.

iHeartRadio App Will Not Play

Confirm the device has an internet connection.
Try another station or podcast.
Switch between Wi-Fi and mobile data.
Update the iHeart app.
Update the device operating system.
Close and reopen the app.
Restart the device.
Sign out and sign back in.
Try iHeart.com in a browser.
Reinstall the app after confirming login access.

Record the exact error and whether it affects all content or only one station.

No Sound From iHeartRadio

Check the device volume.
Confirm the device is not muted.
Check Bluetooth and connected speakers.
Disconnect headphones and test the device speaker.
Confirm that another audio app works.
Check the station or episode on another device.
Restart the app and device.
Review browser tab and system audio settings.

iHeartRadio Keeps Buffering or Stopping

Buffering can result from:

Weak Wi-Fi
Mobile data congestion
VPN or proxy use
Power-saving settings
Background-app restrictions
Outdated app
Browser extensions
Station-side streaming interruption

Test another network and another station before reinstalling the app.

iHeart.com Browser Problems

Update the browser.
Allow required cookies and scripts.
Clear iHeart site data.
Disable conflicting extensions temporarily.
Try a private browsing window.
Try another supported browser.
Confirm that workplace or school filtering is not blocking audio.
Check system and tab volume.

Station Is Missing or Will Not Play

A station may be unavailable because:

The station changed its stream.
The station temporarily stopped online broadcasting.
Local licensing restrictions apply.
Sports or other programming is blacked out.
The station changed ownership, format or call letters.
The stream is temporarily under maintenance.
The station is unavailable on the listener’s device or location.

Search by call letters, station name, city and frequency. Contact the local station when only that station is affected.

Live Sports Are Unavailable

Sports streams can be affected by league rights, geographic restrictions and blackout rules.

Try:

Allowing location access for the iHeart app
Using the device’s current location
Disabling a VPN or proxy
Checking the league’s blackout information
Trying the station outside the restricted event period

A paid plan does not necessarily override sports blackout rules.

Podcast Episode Is Missing or Will Not Play

Confirm that the episode still appears on the show page.
Try another episode.
Check the publisher’s official feed.
Refresh the app.
Remove and re-follow the podcast.
Check whether the episode was downloaded incompletely.
Try iHeart.com or another device.
Contact support with the show and episode title.

Podcast publishers can remove or replace episodes, and iHeart may not control every feed update.

Downloaded Podcasts or Music Are Missing

Downloaded content can disappear after:

Signing into another account
Reinstalling the app
Clearing app storage
Subscription expiration
Content removal
Device storage cleanup
Changing devices

Downloads are generally stored on the device and are not guaranteed to transfer to another device.

Saved Stations, Playlists or Podcasts Are Missing

Confirm that the correct iHeart account is signed in. Saved and followed content appears in Your Library.

A duplicate account may be created when the listener signs in with a different email, Google account or Facebook account.

iHeartRadio on Smart TVs and Streaming Devices

iHeart supports various connected devices, including certain:

Roku devices
Amazon Fire TV devices
Samsung televisions
VIZIO SmartCast televisions
Android TV devices

For login or playback problems:

Update the television or streaming device.
Update the iHeart app.
Confirm that the phone and television use the same Wi-Fi network when pairing.

Restart the device.
Remove and reinstall the app.
Confirm the correct account.
Check whether the subscription is billed separately through Roku or Amazon.

iHeartRadio in a Vehicle

iHeart may be available through:

Apple CarPlay
Android Auto
Automaker infotainment systems
Bluetooth audio

Vehicle problems may involve the phone, cable, Bluetooth connection, vehicle software, data connection or iHeart app.

Do not troubleshoot or enter account information while driving.

Local iHeart Station Contest or Prize Help

Local station contests are governed by the station’s specific contest rules. Contact the station rather than general iHeartRadio app support for:

Contest eligibility
Entry confirmation
Winner notification
Prize pickup
Affidavits
Tax documents
Age or residency requirements
Local promotions

Use the station’s official website and contact page. Do not call an unofficial number from a social-media comment or unexpected message.

iHeart Contest and Prize Scams

Be cautious when someone claims that you won an iHeart or local station prize and:

Requests a fee before releasing it
Requests gift cards or cryptocurrency
Requests an online-banking password
Asks for a one-time login code
Sends an unofficial claim link
Claims immediate payment is required
Refuses to identify the station and contest
Contacts you from an unrelated email domain

Verify the prize with the station using the contact information on its official website.

Fake iHeartRadio Customer-Service Numbers

iHeartRadio does not publish general telephone support. A website or advertisement claiming to offer an iHeartRadio support number may be unofficial or fraudulent.

Fake support agents may request:

Password
Email verification code
Apple, Google, Amazon or Roku login
Remote access to a device
Payment to cancel a subscription
Gift cards or cryptocurrency
Complete card or bank information

Use only the official Help Center and billing provider.

How to Escalate an iHeartRadio Complaint

Identify the account, subscription, station, podcast or device involved.
Determine who bills the subscription.
Search the official Help Center.
Submit the correct support form.
Use the email connected with the account.
Include the device, error, receipt or cancellation details needed for the issue.
Save the support confirmation.
Reply in the same support thread.
Contact Apple, Google, Amazon or Roku when that company processed the payment.

Contact the local station for station contests, prizes or programming.
Use the San Antonio corporate or legal address only after ordinary support routes have been attempted.

A review posted on CustomerServiceNumbers.com does not cancel a subscription, restore an account, issue a refund, enter a contest, claim a prize or contact iHeartRadio.

iHeartRadio Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published iHeartRadio reviews and no established customer-service rating trend.

The previous version of this page included generalized claims about station selection, personalized listening, app performance, subscription management and support responsiveness. Those statements were not based on reviews published on this page.

New reviews can help readers understand current experiences involving:

Subscription cancellation
Free trials and renewals
Apple, Google Play, Amazon and Roku billing
Refund requests
Login and password recovery
App streaming
Missing stations and podcasts
Smart TV and vehicle listening
Contests and local station prizes
Account deletion
Privacy requests
Support response times

Frequently Asked Questions About iHeartRadio Customer Service

What is the iHeartRadio customer-service phone number?

iHeartRadio does not publish a general customer-service phone number. Use the official Help Center and Contact Us form.

Is iHeartRadio support available 24 hours?

The Help Center and online form are available at any time, but iHeart does not publish fixed live-agent hours or promise immediate 24/7 responses.

What is the iHeartRadio corporate phone number?

iHeartMedia’s corporate switchboard is 1-210-822-2828. It is not regular subscription or app support.

Where is iHeartRadio headquartered?

iHeartMedia’s principal executive offices are at 20880 Stone Oak Parkway, San Antonio, Texas 78258.

Is iHeartRadio free?

Yes. iHeart offers a free listening service. Plus, All Access and Family Plan subscriptions add paid features.

How much is iHeartRadio Plus?

The current published price is $5.99 monthly through supported non-iOS billing or $6.99 through the iOS App Store.

How much is iHeartRadio All Access?

The current published price is $11.99 through iHeart.com, Google Play, Amazon or Roku, or $12.99 through Apple’s iOS App Store.

How do I cancel iHeartRadio?

Cancel through iHeart.com, Apple, Google Play, Amazon or Roku, depending on the provider that bills the subscription.

Will deleting the app cancel my subscription?

No. Uninstalling the app does not stop recurring billing.

Will deleting my iHeart account cancel billing?

No. Cancel every subscription first, then delete the account.

Does iHeartRadio give refunds after cancellation?

Direct subscription terms generally do not provide prorated refunds for unused time unless required by law. Third-party purchases follow the billing provider’s refund rules.

How do I reset my iHeartRadio password?

Use the official password-reset page at iHeart.com and request a new link if the previous one expired.

Why is an iHeart station unavailable?

The station may have changed its stream, stopped online broadcasting, encountered a temporary outage or restricted certain programming by location.

Who handles a local iHeart station contest?

The individual station’s promotions department handles its contests, prize pickup and specific rules.

What is the iHeart privacy phone number?

The privacy-rights number is 1-800-317-8708. It is not general customer service.

Related Music, Radio and Streaming Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official support routes, subscription instructions, billing guidance, account help, privacy resources, scam warnings and reader reviews.

We are not owned by iHeartMedia, iHeartRadio, Apple, Google, Amazon, Roku, a local radio station, podcast publisher, advertiser or payment processor.

Share Your iHeartRadio Customer Service Experience

Have you contacted iHeartRadio about subscription cancellation, an unexpected charge, login recovery, app streaming, a missing station, podcast playback, a contest, account deletion or a privacy request? Leave a factual review below and explain the plan, billing provider, device, support route, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include a password, one-time verification code, complete receipt, card number, home address, telephone number, contest affidavit, tax form, private support correspondence or personal information about a station employee or another listener.

Page Update Note

This iHeartRadio customer-service page was reviewed and updated on July 16, 2026. The update confirmed that iHeartRadio does not publish general telephone support, replaced the former New York address with iHeartMedia’s current San Antonio headquarters, added current plan prices and platform-specific cancellation instructions, expanded account, billing, streaming, contest and privacy guidance and removed unsupported review claims.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with iHeartMedia, iHeartRadio, Apple, Google, Amazon, Roku, a local radio station, podcast publisher, advertiser or payment processor. iHeartRadio does not provide customer support through this website.

Support routes, subscription prices, features, billing providers, refund rules, app compatibility, station availability, podcast content, contest rules, privacy rights and corporate information can change. Review the current iHeart Help Center, subscription terms, account settings, app-store terms and applicable station contest rules for controlling information.

This page cannot cancel a subscription, issue a refund, access an account, restore a playlist, repair an app, add a station, enter a contest, award a prize, delete personal information or resolve a billing dispute. It is not legal, financial, privacy, cybersecurity, contest or payment-dispute advice.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

iHeartRadio Customer Service, Subscription Cancellation, Billing, App and Account Help